The St. Regis New York in
New York (NY)

We had a wonderful experience at The St. Regis New York while spending New Year’s with our family. The staff treated us exceptionally well and were incredibly kind and attentive to our baby’s needs, which made our stay truly stress-free and special. The food was absolutely delicious, and the overall service exceeded our expectations. Highly recommended.

I have genuinely had better experiences in a townplace suites in Iowa.||important note: I emailed the staff and butler email months in advance to notify them I'd be proposing during my stay just before christmas. We researched all of the NY hotels and decided this was the one we wanted to splurge on, primarily for the fun butler service since we don't have any super luxury hotels that staff butlers in our home town.||important note x2: the daily rates for the room i was in were $2200/night at the time||When we arrived to the hotel shortly before 4pm, they told us our room was not ready, but that it would be ready by 4pm and have our bags delivered prior to our return. We returned just before 6pm and our bags were still in the lobby right where all the guests walk into the hotel. ||We go to our room and we check in, and immediately we find a torch lighter/paraphernalia leftover along with clothing tags from the previous guest. Disgusting, especially for a 5 star 2200/night hotel - but we let it slide at first. ||Along with a giant bodily-fluid stain on the couch.||Then we wait. For almost an hour. And no butler shows up. The website online says there is an e-butler service via email or text but during check-in nobody gave us this number. I have to message the front desk via the Marriott app to ask how to contact the butler.||They then inform me that the butler must be contacted through the phones in the room. I attempt to call the butler - and the phone on the desk does not work. So I go to the bedside phone. This time the butler calls back after we page him, and I request a bathrobe and quick introduction so we can talk to him/ask what all he is capable of - and also notify him of the unclean/unsanitary room we checked into.||Before I can even finish asking for the robe, he gets an attitude and says we should already have two, and that he's busy. I tell him I checked, and that there was not.||He arrives moments later with the robe, and before I can even get a word out to ask about the other items outlined above, he RUNS off.||I call back 15 minutes later, after researching the specific things we are able to request from this st regis location, and on their official site they offer an unpacking service. which is great. I call the butler again to request it and he flat out refuses saying he's "too busy" ||I'm sorry but for a $2200 a night hotel where my room literally is labelled as "butler service" in the marriott app when i open it, I better bet getting that butler service||At this point I'm already irritated with the level of service we are receiving at a 5 star hotel, but I decide to brush it off. Then, I go to the bathroom to wash my hands and I grab the bar soap before wetting my hands, only to find out, that the bar soap in the bathroom was already wet and slimy from someone using it prior to our arrival. Absolutely disgusting. ||So then, we decide, hey - lets calm down and have a bath. Only to discover the TV in the bathroom near the bathtub was also broken.||After that, I wrote down a 3 page letter addressed to the manager, and asked the concierge to deliver it to the manager and have them message me through the app to discuss a resolution to all of these issues (specifically because I wanted to stress that I would be proposing during my stay, and I can't do that during a phone call or in person next to my fiancee)||We never hear anything. No reply from any manager. We return past 9pm and I go to the lobby to ask to speak with a manager to see if anything has been resolved, and he was extremely short and condescending with me. I'd start to speak and say something like "Okay, thank you, I just wanted to make sure they fixed the ba-" and before i could get the next word out he'd go "EVERYTHING YOU TOLD US ABOUT IS FIXED"||So, seeing how adamant and short he was with me, I assumed he HAD fixed everything, in prideful spirit of honoring the St Regis legacy. I returned to my room to find:|- the desk phone was still failing|- the giant stain was still on the couch (didn't attempt to use stain remover or anything)|- we requested a SINGLE bag to be unpacked, and they unpacked all four of our suitcases, one of which included dirty clothes. The result: The butler not only touched my fiancee's used panties/bras, but he also put them into the same cabinets/drawers as our clean clothes, creating a hygiene / safety issue.|- OH and the paraphernalia / torch lighter was mixed in with my stuff on the desk because they didn't dispose of it so I had to bring it down to the front desk myself||At this point, I just expect this level of service since everything has been a letdown. But there's one last butler service we dreamed of when we booked this hotel. One thing that we wanted in order for our Christmas St Regis 5 star trip to feel luxurious and magical. A simple bath to be drawn. We call the butler to request it and this is how the call went:||Me: hey I saw on the st regis site and online that we can request a bath to be drawn. can we have that done any time between midnight and 1am?|butler: i can't do it|me: why not? do we need to schedule it a different time?|butler: i cannot do it|me: ok.... why?|butler: i am too busy|me: but that's what we paid for|butler: paid for what|me: the service? thats included in the 2200/night room|butler: what service?|me: the butler service|butler: i can't do it|me: ok, should i talk to a manager/corporate about this? |butler: go ahead (LITERALLY SAYS "GO AHEAD"||I go down to the front lobby and request a manager. I get a manager completely different from before. This one is nicer and more understanding. I even said like "hey im only requesting stuff i saw online thats part of the prestigious st regis name - am i requesting anything unreasonable or anything this hotel isn't supposed to offer" and he told me i was not and that i was being perfectly reasonable.