Toyota of Manhattan in
New York (NY)

I dropped off my car 11:10am. I was waiting for the completion of maintenance service. I received the text message at 11:50 which indicated the completion of the work and recommendation of additional inspection. I followed their recommendation. But I had to wait for another 2 hours to complete it. The service counter said mechanic went to lunch. As a result, I wasted 2 hours of my precious time. I will never visit Toyota again. At least, Toyota in Japan never performs like this.

The service experience was definitely better than in prior years- Toyota Service texted me with a ‘service due’ reminder; and mailed a discount code; service personnel were knowledgeable, very courteous, and accommodating to my family’s health requirements- when I had a question about a problem with one of the engine hoses- they showed photos of the problem right in the office on a 50” screen. My appointment was less than two hours 👍

Extremely disappointing customer experience. I debated writing this review, but I feel compelled to share my experience so others are aware before doing business here. Over the course of five months, I dealt with multiple salespeople, and unfortunately, the information I received about the leasing and finance process was consistently inconsistent and often inaccurate. Even my insurance agent (who works with dozens of dealerships regularly) was surprised by how poorly this was handled. This wasn’t a single mistake. The issues spanned nearly every part of the process. The most frustrating aspect was the repeated empty commitments and lack of follow-through. I constantly had to re-engage, re-explain my situation, and ask for updates — sometimes to the same person multiple times. What should have been a very straightforward transaction (leasing a new vehicle followed by a lease buyout) turned into a five-month ordeal. Due to registration errors on their end, I couldn’t even drive the car for a period of time. I wasn’t asking for anything unreasonable — just clear guidance on what steps were required and realistic timelines for completion. Unfortunately, they repeatedly failed to provide accurate basic information and consistently overpromised while underdelivering. Had the situation not been tied up in red tape and already in progress, I would have taken my business elsewhere. I strongly recommend considering other dealerships before choosing this one.

I am writing to share my experience regarding a recent oil change for my Toyota Highlander. Overall, I was satisfied with the quality of the work and the professionalism of the staff. I particularly appreciated that the service was completed on time and that the additional repair recommendations were presented with clear pricing and no pressure to purchase. However, I would like to raise a concern regarding the ToyotaCare service terms. I found a discrepancy between the documentation advertised online and the service provided. While online materials indicated five services over two years, I was informed that only three were included. Additionally, although the agreement suggests each visit includes both an oil change and a tire rotation, these were counted as two separate services. Be aware if you purchase the Toyota care service. I recommend the dealership clarifying these details in your service agreements to ensure customer expectations align with actual coverage.

The best rate , the fastest , contactless transaction I have ever done with a car dealership by a mile. Hand delivered to my house in the snow with a big smile on his face. It was handled quickly and with respect.

Went in just to take a look, came out the next day with a beautiful new car! First and foremost, super convenient location. Beautiful and clean showroom and facilities, honest and transparent pricing and very hospitable team overall. The model we were looking for was available to test drive unlike some other dealerships, not to mention plenty of inventory as well. Huge shoutout to Luis Cedeno and Raymond Simo for making the whole process quick and smooth. Very happy with the new vehicle so far! Thank you!!

⭐️⭐️⭐️⭐️⭐️ Shoutout to Rich at Toyota of Manhattan 🙌🏽 Service was super fast, which I really appreciated because I drive Uber/Lyft and time is literally money for me. Rich was helpful, straight to the point, and made the whole process easy with no runaround. They got my car feeling brand new, and the wash at the end was such a nice little bonus — definitely felt like a treat. If you’re looking for quick, efficient service and someone who respects your time, ask for Rich. I’ll definitely be back. 🚗✨

My first milestone maintenance appt was a pleasure. The dealership is thorough in its review and provides a clear report of findings including a video along with details about any recommended work needed. I really like my assigned “service specialist” Richi who gives me no bullshit answers about to what needs to be done, what can wait etc. It’s a streamlined operation with easy scheduling and good communication. I’m grateful.

