This rating is based on customer reviews, inventory size, pricing, and service quality
In New York, NY, Breakaway Courier Systems averages 47/100 with a mixed but negative trend. Common issues: poor customer service, missed/late deliveries, lost or damaged items, wrong addresses, and serious driver safety complaints (bike lanes/sidewalks, reckless driving). Pricing draws overcharge and misquote reports. Strengths noted by loyal users: fast turnarounds, on‑time messenger work, easy ordering, and professional dispatchers/drivers. Topics like inventory variety, parts‑finding, or yard organization don’t apply to a courier. Value hinges on risk tolerance vs. speed.
Every single morning these couriers block the bike lane on 58th/9th putting anyone who rides by in danger. They also ride the opposite direction with full carts of items, forcing anyone riding correctly to dodge or get in a head on collision. I see a close accident almost daily, including ones I've personally almost been involved in. They have no regard for anybody but themselves. I do not blame the individual workers as I'm sure these directives of indifference come from management. Do not give this company your business.
HORRIBLE!!!! ATTN: BUSINESS OWNERS / DESIGNERS DO NOT USE THIS DELIVERY SERVICE!!!
DAMAGED ITEMS AND DELAYED DELIVERY (even though I paid for expedited rush service)
My package which was perfectly protected in bubble wrap and cardboard was delivered by breakaway to an art storage facility. When they inspected the item upon arrival it was damaged. Breakaway refused to accept that the damage happened during delivery. They would not take responsibility even though they admitted it was perfect when picked up. They did not refund me, pay for repairs, or offer to deliver the item back to the framer where it needed to go to be repaired.
Because this project was time sensitive, I desperately paid for a rush pick up service to have the item picked up from the art storage facility and delivered to a framer to be repaired.
I paid extra for expedited rush service. The delivery was delayed and arrived three hours after the framer had closed (Even though I made it very clear when it needed to arrive by). I ended up having to drive 1.5 hours to meet the breakaway delivery driver. I also asked multiple times to be connected to the drive by phone so I could meet him at the right time and not have to wait. I was told I would receive a contact number for the driver and never did. I assume the breakaway employee named Eric left for the day and just forgot that I was about to drive 1.5 hours to meet his delivery driver person.
WILL NEVER BE USING THIS COMPANY AGAIN.
The entire time the management was rude and difficult to communicate with. TERRIBLE SERVICE. DO NOT USE - WILL JUST CAUSE MORE ISSUES FOR YOU.
Missing merchandise, don't use this place if you want all your items delivered. Thousands of dollars lost. Great name, Breakaway, because your merchandise really does breakaway from your possession.
On Wednesday afternoon October 20 at 4:45pm, I was walking on West End Avenue near 235 WEA, which is between 70th and 71st. A delivery truck drove right up onto the MIDDLE OF THE SIDEWALK, ignoring wheelchairs and pedestrians. A TRUCK OF THIS SIZE IS NOT ALLOWED TO RIDE ON THE SIDEWALKS IN MANHATTAN.
I took photos. The doorman in 235 West End Avenue told me that this was an Amazon delivery. The driver of the truck is a Cargo Bike Operator from Breakaway Courier System. The number of the truck is T0803. I documented this in photos -- including him actively riding away on the sidewalk right near a wheelchair.
I hope that both the driver and delivery company will be properly disciplined by Amazon.
Very good delivery company in New York city 24h 7 days a week no matter how the weather is they're still doing your always makes customers smile ?and happy go Breakaway Courier ??
Horrible. they had their workers riding bikes in the snow yesterday and I believe today will be the same, with a trailer behind them. VERY VERY VERY DANGEROUS. I use to see these workers walking and that’s a lot more safer !!! Be safe out there
DON"T USE THEM. Can't be trusted, rude, unhelpful, expensive, way better service options in NYC. Called to have them deliver charity Christmas gifts for underprivileged children to Brooklyn from Flatiron. Spoke to a representative and gave a number of items to pick up. The courier came, left a number of the gifts behind. Called back and the dispatcher was rude, dismissive, completely unapologetic, and unhelpful. Asked to be transferred to a supervisor since this person clearly could not help, was not transferred and they have not answered their phone in an hour.
Do not use this courier service. We paid them to deliver our items to a time-sensitive sample sale, only for them to keep the items and completely miss the delivery mark. They contacted us a week after the sale about how they didn't deliver and kept the items instead. The delivery driver arrived hours later and came in a beat up tax-cab with a phone number and the word "delivery" Sharpie'd on the side of the car.
tl;dr Worst, sketchiest courier service ever. I repeat: DO NOT USE BREAKWAY.
Was told my package couldn't' be delivered because my office was closed and it was a holiday. It was a Tuesday and not a holiday. Hundreds of people go in and out of my office building. There is no way it was closed. Regardless, the front desk is staffed and the doors are open 24/7. Ridiculous.
The worst courier service in the city. The people that answer the phone are discourteous. Many of the couriers they send look homeless. They will try to charge for a two man job and only send one person. In one case they actually kept one item didnt deliver it and then discarded. I had been a customer for over ten years. However, they have reached a point of no return. When their is problem with a pickup rather than focusing on providing a solution they will become focused on attitude. STAY AWAY!
The customer service from a guy that answers the phone absolutely SUCKS! They forgot to schedule my morning pick up and then they had the nastiest attitude about their own "UN-professionalism"! Completely unapologetic about their mishap! AND wanted to charge me $65.00 for super rush for their SHORTCOMINGS. Now that my package has been delivered I will no longer be using this company!
I was supposed to get my delivery on Wednesday by 8pm. It is now Friday morning at 8am and I still don't have my package. They attempted delivery at a time when I specified that I would not be able to receive it (twice this happened!!) and did not contact me in any case when there were express instructions to a) change the delivery address and b) contact me in any delivery situation.
DO NOT USE BREAKAWAY.
Breakaway has mixed reviews, but we've been using them or years and have never had any issues. I'd recommend them for inexpensive quick messenger service in Manhattan.
Great staff, very professional Dispatchers and fast and courteous drivers. I would definitely recommend Breakaway Courier Systems to my friends and business associates.
Use them for our office, always easy to order, never a problem, pick up on time. No billing issues. Been with them for years, and never thought of changing.
The employees at the Bethpage location need driver safety classes. They run red lights and cut people off. This occurs every morning. I hope this company is able to see this comment and does something about their drivers.
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