BMW of Manhattan in
New York (NY)

I brought my BMW X7 M50i to a BMW dealership in Manhattan strictly for service, not purchase. The vehicle was brought in after I was contacted by the dealership and advised to come in due to a reported parking brake issue that needed inspection. Before bringing the vehicle, I specifically asked whether the warranty status had been checked and explained that the factory warranty had expired. I was told to bring the vehicle in so the issue could be properly evaluated. However, once I arrived, the service staff refused to proceed and stated that because the warranty had expired, I would be required to pay, without performing a meaningful inspection or considering the nature of the issue. Additionally, after driving the vehicle in cold and snowy conditions, a chassis-related fault appeared. This occurred during normal, careful driving and was not caused by any aggressive or negligent operation on my part. These types of issues are commonly associated with environmental conditions and manufacturing or design-related factors, not customer misuse. For a premium brand like BMW, I expected a consistent and transparent service process. Contacting a customer to bring a vehicle in for inspection, then refusing proper evaluation solely based on warranty status, does not reflect the level of professionalism BMW is known for. I hope this feedback is reviewed by dealership management and BMW North America, as situations involving potential factory-related defects deserve fair technical assessment rather than immediate dismissal.

I am not one to write reviews, but the service I received was top notch. I had wanted a specific spec/color, received a call within 24hours of my initial inquiry to come in, discuss, etc. Thomas was great, made the experience easy. What really prompted me to write the review was my delivery experience. BMW tech gave me the run down on all the tech in the car. All paperwork was signed prior to me coming to pick-up, making the experience memorable, fast, and literally NO stress. There were no high pressure sales tactics for add-ons. Honestly, the best, fastest, and easiest delivery I’ve ever had on a new car.

"I recently purchased a 530i Xdrive from Putrri, and it was hands-down the easiest car-buying experience I’ve ever had. No games, no hidden fees, and no high-pressure tactics. Putrri was professional, transparent about the pricing, answered all my questions in timely manner. Thank you again!

I am just finishing purchasing my new brand new BMW X3. My wife Maryam and I would love to especially thank Jorge Jorge, for him being very respectful, compassionate, and kind, upon arriving he actually walked us up into the sales department and sat us down, so I really appreciate that because we did not know where we were going. He was our first interaction in the dealership I appreciate his kindness. Also wanna thanks Samuel Ahn for exceptional and fast service in the purchase of the vehicle and a A+ service. Thank you BMW of manhattan

My wife and I had the best experience with BMW Manhattan specially with the help of Putrri Padbatan. She worked with us via email and text. She was extremely responsive and efficient, which made the whole process the smoothest car buy experience we have ever had. She had us out the door in one and a half business days, that's from the very beginning of the process to taking delivery of the car.

Disheartened and disappointed by the way the BMW service team treated me this week. My BMW was dropped off for a simple filter replacement with explicit instructions for delivery to my garage. Despite confirming the details multiple times, the car was not delivered as promised. Communication from the service team — specifically my advisor Jonathan — was nonexistent. Multiple texts and calls went unanswered, no acknowledgement of the error was given, and no accountability or apology was offered. It is painfully obvious that some clients are treated differently — those in suits and ties receive far better service. Yesterday’s experience highlighted this disparity in the clearest terms. I’m not blind and can see how the service team treats me compared to the other customers. Yes, this was about a BMW vehicle delivery, not world peace. But the lack of respect, transparency, and professionalism on display is unacceptable for any customer — let alone one paying for a premium service. BMW Manhattan needs to seriously reevaluate how they handle communication and accountability, because this experience was utterly disheartening.

Brought my vehicle in for an oil change and brake fluid change they took apart the oil filter and told me they couldn’t put it back on and I needed to replace the part for $4000. So they were essentially holding my car hostage because it would not start anymore unless I paid $4000 for the new part. The car was working fine when I brought it in there. Then when I finally got the car back after making them put the oil filter back together the electrical seats were not working when they were all working previous to be bringing it in there. Every time you go into this place, they up charge you. I got four new tires nine months ago somewhere else and they didn’t know it and then tried to tell me I needed new tires because I didn’t get them there so it was not in their system. Just an absolute scam every time you drive through that door.

