AIRE Ancient Baths New York · Tribeca in
New York (NY)

Really enjoyed my experience here. The staff were very professional and courteous and the location was well maintained. I’m only taking off a star because based on pictures I was expecting more pools and a larger space - towards the end of my 2 hours I had explored all the floors and didn’t feel like I needed to stay longer - maybe that’s by design but I wish there was more variety like sauna or infrared rooms as well. That being said I’d return if I wanted a relaxing but quick spa experience.

Wonderful spa experience in Tribeca! The ancient bath concept is unique and truly relaxing. Hydrotherapy circuit with different temperature pools was rejuvenating. Body waxing service was professional and thorough. Spa party atmosphere was fun for our group. Acrylic nail service was decent quality. Ambiance is beautiful with candlelit pools and serene music. Staff was attentive and knowledgeable. Only minor issue was it can get crowded during peak times. Pricing is on the higher side but worth it for special occasions. Perfect for relaxation and unwinding. Highly recommend booking in advance!

The worst experience ever — DO NOT BOOK HERE. Customer service is extremely unprofessional. First of all, the location has been closed for over a month, yet this information is not updated on Google or on their website. I made a reservation for three people for a BIRTHDAY (and fully paid for it). I received a confirmation email, so everything seemed fine. Two days before the reservation, I received an email saying the location was closed and that I needed to reschedule for the UES location. I did not want to go to that location, so I rebooked for February 8, the date they claimed they would reopen. Once again, I received another email saying the location was temporarily closed and that I had to move the reservation to UES — for the second time. When I called to change the reservation, they told me the booking was for one person, when it was very clearly made for three. This turned into a huge issue. I wasted time on multiple calls and emails for nothing. Their communication is terrible — they don’t even work locally; customer service is outsourced to Europe to handle problems happening in NYC. To make things worse, I was told that the UES facilities are not fully operational and that the pool is closed. You are paying for the entire experience, including the amenities — what’s the point otherwise? This has been an absolute nightmare just to visit a spa. Honestly, if you have the option to go somewhere else, GO TO ANOTHER SPA. This place is all marketing and no substance. I usually don’t leave bad reviews, but this experience has been ridiculously inconvenient and frustrating. I am now requesting a refund and going to Bathhouse in Flatiron instead. If the organization and communication are this bad, I can’t imagine how the facilities or massages would be. If they can’t handle something as basic as updating their website calendar to reflect closures, that says everything. DO NOT COME. DO NOT PAY. DO NOT BOOK. This spa is truly the worst. I have attached of the emails from the official email with confirmation for 3ppl. The cancelation last day. They sent me the CANCELATION FOR CLOSURE

Came here to celebrate my partner’s birthday only to be told that the spa was closed for maintenance. We didn’t receive any notification about that and even got an email asking us to check in an hour beforehand. We planned our whole evening around our massage and spent $100+ on Ubers to get to the spa, only to be turned right around. The staff didn’t seem to care at all about the inconvenience, I don’t think it would’ve been that difficult to have just notified us before we made the trip. We have a voucher to rebook but I don’t even want to go back anymore. You pay $600+ for a couples massage and can only use the facilities for 90 minutes

As others have mentioned, this location was closed for maintenance the weekend of January 23rd. My husband and I had booked a babysitter so that we could have our first day to ourselves since our baby was born 6 months ago. It was also my birthday. I was able to successfully check in online half an hour before our scheduled visit. We received no notification that the spa would be closed until we arrived. We were informed that an email went out, but we (and the numerous other confused would-be patrons who were in the lobby) never received this email. We found out later that it went to spam for most recipients. They apparently tried to contact some folks via phone as well, but we never got a call and they admitted there were “problems” with their call center in Spain. All of this is ultimately a perfect confluence of mistakes and problems: a maintenance issue, a technical issue with how they configured their email, and problems with their call center. People (and companies) are fallible. While it was a huge disappointment, I understand that things happen! But this is a supposedly luxury experience and I’d expect the customer service to be in-line with that, particularly after we hired childcare and paid for a car to get there. We had heard that some customers got vouchers/discounted rebooking so we called and asked about this. Apparently because we walked out quickly to try to find something to do for my birthday while we still had a babysitter, they processed a refund for us and once the refund was processed, the voucher offer was…off the table? That doesn’t feel like a mistake at that point — it’s just kind of subpar service. We’ve always had a lovely time at QCNY and we’ll be going there in the future. Our fault for trying to branch out!

