This rating is based on customer reviews, inventory size, pricing, and service quality
In Brooklyn, NY, AUTOCRAFT AUTO REPAIR AND TOWING INC. shows a generally positive yet polarized picture. Many praise fast, courteous towing and collision repairs with solid craftsmanship and communication; a few note longer repair times but say results were worth it. The tire shop draws most complaints—pricing disputes, missing parts, poor fixes, and a few serious safety and service concerns—though some report quick help and fair used-tire deals. Staff professionalism is often noted, but rudeness appears in outliers. Limited info on inventory variety, yard organization, or parts-finding. Overall: 77/100. Strong bodywork/towing; mixed tire-shop experiences; watch pricing and wait times.
What clients say about AUTOCRAFT AUTO REPAIR AND TOWING INC. in Brooklyn (NY)
I had an accident and decided to take my car to them for all the repairs. It was an excellent experience, and they delivered it quickly, making sure I was satisfied with the service. Highly recommend
Excellent service by all the staff and the owner. I brought my car for body work due to an insurance claim. And they did an amazing job in short period of time!!! I highly recommend this shop.
Highly Recommend! ” It was great to work with Jose and Cate, they really went above and beyond to secure our desired of finding a great deal & quality on a used car for my family. The customer service was exceptional, their kept us well informed along the way about timing and next steps. It was a pleasure working with them.
State Farm dispatched Autocraft. They came within the hour. Diego worked quickly and got my car on the truck and to the mechanic. Diego is very kind and well mannered and called when he dropped off my car. I HIGHLY RECOMMEND!
I appreciate the trust and quickness that they did. And customer service was excellent. I will be back to this company won the best new companies I found the excellent
$110 to mount and balance 4 tires (at 130am). Gave them a set of 4 Chrome Rubber Valve Stems TR414 38mm, and they didn't install them nor did they give them back. ....they won't ever get my business again.
I was referred by my friend after a car accident. They took long to fix my car but it was worth the wait. I love how my car looks as right now. Great work. I am going to post my car before accident and after been fixed.
Absolutely unbelievable job but the whole team here. This is my second time bring my car here and they do the most remarkable job ever. I’d recommend this body shop to any and everyone. Specifically Julio, he was very clear and transparent with all work being done and very easy to communicate with. He responds extremely fast and is just a class act. Very honest. Wish i could give 10 stars. Will go back here for any work.
Very bad services and the people there were very rude and trying to rob me and the owner looks like a little creep kept staring at me very disgusting do not go here
Got a used tire on Saturday around 7-7:30PM And on my way to Connecticut The wheel comes off and cause damages to the car got receipts for the tow and repair that I had to pay out-of-pocket and the owner is being very rude and unprofessional and not taking responsibility of their employees defect I would never recommend this tire shop to anyone because if something happens they do not own up the owner is very rude
Took my car for repairs at this place after an accident. Looking at the good reviews it had but it was the worst mistake ever. They damaged my car more than the actual damage to claim more insurance money and fixed it with cheap and some broken parts to save money. My original tail lights were LED, they broke them to claim more money and just bought me the cheap bulb tail lights, didn’t buy/install the rear view camera and compound/paint job has bubbles and wasn’t done correctly. SAVE YOURSELF SOME MONEY AND GO SOMEWHERE ELSE.
Stay away from this tire shop. I came here round about August 2019 because my right rear tire pressure was constantly low. The man removed my tire and told me it was leaking from the rim. I paid him 40 to fix the issue and left. In December I began to have the same issue from the same tire. I returned only to have him tell me it was the same problem. He then informed me this will be an ongoing issue as dirt is what causeing the the tire to leak air. All my other tires are fine except the one I let him work on. Their work is poor quality. Please stay away. You don’t want the headache
Came in to have two tires mounted charge $20 for each tire to the mount each tire then want another additional $20 to get the tires balanced Highway robbery do not go here
Stay away from this place. I went in with a flat tire from a nail (I inspected it before hand). The tire was low but not completely flat. After dismounting the tire and taking it out of sight for "inspection" they came back with my tire sliced on one side. It was imposible for it to have come like that since I drove in on that tire. They were trying to sell me a used tire. I refused and told them to mount the spare to go some place else. They charged me $10 for the, so called, inspection. They're crooks. Do yourself a favor and look for another place.
guys don't ever go there because they will try to ripped you off. Because i try to fix my flat trie and they charge me 10$ for removing each nail from one single tire...... and this guy he tell me that i have to pay him 20$ just to remove both nail from one trie.
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