Extremely disappointed with my service at BMW of Manhattan. I waited over 20 minutes before anyone acknowledged me, despite having an appointment. My advisor Jorge Jorge gave misleading information about my insurance claim and there was zero communication unless I initiated it. No apology, no follow-up, no accountability. For a brand that claims luxury service, this was the complete opposite.

I will avoid servicing my vehicle at this BMW location if at all possible. Dropped off the vehicle on Wednesday for an oil change at 11:30 am. I called numerous times throughout the day for an update on the vehicle status and they could not get a hold of the service rep. I went to the location in person at 5:30 pm to check on the vehicle to find that my car had not been serviced. I was informed to come back tomorrow. I called Thursday at 11:30 am and again was unable to speak with the service rep. I asked to speak with the service manager and the call was cut off. At 12:15 I received an invoice for the oil change charges. I would normally receive a video with the inspection of the vehicle. That did not happen. One whole day for an oil change. location falls short of providing adequate service for its customers.

Had a bad experience at BMW manhattan, specifically in the service area… I brought them a brand new M2 comp 2026, literally two week old car and only 100 miles, brought because the “replace the battery symbol” was on the dashboard and they did not want to replace it, just because i bought the car in Suffolk county BMW. Not cool, over just $900 of a battery. Treat customers better!

I’m extremely disappointed and frustrated with my experience at BMW of Manhattan. I scheduled an airbag recall for my 2002 BMW weeks in advance because my car couldn’t pass inspection due to a defective part. BMW installed an issue beyond my control. I rely on this car not just for myself, but also to drive my handicapped mother to and from work, so this appointment was extremely important to us. My appointment was for November 10 at 8:30 AM, and I left home at 7:00 AM to arrive early. At 8:17 AM, while I was already driving into the lot, I received a text saying I needed full coverage insurance to qualify for a loaner car. That was the first and only notice I ever received, nothing in the calls, emails, or confirmation messages ever mentioned this requirement. When I arrived, I was told I didn’t qualify for the loaner. I explained that I had reserved one, but was then told I couldn’t take it without full coverage insurance that had to be active for 72 hours. When I asked to speak to a manager, I was told there was nothing they could do. I left feeling ignored, dismissed, and completely let down, with no empathy, no accountability, and no effort to help. I wasted my morning, gas, and time trying to fix a problem that was caused by BMW’s own recall. Now, I have to reschedule everything and still can’t get my car inspected, which means I risk getting a ticket. To make things worse, I emailed Jia Ho, the Fixed Operations Director, explaining everything in detail, but received no response at all. That lack of acknowledgment made an already frustrating experience even worse. I understand this may have been an issue with a specific dealership, but at the end of the day, **BMW of Manhattan represents the BMW brand, and what they represented in this situation was awful. As a leader myself, I know that mistakes happen, but how you respond to those mistakes defines your values. I expected BMW to live up to the name, to show integrity and care for their customers, but instead I was left disappointed and disrespected. After this experience, I’ll seriously think twice before ever purchasing another BMW.

Very badly managed location. We had an appointment at 2pm arrived at 2:10pm for a test drive. When we arrive, the staff was on his cell phone and barely looked at us. We were told to wait five minutes and then in fact later, we were told it was going to be more around 2.40pm, but that it was our fault because we were late. Luca was very rude. It would have been appropriate to be polite and let us know if.. Tell her what you know about in my blood draw to the post.

I’ve Been leasing cars through Jose Lopez at BMW of Manhattan for many many years. Let me just say that Jose is the ultimate professional. He does what he says, detail oriented, very trustworthy and because he deals with Internet sales the best pricing you’ll ever get. I highly highly recommend Jose at BMW Manhattan. He’s the best. My family loves him. We go to him for all of our cars and I’ve sent him a lot of clients. Keep up the great work, Jose!!!😉

If there is a zero rating, BMW Manhattan would win hands down. I called service 2x asking for a call back on warrantied repair work, zero response. I ended up bringing it to another service station only to have to pay again for the exact same issue. The 2 second key fab diagnosis at over $300 is quite a scam. Great car, terrible service. Worth considering other luxury vehicles and dealerships who care about their customers.

