Premier Ford of Bay Ridge Service in
Brooklyn (NY)

Thank you for all your help. I’m very happy with my new bronco quick service. Thank you again.

The staff at this location are excellent I brought my 2021 bronco wild track that wasn’t available for pick up into 2022 because of lack of availability of engine parts as well as hard top in for 30,000 mile service also informed service manager that a warning message about a defect with parking aid with an exclamation point ever since it was brought in to have a factory recall with corrosion on shock connectors I was told that the wires had corroded and would have eventually started a fire under the hood disturbing to say the least because it’s kept in my garage When i was informed that the cost was on me for over $1,600.00 i was taken back yes warranty was expired but how is wire corrosion something that is avoided? I called FORD head quarters or corporate and was given a case # and case manager named Yolanda who basically told me it’s my problem nothing can be done and i have to deal with it and pay I waited almost 3 years for this vehicle always buy Ford allegedly American from my wind star in the late 90’s to my explorer expedition even an excursion from 2000 I will most likely be selling this Bronco that there are 3 active recalls as of now that there is no repairs available for any of them yet and it has already ben brought in for two so disappointed in FORD and so much for customer loyalty I will try 1 more time to call Ford customer service but i expect more of the same BS sad how far from making a loyal customer want to leave the NOT SO FORD FAMILY AFTER 3 decades especially over $1,600.00

To the actual dealership people, thank you for all your help. You guys were great when purchasing my new bronco. BUT your service department is probably the worst thing I’ve ever had to deal with. Dawn. It was 9am when I called you and I wish I could say you were just having a bad morning but you weren’t because every single time I call the service department, I have the most amazing luck of having you on the phone and giving me the most disgusting attitude, BRIGHT AND EARLY in the morning. You are the reason some people (like me) won’t even considering buy another car at bay ridge ford because of how much I would want to avoid your service department. You’re absolutely not an asset to this company. And I know you’re chuckling while reading this because you don’t care, just like the way you always chuckle with an attitude on the phone with any small inconvenience. I truly hope things change around there.

I would never give in my car to bayrich service. Service, there seems to be so busy that they can't even look at your car for a week. And then I gave it into a different dealer. They looked in at the same day.

Friendly, knowledgeable, and attentive staff. They provided clear guidance on the questions I had and took the time to explain everything thoroughly. The work was completed on time and within budget, and the overall process was easy and efficient. They were accessible and available for follow-up questions, which I really appreciated. Overall, a very good service experience with a great team. I would definitely recommend Premier Ford of Bay Ridge.

Finished the car in two days. Friendly and efficient front desk and they were kind enough to text us as well explaining different options.

Gary in the service department is extremely accommodating and helpful with my vehicle being serviced. In addition to several Recalls. Would definitely recommend premier Ford as well as the service department

I was there for over 5 hours, which was to be expected somewhat but when they could not finish the job because they didn’t have a tool to do the testing of the work that was done, that pissed me off. I was further pissed off when one on the technicians got in my car and skidded out of the garage and drove it like he was in the Indianapolis 500!!! When I come back for Ford to finish the job I don’t want that technician in or near my car-ever. The guy that did my paperwork was helpful but the rest of the staff were very cold.

Good morning! I had a good experience; they found my problem with my vehicle, and fix it. The staff is professional and productive. Thanks for asking; Respectfully Submitted, M.Beatty

I came in to get my 20,000 mile check up The service was top tier. The employees were very welcoming and funny. I had a blast getting my car serviced for the first time there. I will definitely make that site my home base for all my car needs and services. 🫵🏾 guys rock.

