We recently had the pleasure of working with Daniel Liu at Chase Bank to obtain a cashier's check. Although the process took three hours, Daniel's professionalism and exceptional service made a significant difference. He was not only patient and kind but also demonstrated a genuine concern for our needs. Daniel's ability to explain complex banking procedures in simple, understandable terms was particularly helpful, and his welcoming demeanor made the lengthy process feel much more manageable. Thank you!
Accidentally walked into this branch instead of the other close by one for my notary appointment. Benson was really nice and told me I could come back if they couldn’t do it for whatever reason. The other branch told me they don’t notarize on weekends even though you’re able to book a appt for it through the app. Ended up going back and was then had to ask this old lady instead that was extremely rude and condescending. Lady looked tired, unwilling to even greet customers at the front, and unprofessional. Told me they also conveniently don't notarize on the weekends, even though I was told 10 minutes before that the notary was there in person
This might be the worst Chase in all of NYC and that's saying a lot. The "relationship bankers" goal here might just be to make sure you have no relationship with Chase after... Went in to see if I could open an account for my daughter and greeted at the front by an older lady (maybe she didn't have a nametag on for a reason since I see her mentioned in other reviews) with "you don't have an appointment you can't. I get it, but got no offer to book an appointment for a later date or options, literally just got turned away rudely
Went to open a Checking account with a mail in promo. 90 days have past and bonus wasn't deposited. Contacted the bank and was told the banker who opened my account is on vacation and there's nothing they can do. Tried calling Chase and was told the same thing. DON'T BANK WITH CHASE!
Even though the floor was quite empty. The teller asked us to wait for a banker. And the wait wasn’t that long either. We were quickly called and helped by Mr. Rui Huan Chen. He was very calm and didn’t rush with the process of opening a new account. Also helped us with a few pre existing bank problems. Over all a very good experience!!
Mr. Victor Ng is the most responsible young person I ever met. He is so detail in doing his work and whenever I have any question about my business account. He will explain it to me thoroughly and I really appreciated Victor's work ethnic.
Stopped by to use the ATM for a quick cash withdrawal. There's one ATM outside on Canal Street and another room of ATMs around the corner on Mott Street. The ATM worked fine, but there were some folks lingering in the room of ATMs to get out of the rain that wasn't most desirable.
I am extremely unhappy with Chase bank today. Yesterday I took the time to learn and complete a wire transfer for a very important transaction but Chase without calling me canceled it and locked my account.
Today, I had to to take the time to fix the mess that Chase created. What is the point of being a private client when the people in the back cause such mess without regard to the client? Today I am seriously considering taking most of my money out of Chase.
And for sure I will not bring my retirement account to Chase despite the people in Castro Valley office being so nice and good.
I wish there was -(negative)5 * star (Chase at Corner of Canal and Mott) . 3 staffs standing around they get paid to doing nothing. All staffs are not helpful and with bad attitude. The worst customer service.
Chase pays tons of money advertisement. Better spend that money on your employees, training and learn what means Customer service!!!
This Chase closed their ATM vestibule for Sundays so we ended up waititng 15mins for the single outside one to be available. Thanks for wasting my time, Chase.
This meant for CityBank... Chinatown Branch, discriminating Chinese Customers.... 2022, March 31: The teller told me that they woudl not accept cash anymore because Chinese people does not understand rules of USA? Really? When I asked if this apply to this branch only, she gave me a dirty look and said it is company wide. I think she is lying. What does depositing money into a national bank has to do with Chinese, especially in Chinatown...She is also a Chinese as well.
Something wrong with the Brancha and its manger, who ever the dumb person's name may be.
Citi Bank does not accept cash deposit, not even a dollar? Do they mean that USD is no longer legal tender? Last time I checked, the Bank is vioalting US banking regulations...
I went to this branch to update my information and get a new card. The wait was short, I was welcomed to the upstair office within 10 minutes. Maybe I was lucky and visited on the right time. The agent event contacted the credit card department on my behalf so I didn’t need to deal with it myself. He was polite and efficient. Other bad reviews here are probably about the tellers. I haven’t had a chance to interact with any teller, so can’t comment on that.
Worse chase bank EVER!!!! Could not even do a simple transfer from 1 chase account to another!!! They told me it's a system error after making me wait 15 to 20 minutes, moving me from 1 teller to another. Manager was called but looked just as confused.... I give this chase bank -5 stars!!!!!!!!! Now my account shows the money "pending" after saying nothing was taken out. Now I gotta call chase Corp to see where the money went.
Winnie Won was soooo helpful in helping me get cash since in Chinatown every seller needs cash so they can cheat on taxes. Thank Winnie for helping me get my breakfast!! She really took the time to help me out!
That girl just walk over to the table, cross out my name and call the next person on the waiting list. Am I invisible?
The WORST customer service that you cannot find anywhere else!
Had a very pleasant and good experience at the branch. I was greeted several times and when I got to the teller, Rachel Yeung she did my transaction efficiently even though I didn't have my ATM card. She established good rapport that made me feel like a valuable customer. Her demeanor truly represents the excellent leadership style from Chase, unlike my earlier experience with Bank of America.
Average at best. Not outstanding. Not too friendly staffs. Visited again April 2017, service is improving but the wait is long. It looks Chase are limiting staffs' number on the counter even in China Town.
This location bank suck. Don't open any account or safety box there. The lady that service me is suck!! She has attitude and no smile. The way manager told me to do is very simple, but when I do it, it's totally different from what he said. It's more complicated!!!
I asked the girl at the customer service counter to help me because the ATM sucked up my deposit check but malfunctioned after that. It was an embarrassing nightmare with the machine screeching and lights flashing. The girl just looked at me and said "sorry, but I'm helping another customer". If she was so busy, she could have asked one of her collegues to help me, instead she could have cared less. Wonder who hired her for Customer Service? I just filed a formal complaint on linel
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