I built a Highlander Hybrid on the official Toyota website and upon searching their inventory, I was directed to Toyota of Manhattan. The Toyota website detailed that Toyota of Manhattan had TWO units that matched my criteria perfectly. I contacted Toyota of Manhattan and corresponded with a "Joseph Craven". I specifically said to Mr. Craven that I am firm on the trim, exterior and interior color. I asked him to tell me with certainty if they actually had the vehicle I am looking for. He responded with "It looks like we have one that is physically here and is still available". I made an appt. to go see and likely purchase the vehicle on 01/02. Upon arrival, I must say I found their dealership impressive looking. Kudos. I was met by someone at the front desk and I was told by this man that "Joseph Craven" was online an internet liaison. So, I asked for the car I was promised was "physically there". The salesman retreats to their magical lair. Comes back and with visible shame on his face he tells me that all they have is a XLE (instead of the Limited I was looking for)... at this point, color is irrelevant (but, it was also not the color I wanted). I wonder if this qualifies as BAIT AND SIWTCH. It's illegal in NYC, ya know? Thanks for wasting my time and $14 in tolls ya cost me... for nothing.

I had a genuinely great experience at Toyota of Manhattan. My salesperson, Jordan, and my finance manager, Raymond, were no-nonsense, down-to-earth, and refreshingly easy to work with. While any car purchase involves some waiting, Jordan and Raymond were consistently engaged, courteous, and knowledgeable about both the vehicle and the process. At no point did I feel pressured, rushed, or steered in a direction that didn’t feel right—something that’s not always a given in this industry. What stood out most was how they approached the process: transparent, straightforward, and clearly focused on doing things the right way. Jordan and Raymond brought a level of integrity and professionalism that felt above and beyond the industry standard, and it made the entire experience far more comfortable and trustworthy. It also doesn’t hurt that the showroom is beautiful—modern, comfortable, and with incredible views of NYC, which makes spending time there far more pleasant. If you’re looking for a smooth, respectful, and stress-free car-buying experience, Jordan and Raymond are excellent people to work with. Highly recommended.

I live on the upper west side of Manhattan but purchased my 2025 Toyota Camry from a dealership in New Jersey. The Jersey Toyota service shop has been in my “go to” spot since early 2025. I recently decided to try Manhattan Toyota. It’s actually located approximately 1 mile from my house. I called and made an 8:30 appointment for a Monday, without a problem. The entrance was conveniently located off the main avenue so there was no traffic or waiting on line. The automatic door opened to allow me in and I drove right up to the service area on the 4th floor of the building. I was immediately greeted by a staff member who asked me a few questions, requested the key to my car, and directed me to my assigned service advisor. Doris, my service rep was polite, friendly and greeted me with a smile. I told her what I was there for and she said “no problem.” She also asked if I would wait for my vehicle or leave and return. I told her I would do the latter. She took my cell number and said she would call me soon. Less than an hour later, she called me and told me they were ready to work on my vehicle’s problem. It was a simple software issue which would take a little while to rectify. She also recommended changing the cabin air filter which I agreed to do. I was impressed by the fact that she mentioned my inspection sticker was about to expire at the end of this month, January. She asked if I wanted the vehicle inspected and I also said yes to that. To tell you the truth, I had completely forgotten about the sticker. When asked, she told me how much the total amount the service I was requesting would cost. Less than two hours later she called and informed me that my vehicle was ready to be picked up. She asked what time did I plan to return for my vehicle and told me what time she would be leaving. I returned in time to see her and thanked Doris for a job well done. I then paid the cashier what I was told the service had cost, was given my vehicle’s key fob and my car was driven right to where I stood within minutes. My vehicle was also given a complimentary car wash. My first experience with Manhattan Toyota service was great. The staff was attentive, Doris my service rep was an excellent advisor and my car was ready when she said it would be. I don’t think I will be traveling out to New Jersey for service anymore.

Yesterday my wife and I had a disappointing experience at Toyota of Manhattan. Bob provided excellent attention and professionalism, and we appreciate his help. The main issue was a forced ceramic coating add on priced at $1,495. We did not request this service and did not want this service. We politely asked for removal. We then spoke with a manager named Gabriel, who said the charge could not be removed because the coating was already applied. This was surprising and frustrating. This was the first dealership experience where an add on was mandatory with no option to decline. Before visiting, I completed a SmartPath quote online to review an out the door price with taxes included. The website did not mention any ceramic coating charge. The vehicle price looked fair, but adding a $1,500 coating felt unreasonable, especially when similar services cost around $200 to $300 elsewhere. We also asked about a new 2025 RAV4. The manager Gabriel said he was upset about the price shown online, claiming someone made a mistake and the price should be higher. He also said the price would increase on Monday. This felt like a pressure tactic to rush a purchase. Later, we confirmed other dealerships offered the same “lowered” pricing for the same vehicle. Transparency matters during a major purchase. This experience left a bad impression despite the good service from Bob.

