Stretch House, Inc Fabric Shop in
New York (NY)

After putting away the fabrics I was gonna take more than twice (by the store worker). The excuse: (“This is the same color as the one you took out, but the roll is opened”) Just realized it’s NOT & went home with 10 yards of the wrong fabric…

Great selection and prices. Staff was helpful and friendly. Thx.

There website suggest you order a sample prior to ordering your fabric. So I order the sample and received it fairly quickly. After receiving the sample it matched some existing fabric I had exactly. I then ordered 4 yards thinking the fabric that I ordered would match the sample. Once I received my fabric it did not match the sample. I emailed them and they said it was an old sample and they would update there samples. I had already cut the fabric before I realized it was not the same fabric. They would not work with me in any kind of way. Do not buy from here.

Great selection

This review is about placing an order and receiving their samples. I went to their website to put an order for their samples, and reading the reviews I was worried that the online request would go nowhere. So I called the store about a week later, and the man said he is preparing to mail it out. I think they are much better at responding to sample request than some of the reviews from a year or years ago. Mind you, EVERY SINGLE sample book is HAND MADE UPON ORDER. I know this because i have been to their store several years ago and while I was looking at cloth, I have seen the store clerk sit and cut (after looking for and getting each big bolt of cloth) and staple each piece of sample one by one to create a sample book to be mailed out. It is a lot of work as there are 20 pages of like 16 samples per page = 320 pieces to be cut and stapled in the right place. That is a full time job in itself. When it's so easy for anyone to go oops I clicked on "request for samples". And they mail out for free. When we know there are places that charge for samples and mailing. For this reason, please do not lightly place an order for samples for curiosity and fun. It is perhaps also why there is a wait of several days before they can mail out your samples. So please wait and call if you are worried. But don't leave bad reviews if they are slow to send out.

My favorite fabric store. Great customer service in-store and even when I order online.

Excellent establishment. I visited the store over the summer when I was in town and found them to have the best selection of stretch material. Employees were kind and helpful. Last week I was looking to order more of the fabric I purchased there and I was able to get samples sent to me to insure I purchased the correct material. Thank you Stretch House!

Totally uncompromising and a little mean. Won't sell by the half yard even in cases where you'd be buying 10 half yard segments.

Really great food and we enjoy a lot…

Great place for fabric. I’m coming back for sure!

Such a great spandex fabric store. They had a wide variety of patterns and styles. It's not as crowded as the ones in the garment district. The employees were very helpful and patient. I was like a kid in a games store. Next door is the heroes/ firefighters .

Everything went very well. Great fabric, exactly what I was searching at the hole internet :) very fast delivered to Germany. Thank you so much.

I have ordered from this place a few times. All my orders have been correct and came extremely fast. I put a order through on Friday and today I received a call from an employer who notified me he did not have the fabric in stock. He had great customer service skills and was very patient with me since I made a few mistakes in my order. This is definitely one of my favorite places to order from.

This is the best quality jumbo spandex I’ve purchased. Great stretch and hugs the body nicely. I used it to make bridal party gowns and the girls looked amazing.

They have a huge variety of spandex fabrics.

Love this place found my sequins material, which I was looking for.

My favorite material store for all our dance costumes!!!! Been coming here for years!!

Excellent collection of spandex fabric. Reasonably good price on everything. Excellent customer service, person who helped me find bathing suits fabrics was very patient and helpful. Would highly recommended.

Been purchasing from Stretchhouse for many years always had a great experience. Great quality fabric at good prices

I placed a time-sensitive purchase on 5/18/2018, and designated FedEx Ground as my shipping option, estimating a arrival of between 5/23 and 5/25. The product did not arrive. I inquired on 5/28 @ 5:58pm and did not receive a response until 5/29 @ 4:38pm, which was simply, "Hi, your card was decline. Thanks." I called immediately and spoke with a man who repeated that the card was declined. When I asked him why I had received confirmation the order was received, but no further communication regarding the declined card, he asked me why I had not called sooner. He then berated me with questions about why I would place an order with a card that didn't have enough money (Huh? Ever heard of mistyping a CC#?). He continued speaking aggressively, placing blame and fault on me. When I asked him what he would do to resolve the issue he continued his aggressive chatter. I tried to reason with him that I believed it was the company's responsibility to reach out to their customers when there were billing issues, as is the industry standard. He disagreed. I further indicated that the order I placed was time sensitive, that I needed the order yesterday, and he needed to get it out ASAP; however, he argued it was not reasonable for him to upgrade the shipping class to expedite the product's arrival. I wholeheartedly disagreed. He continued to argue with me until I requested (repeatedly) to cancel the order.

Better quality fabrics , nicer quality stretch satins and colors too.