This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Fordham Toyota Service & Toyota Parts in New York, NY scores well yet uneven. Many note personable advisors, clear explanations with videos, clean lounge, accurate wait estimates, and fast express work; parts help (e.g., keys) was quick. Complaints center on upselling and pricing surprises (diagnostic fees, questionable add-ons), occasional rudeness or check-in delays, and an out-of-stock airbag. Limited insight on inventory breadth, yard organization, or ease of finding parts. Overall: 79/100—often quick, professional service, but confirm quotes and warranty handling.
What clients say about Fordham Toyota Service & Toyota Parts in New York (NY)
I usually wait until I’ve concluded business with someone before rating them, but this has just not been the best experience.
First, if you’re looking at bringing your car here, know that this is NOT in the Bronx, but in Manhattan. I picked them because I thought they were close. I would’ve been better off going to Westchester.
Still? They processed me quickly and told me it would be a few hours. My rep said he’d call me about what work i needed specifically. He didn’t. I got a text on my way home telling me what they thought I’d need, with no other details except some unhelpful photos. I’ve got a mechanic, so the photos were meaningless to me. But I did appreciate doing this electronically so I chose what I wanted done and then waited.
I asked them a few times throughout the day, looking for updates and received nothing back. In fact the only communication I’ve had with them was them calling me yesterday asked me to come in earlier so that there are people could go to lunch, and an errant text that was sent to me this morning for somebody else.
At 6 o’clock, realizing I had to get there before they close I packed them again got no response so I called. I was told that my representative went home for the day and that they contacted the mechanic only to find out that they were still waiting for a part then I’d have to wait till tomorrow at least to pick it up.
Considering it would’ve been nice with my advisor. But he didn’t even bother communicating with me that it might take longer. I went from having a few options to zero options.
The lady I spoke with at the front desk was nice enough but kept thanking me for my “compliance,” telling me they would make me a priority for tomorrow.
I just wanted to be communicated with. My rep should not go home until he’s communicated with me the status of my car. Why would he not do it?
They say “it was busy today.” I got it, and that might push work to another day — but COMMUNICATE that. I might have opted to get my car and return tomorrow. Or just go to a whole different garage since the work was more expensive than anticipated.
I felt the brakes i got from another company wasn’t that great. I decided for an investment like this to just go back to a dealership. But at least that other business they got it done in the same day and they communicated with me. And they did it far cheaper.
I wish I could say the same about this dealership. I do not intend to return.
Excellent service! Everyone took such great care of my Rav4. Alot of work was done and the car runs like a dream. Steven and the technicians make the whole experience easy. Thank you so much!
Omg Janell your service rep always goes above and beyond to make me feel special. I love coming here to get my car serviced. Hands down top quality and professional service. Oh not to mention the courtesy car wash….. excellent
I was out very quickly and they even washed my car I love this place! Would highly recommend you go to Jhouse great person to talk to and is very knowledgeable
Big thank you to Mr.Devin for assisting me on finding a car for me and my family. He was very professional and patient with me. I dont know much about cars but he made it easy for me to understand the car & to choose what's best. The service provided by him was greatly appreciated and I will definitely tell friends and family to go to Mr. Devin when they ready to purchase. He Definitely made my decision and purchase worth it. Thank you !
Overpriced with no mercy, charged 1100 dollars for side mirror Change only. Parts price 396 but labour amount 611( attached picture), i would not recommend. Try different dealer near for cheapest price.
All I can say is THANK YOU! It starts from customer service with Alexandra and Brianna and even the general manager, I don’t remember her name. But it’s such a pleasure talking to them, so when my appointment came through. I was greeted by Alexis very pleasant. It is so nice when you go into a business and you are greeted with a great enthusiasm. Finally, Mr. Jose put in all the work that my vehicle needed and I was able to get my car back clean and serviced. Once again THANK YOU! Fordham Toyota Service DEPARTMENT FOR EXCELLENT CUSTOMER SERVICE I APPRECIATE YOU ALL 100 /10
Jose was very nice with me. He made the whole experience very good. He explained me what services were needed for my car in a way I understood.
Thank you so much Jose I appreciate so much your help
Customer service was amazing. Jonathan explained all aspects of what services were needed. He is friendly and respectful, very professional at all times.
Excellent customer service.
“I have been a customer of Fordham Toyota for almost 2years, and I can confidently say that their service is top-notch. From routine maintenance to complex repairs, they have consistently provided reliable and efficient service.
Jhosue honoret is one of the best worker of toyota…
Thanks to Mohammad for keeping his promise to us. Never thought they will bring the car so early.
Amazing service. So happy with the 2026 RAV4 Woodland. Mohammad is so professional he never left us alone during the process.
I am new to Toyota; my 1st service experience. Location convenient, clean, easily accessible. Staff very friendly, welcoming, approachable. Shout out to Brianna! Want so much to give five stars. I should not have to ask for a car wash. It should be a courtesy. My past dealership(s) have always included a car wash…
Jonathan is the best service advisor in the whole tristate área. He promptly took care of my vehicle service and concern.Jonathan gave insight suggestions on my vehicle needs.. I am recommending my friends and family to him. Great asset to Fordham Toyota Service center.