||He then assured me he would have the bath figured out and ready for midnight for us.||We return and of course it was not done. I go back to the same manager and now he starts saying the same thing about being "busy"||I ask him what can be done because everything so far has been a major letdown here and he offered me: $200 credit, champagne, and the bath to be drawn at 8pm the next day.||Amazing. Finally something. Right?||The next day hours before 8pm I confirm the credit and they message me back to tell me I misunderstood and that the champagne IS the $200 credit but that they were going to do a $350 bottle instead. WOW. EVEN BETTER. RIGHT?!?!?!?!?!||At about 7:30 i try to message in the app to say we are on our way back and to confirm everything is setup (champagne and bath) and get no response.||I arrive to the room and there is obviously no champagne. but to our surprise, there is a bath drawn...... with mini bubble soap bottles thrown all across the bathroom floor, seemingly out of spite for us||I call the front desk and literally say "i kind of expect nothing to actually get done that you guys promise anymore, but the champagne you guys promised isn't here"||they tried to tell me they didn't bring it up since i wasn't in the room... even though I confirmed already that I would be back at 8pm. Then when I clarified that, he said that the room service folks thought that I would request it once I got to the room. I replied again saying "we also requested a bath though? did they expect us to get in the bath and then request them to come bring the champagne while naked? no. we wanted to drink it while in the bath"||He says he'll figure it out. 15 minutes go by in silence. We decide to just get in the bath since we assume they forgot about us yet again. ||Then the door slams open. The room service (or butler, im not sure) attempted to enter the room WITHOUT KNOCKING, luckily the door was latched since we were both naked otherwise he wouldve seen both me and my fiancee. Complete invasion of privacy and safety. I immediately throw a robe on and go to the door, only to discover that he is literally RUNNING AWAY from our door. i have to shout him down to stop to ask what he's doing and he only replies with "did you get your champagne" to which i answer no. He then turns around and walks off without saying anything.||I immediately message in the app to create a log of the incident, as well as calling the concierge and asking them to check the app and please have a manager reply ASAP as we felt unsafe, but no manager ever replied.||Another 10 minutes goes by and finally the champagne arrives. The room service/butler brought it in, placed it on the desk, and left. Without saying a word. Didn't open the bottle, didn't pour it, didn't even reply when i said "thank you"||Since everything has been such a letdown at this point we decide to look up what type of champagne it is to discover that it is a $27 bottle that can be found at target, or doordashed for $40. ||I messaged in the app to ask what happened to the $350 bottle they promised as a credit/service recovery for all of the MAJOR issues so far, and they tried to backtrack, and say that the champagne I was receiving is the complimentary champagne "offered to all guests" and that I wouldn't be receiving the $350 bottle anymore. ||At this point im fuming, its the night im supposed to propose and everything is going wrong with the St. Regis - I barrage them with messages, basically begging and pleading for a resolution and they finally reply "what would you like us to do?"||I sensed they were being sarcastic but gave them the benefit of the doubt||I requested either to move rooms to a nicer one or one of same quality that doesn't have issues - have the issues fixed (like the phone in the room not working) plus the stain removed (or couch swapped out with one that didn't look utterly disgusting) OR (not and) to have the destination fee waived||Their reply was an astounding NO to all of my requests. A complete joke, and confirming that they were only being sarcastic when they asked me what I would like them to do to resolve the issues.||At this point I admittedly got angry over the chat with them (in my opinion for valid reason) and then they stated they would no longer talk to me.||I ended up having to call Marriott corporate so that I could get a refund and go check into the Ritz Carlton NoMAD location because we were so disgusted and appalled by how the staff and management were treating us, and let me tell you, the Ritz made this place look like a joke. The DOORMAN at the ritz walked me to my room, told me about all the buildings, where the hotel restaurants, gym, etc are - and wished me a merry Christmas. I literally got better service within 15 minutes of checking into the ritz nomad, from the doorman, than I did from our butler the entire time we were at the St Regis.|||I then contacted the marriott executive/corporate team, as well as the consumer affairs team. The consumer affairs lady seemed appalled when i recounted my story over the phone to her and assured me that the GM would reach out.||Instead, today - Daniel, the Director of Operations reached out. He was apologetic, and offered a substantial amount of bonvoy points - however his initial message minimized the privacy, security, and hygiene violations we experienced while here. Originally instead of points I asked if I could have a simple voucher to return and redo the trip so they can make everything right and show me the "true st regis standard" - but he said that was not an option available to me, which to me shows that the property will not actually work on increasing their service standards.||Additionally, the GM is supposedly out of office until the 21st so I am awaiting a conversation with her as well about these significant issues and violations and will update my review then.

