What clients say about Chase Bank in New York (NY)
LUZ CRUZ IS THE BEST BANKER IVE EVER MET! She helped me when every other bankers (CHASE bankers) included just kept giving me the run around.. she fixed my problem in less than an hour while other bankers said it was IMPOSSIBLE! Truely the goat!
The people who work in this bank are some of the friendliest and helpful in all of NYC. As a lifelong New Yorker, that is the kind of thing that makes all the difference when deciding where I’m going and who I’m doing business with.
I opened a new account at Chase Bank today and had such a great experience with Luz Cruz.
She was incredibly helpful, patient, and explained every step clearly.
Her warm and professional attitude made the whole process smooth and stress-free.
Thank you so much, Luz, for your excellent service!
I’ll definitely come back to this branch again.
The tellers and staff of this bank are so kind and helpful! One teller, Sherma treated my 11 year old so kindly and helped him count up his piggy bank. (there was no line at all)
I’ve been a chase business customer for server years and this branch is one of the most constantly “out of order” branches. The ATMS fail to work 75% of the time. It makes making cash deposits on the weekends nearly impossible. This branch needs to focus on maintains their all hours business because it’s 2024 and it’s not like Chase doesn’t have the revenue to maintain top of the line banking services for their customers.
Do not bother. This branch no longer has a 24 atm. Banking employees are rotated in and out. After thinking that i had a banker that i could count on she was sent elsewhere. Where is Monica? The new people are useless. It is no wonder that Chase continues to close branches. Where is the customer service. Unless you are a famous actor taking a class across the street at Alvin Ailey you will be taken care of in a subpar manner.
Went to withdraw $40 last night and it did the transaction but my money didn't come out. The security guard said that ATM only gives $100 so I canceled my transaction and left. At which point my girlfriend said just zelle her the money. I didn't even think.of that! When I get home try to zelle her the money I had no access to zelle and they took out $40 from my account. It never came out the machine! If it only dispenses $100 it should be noted somewhere!
As others have mentioned, the ATM isn't available 24/7. I had to pay a ton of extra money in fees just because this wasn't open. Pretty disappointing...
Monica was great, so nice and accommodating! She's top notch!!
She took the time to help me sign up for for the credit journey which also offers fraud protection! Great job Monica and thank you very much!!
I scheduled an appointment to get a form certified. I arrived for my appointment and the banker was not there. In addition, I was informed they could no longer certify the form that I specifically asked about. Poor communication from them on multiple fronts.
Very happy with the work of private client banker - Nirmala. She made our day after multiple unsuccessful attempts at different branches. Thank you Nirmala!
Avoid this branch. I had a scheduled appointment to open up a business account, which I was a few minutes late for. Could not get in touch through the main number to let them know I’d be running 15 minutes late. When I arrived they had given away the appointment to someone else. They said they tried calling me but no call was received. The receptionist was incredibly rude the entire time and the manager couldn’t have been bothered to walk out of her office to handle. Thanks for nothing, Waimuru Ajanaku.
Out of all the Chase banks I've been to, this is hands down my favorite location. The staff are warm, welcoming, and genuinely kind people. Whether it's getting savings bonds cashed or ordering checks, the tellers and bankers alike are professional and patient. I definitely recommend this location if you're in the area!
Terrible customer service. A lady called Jasmin is the worst teller I've seen , since i started banking with chase. Horrible. Expect to wait 45 mins to get anything done.
Disappointing customer service. I have never met a sales rep so incompetent as the one here. I walked in to apply for one credit card but ended up filing three different applications and had to close two because he was not explicit about the terms and condition. I thought they were suppose to be trained on different promotional offerings and sell them to customers. Wasted nearly 2 hours of my time and my credit score took a dive. When I followed up in the afternoon regarding the issue, the manager had no clue about the visit and gave very little guidance as to how they would proceed to ensure that the error on their end would not negatively affect my credit. I have been a loyal Chase customer for a while and this was by far the worst experience I had at their bank.
299 Park Ave 6th floor, New York, NYRecycling center
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