Chase Bank in
New York (NY)

I went to Chase today and had a great experience with the representative helping me, they were extremely kind and professional. However, I was genuinely shocked by how a manager, Malia Chatman, spoke to her team. She was rude, dismissive, and openly degrading to the employees right in front of customers. It created such an uncomfortable environment and completely overshadowed the good service I received. I hope this is addressed, because no one deserves to be treated that way especially not in front of clients.

All I will say is that Pat working the front entrance area and Ivette working cashbox #45 are incredible employees and deserve a raise. They truly exemplify what it means to have stellar customer service. From the efficiency of their work, to their warm, welcoming, and lighthearted demeanor, to their willingness to help me out at 4:52pm, I have never ever had such a wonderful experience at a bank. These two are worth so much, please show them the appreciation they deserve with a large bonus.

First time leaving a good review about a banking experience, but my man, Albert deserves a huge shout out. I came in to send a wire, explained my situation, and realized an ACH would be more appropriate. Out of the kindness of his heart, Albert took his time to walk me through all the steps. He made sure I was fully taken care of, down to every last detail. Albert, people like you are why I continue to bank with Chase. Thanks again, brother.

Not sure why the negative reviews. I work a block away and often bank here. Clean, large, convenient. Opened another account her and staff was great, hardly waited 10 minutes, and Khalid was wonderful and honest in advising me on my options. Tellers are lovely and fun!

Terrible experience. Was very excited to do some shopping in the Diamond district and was able to close a deal on an expensive gift for my wife. Went to chase bank to make a larger then normal withdrawal and this is what happened. First off I would like to say that my entire family has been using Chase for over 55 years loyal. Over 60 million $ in accounts between my grandfather, father and aunts. After speaking to a bank teller I was given all these requirements to complete in order to get my withdrawal, I was then told to wait, then told to wait some more, and then told to wait some more. After sitting in the bank for 30 minutes I finally asked a manager what the heck was going on and wasn’t told anything. Only until I went up to the same bank teller and asked hey what’s going on I was told that my withdrawal needed to be “reviewed” I am sorry I may not fit the appearance of Mid town pompous nyc spoiled snobs but I was really treated like a second class citizen because of it. Shame on you and shame on your branch because the only day I was able to take off of work to go buy an engagement ring was ruined. Chase bank will approve a debit card charge that will put your account into the negative but it will decline a charge when you have half a million $ in the bank. Having to deal with moments like this make me want to take every last penny out of that bank to put into a safety deposit box. #Ashamed

It is a beautiful bank location with amazing staff. Once you walk inside they're happy to help and guide you. Best service provided from this location!

This bank has no idea what they are doing. They will send you an offer in the mail, then make you jump through hoops providing all kinds of verification just to tell you they think your application is fraudulent. I sent exactly the documents they asked for and when I questioned them on this, they said I had to go to a physical branch with the same documents I had already provided. Don't even try to do banking with them, it's not worth the headache.

My relative and I spoke with ‘Maliya’?? Not sure if I’m spelling it correctly, but she states she is a manager there. Absolutely ridiculous communication skills. Speaks over you & is arrogant. How is this person a manager at 390 MADISON at Chase?? Total lack of training on how to speak with and deal with customers / prospects. Astonishing this person is doing anything client facing at such a prominent CHASE location.

Never thought I'd review a bank, but... This branch was very helpful when my boss sent me to deposit some corporate checks - something I haven't done in years. So I walked into the wrong section of the bank. Avni found me and helped me find my way to where I right section of the bank. Then the teller, Marie, was extremely helpful in that she made sure the checks were deposited into the right accounts. Yes, bankers doing banking work. But I (we all) live in the Direct Deposit, do everything at the ATM era. I needed help doing the old "analog" banking and this branch was super helpful.

I wnt publicly recognize Avni Milush, he helped me to get my debit card back! With all the patience in the world ?

I want to give an special review to this amazing Notary Public lady: Sreewattie Gobin. Thank you for taking care of my need today. May God bless you today and forever!!!!! The place is super fancy and elegant it feels like a coffee spot.

