Chase Bank in
New York (NY)

I had a 2pm appointment that I’ve now been waiting 30 minutes for. They should really practice better scheduling to avoid this problem

It's really amazing how employees are not properly trained on customer service. My wife accompanied my son to open up his first bank account (16 years old). I recommended they go to Chase, since I use Chase as my primary bank for my personal and business checking, savings, and wealth management. It was an opportunity for Chase to bring in a new customer who over his lifetime can bring the bank potentially thousands of dollars in business over the years, because your first bank account is something you will remember for a lifetime. Unfortunately the representative couldn't care less, and insisted to open an account for my son, she had to open one as well and she did not want to open an account. Not only did they loose a new customer, who could have in the future brought them enormous business, they lost me as a customer, my business, as their customer, and my wealth management accounts. Good bye Chase

Wow. This Chase really went above and beyond. I was having trouble getting a cashier's check for various reasons and every employee (seriously, I believe I was helped by six employees at the end of it all) worked together to find a way for me to get the checks ASAP so I could officialize getting an apartment. Basically, they spent a whole hour helping me and I really appreciate it. I owe these employees big time. Thank you all!

Leaving a note to say that they have notaries at this location for those looking.

I have been a loyal customer of this branch for years, as I live in the neighborhood and have always valued the convenience and service. However, my recent experience with one of your personal bankers was not just unprofessional; it was entirely unacceptable for this community and the standards that Chase claims to uphold. Such behavior is not only disappointing but also reflects poorly on a bank of Chase's stature. I expect immediate attention to this matter and a commitment to maintaining the professionalism and quality of service that is expected from a reputable institution like Chase.

Very good customer service. Everyone is friendly and fast. Not sure why it has suck low rating. Have been a customer for many years

Excellent service Very fast as well I worked with a Banker called Ms. Jannati excellent customer service 👏 went above and beyond with my banking issues And a great looker, too

Usually no issues withdrawing cash every week for the business and the tellers are kind. But the new hire has been making it difficult recently.

Great Service.

Friendly and super helpful tellers

If you are going to keep the ATM lobby locked after hours so no one can make a deposit, why are you paying a security guard to sit there?

I was welcomed by professional and courteous staff whom efficiently opened my bank account despite my atypical situation. Paige was a helpful and friendly banker.

Totally understand why this branch review is horrible. Had an appt with Erica. She was late for the appointment more than 10min and was assigned to someone else. She did not handle the issue in a prompt and responsible way. Ended up going other branch after wasting 30+min in this branch.

THIS BRANCH HAS A VERY COURTEOUS STAFF ‼️ ALWAYS TAKING THE TIME TO HELP CLARIFY AN ISSUE ‼️ CONGRATULATIONS TO THE STAFF OF 33 Street and Park Ave ‼️ BY THE WAY , TO YOU AT THE TOP MANAGEMENT AT HEAD QUARTERS , REMEMBER TO BE CHARITABLE TO YOUR CUSTOMERS. JAMIE DIMON , HOW MUCH MORE MONEY DO YOU NEED TO SUPPORT A FAMILY ❓❓ GIVING A MISERABLE 0.01 % INTEREST RATE TO YOUR CUSTOMERS SHOWS UP SPECTACULARLY IN BIG LETTERS ON THE GREED SCALE ‼️

This branch should be closed and its employees fired. Absolutely worst customer experience. You can get nothing done at this branch. They eliminated two tellers and placed two machines and the other two tellers are rarely in service at the same time. There is always a long line. the tellers give attitude. the greater gave me attitude today because I requested to speak to a teller. They just do not want to work. Few months ago there were two bankers standing chatting while there was a long line of customers and when I requested help, they told me I have to stand in line.

I can’t even begin to say how frustrated I am with my experience here. I had over $2k worth of cash stolen from my bank account which Chase created claims for. Due to their fraud department’s utter sloppiness, they created multiple claims for the same transactions, and didn’t know which claim numbers were right and which ones were wrong. When I had the banker in this branch print out the affidavit form for what I was certain was the correct claim number and not the duplicate after getting that confirmation dozens of times, the fraud department told her that the duplicate claim was the correct one when I knew for a fact it wasn’t. The banker refused to believe me, rolled her eyes at me and refused to get the affidavit for the correct claim number. Chase ended up denying my claims and at the same time I was met with this awful attitude which is the last thing I needed. I was treated absolutely horribly and I am done banking with Chase for good after this

Very friendly