Not welcoming at all. It took 30 minutes for someone to acknowledge me when I came in for my maintenance appointment. Hardly anyone speaks English. My advisor did the bare minimum. I will be doing business at Westchester Toyota from now on.
Booking the appointment was easy. But on the other hand customer service here is terrible. I never received a call to pick up my car and when i called the girl on the phone said that the car was picked up already I told her I didn’t which she argued back and gave me the date according to her i picked up. I told her i tracked the car and it was there to what she responded “if you know is here come pick it up” whatt!!! I asked for a supervisor and was denied to speak to one.
Was very happy with the service I received was told I will be on the express service line which I really was didn’t spend much time waiting for my car to get done. Excellent service thank you.
Got good experience with the staff and services at my local dealer. Not needing to stress out their extra miles assistance will help you. Toyota is great for all things mechanical reliability and customer service as well. Don’t worry just ask them for any questions or needs. My experience as a very Satisfied customer.
I purchased a 2023 Toyota Venza upstate and it's really too far to do regular maintenance. I needed a good Toyota service service near by. I checked OEM service department near by and Fordham Toyota had very good reviews on Google. I made an appointment with them, very friendly and easy going. No hard sell for additional service. After they checked my car, received a text video and list for what they believed I needed. I checked the boxes for the services I approved and that's it. Easy peasy. No he hard sell. I do plan on returning for future service.
My service advisor Jonathan Ferruzola was excellent. He clearly explained the critical issues, laid out the repair process and options, and kept me informed. The waiting room is very comfortable and clean; the whole facility is very well maintained. I liked that the mechanic provided a video, but unfortunately not of one of the significant repair items suggested. All in all a very good experience. I must say though, I sm not entirely sure about the cost for the service work. I am still adjusting to how expensive everything has become.
Honestly the service was horrible. I was told by a customer that toyota gives free washes with a service. I wasnt offered nor informed of anything. Only that I was told was I had to pay $1,829.14 plus tax for an airbag that is not even in stock and I would have to wait ( an unknown time frame). This was the last straw at this place and I would not go again and I will tell others I know, dont even bother going there.
Had a lovely experience and very much appreciate the professionalism, speed, and ease in getting to the location. Even though we have a Mazda I will be going here regardless. Location is clean, staff is great, and shoutout to Jhosue for being great and always keeping me in the loop - truly made the experience less stressful which invest mic appreciate.
Service itself was great! No issues there. My issues were 1: i was told multiple times when i made my appointment that the service center was next door to Fordham Toyota sales, this was not the case. 2: I also made an appointment to refinance my current vehicle which i said is what i wanted to do multiple times, instead i was told i was not able to refinance my current car and that i should instead upgrade to a new 2025 vehicle which would cost me more monthly. Not sure why this was the suggestion when my issue is my current monthly payments are too much for me to maintain, but they were very adamant in wanting to put me in a new car. If you want repeat customers to your business, pressuring them into purchasing a new vehicle when that's not what they want is not the route to go.
Make sure you know what you want and what is needed for your car or they will take advantage of you. My girlfriend got swindled into getting extra services she didn't need and an absolutely ridiculous quote for future service. I expected better from an official service location. I'd rather go to a mom and pop shop that'll have better prices and hopefully won't try and rip us off. I'm so upset my trusted local mechanic closed up. It's so hard to find a good one.
This place is straight terrible. If you want to come here to get scamed and robbed don't come here. I would give this place NEGATIVE 5 stars if I could. Johnathan Ferruzola was the service advisor. I told them my battery was Draining, left my car overnight and they say the couldn’t find a problem but my battery was bad. I told them I had the battery for one month and it was new and it was Draining. They tried to sell me a battery even though I had a warranty with autozone. They robbed me $250 without telling me why it was Draining. I took my car to a new mechanic to install a new battery. It took him 5 seconds to figure out the problem without me telling him there was a problem. These guys are 10/10 worst service. I beg you guys not to waste your time at this location. I've been to different toyota locations and this one is by far the worst one.
Parts department and service were excellent in ordering, cutting and programming a new key for my 2021 Toyota Tacoma. I did not have an appointment, but I was welcomed as a walk in and service was less than 30 minutes.
Devin was amazing! He was welcoming and professional, the whole process was smooth and stress free. My service (oil change and filters change) was completed quickly. Oh! And there’s coffee in the waiting area for us coffee lovers. Love it there, highly recommend and will definitely go back. Ask for Devin!
Well, first and foremost, the team at this location knows how to create a warm, welcoming vibe that immediately puts you at ease. I originally came in for a recall, a bit unsure about my vehicle’s health, and left with a FREE 25 point inspection plus some very affordable parts for my parents’ Sienna. Talk about going above and beyond!
From start to finish, my service agent, Steven Bautista (shoutout to him!), made sure I was taken care of. He walked me through everything clearly and never made me feel rushed or overlooked.
The entire staff operates like a well oiled machine but with the feel of a family, which is rare and honestly impressive.
Overall, it was a 10/10 experience, and I truly appreciate the level of care, professionalism, and genuine kindness they showed. I’ll definitely be coming back.
Jonathan F. and the team here at Fordham Toyota made my first service experience seamless. Their wait Times were accurate, inspections detailed and accurate. I will definitely be back here for my next service! Thank you all!
12 W 12th St, New York, NYPresbyterian church
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