We stayed here prior to a trip to Europe. Was a great location to do some last minute shopping. Nice hotel, historic, great service and tea.||Breakfast was great. ||King Cole bar downstairs is nice. As a hotel guest it seemed rather difficult to get seated. Perhaps the hostess was having an off day but it left a sour taste, she was just rude in her verbal approach. Pricing like many hotel bars is up there, starting to get a little ridiculous. ||Overall, I think it was above average for this caliber of hotels. However, not the upper echelon. Would stay again.

The St. Regis New York is my favorite hotel in New York City. The perfect size, incredibly elegant, and exceptionally well run. The luxury technology is outstanding, especially the unique lighting control system, and the attention to detail is unmatched. The food is always delicious and beautifully presented, and they are very accommodating with children’s menu options. Modern comforts blend seamlessly with timeless architecture and historic charm. Truly classy, unforgettable, and my number one hotel experience ever.

Love ❤️ this property on 5th Avenue. My husband and I stayed to get in the holiday mood and we sure did! Just beautiful Have Tea! Go to the Sabre and the king ? kole bar is very cool! St Regis NYC is the birthplace of the Bloody Mary...

I have stayed at this hotel for years and can tell you the level of service and 5 star rating should be dropped. The location is excellent and has not changed. The bellman was extremely friendly. The front desk staff were mediocre at best overall. The lobby was recently renovated however it lacks the original European charm to a degree now and they do not do holiday decor like they did in years past. They did not acknowledge any Marriott Status, came across as less than interested and unauthentic in their expressions and demeanor. The Butler service seemed to be individuals with limited bedside manner. They don't walk you to your room at this hotel and unlike years past or at other St Regis hotels they did not have anything in the room (fruit, champagne, muffin) which for a 5 star hotel and like with other St Regis hotels is standard. I had to change rooms due to the heater not working and the specific room I was given was on a corner where the vent blew cold air directly on the bed. It was 61 degrees in my room. The manager at first reiterated they were sold out and when I relayed they shouldn't be selling out of commission rooms I was given another room on the same floor. The new room ultimately had working heat however this room was a victim to the windows not ever being upgraded so was extremely noisy. In the past the hotel used higher end soaps and shampoos (as other St Regis hotels still do, was just in Rome for example) however this St Regis has most definitely downgraded the level of products. Also, the mirrored TV was inoperable except on 2 channels. The day of check out I had 3 issues with my folio where I had to call to get them resolved. While however minor for a 5 star hotels such should not occur especially when expectations are set such charges would not be applied (internet, laundry, etc). See below for more details. If after reading this you feel the hotel is 5 star worthy then you should enjoy your stay however I can only give the hotel 3 stars at best which is truly embarrassing for 5 star hotel proclamation.