Syed Hussain seemed inept at his job. I came with my own financing and he first told me that I would have to wait a week for a paper check to arrive after I showed him paperwork that his finance office needed to process my loan. That got sorted, but apparently not my registration. I ended up getting a ticket for expired temporary registration and when I pressed him about my registration, I got it about two days later in an Toyota of Manhattan envelope which makes it seem as if he was sitting on it the whole time. He said they would send a check for the paid ticket but of course never did. I would never spend another dime in this place.

Nelson Was a total professional, knowledgeable and very kind and treated me with respect. Nelson should be training new car salesman. I have purchased lots of cars and never came across some like Nelson Mahattan Toyota should be grateful to have him as part of your team Love my Toyota Sequoia 2026 Rubén Irizarry

We’ve been leasing at various Toyota locations for years but this by far was the best one. Jacob assisted us through the whole process and was very helpful. He was very transparent with the costs on the different models and didn’t try to upsell us at any point. We were only going to take a look yesterday but ended up walking out with our dream Toyota. Will come back!

I recently purchased a practically brand-new Toyota RAV4 Hybrid from Toyota of Manhattan, and I couldn’t be happier with the entire experience. My salesperson, Luis, was outstanding, knowledgeable, patient, and genuinely committed to helping me find the best possible deal. Luis went above and beyond to ensure that I felt confident in my purchase, and he guided me through every step with clarity and professionalism. He also helped me secure extended warranty protections and additional coverage options that were both comprehensive and cost-efficient, giving me even greater peace of mind. The entire team at Toyota of Manhattan was incredibly welcoming and kind, turning what many people perceive as a daunting and tedious process into an easy, seamless, and enjoyable experience. I absolutely love my new RAV4 Hybrid and truly appreciate the care and attention I received throughout. Highly recommend Toyota of Manhattan (and especially Luis) to anyone looking for a trustworthy dealership and a stress-free car-buying experience!

Short story: Dream car turned nightmare. I was first in the door for a “Gold Certified” vehicle, waited five hours for “detailing,” then found a cracked windshield, deep bumper scratches, foul HVAC odor, paint on all four hubs, a dirty interior/exterior, and an infotainment screen that freezes white. I accepted delivery only after promises to fix everything, then spent weeks shuttling back and forth with poor communication and surprise charges on the loaner. Even after multiple returns for repairs, issues persisted. Come to find out, after doing some research—Toyota of Manhattan isn’t BBB-accredited (per its BBB profile), and I couldn’t find any BBB accreditation for its parent, BRAM Auto Group, either. Photos available; buyer beware. Long story: Dream car turned into a nightmare. I arrived right when the doors opened because the car I saw online—complete with reassuring photos, details, and Toyota Gold Certification—looked perfect. I was there at 9:00 a.m., met the sales rep, inspected the vehicle, asked about any issues, and was assured there were none. Within 30 minutes we were at the table and I was ready to buy. Then, inexplicably, after completing the initial paperwork and meeting the finance manager, I waited about five hours while being told the car was being “detailed.” I was the first customer in the door, yet the car finally appeared only as I was dozing off—and it had obvious defects: a cracked windshield, deep scratches on the rear bumper, a foul HVAC odor, dirty interior and exterior, paint splatters on all four wheel hubs, and an infotainment system that glitches/freezes to a white screen. I flagged everything immediately. The sales rep acknowledged the issues and promised they’d be fixed, but said I’d need to bring the car back another day. I accepted delivery solely on that promise and emailed the dealership the same day to document the problems. Shortly after, I was asked to drive back that day (another two-hour round trip) so they could “make it right,” but when I arrived there was no solution—just another “bring it back another day.” A manager initially claimed it was “impossible” a Gold Certified car would have these problems, but after reviewing the vehicle he agreed to repairs—again requiring another visit. When I returned as instructed, I was given a loaner and told not to worry about tolls or gas (I was billed anyway). Weeks went by with almost no updates; calls went to voicemail, transfers led nowhere, and messages were relayed without follow-through. When I finally reached someone and mentioned I’d be out of town the following week, I was told the car “might” be ready and I’d get a call back—then, miraculously, I got my first real update that the car was ready the very day I was flying out. I picked it up hopeful, but several issues persisted, the car was still dirty inside and out, and the nauseating odor remained. That odor makes me physically ill; I can’t even sit in the car without all the windows down, and I’m arranging an independent inspection to determine whether the smell indicates a larger issue that could affect my health. Because it is very apparent I cannot trust trust this place, and they don’t care about customer satisfaction. I asked to have the remaining work handled at a Toyota dealer closer to me to avoid more time and expense; they refused. I returned again on the requested day, waited more than a week with no update, then was told the car was done—only to arrive and find it wasn’t. After pushing for same-day service, I left with problems still unresolved. Along the way, a sales rep told me the online ads are meant to “get people in the door,” which, given my experience, made the Gold Certified label feel rubber-stamped and the advertising misleading. I have photos of the glitching screen, the deep bumper scratches, and the paint on the hubs. This was my dream car turned nightmare—weeks of delays, broken promises, and a ‘Gold Certified’ label that meant nothing. I have the photos to prove it. Buyer beware.