Very unprofessional they sound like they don’t wanna do their job. They kept my car for more than a week after they told me it’s gonna take 2 to 3 days every time I call them either they don’t pick up or when they pick up they give me an attitude. I wanted speak with a manager because one of the employer was rude to me. He told me that he’s not free he’s busy and told me to call him later then when I asked for the manager he kept asking me why and why then he was like oh he’s not here. I’ll take your message, and he never called back. Very bad experience ALSO when i got my car back there were 3 NEW Scratches and a missing screw. Do yourself a favor and go to a different location

Solid service. Came in today in the morning for a problem with my car and got it fixed right away. Dan the mechanic gave me a call right away and also noticed a problem right away which is helpful since i was not aware of this problem. Overall good service. Great price not so much but a fair price for the service provided and how fast they communicated.

Brought my F-350 in for service—had two safety recalls, CarPlay wouldn’t connect during phone calls, and I needed an oil change. I asked Gary to get it done as quickly as possible since I use the truck for work. He was upfront that timing would depend on diagnostics because of the two recalls, and promised to call by the end of the day with an update. Gary called that evening and said everything was finished—diagnosed, recalls handled, CarPlay issue fixed, and oil changed—all in one day. Huge relief and great communication throughout. Scheduling was easy and they had availability that fit my timeline. Highly recommend this service department: fast turnaround, professional, and they do what they say they’ll do. ⭐⭐⭐⭐⭐

They certainly did what needed to be done, but lacked a sense of urgency and were lethargic about communicating. Had to call and email many times for updates. The largest frustration was that even though you set an appointment time, it took weeks to complete work because they were “behind schedule”. At the end of the day, they solved my issue and luckily I wasn’t in a rush. But beware if you are.

Bay Ridge Ford Service is a complete joke. The old woman at the front desk is rude condescending and completely unprofessional. Has no manners. Manager is just as bad, strutting around like he is better than everyone else. They treat customers with zero respect and make the whole place feel hostile. What even is this place? Adult day care? Take your business somewhere that actually values people.

Beware the Premier Ford of Bay Ridge service department will try to take advantage of you. A few months ago I had a flat tire and brought it in for repair, the team said I needed to purchase two new tires. I did it, but after speaking with an outside mechanic learned that the tire could have been patched and repaired. More recently I brought my car in for inspection. The service tech called me and said that my car passed inspection, but that they suggested a very costly repair because the mechanic "felt the car had an issue". I said that I'd think about the repair. The tech then called me back two minutes later to say they "misspoke" and that they wouldn't allow my car to pass inspection unless I made the repair. I thanked them, picked up my car and took it to my local mechanic for inspection. It passed inspection. They also confirmed that the car is in perfect working order and requires no repairs. It is often said that you should never bring your car to the dealership for service, I wish I had listened to that advice.

I had heard mixed reviews about your service, and unfortunately, my visit confirmed many of my concerns. Upon arriving at approximately 10:30 AM on a Saturday, I encountered a car blocking the driveway. After driving around and circling back, I realized it was intentional, as the person in the car was the security guard. While he was polite and moved his car to let me into the lot, this initial inconvenience was not the best start. Upon entering the service garage, I made my way to the service area, only to find it completely unattended. I called the business, but after several rings, no one answered the phone. I approached someone sitting in an office to ask if assistance was available for an oil change, and the response I received was less than professional. The office worker's remark—"someone will be there, what are you in a rush for?"—only added to my frustration. At that point, I decided it was best to leave and spend my money elsewhere, as I was already feeling uncomfortable with the lack of attention and professionalism.