This was the worst hotel stay of my life. I have significant medical issues, and I require a specific pillow to accommodate these medical issues. On our second day at the hotel, the hotel staff took my personal pillow that I had brought from home from my hotel room. They never asked me about taking it, nor did they inform me that they took it. We got back to the hotel around 10 p.m. that evening and discovered it was missing. The hotel staff was apathetic and didn't even apologize for taking it. They had the tone that they didn't fully believe me. We called and talked to many members of the staff, and everyone had the same response—there was nothing they could do until the morning. I had to spend the whole night without my medically necessary pillow. I barely got any sleep, and my neck and back were in significant pain for the rest of the trip. The next morning, they found the pillow and brought it back to me, but I never received an explanation of what happened nor a real apology. To make it worse, this was the night before my girlfriend’s 30th birthday, which was the purpose of our trip. Because your hotel staff took my medically necessary pillow, I was in significant pain during my girlfriend's birthday celebration, which limited the activities we could do. This was a nightmare of a trip caused by your hotel staff. This was the worst hotel stay of my life. I will never stay at the St. Regis NYC again, and I will probably never stay at another St. Regis anywhere again after this.

We just stayed at the St.Regis this past weekend. At 430pm we checked in to be told our room would be ready in two hours. I was told the majority of the hotel is "platinum elite" so they have a 4pm check out. I found this shocking, that they would give platinum guests until 4pm to check out while I am forced to walk around NYC in freezing cold weather with a child, which is hard to even walk because it's so insanely packed around the holidays, just trying to kill time until we could get into our room. We even tried to sit down and have a drink and snack at La Maisonette and we were never served and told they didn't have enough servers so we got up and left. We came back around 630 and the key was ready and sitting behind the desk, nobody thought to call me and let me know the room was ready, despite the fact that I was obviously upset about it. For this level of a prestigious hotel I was not thrilled with this experience. On one positive note, I will say that Gabriella should be given a promotion for how she effortlessly and empathetically handled many people upset to not have a room to check into. 630pm just is not an acceptable time.

My husband and I had an unforgettable dining experience at La Maisonette in The St. Regis, New York. From the moment we walked in, the holiday décor was absolutely stunning—elegant, festive, and perfectly in tune with the season. What truly made the meal exceptional was our waitress, Jessie, who has been with The St. Regis for over 30 years. Her professionalism, warmth, and attentiveness were remarkable. Jessie was personable and delightful, making us feel like honored guests rather than just diners. Her knowledge and genuine care elevated our entire experience. Every time we return to The St. Regis, we will be requesting one of Jessie’s tables—she is a true gem and embodies the spirit of hospitality that makes The St. Regis legendary.

My stay at this hotel recalibrated what a hotel can offer. The service was top notch as was the staff, and quality of the location and offerings. I arrived early and was able to get into my room right away if I sacrificed the view a little bit (which I was) and then utilized the laundry services, turndown service, onsite breakfast, and greatly enjoyed all of the offerings I was provided. Had one of the best sleeps ever in a hotel and still have the personalized hand-written card they provided me thanking me for staying. I've told so many people about my time there and how great of an experience it was for me to stay. It's possible that this is the overall quality of service when staying at a hotel of this caliber, and I just haven't experienced that before, but this really felt like a notch above the rest.

The St Regis used to be one of the best Hotels in NYC. Now it is dated, it shows it's age and needs to reinvent itself. Get a fine restaurant back, a better breakfast, need a decent internet which was literally miserable and unsuitable for work. Service is still good, but not as it used to be. Sad to see such an icon fade. Hope it renovates itself.