Really disappointed by the customer service - we booked a massage for two for our anniversary but when we showed up in the middle of a snow storm it said the location was closed. When I called, customer service was not apologetic citing they’d sent a mass email and tried to contact us. I had received zero calls and a single email that went to my spam (despite the checkin email that was sent 30 minutes before going to my inbox…) They said I could get a refund or rebook but had to let them know immediately if I wanted it refunded (again I was calling outside in a snow storm). I’d really expect more of an effort to contact us (call, text, or at least update google hours) or a more generous offer to rebook since we traveled down in a snow storm

Good experience! I love the concept! The music was insanely relaxing! I do think there was too much activity of people walking group calling on folks who needed a massage. They do a good job don’t get me wrong, but I wished it could have felt more exclusive. I would also the shower need some intense repair. It was hard for my to get anything but too hot or too cold to shower! I have also seen better shower areas so that was something they can work on

Another great experience at Aire! I've been coming here since they opened. It has been a couple of years since I visited, and I was a little nervous based on some of the recent reviews. However, I was not disappointed. I had a wonderful time celebrating my birthday. The facility is still clean and beautiful. I love that they enforce a no-phone policy, as well as a quiet environment. I mean, no one wants a spa day watching influencers create video content or listening to a bunch of people gabbing the whole time, which is something I experienced recently at a different spa. It's far from relaxing. The atmosphere really transports you to another place; it's so peaceful. I also love that it's never overcrowded because they limit the number of people at any given time They've made some positive changes since I last visited, namely, more private massage rooms. This is definitely an upgrade because my one previous nit about Aire was the semi-private massage space where I typically got massages. It just didn't feel quite as high-end as other spas I've been to. Also, the massage tables seem to have been upgraded and are quite comfy and plush despite other reviews. My massage was excellent and was actually better than some massages I've had at the Ritz, Sisley, and other ultra-luxe spas. Spa options in NYC honestly aren't the best, but Aire is definitely a standout and my personal favorite local wellness splurge. I've personally never had a bad experience here, so definitely take some of the negative reviews with a grain of salt, as I think they are outliers.

When my partner and I got to the location, it said the spa was temporarily closed, but with no reason why. We did not receive any email, text or phone call stating that they were going to be closed, which inconvenienced us because we were planning on spending most of the day there until our dinner plans. We wasted money and time getting there when a simple notification to us would’ve helped us not come after traveling far to use the facilities. We spent a lot of money just for us to be turned around. They offered us a credit and a bath voucher but that doesn’t make up for our inconvenience. I understand this wasn’t their fault but we should’ve been informed. This isn’t the kind of service I would expect from a spa of this price point. We will not be using this bath house again.

I had very high expectations for AIRE Ancient Baths Tribeca. After moving back to the East Coast from Chicago, I was genuinely excited to experience AIRE again, especially because I absolutely loved the AIRE Ancient Baths Chicago location. Unfortunately, I left feeling underwhelmed. To start on a positive note, the staff and service in Tribeca were excellent — warm, attentive, and professional. From a hospitality standpoint, the experience itself was well run and enjoyable. Where the disappointment came in was the facility. The Tribeca location felt much smaller than expected, especially when compared to Chicago. The layout and size of the baths were noticeably more compact, and there was less variety overall. I was particularly disappointed that there was no dry sauna and no cold plunge integrated into a sauna experience, which I really loved at the Chicago location. There was also no outdoor bath, which significantly reduced the sense of escape and expansiveness I associate with AIRE. While the ambiance is still beautiful and very much aligned with the AIRE aesthetic, it simply doesn’t compare to Chicago’s scale, design, and variety. One redeeming factor was that the Tribeca location felt much less crowded, which did make the experience more relaxing — though that may have been influenced by our 12 PM Thursday time slot. Overall, Tribeca AIRE offers great service and a pleasant experience, but if you’ve been to the Chicago location, it’s hard not to compare — and in that comparison, Chicago truly sets the bar.