Not helpful at all. Took forever to get hold of a real person, then was told they cannot help with anything unless I go in in person for both of my inquiries - foreign exchanges and setting up a PIN for my credit cards for international travel purposes, AND saying such PIN would have to be snail mailed to my address before I can call again and customize it. Come on Chase we are not in ice age no more!

Amazing. Mr.Juan Castro helped me through the my annoying situation. He sat me down, talked politely and calmly and helped me the whole time. He waited multiple different times for different types of customers sevibce till ultimately my issue was resolved. 10/10 experience. Thank Mr.Juan Castro from chase bank at 390 Madison ave

Kudos to you, Jamie Dimon, Chairman and CEO of Chase Bank. You have the ear for the needs of a small business. Britney at the Executive Office, I truly appreciate your quick action. More power to you!!!

Chase bank discriminates based on political beliefs. If you are a conservative, you are now a target. Chase is currently closing accounts in the Christian/conservative community. Go see for yourself. Congress needs to act to revoke their FDIC holdings based on discrimination. Mind you, this is the same bank that single-handily allowed 1930s and 40s Germany to mantain financial stability by exchanging their unacceptable currency during the war. Tell congress to punish Chase today.

This branch here has given me outstanding service over the years. I find the staff here very professional and very willing to help. And they know their stuff. I had to move away and when I had some troubles with another branch, they helped me sort it out. In particular, an assistant manager here named "Gladis" was amazing in this, going above and beyond, professional and timely. I am grateful.

My mother-in-law passed away earlier this year. My wife was the executor on her will. She discovered that her Mom was behind on her home equity loan payments and JP Morgan Chase was about to start foreclosure proceedings on her Mom's house. My wife retained an attorney to work with JP Morgan to work out a settlement so the outstanding debit could be paid off. A buyer made an offer, and a contract was drawn up. The closing took place and the money owed Chase was wired to them. That same night, my wife received a phone call from her brothers saying that they received notice that the house was forclosed on. Numerous attempts that night and the next day to contact Chase's mortgage department over the phone and at a local branch got us nowhere. They would not discuss why foreclosure papers were served. My wife presented court surrogate papers, ID, and copies of her Mom's death certificate to the bank so the account could be discussed. That was still not good enough. We are currently working with our attorney to resolve this. We did our part of the deal to avoid this from happening. Both my wife and I are both exhausted mentally and physically. I looked at my wife today and can see that stress has taken it's toll on her. My heart aches for her. Is this how corporate America works, through greed, harassment, and intimidation? I can't make this stuff up, this is what happened. It makes me sick to think how your CEO who makes 29.5 million dollars a year off the backs of hard working, honest people, can sleep at night. Shame on you JP Morgan Chase. Oh, and don't send me any more junk mail offers for your credit cards. I will never do business with your inhuman company, EVER.

They continue FOR YEARS to pester my mother about her DEAD husband's safety deposit box. Chase refused to close it out and give her the contents of it years ago when she presented them with her husband's death certificate and other legal documents. She just got another letter today about the box even though HE HAS BEEN DEAD FOR YEARS.... causing my elderly mother lots of stress and grief.

I passionately hate Chase bank for treating customers poorly and for not training their staff as their incompetence has cased me a lot stress and frustration. I and my wife will be closing our accounts at chase bank. The worst bank in America!

Do NOT use Chase bank! Last Monday night, someone in Santa Monica, Ca used an ATM and withdrew $266. I live in Boise, ID. I reported the theft to Chase and the money was immediately replaced in my account and I waited for my replacement card to come. It and my new pin finally showed up last night but then received an alert around 10:30 last night that I was overdrawn $86! My immediate thought was that someone had stolen from me again but what I had actually discovered was that, without calling or emailing me about the situation, Chase revoked the money and denied my claim. I called and was told that even though I had called and told them someone had "supposedly" stolen from me that it was "unlikely" that someone else had done it. If I want the money back, I need to "fax strong, convincing evidence" that I am not guilty of FRAUD! So aside from being accused of crime, I need to go get multiple bank documents around Boise and alibis in Payette,-because the bank transactions from my Chase account purchasing items in Boise and Payette, ID on the 20th and 22nd aren't enough evidence- and fax this in. Is it likely that I flew to California for a fraction of a day to use an ATM?? Also, it was very thoughtful of them to wait until a 3 day bank holiday weekend, so it will be at least an additional 4 days of not having access to money that is rightfully mine! So, in conclusion, do NOT bank with Chase bank because when you need help from them, they treat you like the criminal.