I received excellent customer service from Jose Ramirez and Jose Concepcion. I wanted a new car in three days and they went above and beyond with getting what I exactly needed! They were very helpful and I will definitely come back again and perhaps get an SUV in a couple of years!

Great experience from start to finish! Everyone at the dealership was super helpful and easy to work with, especially Jeudi and Reymon. They made the whole process quick and stress-free, and there was no pressure at all. The car was exactly as advertised, clean, and ready to go. I really appreciate their honesty and great customer service — I’d definitely come back here again and recommend them to anyone looking for a new ride!

Rich Lopez is amazing. Trustworthy, honest, all around good guy with a sense of humor. Knows his stuff & keeps his word. Best experience I have had at a dealership. hands down. I was treated with respect & integrity & they did a great job repairing my vehicle. Big thanks to Rich & his team. Dealerships around the country could learn customer experience lessons from your entire operation. Well done & Thanks a ton.

We had an amazing experience leasing our new RAV4 from Toyota of Manhattan! We stopped in while car shopping to see what was available, and the team was attentive, friendly, and never pushy. Our sales rep, Sayed, took the time to explain the differences between gas, hybrid, and plug-in hybrid models, helping us choose the best fit for our needs. He and the team went above and beyond to find exactly what we were looking for, and the entire process was quick, smooth, and hassle-free. Highly recommend!

I had the best experience at this Toyota Dealership. The sales person I dealt with is Raymond and he is best at what he does. I actually traveled all the way from Philadelphia to this location and it was worth the trip. I got my car and the entire team made it seem like a smooth purchasing process. Would definitely go to this location again when I’m buying another vehicle.

I bought a 2022 Toyota Senna from Toyota in Manhattan, which cost more than 43,000 dollars, not counting insurance. After driving for less than a month, all the fault lights went on. I was looking for a Toyota dealer to see what was going on. I was disappointed because I believed in the reliability of the Toyota brand and the used car certified by Toyota, but I found that I was wrong. The price was much higher than that of other used car dealers. I bought it because I believed in the reliability of the used car certified by Toyota. Today, I regret buying this car and feel cheated. I contacted the Toyota salesman today, and he said to make an appointment for me, but I don't think he paid attention to my feelings at all. Very disappointed, please be careful to buy Toyota certified used cars.

I’m very disappointed with the recent service on my vehicle. It was returned stained and dirty, and the promised camera software update was never completed. This lack of professionalism is unacceptable—especially from a brand I’ve trusted, having purchased two Toyota vehicles. I expect this issue to be addressed promptly.

An Absolutely Outstanding Experience at Toyota of Manhattan! I recently visited Toyota of Manhattan with a friend, and I cannot express enough how impressed we were with the exceptional service we received. From the moment we walked in, Sales Agent Raymond Simo and his manager, Jose Concepcion, were simply amazing. They were incredibly polite, professional, and respectful, making us feel genuinely welcome and valued. Raymond and Jose worked together seamlessly and almost immediately arranged for my friend's dream car. This level of efficiency and dedication was truly remarkable. A special shout out to Jose Concepcion, the manager. He was absolutely incredible – he treated us like friends, and it was clear he has the same friendly and supportive demeanor with his employees. His professionalism and welcoming attitude made the entire process so much more pleasant and stress-free. The professionalism and politeness displayed by both Raymond and Jose were top-tier. They made what can often be a daunting experience an absolute pleasure. I highly recommend Toyota of Manhattan to anyone looking for a new car, especially if you have the chance to work with Raymond Simo and Jose Concepcion. They truly go above and beyond!