On Saturday, 1/10 at approximately 7:00 PM, I had a shockingly disappointing check-in experience at this spa. I arrived alone because my husband, who the couples massage was booked with, was sick and unable to attend, something that had already been communicated earlier in the day. Despite explaining this clearly, the front desk staff was extremely skeptical, dismissive, and repeatedly asked the same questions without listening to my answers. The tone was condescending, disrespectful, and far from professional. This created a tense and horrible start to what should have been a relaxing experience. I have been a loyal customer for years, so I was especially shocked to feel treated as though I was doing something wrong, despite paying double for the service. To make matters worse, my appointment was delayed over two hours, causing me to miss a dinner reservation and incur additional costs. By the time my massage finally began, I was frustrated and ready to leave. It felt as though my scheduled time had been taken and I was pushed to the very end, which is unacceptable. Customer service is not just about enforcing policy it’s about respect. No guest, especially a long-time customer, should feel punished, unwelcome, or like an afterthought. This experience has made it difficult to imagine returning unless serious attention is given to staff training and professionalism.

Such a frustrating experience every time I try to book here. It is STANDARD everywhere else to be able to choose a female or male massage therapist. Here they don't "guarantee" it, the first time I booked I tried to book with w female and they gave me a male. Second time I had to go back and forth over an hour with their call center, now the third time around I'm doing it again. The call center gives you such a hard time and revert to "it's company policy that we can't guarantee". And then they will call you back hours later giving in after you tell them you won't book. Horrible experience, should be standard especially with full body massages where you are very exposed. Felt like I had to justify why I was uncomfortable. So disappointing for such a "luxury" spa. They should really get with the standard of being able to choose the sex of your massage therapist. Everywhere else has figured it out.

It was an okay experience overall. The baths themselves are nice, and I appreciated the focus on capping the number of people, since it never felt crowded or difficult to access any of the baths. The two-floor layout was also a plus and helped create some separation and privacy. Where things fell short was communication. We weren’t told how time was tracked or informed about the bell system until we asked. The juice service was similarly unclear: there was no explanation of the selection process, whether it was up to us to choose, or whether drinks were allowed in the baths. The massage was just average. The room was fairly noisy, with conversations outside and a loud HVAC system, which made it hard to fully relax. The atmosphere felt bare, with little done to set a calming mood, and the massage itself felt inconsistent and not fully aligned with what was discussed beforehand. The massage table's face holes were also a bit small, which led to additional discomfort and lack of relaxation. I wouldn't say the massage is worth the price, but the bath experience is.

I’ve really enjoyed my two visits to Aire Ancient Baths. I would only recommend the baths and not the massages. All of the employees are super friendly and attentive. The pools and locker rooms are well maintained with all of the toiletries and amenities you can think of. There are so many plunge pools to choose from; I really enjoyed the hotter pools and the jacuzzi. Tonight’s package got my bff and I virgin rosé, yummy gourmet chocolates, an eye mask, and a body scrub. My one complaint is regarding the “Love Myself” massage I received during my first visit last month. While the massage included basalt stones in its description, the stones were placed on me for no longer than 3 minutes, which was disappointing (because they felt so good!). The massage itself wasn’t great; I’ve had better at the Four Seasons. Perhaps a different masseuse would have done a better job. In addition, the head of the massage bed (where you lie face down) was slightly damp and did not smell freshly laundered. It gave me the ick. I get a massage almost every month and the head of the massage bed should be completely dry with clean linen. Hopefully Aire improves their massages because it would be nice to have a one-stop shop when I’m in NYC.