I've had many years' experience with Chase bank. In my experience, I've learned Chase is a "fair-weather friend" bank. They are nice to work with when things are going well, but when times get tough, your 9 years of on-time payments mean nothing. I do not recommend this company due to a lack of appreciation for customers.

I filed a lawsuit against JP Morgan Chase Bank in December 2016. A hearing has been scheduled for February 2017. The bank employees have violated the Truth in Lending Act by not following Federal laws concerning the Fair Credit Billing Act. Both the Federal Reserve and the FDIC are charged by Congress to enforce this act. Both have refused to take action because of their special relationship with the bank. The bank has implied that portions of these acts do not pertain to them. I am hoping that where government is unwilling to enforce its own legislation to protect consumers, the US courts will do so. I would recommend that you do not conduct any business with Chase Bank or any of its affiliates.

Jamie Dimon, JP Morgan Chase CEO, is in league with Satan and all his little demons. Dimon and his staff, with their "customer service", make Darth Vader look like Mary Poppins. One, can only assume Chase are using all the bail-out money and that stolen from customers via absurd fees and charges, to build a Death Star and dominate the galaxy.

So sorry to read the experiences of those that had Auto Loans through Chase and surprised at the comment that someone had to wait a really long time for their title to be released after car loan paid off. Chase told me that they released a Title in GOOD FAITH, after accepting funds of my buyer, releasing title and giving me a lien release, so that I transferred the title to the new owner who drove to Oregon with my car!!!! One week later, well over the Federal Banking Regulations rules regarding Chase to Chase funds availability, I was notified that the Loan balance was my responsibility again. So, I would suggest to everyone, why don't you remind Chase Auto that it's usual practice (according to them) to "Release a title in Good Faith" see how far that takes you when you are on the other end of the transaction. This Good Faith comment was told to me from beginning Customer Service rep up to the Supervisors of Chase Auto and the Customer Service Department who handles complaints for Chase Bank.

This is the worst this bank has ever been. Trying to resolve an identity theft matter with them, is impossible. They don't care about the average Joe. The little guy. It's like my Dad said. They're a big business bank. Always have been. Always will be.

So the other day I received a refund check in the mail from my insurance company as my rates have been reduced. I was thrilled about this and placed the check in my wallet thinking I would deposit it when I had a chance. A week or so goes by and I am still holding onto the check and as my bank is not close by work and the check was drawn on Chase Bank which is next store to work I go over to cash the check and when I do so I am told that as I don't have an account or credit card with Chase they will charge me $6.00 to cash the check. I question the teller and ask how do you charge $6.00 to cash a check on your own bank. She smiles and says that's our policy. I asked for the check back and will just deposit when I get a chance. Jamie Dimon was paid $20 million in 2014, I guess this is how they pay him off the backs of the common man. You should be ashamed of yourself and how you treat the people who make it possible for you "earn" your $20 million.

I’ve tried multiple times to get to a certified copy of my (electronic) title to register my vehicle in New York State. As apparently, New York DMV will not take a faxed copy of the title directly from Chase. Unfortunately, I’ve been given an estimate from a few days to 3 weeks to 5 weeks and I do not have this time available to wait. If its an electronic title that should expedite the process of having to get things through the system. My wife’s car has been impounded and will be auctioned off in just less than two weeks. I keep getting differing stories of the process, how long it will take and promises of callbacks from Chase representatives with updates and continue to have to follow-up myself each time the callback is missed. Just last week I was promised 4 callbacks and received ZERO response. I need a CERTIFIED COPY OF MY TITLE to get the vehicle registered and out of impound immediately. Else the car gets auctioned off and my family and I are out of a car. I’ve been patient since I’ve started this conversation and process with Chase three weeks ago and still have yet to see any progress. Is this how Chase operates? Is this what the average consumer can expect with dealing with Chase? I sincerely hope not, however, I am now getting a different perspective… Granted, while the representatives I’ve spoken with nice and cordial, the lack of response and progress is oppressive.