A group of friends and I wanted to attend afternoon tea while in NYC. We stopped into the Saint Regis La Maisonette to inquire about reservations. They showed us to the website to place the reservation. And when they found that there was no availability, they talked to the chef to get us in at opening. Afternoon tea is from 1 o’clock to 3 o’clock and cost $125 a person. The food was the highest quality. They had lots of choices in tea. And the staff was extremely friendly and helpful. All of my friends were very impressed. I would definitely recommend this to anybody that wanted the experience.

The St. Regis New York – Elegance in the Heart of Manhattan Stay Date: October 2024 Room: Astor Signature Room with City View (Floor 21) From the moment I stepped into the grand lobby of The St. Regis New York on 55th Street, the sense of timeless elegance was palpable. The red‑carpet entrance and polished bronze accents set the tone. I arrived mid‑afternoon, choosing the Astor Signature Room — it faced east, so I woke to the gentle morning light shining onto Midtown rooftops. The décor combined dark wood, crisp white linens, and subtle gold detailing. The marble bathroom included a full rainforest shower and separate soaking tub. Service & Details: Check‑in was smooth, though the queue at the front desk was longer than expected (around 10 minutes) — a small note for those arriving in peak evening traffic. The butler service is included with this room tier, and I was genuinely impressed: within 30 minutes of arrival, my bags were unpacked, the wardrobe arranged, and a welcome glass of champagne poured without needing to ask. Over the stay, I requested pressing of two suits and fresh chocolates for evening turn‑down — both delivered promptly. Food & Recommendations: Breakfast at Astor Court was a highlight — their lobster benedict paired with freshly squeezed orange‑grapefruit juice stood out. For dinner, the King Cole Bar (famous for the original Bloody Mary) offered an elegant pre‑theatre drink in a lavish setting. Recommend booking around 6:30 pm for a quieter table. While mostly excellent, the minibar snacks were priced steeply — I found it worthwhile to ask for complimentary bottled water refills, which the butler arranged. Location & Access: Positioned in the very heart of Midtown, you’re a few steps from Central Park, luxury shops along Fifth Avenue, and multiple subway lines. If arriving by car, valet parking is convenient though costly (~$85/night); street parking is nearly impossible after 5 pm. If you self‑drive, consider dropping luggage at the curb and letting valet handle the car for stress‑free arrival. Special Tips: Ask for a high‑floor room facing east for sunrise over Midtown. Use the butler service to manage reservations (dinner, theatre, transfer) — saves time. If staying over a weekend, expect wider corridors and slightly later turn‑down service (around 10:30 pm) — adjust your plan accordingly. A refined, classic New York luxury stay with impeccable staff and superb location. A few minor practical points (parking costs, lobby line) keep it at 4.5 stars rather than full five — but still one of the top stays in the city.

We thoroughly enjoyed our stay here at the St Regis. The location is amazing yet the rooms are so quiet and comfortable. The service was fantastic. It is an old hotel which is very well maintained and feels like a special place. I would highly recommend.

The St. Regis New York was truly amazing — easily the best hotel of my entire trip. The service and the room were exactly what you would expect from the legendary St. Regis name. Especially Ruben, who assisted me throughout my stay — his professionalism and warm, flawless service were genuinely impressive and made my New York trip incredibly enjoyable. It was the kind of service that stays with you long after you leave. Choosing the St. Regis was absolutely the right decision, and I’m still thinking about the experience. I can’t wait to come back.

Enshitification Defined For a place so expensive to book, id expect their quality to be placed in product & services. Not in decor, which seems to be the case. A few things: Its cheaper to book a lyft to the airport than it is to get ride service from the st. Regis. The all American breakfast is $34 for nothing more than 2 eggs, 2-3 slices of clearly Costco bacon and potatoes that come from a frozen bag. What are we paying for? Not to mention they pre-place inclusions with that breakfast on that table, so if you pick a different meal they're forced to pick it up. A decided choice to get more money, I have no doubt. There's requests for tips all over the place. Does this place not already pay their workers a fair wage at the daily rate they charge for a stay? They also force a daily $50+tax fee for access to local museums as part of their marriot bonvoy elite program. Stay any longer than a few days and that's more expensive than just buying the tickets. The only thing positive was the blackout curtains and the aesthetic. Im sure it was once great, but as with every business, once it's bought out by a corporation it suffers from enshitification

I guess I'm biased, but it's because of excellent experiences while staying here. I am not sure why the Waldorf gets so much love. It's nice and service is fine...But for some reason at the St. Regis, I feel like it's more personal. I think it's the people....Either way, it's the only place I stay in NYC.