it really sucks. It took way much longer than what I was told when I sent my car in. Made me keep calling everyday and endless waiting. Can’t trust them anymore more won’t come back anymore! MONDAY: I sent my car in for service and recall on Monday, I asked the receptionist guy will it be done same day cause I have a travel plan to PA Tuesday. I was told that those works will be done and my car will be able to pick up by Tuesday morning. That time works for me, So I decided to dropped it off there. TUESDAY: I did not get call back at Tuesday noon, so I called dealer to ask how is my car now, I got answer “ will be ready this afternoon “. Then I kept waiting until closing time still did not get call back. WEDNESDAY: I made another call on Wednesday morning, a guy helped my check more detail for my service and recall, then Told me they’re waiting for a part to be shipped here for the recall. The part should be arrived Thursday. WHAT ? WHAT? WHAT? Why they did not told me that they are short on parts when I send my car in, maybe at least tell customers the situation cost more time for recall, give customers choice instead of endless waiting and keep calling. THURSDAY: Still did not get any call back from them on Thursday, so I called back afternoon, then a representative told me that they are still waiting for the part, might be done by next day. FRIDAY: Finally they called my back told me that my car is ready for pick up. Finally! It is done, when I picked up my car, no one apologized for taking much longer no one say sorry for the delay. FINALLY I got my car back, it took more than four days!!! It is totally not what I was told when I send my car in!!! The service I paid includes tire rotation, I checked when I got home, the tire did not rotated!!! That mess up my PA travel plan with my kids. And I’m a NYC uber driver, I lost lots of working time lost working income also. They don’t care at all. Service department provided this kind of suck service? really funny. Now I know why this service department has a google review lower than 2 stars. Can’t trust them anymore, won’t come back anymore.

This service center went above and beyond to help me out when I brought my Ford edge in for service. Rick, Who I believe is the supervisor of the service part of the center was phenomenal and has been with Ford well over 35 years.. He made sure, after a bad experience with the Ford Service Center in Flatbush, to get me a loaner car because he knew I really needed one. Charles, who is a representative who actually took care of the paperwork for me could not have been more professional. He went out of his way to be understanding. Asked me exactly what was wrong with the car. He was an absolute gem. Also, there was a new employee by the name of Willie who could not have been nicer to me as well. I highly recommend this service center if you have issues with your Ford vehicle..

They do fast work at competitive prices -- I recommend highly. Great customer service -- they made a minor communication error and discounted my bill substantially when I pointed it out. I really appreciate them standing behind their work.

Tech was very good. Installed the vent kit in less than an hour, closer to 35minutes. I feel I was overcharged for the service. I had a $36 credit that was applied to the bill and still paid $164 after the credit was applied. This is why so many people don't go to the dealership for service.....PRICE is too high. Otherwise I was happy with the tech and cleanliness of the shop. My only issue is I feel overcharged.

Loved how I was in and out in 2 1/2 hours! Came in for a late Friday afternoon for a last minute oil change and found out I had a recall on SYNC. Gary was extremely kind and helpful. I appreciate the service I received. Thank you Gary!

One of the worst service experiences I've ever had. I went to Premier Ford of Bay Ridge for a recall on my 2015 Ford Fiesta. After they took my car in, about two hours later I got a text from Gary saying the technician diagnosed the vehicle and it needed a transmission overhaul costing $3,800. I was shocked because there were no warning lights, and the car had been running fine. I told Gary this, and also explained that the car isn’t even worth that much. His response? “I don’t sell cars so don’t talk to me about the worth.” Extremely rude and unhelpful. I told him to just perform the recall, and he said they wouldn’t do the recall unless I approved all the repairs. This is unacceptable—recall work should be done regardless. When I said I couldn’t afford the $3,800, he told me to just come get my car. When I went to pick it up, I was presented with a $402 diagnostic bill—for work I never asked for and results I didn’t trust. To make it worse, after picking up the car, it started making strange noises it never had before. I’ve called and texted Gary multiple times, and he hasn’t responded. This dealership was disrespectful, unprofessional, and feels shady. I went in for a safety recall and came out with a bigger issue than I started with and a bill I shouldn’t have had to pay. Avoid this place if you can

I'm surprised this location has poor reviews, I took my 2025 Ford Explorer St to get it diagnose due to having so many lights on the dashboard. They were able to find out the issue was from rodent damage which I was extremely annoyed with because it's a brand new car. But I dealt with Charles one of the service advisors & he help me get the damaged repaired as soon as possible. Charles was not only professional and knowledgeable but very understanding on my situation and helped me get through it on however he can. I'm sure people are skeptical on coming here due to the reviews, but for starters this location is cheaper then the one located on kings hwy & are more commutative. If you have any issue with your Ford Vehicle I highly recommend Charles to take a look at it.