I’ve serviced my car here for years, but my last attempt to book was enough to make me look elsewhere. I didn’t have the license plate handy since the car was parked in a garage, so I asked if I could book the appointment and call back with the plate. They refused even though they’ve serviced this car many times and already have the VIN on file and it's had the same plate for years. I get that there might be policies in place that prevent booking without a plate, but there wasn't even a sense of kindness. The 9-hour pickup window and lack of flexibility and kindness showed me they’re not interested in accommodating busy customers. If I have to hang up and start over, I’d rather do it with a dealer that values my time. They easily lost out on a $2k+ service because of poor policies and customer service.

Brought my car to BMW of Manhattan for a recall service and decided to take advantage of the visit by getting a full detail. From start to finish, the experience was seamless. The staff was professional, attentive, and kept me updated throughout the process. As for the detailing, they went above and beyond—my car looks and feels like it just rolled off the showroom floor! Every inch was meticulously cleaned, and the attention to detail was impressive. I couldn’t be happier with the results. Highly recommend their services for both maintenance and detailing!

I had a fantastic experience with Jorge at BMW of Manhattan over the past three years! I purchased my car in New Jersey, and I’m so glad I chose to work with them; they saved me the extra trip. The team was wonderful, and every time my vehicle needed maintenance, they sent me a detailed video explaining everything. Their indoor garage is well maintained, adding to the convenience and quality of service. Jorge was always available for my questions, making our conversations transparent and supportive. I truly appreciate the dedication and care they showed throughout my car ownership journey!

Had a great experience with BMW Manhattan specially with the help of Kenny Garcia! Everything was managed very smoothly and I was kept on the loop with everything! My car was brought to me which made everything so much easier! Definitely happy that I chose BMW for my first new car! THANK YOU!

This was my first time using BMW Manhattan, and I’m beyond impressed. The entire experience was smooth, professional, and exceeded all expectations—without me even stepping into the dealership! The car was delivered straight to my home, spotless and exactly as promised.The team was incredibly responsive and kept me updated throughout the entire process. Everything was handled with care and attention to detail, and the delivery was right on time. I truly felt like a priority from start to finish.If you’re looking for convenience, professionalism, and top-notch customer service, BMW Manhattan is the way to go. I’ll definitely be using them again!

I can’t say enough great things about Boyd Canty at Manhattan BMW! From the moment I walked in, Boyd made the entire experience seamless, professional, and genuinely enjoyable. He’s knowledgeable, attentive, and truly goes above and beyond to ensure you feel confident and cared for every step of the way. Boyd took the time to understand exactly what I was looking for and delivered with exceptional service and integrity. It’s rare to find someone who combines expertise with such warmth and respect. If you’re looking for a BMW and want to work with someone who’s honest, responsive, and truly dedicated—Boyd is your guy. I’m beyond thrilled with my car and even more impressed with the experience. Thank you, Boyd, for everything!

I very Highly recommend BMW of Manhattan, Amazing experience buying my for BMW from them. Can't go wrong with BMW of Manhattan. Adrianna, I thank you so much for all your help. It was such a pleasure. Can't wait to buy my next BMW from you !!!!! Thank you

Sam Ahn is great and made the purchase of my 2025 BMW 530 x drive a pleasant experience. Thank you I love this car and by far my best one yet.

Amazing customer support! The purchase and delivery process for my new Z4 was excellent, both the sales staff and the BMW Genius were very helpful. They made it one of the best experiences I’ve had at a dealership!

