This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest reviews, Frontline Automotive in Brooklyn, NY scores 97/100: sentiment is overwhelmingly positive, highlighting honest, professional service, clear communication, insurance know-how, fair/transparent pricing (often meeting or beating estimates), and fast turnarounds with quality bodywork that often looks brand new. Customers praise pickup/drop-off help and reliability. One outlier alleges excessive tow/storage billing, but it’s not a trend. Limited info on inventory, yard organization, or parts-finding; feedback skews to collision repair and customer care.
What clients say about Frontline Automotive in Brooklyn (NY)
If you’re looking for an honest, high-skill auto shop in Brooklyn — this is it. Frontline Auto deserves a “10 out of 5 stars” for the quality of their work and, more importantly, for the way they treat people.
Let me say this clearly: they do not — I repeat — they DO NOT and WILL NOT cheat you. In an industry where too many places upsell, exaggerate problems, or take advantage of customers who don’t know every detail about cars, Frontline Auto is the exact opposite. The owner’s approach is warm, caring, and genuinely customer-first. You can tell he takes pride in doing the right thing, and that attitude carries through the entire shop.
They know what they’re doing, and they’re not just trying to “get you out the door.” They take the time to explain what’s going on, give you real options, and help you in every way possible — whether that’s prioritizing what needs to be done now vs. later, walking you through costs, or making sure the repair is done correctly the first time.
And the quality? Immaculate. Their body work and precision are on another level — clean, detailed, and professional. This isn’t “just any shop.” This is the kind of place that treats your car like it matters, and it shows in the finished result.
I’m not new to driving or dealing with repairs. I’ve been driving in the tri-state area for nearly three decades — easily 20,000+ miles per year every year. Over that time, I’ve been to all kinds of mechanics, body shops, dealers, repair chains, and parts shops across NYC, New Jersey, and beyond. With that perspective, I can confidently say: Frontline Auto will take care of you.
If you have car trouble anywhere in Greater NYC or even in New Jersey and you’re willing to come to Brooklyn (or would like to get it towed) for quality and peace of mind, bring your car here. And if you care about your friends and family, recommend them here too — these guys will take care of you 100%.
Frontline Auto earns trust the hard way: by being consistent, skilled, and honest. That’s rare — and that’s why they have my loyalty.
Great service! Jeremy took great care to make sure the repairs ran smoothly and kept me updated throughout. He even dropped the car off with me to save me time. Top notch. Thank you.
I highly recommend Frontline, my car literally looked brand new. The job was definitely done by skilled professionals. But I highly recommend them because thier communications, insurance and parts knowledge, timeliness and follow through by Jeremy is 5 star. Jeremy gave me peace of mind and customer service par excellence. FYI I have used them twice now, same exact experience both time - 100%
Frontline Automotive did an amazing job! They fixed my car and it looks brand new. I trusted them from start to finish, the whole process was smooth and professional. The team was honest and reliable. Frontline will definitely be my #1 car shop from now on, and I’ll be recommending them to everyone!
I had an amazing experience with this body shop! They did an excellent job on my car — it looks brand new again. The staff were so respectful, professional, and made sure to keep me updated throughout the process. It’s hard to find a place that truly cares about their customers and the quality of their work, but this shop definitely does. I highly recommend them to anyone who needs bodywork or repairs done right!
Jeremy assisted me after a car accident. He made arrangements to pick up the vehicle, handled all the paperwork and logistics with the insurance company, minimizing my stress. There was clear line of communication and explanations. I am satisfied with the excellent services provided. Thank You.,
Alex is a true professional and an expert in the car business. His vast knowledge of all things cars proves over and over time and time again. Would recommend ?
Amazing. I was told my car was not worth fixing - that repairs would cost more than it was worth. I went to several bodyshops in the area and almost gave up before I came to Frontline. Ali worked with me and gave me an extremely reasonable estimate. He took the time to find second hand parts that reduced costs and came in under the original estimate. Like, excuse me - when does that happen? They really care about their customers, and my car is as good as new. So honest and hardworking - I will definitely be bringing my car back to them in the future.
