Volvo Cars Manhattan in
New York (NY)

I just leased my first Volvo, and Angela truly went above and beyond to make it a wonderful experience. She took the time to understand what I was looking for, never pressured me, and helped me find the right car while staying within my parameters for a great lease. What really stood out was the day I picked up the car. There was a horrible rainstorm, and it took me over two hours to get to the dealership. Despite this, Angela and her team stayed late so I could still take delivery and drive the car home that day. That level of care and commitment meant a great deal to me. She has also followed up since to check in and make sure I’m enjoying the car. I had a great experience working with Angela and the team at Volvo Manhattan.

If you want a professional, quick, and painless experience with a Volvo dealership, this is the place. Every interaction I have had with Jahbari has been outstanding. He is professional, respectful, and always honest about what the dealership can do. A true gem. Manhattan Volvo over Brooklyn Volvo always and in all ways.

I recently had my 2022 Volvo XC60 in for service. From start to finish they could not have made the process any easier or better. They arranged to have my car picked up at my garage (I live in Manhattan). Throughout the service process I was regularly made aware of the progress and any repairs that needed to be done and suggestions for additional maintenance. When the service was completed the car was returned, as scheduled to my garage. This entire process was done while I was in California. There is no question, that going forward, I will have my car serviced at Volvo Cars of Manhattan.

I just got my second car with them and the experience was perfect. We worked with Angela Ramsumair and she did everything she could to get us the perfect car for our needs. The assistance we received from both her and Gil Deolivera is what I would consider the gold standard for a car buying experience.

First I never leave a review but I had to after the great experience I had at the dealership. I purchased a used Bronco Raptor from them . Eric falcone who sold me the car helped me through the whole process from taking pictures and arranging pickup. I live on Long Island when i went to pick up the truck I was impressed by the upscale dealership and the cleanliness of the showroom. The truck I picked up I saw was better in person than on the computer.The detail from the detail shop at was the dealership was by far the best I had ever saw. The car was gleaming and super clean these guys deserve credit too. Every thing at this dealership from the salesman to finance was such a great experience. You won’t go wrong with this dealership. They hold there word and Thank you for the smooth Experience

I scheduled a service appointment for Tuesday morning and checked in at 8:00 AM. The service representative informed me that the assessment would take several days (3–5 days)... I decided to leave the car and take my chances, even though no loaners were available and no courtesy Lyft ride was offered. Day 1 (Tuesday): No one looked at the car. Day 2 (Wednesday): No one looked at the car. Day 3 (Thursday): Still no progress. I received a message indicating that the car might be needed until Friday. Late Thursday afternoon, I decided to pick up the car. This was, by far, my worst experience at Volvo Manhattan Service, a clear example of poor communication and disregard for the customer’s time and experience. To make matters worse, they seemed completely oblivious to the situation and even texted me asking for feedback instead of addressing the issue. Even one star is way too much for the Volvo Manhattan Service department.

When I brought my car in, they told me it was still under warranty. A week later, they called me and said the car was actually not under warranty, and that I would need to pay almost $4,000 to get it fixed. I told them I wasn’t willing to spend that much money on the repair, so they said they would charge me a $450 fee instead. Then I asked them to put the car back together so I could come pick it up. But when I got the car back, I noticed that the check engine light and other warning lights were on, even though there were no warning lights at all when I first brought the car in. I went back to talk to them about it, and they told me, “Since you didn’t have the repair done here, that’s just how it is.” It was a really bad experience. I hope others don’t go there to buy a car or get repairs done. I took my car to the repair shop, and they told me that both the high-temperature radiator and the low-temperature radiator were broken. They said the high-temperature radiator seemed to have been deliberately damaged, as if someone had used a screwdriver or similar tool on it. However, the inspection report that Volvo staff sent me shows that only the low-temperature radiator was damaged. So I strongly suspect that because I didn’t have the repairs done at Volvo, they deliberately damaged my high-temperature radiator.

Kim and her detailing team did a superb job returning my brand new Volvo to its original gorgeous condition (after the garage I park in had some sort of leak from the ceiling that damaged the roof—glass and paint). A huge relief—and stellar customer service!

If I could give zero stars, I would. Volvo / Polestar Manhattan’s service department is an absolute disaster. They take your car and then flat-out tell you they won’t even look at it for 72 hours. No loaner available, but instead they “set you up” with a Hertz rental that’s a $35+ Uber ride away, only for Hertz to tell you they were never notified, so you waste even more time calling back and forth. Three days pass, no update. Four days, still no update. I finally call, only to be told they haven’t even looked at the car yet and may not get to it until next week. That’s before any repairs even start or parts are ordered (which could drag this out indefinitely). The most basic courtesy, an update from the service advisors, is nonexistent. Radio silence unless you chase them down. For a brand like Volvo / Polestar, this is completely unacceptable. I’ve been leasing Volvos for 9 years (multiple cars) and Polestars for 4 years, and I’ve never experienced service this awful and careless. They’ve made it clear: customers’ time, money, and loyalty mean nothing here, but make sure to pay your monthly fee. UPDATE: we are now 1 full week in and no update from the service manager there or the service director. Ignore the request to call the number in their response below. It does nothing other than route you to the same phone number for the service department where a manager or service director isn’t ever available to speak This place is abysmal. My next call is to the general manager of the dealership and Volvo corporate.