UPDATED: 12/22 2023 M5C BMW of Manhattan and Sam Ahn. I sold my 22 M5C that I'd purchased from BMW of Manhattan in April of 22. While I leased another BMW (X3Mc) I quickly realized that I'd made a huge mistake letting my M5C go. In July of 22, I connected with Sam again through a mutual friend of ours and an allocation was secured for a 23 M5C. As like last time - Sam is a master at under promising and over delivering. From the timing of the build, to the flexibility to add options very late in the game (including adding a few port installed carbon fiber parts while the car was on the way to the US), to answering my endless stream of questions. Sam is the real deal and a consummate pro. I was lucky enough this time to pick up my car at the dealership in Manhattan - Sam even changed his regular schedule so that he could meet with me to do the delivery in person. Classy and professional all the way. The car - well, it's much the same as my 22, including the same color but with a few more options - it's amazing and I love it. I have no hesitation recommending BMW of Manhattan and Sam Ahn for all your BMW needs - I know the next time I'm ready for a new BMW, he's going to be the first person I call. 12/21 - 2022 BMW M5C purchase I recently completed my purchase of a 2022 BMW M5 Competition at BMW of Manhattan. I was introduced to Sam Ahn, my client advisor, by a mutual friend on-line. Once the introductions were made, within just a few short hours, Sam and I negotiated the deal, agreed on options and placed the order for my custom built M5. While the wait for the car has been long due to the global supply chain issues, Sam has been the consummate professional throughout the entire experience. From placing the order, tracking status, updating me when things changed, Sam was right there with me through each step. This is the fourth BMW I've purchased, but the first from BMW of Manhattan and Sam Ahn. It won't be my last. The entire process was built around efficiency, professionalism and accuracy in everything they did. Once time for delivery came, we were able to complete the paperwork and financial transactions 100 percent online and in less than 10 minutes. I would highly recommend working with Sam and the entire team at BMW of Manhattan again. Thank you for delivering my dream car and for taking such good care of me!

David Seide was my BMW Rep! He was fantastic and professional. He knew the kind of BMW I was looking for and exact specifications. He is a great asset to BMW of Manhattan! Thank you again for helping get my first car. Stay blessed!

Good evening, BMW VIN: censored I was referred by a colleague to BMW of Manhattan. So far this is a horrible experience. Please have management change this experience. My car was towed to BMW of Manhattan on 08/09/2021. It was sitting with BMW/body shop for over a month I believe waiting for a part to come in. On 09/15/2021 - I went to pick up my car which when I picked up all repairs were supposed to be completed. Going back and forth the car was left there and then took back in to repair the items that were paid for plus additional damage that were not there. Fast forwarding everything September 24, 2021 car is ready for pick up mind you this is about 10k in damages that was paid for and work that was paid for by insurance which was not completed as signed that all items are completed on the itemized invoice. I am washing my car today and I see the fender portion that was supposed be unbent on the bottom by the door is not aligned nor repaired. It was repainted over but not repaired. Please see pictures of the damages that were there when the crash was there and fast forwarding till after repairs. I need someone of a higher level to contact me or I will be getting a lawyer involved. It seems to me as if I have to keep on going back and forth to get things fixed and if I don’t say it what was supposed to be paid for that money has just been pocketed by the shop that BMW is working with. Please text or call me and I will provide all the information needed. The main point where the car was hit has not been aligned properly by the front left wheel. Bottom fender liner that’s under the door and the fender itself does not look properly aligned everything is out of proportion. Repainted everything but the bends were not fixed. Pictures of crash attached that were sent to insurance and pictures of how I got my car back. I called insurance but they said I would need to speak to you all.

Peter Pena was a wonderful sales representative! He went above and beyond explaining and negotiating bank discounts on lease terms, car features, and the car buying process. He made an effort to explain not just the warranties and protection I needed, but also what was redundant and a waste of money. As a first time car buyer that sealed the deal and made all the difference for me! Lastly, considering how specialty and rarity of the X4 M, I appreciate Peter’s communication and dedication in securing this car for me. Looking forward to maintaining this lease and potential future purchases with BMW of Manhattan. No need to go anywhere other than this flagship location if you live in the NY Metro area, in my opinion!