What clients say about Chase Bank in New York (NY)
Incredibly rude bankers and staff. They forget they have our money. Need simple information and it was a chore with lots of attitudes. Absolutely moving my personal money and investments and that of my company elsewhere. It has come to be the practice of this global disconnected company. So much for loyalty. Moving my finances after 25 years to another bank. I suggest doing the same .
I just wanted to write a review because I walked in on a Saturday with my dad and from the teller to the CSR both were incredibly friendly. Aisha was absolutely amazing she was incredibly helpful supportive and apologetic. She couldn’t meet with my dad and I (elderly, hard of hearing) at the moment as she had a previous appointment, she gave us the next best option unfortunately for us it didn’t work, so we returned an hour later. Aisha expressed patience, empathy, and compassion for my dad and myself. Something people lack these days she really nailed what customer service truly is. Helpful, patient, knowledgeable, and relatable. Perhaps she can lead or assist in teaching customer service to others. Especially for our elders because this is what we need more of.
Made an appointment to open a college student bank account with Frey Pena. The bank environment is bright, clean and tidy. We coming from overseas and not clear about the banking service in the US, he’s patient, easy-going and explained everything clearly, from opening the account, setting up overdraft protection, to activating the mobile app and getting the checking account promotion. Even though the physical card takes 5-7 days to arrive, he taught us to use the digital card. 100% satisfied with Frey’s positive attitude and helpfulness!
The ATMS here have failed to document my deposits and eaten the money not once but twice over the past month. While these amounts have been restored after spending time climbing around the customer service call line, it’s incredibly frustrating and unnecessary waste of time when the purpose the ATM has failed.
We had a super nice experience opening an account at this location. Wonderful help by a personal banker, which was a huge contrast to our experience with Citibank just a few blocks away.
The worst chase location, they will 100% make u feel uncomfortable, i have a business account with them and they couldnt give me change for 200$, for my business!!!!! A few blocks down, disgrace, i hate non supporting banks. Next time they deny me ill close my account.
Steer clear of this branch unless you're using the ATM. The hours are inaccurate online and there is a very angry middle aged black woman that seemed to be a manager shouting at customers waiting in line to make transactions. She went out of her way to be rude and unhelpful. That woman should not be facing customers; she's awful. Went to the Varick St branch instead and couldn't have been treated better. Chase needs to some secret shopping at their W 4th branch stat.
Welcome to hell! A lovely Asian was helping me, she had a question and asked her colleague sitting next to her, who wasn't helping an customers, and the black female colleague SCREAMED at her saying, "YOU KNOW HOW TO DO THAT!" Then the Asian teller said I would need to see a bank associate. I walked over to the two men there. The black male said he wasn't ready (at 9:18am) for customers. The Asian male said he had a 9am (at 9:19am) mtg. I then stood in between the two male bank Associate cubicles and asked if I could make an appointment to see either of them today. The Asain male looked at his calender and said he was booked the rest of the day. So I asked the blackale associate for his availability. He continued to do something under his desk, never checking his computer, and said, "I'm booked till Wed." Go to the Chase on University Place, which a few blocks away. People there are respectful and know what they're doing.
I had a scary experience at this bank and the manager helped out. I was a depositing significant (to me) amount of cash and the ATM started sputtering, and spit out a receipt without the deposit. I went into the branch terrified and angry, while I was speaking with the teller the manager, Shana Volma, came out and brought me to her cubicle and called the necessary number and people. She was very calm and professional, i wasn't as appreciative as I should have been at the time. She assured me that it would be ok and it was. Thank you.
Grossly understaffed. They have one teller open at 4pm on a Thursday. And two more visible employees behind the glass doing very little. They can see the line but they don't seem to be doing anything.
Abevia Semple (officer, relationship banker) & the wonderful staff of this Chase branch, has helped me with issuing the new debit card and helping me resolve issue i had with not being able to have card for almost 2 week for strange reason. They did wonderful job, were great hosts and helped me through the process. Card arrived in 2 business days. Even thought it was already 6pm, and day before July 4th they wanted to help out and made me smile big time. Once again, thank you guys !
299 Park Ave 6th floor, New York, NYRecycling center
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