Jose` was absolutely AMAZING! He was courteous, efficient, paid close attention to detail and was timely with every single request, all while showing compassion and sincere care for my needs. I made a note on my reservation that I ONLY want to stay on the 15th floor, going forward. He was just that incredible!

Extremely Disappointing Stay – Poor Staff and Unacceptable Noise I honestly expected so much more from the St. Regis. My stay was ruined by constant hammering and construction noise throughout the entire morning — it was impossible to rest or relax. What’s worse is that the staff were completely inefficient and did nothing about it, even after I complained. After a sleepless night, I was offered a one-hour late checkout, but when I was just a bit late leaving (because I hadn’t been able to sleep at all), a staff member came in with an attitude, basically giving me a dirty look and rushing me out. Totally unprofessional and disrespectful. For a hotel that claims to offer luxury service, this was a huge disappointment. Definitely not worth the price, and I won’t be coming back.

This is a gorgeous hotel in an unbeatable location. The hotel itself and the rooms are stunning and everyone who works there is really lovely. Everyone went out of their way to make us feel welcome and accommodate us as we were travelling with our toddler which was slightly stressful. There was warm milk brought to the room for our child every evening which was hugely appreciated. In particular, the fitness centre staff and breakfast staff in the dining room always went out of their way to ensure we had a wonderful experience and we always appreciated their warmth and kindness. It was a fantastic experience all around.

2.5 out of 5 stars overall. If I was to rate the best parts of my trip the St. Regis would be near the bottom of everything that occurred and by far the number 1 disappointment. The hotel is fine. The rooms are beautiful, the location is amazing and the decor and history was really exciting before our trip. I am a titanium elite member who spent my 40th birthday at this location this month and in short, I have been treated and felt more special at a courtyard on a random Tuesday. All of the perks of the past are gone. Breakfast is strictly continental breakfast now which is a few pastries coffee, juice, fruit and a yogurt that was around $38 on their menu. They no longer supply met tickets. I asked to use the house car 4 separate times and the one time it was in at 12:15, I was told car service didn't begin running until 1pm. The $50 salon credit can be used for a single (I swear I am not exaggerating here) product that can be purchased for around $12 on Amazon. The "fresh pastries" for gold and higher members did not appear a single time. The butler service for coffee and the laundry was nice. The turn down service was pleasant. The $50 credit we used for a single breakfast item each morning but a side of 3 soggy greasy pieces of bacon was $18 so I still payed a few bucks for each morning and the bill comes with the free continental breakfast on it which applied pressure to tip on the full amount which would be around $40 each morning for food I honestly didn't want. Overall, I can not understand how they charge the rates that they do for such amenities. I have been saving my points for something special and in all honesty I wish I would have just used them at a standard Marriott for a longer trip as this was not worthwhile in my opinion. If you have more money than God and have no common sense, I hope you really enjoy your stay. One thing I will mention, the doorman on the first day was a joy. He was so nice to us even though he obviously has a tough NY guy underneath, he was fantastic, nice and funny. I think he really made me excited for the experience we were about to have.... but that was the highest point regarding the hotel aspects for that trip. 10/10 that guy! 3/10 Hotel experience overall. Edit: reduced to 1 star as I was assured a manager would reach out on 2 separate occasions and yet it's been nearly 3 months with zero word.