Aire Ancient Baths was absolutely incredible. This experience relaxed me so deeply that my friend and I literally slept for 15 hours straight afterward — I don’t think I’ve ever been that calm in my life. The space itself is stunning: brick interiors, massive wooden chandeliers hanging above the baths, and an overall atmosphere that feels luxurious and serene. There are many different baths and jacuzzis with varying temperatures, and you’re encouraged to take your time. It’s very quiet and calming, which makes it easy to fully disconnect and relax. They also offer a salt scrub shower that leaves your skin feeling unbelievably smooth and silky. Afterward, you’re given a fresh juice of your choice (there are four options on the menu), which is a really nice, refreshing touch. The staff were professional, polite, and attentive throughout. The steam room, showers, robes, and facilities were spotless, and I really appreciated how much space there was in the post-shower area to dry your hair and get ready comfortably. The massage was excellent, and such a thoughtful detail was when they put your rubber spa shoes back on your feet afterward — warm and incredibly soothing. The body scrub and hair mask were a huge treat as well. I received this as a bachelorette gift from a friend, and it was hands down the best gift ever. The only tiny note — and this is not the spa’s fault — is that I accidentally left my bathing suit behind. When I returned later that day, it wasn’t in lost and found, so it may have gotten mixed up in laundry or taken by mistake. I did notice a few bathing suits in lost and found, so a small reminder sign near the exit might help guests remember to grab theirs. Overall, this was a flawless, unforgettable experience, and I can’t recommend Aire Ancient Baths enough. I will absolutely be back.

I had an absolutely wonderful experience at this Aire location. From the moment I arrived, the spa was calm, clean, and beautifully relaxing. The staff were incredibly friendly and professional, making me feel comfortable right away. The massage was excellent, deeply relaxing, and exactly what I needed. Overall, the best spa experience I have had—exceptional service, a relaxing atmosphere, and truly outstanding treatments.

My money paid for my curiosity rather than the experience itself. Would not come back, it overpriced and unpleasant. This place really feels like jail! I love the interior design on its own but what make it a jail like experience is that you are under constant surveillance. There is a male staff standing next to every single pool, having their eye on you all time trying to catch if you went overtime etc, making it extremely difficult to relax. The message was good, but nothing special that would make it worth $200. Also because it was my first time, by the time I’m done with all the undressing, waiting, touring etc, my bath time is about 40 minutes short. How could you possibly relax with a clock ticking? I think how they time the session (or whether they need to be timed at all) needs major improvement. The price might be a bit more reasonable for a day pass, certainly not a 20 minutes bath under surveillance.

The Red Wine Experience was amazing — truly a beautiful and luxurious treatment. It’s such a pleasant and wonderfully designed package. I think it’s a perfect for couples to simply spend a special, enjoyable time together at Aire Ancient Baths.

This place literally forced me into relaxation. Doing the bath and then deep tissue massage is the way to go. Massage was the best I ever had. Deep but without all the pain of a typical massage. Again I think the baths helped with this. Staff was amazing, friendly and guided too step by step through the house. Such a luxurious experience. I will be coming back and bringing everyone I know.

Edit: I wanted to share that the team at Aire did a great job of following up to remedy the prior experience. They reached out promptly to invite us back to Aire and our next visit was nothing short of wonderful and has restored my enthusiasm to return. I had one of the best massages I've ever had and again the baths were as enjoyable as ever. I'm a big fan of the newer deep intensity massage experience and cannot recommend it enough if you like deep tissue massages. Original: I'm saddened to say that I can no longer recommend Aire Ancient Baths. Having been an avid fan of Aire for the past 13 years, and having visited 5 different locations, they seem to have lost their way. Their continued growth has resulted in a substantial drop in quality. On my most recent visit, I was assigned a masseuse who was clearly untrained or unqualified to be giving massages. He had no idea what he was doing and was without a doubt the worst massage I had ever received. With a premium price point you expect a premium product or at a minimum premium customer service. After informing them of the issue, of which they were clearly aware of and had already received complaints, they simply offered me a refund of the tip that I had prepaid. The baths are still wonderful (albeit very expensive) and the recent renovations were done well. If you do decide to visit, I would suggest for opting only for the baths and not to get a massage.