One of the worst experiences I’ve ever had at a dealership, and I've had BMW, Chevrolet, Nissan, Chrysler, and every one of those dealership service departments I've had an excellent experience. But at this Ford service location at 152 58th street,Brooklyn NY,there’s a guy I wouldn’t bother to call a gentleman by the name of Young was the worst customer service person I’ve ever dealt with. He was rude, unprofessional, and it honestly seemed like he was trying to deter me and the customer ahead of me from servicing our vehicle. I had 4 issues to get fixed, and he kept insisting on me leaving my vehicle. I explained to him I can't because I need it for work, but I don’t mind waiting a few hours to get at least one issue fixed. After waiting 2 hours and 28 minutes, he told me my transmission fluid was low and needed to be refilled. I told him I have a warranty and they are paying for it because I have a 100-day warranty that covers everything. He then said no, they don’t pay for it, and I’m not gonna waste my time calling them. So I called my warranty, put the phone on speaker, and they told him to call the office and put in a claim, and they will pay for it. After waiting another hour and 20 minutes, he told me the vehicle was done but I can't leave with it because even though my warranty is paying for it, they told him it would take up to 24 hours and he needs payment first before he can release my vehicle back to me, which I found really weird. At that point, I was super angry and about to lose my cool, but I called back my warranty and had them escalate the payment so I could get my vehicle back. After all that headache, I had to sign the receipt, and his smart remark to me was that my warranty hates me. I said to him, "What did you just say?" and he repeated it. I asked him why they would hate me if they’re paying for my issues. I shook my head, left the office, and entered my car. When I started it, the same noise persisted. But to be frank, he did tell me after they flushed out the oil and added new oil that they’re still hearing the noise. My response to him was, "Didn’t you tell me it was low on transmission oil and that was the issue?" At that point, I didn’t care about the noise; I just wanted my vehicle back and to leave. All in all, if you have a Ford and want it serviced, avoid that location, or if you must, don’t deal with that guy named Young. Even though his race is irrelevant to the situation, to describe him, he’s a heavy-set Asian guy. He seriously needs to be in the back away from the customers because he’s going to ruin Ford's image, and this, I guarantee!

Anthony did a great job helping me out with a couple of issues I had with my Explorer. At first i was cautious after reading the horror story reviews but I’m glad i had a smooth experience. I even met with the mechanic who showed me under the car the catalytic converter issues I was having. Got my car repaired in 2 days much less than I thought. I’ll be confident coming back here for any service or repairs my Explorer needs.

My recent service experience at Premier Ford of Bay Ridge fell far short of expectations. While I understand unforeseen circumstances can arise, the level of disorganization and misinformation was concerning. Appointment Confusion: I arrived slightly late for my scheduled 9:45 appointment but was informed appointments were not strictly followed. This lack of clarity caused initial confusion and wasted time. Technician and Part Availability: To my disappointment, the technician qualified to work on electric vehicles was unavailable that day. The dispatcher thankfully intervened to order necessary parts, though the service advisor did not seem enthusiastic about it. Excessive Wait Time and Miscommunication: I was initially told the wait would be roughly one to one and a half hours, but it ended up stretching to a frustrating four hours. This significant discrepancy highlighted a lack of respect for customers' time. Furthermore, the service advisor provided inaccurate information regarding both a vehicle recall and a specific error message. Their explanation for the "Door Fault" issue was demonstrably incorrect, causing unnecessary confusion and doubt. Overall Impression: The combined experience led me to question whether Premier Ford prioritizes essential maintenance and customer service over generating revenue. The misinformation and disregard for my time were particularly disconcerting. Conclusion: While I am open to businesses having occasional challenges, the pervasive disorganization, inaccurate information, and disregard for my time make me hesitant to recommend Premier Ford of Bay Ridge. I urge the dealership to address these issues to ensure a more positive experience for future customers.