I had an appointment almost three weeks in advance because my Volvo’s check engine light was on. I usually take my car to the dealership where I bought it, but since I work in Manhattan, I thought it would be convenient to drop it off in the morning and go to work. I checked the error code and found that it was an emissions issue. Every time I’d visited my dealership before, my car had been seen, diagnosed, and fixed within the day, so I didn’t expect anything different. However, I was completely wrong. Although I had a 9 a.m. appointment on Monday, I was told after almost completing the check-in that it might not be seen that day. I felt trapped because I was already running late for work and couldn’t take my car back home. So, I left it. By the end of the workday, I called and was essentially told that this was just how it was at the service center. Your appointment really didn’t mean anything, and it would most likely be seen the next day. But that wasn’t the case either. By Tuesday at 2 p.m. (29 hours after dropping it off) I picked up my car, and it hadn’t even been checked. I did do because I was told it would probably be another day to be seen. I should have been warned about this when making the appointment. This was a huge waste of my time, and it’s clear that this isn’t a customer-focused business. Telling me that this is just how it is here and that New Jersey is different seems like a lack of care and concern. The staff was very nice, but that’s the only reason I gave this service center one star. I learned a valuable lesson from this experience, but I feel everyone should be aware of this before choosing this service center. center.

I had a great experience working with Evan Reynolds. He was responsible, accountable, and incredibly responsive throughout the entire process. Even when unexpected issues came up, he handled everything professionally and made sure I was supported every step of the way. I really appreciate his commitment and highly recommend working with him if you’re looking for a smooth and trustworthy car buying experience..

Have had multiple negative service experiences here, most recently when inquiring about using the Cornerstone United wheel and tire warranty which I purchased with my vehicle from Open Road in Edison, NJ. I was told by Volvo Cars Manhattan that my warranty was "not a Volvo product" and that other Volvo dealers often sold warranties like this that cannot be used here. I was told I would need to pay out of pocket and then try to submit a claim on my own. I immediately called Open Road and was told this was not the case and that any dealer would accept the warranty. I also verified with Cornerstone United that the warranty can be used at any dealer, mechanic, etc. and the dealer should/could work directly with them to collect payment. The last service I had here was for 30,000 mi and the car was later than the committed completion date/time and no one called to even tell me it was going to be late or when it was ready. I rarely write reviews but multiple negative experiences with no communication from management when requested has left me no choice.

I have never experienced such incompetence and unprofessionalism from a dealership. From sales to service, the entire process was a catalogue of failures; poor communication, broken promises, cars not ready or properly prepared, and constant delays. The one saving grace was the eventual salesman I dealt with, who was helpful, but the rest of the experience was nothing short of abysmal. Don’t be fooled by the shiny showroom, there are plenty of other dealerships on this avenue that will treat you with the respect and professionalism Volvo customers deserve. The service centre deserves its own warning: rude staff, missed deadlines, and upselling with questionable recommendations that would embarrass a backstreet mechanic. For a brand positioned as “luxury,” this was anything but.

I bought a used (not a Volvo) car from here recently. I had a great experience with Angela. She didn't have to sell me hard - I had already researched the car I wanted and knew what it was worth - and she let me do my thing, made it easy to transfer plates/registration/insurance, was a pleasant and honest person work with. Very happy with my experience and my car. Thanks!

Turned in my electric vehicle and picked up a new Volvo V60 Cross Country—absolutely loving it so far! The purchase experience at Manhattan Volvo was smooth and efficient. Most of the process was handled over email, which saved a lot of time. Once I came in to sign the paperwork, the team was incredibly friendly and welcoming. This is my sixth Volvo, and once again, I wasn’t disappointed. The staff made the whole transaction pleasant and stress-free. I’d definitely recommend Manhattan Volvo to anyone looking for a seamless and professional car-buying experience

I had a wonderful experience at Volvo Cars Manhattan. They had the best inventory, prices and most knowledgeable sales people. Because of this, I purchased a car from their NYC location even though I live in RI. Angela helped me with navigating the purchase of my new XC40 and she was wonderful, she gave me updates every day and answered all of my questions promptly. I highly recommend reaching out to Angela for help. If you’re thinking of taking a trip into the city to check out their inventory, do it! You’ll be glad you did.