It was the most amazing, peaceful & relaxing spa experience i’ve ever had. I’ve been to many spas before but none of them were as good as this one is! Yes it is pricey but totally worth it. I got the 1 hour massage which was great along with the 90 minute bath experience. I love the atmosphere & dimly lit salt baths that u lay back & effortlessly float in. It was so warm & relaxing. I felt so at ease, comfortable & my mind was able to let go of all the stress. I love the fresh cucumber water & tea provided & conveniently placed all over the establishment. I can honestly say i never felt so relaxed & free, during & after my session. I really enjoyed & appreciated the clean locker rooms, showers with nice water pressure & dyson hair dryers & vanity area to freshen up. Even after arriving home, i went into a much needed nice relaxing deep sleep. I rate my experience 10/10. I can’t wait to plan my next visit here!

I visited Tribeca location on November 28, 2025 at 6 PM with my cousin, who was visiting from New Jersey. We were hoping for a peaceful and relaxing experience. We even stopped by in the morning with so much enthusiasm to make a reservation and were warmly welcomed by Yasmine (or Jasmine) and another staff member, so we genuinely expected great service. Unfortunately, the reality was the complete opposite. This review is not written right after the experience, I waited for almost 24 hours to make sure I was being fair. I super rarely write reviews, but this experience truly deserved one. Overall, it was one of the most stressful and disorganized SPA/Bath experiences I’ve ever had. We booked the Ancient Argan Massage, which includes a 75-minute massage (ours was about 45 minutes, but since we were informed ahead of time, that part was completely fine), access to baths, as well as facial massage and fresh juice (neither of which we received). 1. Robes My robe had a very strong moisturizer smell (not a subtle scent, but an overwhelming one). It was unpleasant from the moment I put it on. Even the staff member (must be Randall, and thanks for that!) acknowledged it and gave me a new one. It didn't smell good either but it was fine. 2. Phone Policy We were never told phones were forbidden (not during booking, not in the locker room introduction). While being taken downstairs to the baths, a staff member abruptly approached and warned us in a harsh tone. I fully respect the policy and I totally understand (we should have thought about it), but communication and kindness matter. This should have been explained earlier. You should at least have put up "no cell phone" signs. 3. Steam Room Shockingly, the steam room was cold. You had to climb to the upper level just to feel the heat (I think only two people can fit that part). On top of that, super hot water was dripping from the ceiling that it felt so uncomfortable. 4. Silence Policy The idea of a silence policy is great in theory. In practice, staff were so focused on warning guests that it ruined the atmosphere. Neither I nor my cousin spoke loudly, and no one around us was disruptive. And yet staff repeatedly approached guests, including us, to “remind” people. Instead of zen, it felt tense and monitored. 5. Massage Timing & Organization Despite the strict silence policy, staff constantly walked around loudly asking, “Are you Taylor? Are you Alan? (or other names, I don't remember exactly)” multiple times (I counted six at least). It was disruptive and defeated the purpose of a peaceful environment. Massage times felt random and poorly coordinated. 6. Massage Bed The massage bed was genuinely uncomfortable. I couldn’t breathe properly through the face cradle and had to remove the towel placed around it. Thankfully, the massage therapists (Naomi and Clara, if I remember correctly) were excellent. They (and warm welcoming and easy booking by Yasmine) were the only positive part of our experience. 7. Juice & Facial Massage & Customer Service After the massage, right before we leave, we finally started to feel better and decided not to think about it negatively… until we asked for the juice included in our package (not even facial massage we paid for but never received). The staff member at the counter told us the menu was outdated (the price was not) and juice would only be available if we paid for it and that we should pay if we want juice. This was completely unreasonable. It is not about the cheap juice, it is about the receiving service we paid for and not being fooled. I asked to speak the manager. He was very nice and politely listened to me but ultimately unhelpful. His response was simply that he would report it and that's all. A simple apology and honoring what we paid for would have made a huge difference. Instead, we felt feeling worse than we arrived, stressed, disappointed and frustrated, after spending over $600. Overall, I wouldn't recommend this place to anyone and I will make sure my family and friends never go there.