After ten years of staying at the St Regis, I will be finding a new hotel after my recent visit. The front desk staff that checked me in was unaccommodating and unapologetic for her attitude. After flight delays, I arrived at 11:30 pm only to be told that the room and amenities confirmed on the phone were incorrect.Arrived to a very tired room, no prep, ice, turn down. Wall paper was peeling off the wall. Room service waiter was the best, and only redeeming experience during my five night stay. Beds are no longer dressed. As a matter of fact, the beds are not made up with sheets or blanket, but rather a flimsy duvet only. As a Marriott member with 100,000 points, I will certainly find some better hotel on my next trip to nyc. Checkout was equally frustrating as my bill was screwed up and no one below the manager could help. Did I mention there is no longer a Concierge. Hard to imagine, this is 5 stars. I will be at the Four Seasons or the Peninsula next visit.

Absolutely blown away by the St. Regis Hotel. This was our first time staying here, and the experience could not have been better. The room was incredible. It was gorgeous. From the moment we arrived, Angela at the front desk made us feel at home, and Nestor ensured everything about our stay was perfect. Every member of the staff we encountered was friendly, warm, and genuinely welcoming. Without hesitation, I can say this was one of the nicest hotel experiences I’ve ever had.

Thanks Ruben for his great service for complimentary upgrade, luggage and check out. Very warm and friendly. The room was ready pretty late after 5PM. In many St Regis/Ritz/LCH properties they will proactively offer points credit. Considering the upgrade I didn’t raise the request anyways. When the room was ready, we checked in with another male. Hope in the future he can introduce the destination fee benefits ($50 food and $75 laundry) and floor location of facilities like gym and pools. The breakfast at lobby restaurant was served very slowly. They have over 5 staffs serving less than 25 people which should be totally fine. The yogurt (retail brand, not inhouse made) and pastry (not heated) should need no more than 5 minutes to prepare. We ordered cappuccino at beginning and after we finished breakfast it still didn’t arrive. We followed up with Vladmir twice and he said only three words “on the way”, and another staff who said he would come momentarily but no show eventually. At the end the Food Beverage manager proactively approached us saying the cappuccino was mistakenly dropped to another table. Lastly my folio was overcharged for telephone fee while we didn’t use room telephone during the whole stay. Upon reaching out customer service, they replied it was an erroneous charge and removed it from the bill. The room is spacious and clean.

This is most certainly my favorite address in Midtown New York City. This iconic hotel offers a look back in history. There have been many updates to the hotel which we find the new breakfast dining area near the King Cole Bar to be bright and cheery and very modern with some of the old style details. We do enjoy the convenience of location. The staff in the breakfast area is very nice. The concierge staff is top notch. The management team and front office are super responsive!

I want to say this place was top notch. From the moment we pulled up, the bell Man came out and helped the passenger out of the car cause traffic was coming. They immediately got our luggage and brought it inside for us. The front desk attendance were fabulous. They, they were so kind and so helpful. We left our luggage and went walking around New York City. They called us later and told us our room was ready, and since we were Marriott members, we were even upgraded to the most beautiful fabulous deluxe room. The shower had the most pressure I had ever had in a shower. Neither of us could get out of the shower. It was amazing. We also took a bath, and the tub was very comfortable. They brought us slippers as they didn’t like us walking around in our bare feet. We took advantage of the butler service and got tea and coffee sent to the room which I’ve never experienced in any hotel before without paying for room service or making it ourselves with in room, coffee, kettles. The bed was very comfortable and the down comforters were very soft. It reminded us of being in Europe. Check out is at 11, but they gave us an extra hour because we are gold members. The location is phenomenal for shopping and to see a Broadway show. I heard they have complementary shuttle service to take you anywhere within 10 blocks, but we did not use this feature or ask about it . One Saturday night stay was 100,000 points.

Everyone was so accommodating and made my wife and I feel so special as we celebrated our 15th Wedding Anniversary. The door men, concierge, front desk staff, butler and maid service were top notch. The butler on Friday night was so welcoming and left us chocolate covered strawberries to commemorate our Anniversary. The waiter at breakfast - Mohammed was so nice and the entire staff just exudes class. The rooms were fantastic. Clean and spacious. A truly memorable experience.