I truly appreciate the smooth and seamless purchase experience I recently had at Volvo Cars Manhattan! Redi, the sales representative was willing to work through the details over the phone, which made the process so easy! After we agreed on the numbers, he ensured that everything would be ready upon delivery of the vehicle. He assured me that all would go smoothly and that is exactly what he delivered. Thanks for a great experience! I’ll be back!

We had a brief conversation with our sales rep, Eric Mitchell who contacted us soon after to tell us about two choices that had come in. We were looking for a used low mileage v60 Cross Country, in black. The two choices were excellent and we moved immediately to purchase. We had an issue with the rims having some scratches, and in a few days that was completely repaired, perfectly. We got what we think was a fair trade-in on our 2015 XC70. All-in-all, very happy with the process and the purchase.

Excellent experience with Nick. They found the right car for my family, gave me a good price for a 10 year old trade-in and didn’t try to sell me anything I didn’t need. First-rate sales service.

Visit from the UK !!! Great service lovely team from front of house, service and parts ! I came in to get some merch because I have a Volvo in the UK but there isn't as much options and extras as the US. Instantly I have a amazing Volvo bottle that I needed to have. All the teams helped to get me to part and for 18$ it's a bargain!! They were kind enough to give me a few extras as i came from the UK.

Shopping for a new car, especially if you’re looking for quality and sophistication at a fair price is a patient and tiring search. When we finally visited Volvo Manhattan on 11th Avenue we felt a completely relaxed feeling come over us. Not only are the Volvo vehicles a joy to behold but the sales and management team is professional, knowledgeable and, most importantly, warm and friendly. Our salesperson, Richard Mac, and business manager, Gil Deoliveira, made our introduction, test drive, and acquisition of a brand new S60, two days to remember. We love our new Volvo - If you’re in the market for a new or CPO car be sure to check out Volvo Manhattan and ask for Richard Mac!

My Volvo experience was actually a 10/10 thanks to Justin. He truly cares about every single customer and doesn’t make you feel like just a number. I wish every car salesman could be like him. He goes out of your way to make sure you get the car that you want. He was very respectful of my time and never played any mind games with me. Volvo Queens is actually closer to me, but the way Justin and Volvo Manhattan conducts business made the whole deal worth it!

This is my second lease with James Beck. I returned my previous car and decided to lease a higher-end model, and James Beck was incredibly kind and helpful throughout the process. Finance manager Gil also offered me a great deal and handled all the paperwork with utmost professionalism and friendliness. Compared to other dealerships, they offered the best prices. I did my research and compared several places, and they provided the most competitive rates. Here is the best.

Unmatched flexibility, transparency and service, from our first phone call to driving our new XC90 out of the showroom! The Manhattan Volvo team, in particular Amir, Richard, and Gil were on our side and made it easy. Thank you!

I had the smoothest car buying experience ever at Volvo Cars Manhattan. My sales associate, Justin Hack, truly exemplified excellent customer service. He reached out to me by email after I searched for a car via True Car. I told him what I was looking for and he found me what I wanted. In addition, I asked if we could transact remotely and he accommodated me. I went to the dealership two weeks after our initial conversation only to pick up my car. He provided us with a very detailed walkthrough of the vehicle’s features and gave us nice Volvo gifts. He also kept us hydrated on a hot summer day. I can’t rave enough about the top notch service we received. It was the best car buying experience I’ve had and I highly recommend Justin as a sales associate.

I can’t recommend *Braden* highly enough, super responsive over text (I’m busy, I need that), knows everything about the vehicles (crazy that some salespeople don’t) and literally sold me on Volvo as a brand, which I’m very grateful to now be a part of. Lastly - is a heavy advocate for certified pre-owned, not trying to sell you the new stuff if, like in the case of the XC90s for the last few years, the ‘22s aren’t sufficiently different to justify the cost. Thank you Braden!

Review for Volvo Manhattan Service Center. Excellent! Excellent! Excellent! Recently brought my XC60 in for its 2yr maintenance and Genovie was my service rep. Volvo Manhattan continues to raise the bar on service and the customer experience. Immediately upon driving down the ramp I received a text with full diagnostic of my tire wear and wheel alignment. It was next level and showed I had some unusual damage to my tire treads. Fortunately, I listened to Scott in Sales two years prior and opted for the tire / wheel insurance and both front tire were replaced under warranty. They also performed a Polestar software update and WHOA!!! The pickup and gear shifts were vastly improved!!! The Polestar Performance upgrade is HIGHLY RECOMMENDED for any owner looking to add a little spice to their nice Volvo. When the full maintenance was done these even sent me a video of work performed. I LOVE DRIVING MY VOLVO and I LOVE MANHATTAN VOLVO. Thanks Genovie!