This was my 3rd time here in about 7 years and it was the best visit yet. My husband and I came for our wedding anniversary. It’s so clean and so private — I love that they don’t overcrowd the bookings so you don’t feel like you’re on top of people in the baths and steam rooms. The locker room attendants are so kind and helpful. And the massage was amazing. The therapist really listened to my initial notes about where I was tight and nothing felt rushed. I can’t wait to come back ; we might make it an annual tradition!

Really beautiful facility and I was very very happy with the orange garden service. The locker rooms were beautiful and well stocked. The staff on the bathhouse floor were nice and quick with whatever you asked for. Overall, the only thing that could have made the experience better was more information at the beginning about the overall structure of the service/facility. I’ve been to many spas with bath/sauna amenities before or after, and it was a little odd that there was no set time for the orange garden service. When I checked in, I was basically just told to go up to the locker room and I’d be directed from there. A locker attendant got me to one of the bath attendants who was nice, gave me a tour, and told me that someone would come find me when it was time for my service. After I hit around 90 minutes in the baths, I asked an attendant when they would be ready for the orange garden service. When I asked, I was told that they were ready for me right then, and I kind of wonder if I had been forgotten about? I also paid for the Cava and had to ask for it around the 60 minute mark because it seemed like I would need to ask to get that part of my service. Overall, it was a really lovely evening. I loved my service and the facility, it just felt a little disorganized and that maybe the spa attendants aren’t paying close attention to the details of people’s reservations.

Brought my wife here for her 70th birthday. She was thrilled with every aspect of this lovely place, the pools, the staff (shout out to Carmen!!) the entire ambiance. She even tried the cold plunge pool! She has been feeling ache-y as this birthday approached and all the pools and sauna helped her feel much better!

It was well worth the wait. Closed for renovations the Tribeca location for AIRE ancient baths is open and it was well worth the wait. As first timers we were extremely excited to finally get our massages. The customer services was everything we expected. Any calls I made prior to our appointment were handled in a professional and respectful manner. Day of our appointment, we were greeted and checked in immediately. The entire staff made us feel welcome and were just so pleasant. My masseuse was amazing. I felt so relaxed during the massage I definitely fell asleep for a few lol. Any point of tension she worked out the knot on. The baths were wonderful. Loved that they offered various options (cold plunges, jacuzzi, salt bath, high temp bath and what I’ll call the medium temp bath). Also huge fan of the sauna. Huge fan that even after the massage they offered additional baths that you could relax it. My favorite because it was such a beautiful day in NYC had the glass roof opened so you could enjoy the beautiful sky. The add ons were worth it for us. During the initial bath experience we enjoyed a Pressed juice. It was refreshing. Our appointment was in the morning. After our massage we enjoyed chocolates and non-alcoholic rośe. Also perfect and delicious. A sweet and refreshing snack post massage. Lastly, loved the decor. The dark feel with candles was so relaxing. Also, I’m a huge fan of the brick. I felt transported somewhere else and not in busy NYC. Thank you again to the amazing staff. Can’t wait to return!

This is the best spa I've visited thus far. Upon arriving, you are greeted with a pleasant and inviting scent. The staff are very friendly and very knowledgeable about the space. The various baths were very relaxing and strategically placed throughout the space, both above and underground. The candle lit atmosphere was truly impressive! The massage room was a bit cool and I thought after my massage, I would have to get back into my cold, wet swimsuit. To my surprise, the massage therapist, I forgot her name, short, fair-skinned with glasses, so very pleasant, she returned my swimsuit, water shoes and robe warm and almost dry. That was a huge plus. After my massage and bath experience, I returned to the locker room, where you can also find relaxing showers, Dyson hair dryers, lotions, hairspray, diffusers, you name it, Aire has it. This was truly an experience to remember, it's safe to say I'll be returning.