We’re beyond grateful for the incredible experience we had at Toyota of Manhattan, all thanks to Raymond Simo. From the very first moment, Raymond made us feel at ease—like we were in the best possible hands. Buying our first car felt like a big step, but with Raymond guiding us, it became something we’ll always remember with a smile. He treated us with genuine care, listened closely, and handled everything with such kindness and professionalism. It never felt like a transaction—it felt like someone truly looking out for us. Thanks to him, we’re driving away not just with a beautiful Toyota Camry, but with the warm feeling of having been truly taken care of. Thank you, Raymond—you’ve made this moment incredibly special for us!!!

8:40 AM. Completely unaware, I arrived at Toyota Manhattan to drop off my car for its third scheduled maintenance. After handing over the car, I approached an available manager and said I wanted to add an oil change to the scheduled work for the day. The response I received was that an oil change was not included for today. I repeated to the manager that I wanted to have it done, to which he replied that only tire rotation was scheduled for today. I opened my Toyota app and showed him what services were planned for the day besides the tire rotation (there were not only tire rotations but also about a dozen other scheduled maintenance checks), and once again, I insisted that I wanted to use one of my two free oil changes. Finally, on the third attempt, the manager agreed with me and added the oil change. After that, I told him I would pick up my car at 4 PM. We said goodbye, and I wasn’t even offered a taxi or shuttle, considering it was 10°F outside. But that’s fine, I’m not a person spoiled by luxury, and I can handle it. However, the morning mood was ruined by this point. 4:00 PM. I return to pick up my car, and the first thing I see on the car mat is the broken keychain from my car keys. This was a gift from my 6-year-old daughter, bought with her first saved-up money. Yes, it costs only a couple of dollars, but it holds immense sentimental value for me because it’s a gift from someone close and dear to my heart. I immediately called over the guy who brought me my car and asked how this happened. Instead of talking to me, he called over the manager, and I explained my complaint to him. At this point, I also discovered an empty water bottle left by someone between the seats on the car’s console. I didn’t take a photo because I was stunned, but I believe the manager present at that moment is an honest person and will confirm my words 100%. My question is: why does Toyota think my car is a trash bin for its employees? And why do they believe they can leave their garbage in my personal vehicle, which I entrusted to them for maintenance? As for the keychain, I don’t recall the manager apologizing for it, but I do remember him asking how I’d like the issue resolved. I said I didn’t understand what had happened to Toyota and didn’t need anything from him. I just wanted him to know that it was a gift from someone very dear to me. I only asked for the supervisor’s business card, just in case I found more issues with the car—and, as you can guess, I did. 4:20 PM. I didn’t mention that I usually check the oil level and quality after a change, and I did so this time as well. I opened the hood and found how poorly the car had been washed. The upper air intakes were full of leaves and dirt (photos attached). When they changed the oil, no one seemed to care about the condition under the hood. Their only goal was to return the car as quickly as possible, without regard for quality or service. After seeing the mess under the hood, I decided to check the trunk and found the same situation there. And yes, the work order included both washing and vacuuming. I think there’s no need to describe the quality of the exterior wash—it was terrible, as you’ll see from the additional photos attached to this review. 4:50 PM. Considering all the issues described above and the quality of today’s “service,” I stopped to inspect the car more thoroughly. The first thing I noticed was a detached roof rail. I put it back in place and continued inspecting the car. Somehow—maybe I was lucky, or maybe my work in photography helped—I noticed how the light hit my wheel, casting a small shadow on the tire. It turned out to be a bubble in the tire. I’m not claiming this happened during the service or tire rotation, but I am an extremely cautious driver and don’t recall hitting any significant potholes. Moreover, the rim is visually intact and undamaged. I just hope Toyota Manhattan’s management will investigate this, and if it’s found to have occurred during their service, they’ll offer me a solution.