3/18/24: One year later and my car is doing great. Thanks Frontline!
I’m beyond impressed with how Frontline automotive took care of my car! From start to finish, the team was incredibly professional and efficient. They handled the repairs with such precision, making sure every detail was perfect. When I got my car back, it looked as good as new—flawless paint job, smooth handling, and all the dents and scratches were gone. The staff was super helpful in explaining the work that was done and the timeline, and I couldn’t be happier with the results. I feel like I’m driving a brand-new car again!
Ali guided me through the insurance process, making everything so much easier. My car was taken care of perfectly. Highly recommend for both service and professionalism!
Frontline Automotive.......LEGENDS! my tire exploded at 1am, they took possession of the car in the middle of the night, the only people I could find to do so, fixed it up and looked after the car for two days. SUPER PROFESSIONAL from start to finish, charged me an EXTREMELY fair rate.....I have found my NY car place.....really nice team. 10/10 A++++
I always receive exceptional customer service. Everything was communicated clearly about the repair process and there was transparency in pricing. Quotes were provided upfront and detailed. I definitely recommend Frontline Automotive.
He did an excellent job on my car didn't charge me for transportation or storage. Also provide me with an interior and exterior detailing. And gave me a free car diagnostic.
I had a dent in my front driver side fender from an accident. I took my 2021 Nissan Versa to Ali and he made my car look brand new. He cleaned and polished my vehicle...Awesome job Ali!
Best experience! Alex went above and beyond to provide amazing customer service. The quality of the work is top notch and my car was ready within a few days.
They were super helpful and did an incredible job! They were able to repair even more than the scratch I had on the door and even helped coordinate with the insurance and I didn’t have to do much at all. My car looks brand new!
Awesome staff, Alex and his crew are great, reliable and fast workers. They will make sure your vehicle is running back to normal as if nothing happened to it. Amazing work, I’m very blessed to have had them work on my vehicle. Was recommended by a friend and they did not disappoint. 5 stars for their time, effort and service.
I got my front bumper upgraded to a newer style BMW and fixed my cracked windshield + all my dents. Fresh paint job too and I was just stunned. There seriously the best at what they do !!!!!!
My son's friend recommended this shop. They had their car done here some months ago.
The best part was their price and confirmed schedule. I had asked a few friends for estimates as it's been a while I had to get body work done on a car. Ali promised it in 4 days but was able to do it in 3 days time. Recommended and managed services really good. Like the old days.....
Best experience with a body shop. They finished the high quality work exactly on the day and time of the week. My car needed 3 applications of the paint, has pearl white color.
Ali was very transparent and understood my ask clearly.
I was not worried about any thing going missing from the car, this is NYC, you know what I mean.
Found a good professional, on time body shop after a long time. Highly recommended.
Ali and the team at Frontline went above and beyond for me. My car was hit while parked and the event happened to coincide with some other really rough life events.
Ali was extremely kind and caring, he made sure to keep me up to date on all the insurance stuff and repairs. He was also great about answering all the random questions I had along the way.
I highly recommend taking your vehicle to Frontline Automotive, you can't go wrong with them.
Frontline Automotive is great! I took my Hyundai Sonata to have the tail light and side mirror fixed after my car got side swiped. Ali was very kind, accommodating, and helpful, and gave me a very fair price. The other staff members i interacted with were also friendly and knowledgeable. I would recommend this shop!
Because my car had been banged up twice thanks to people who can't parallel park or frequently confuse the gas for the brake pedal, I stopped by Frontline for an estimate. Ali quoted me a very fair price to repair and repaint my rear bumper. His team was very busy but still managed to squeeze me in within a couple of days.
The result? It is BEAUTIFUL work! It looks like a brand new bumper and the color matches perfectly. In short, excellent service and an excellent experience.
Best body shop hands down , my car looks like it was never involved in a accident they handled my insurance claim from start to finish no hassle at all.
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