If I could give zero stars, I would! This Subaru service center is hands-down the worst I’ve ever experienced. From the moment I walked in, it was clear that customer satisfaction was the last thing on their minds. The staff seemed completely uninterested in addressing my concerns. When I asked about an issue that wasn’t resolved after my last visit, they brushed me off and refused to take any responsibility for their shoddy work. They told me our repair service has a warranty for 12
Months and my car issue just happened on the same day i picked up the car. I paid hundreds of dollars to fix my car’s starting issue, after their diagnosis and the job they done, my car still had the same exact issue. I called them and explained that my car still not starting properly and it worse than before they said bring it back to us. I brought my car back next day cuz i knew the repair has a warranty. They called me after a couple of hours and they said there is another issue with your car the starter has to be replaced and you need to pay $900 to fix it. What! Why you didn’t say that from the first diagnostic you done. i would just pay for the diagnostic and take my car. But their diagnostic is like they don’t look at anything. They just check the car engine and drive your car for a couple blocks if it runs then there is no issue that’s all what they do. Otherwise my car starter issue was very obvious even their staff realized the issue when my car was at the service entrance. They said this “that doesn’t sounds good and i said yes that’s why came here to fix this issue. HOW THE HELL THEY DID NOT FIND THE STARTER ISSUE WHEN THEY DIAGNOSED IT!!
Zero diagnostic
Zero repair
Zero at customer satisfaction.
After spending hundreds of dollars, I had to go to another shop just to fix the issue that Subaru center did not find. Save yourself the hassle and find a service center that actually cares about its customers and takes pride in its work. Avoid this place at all costs!
Just like the sales department, parts and service departments at Bay Ridge Subaru are excellent. Most of the staff is very nice and if they don't know something, they are not afraid to ask their co-workers or Call Subaru Direct.
I can't say enough good things about them. Maybe because I'm so jaded by most other dealerships that are horrible by comparison.
The only complaint I can make is parking can be difficult. Parking tends to be easier earlier in the day. Additionally if you buy a car from them, then you're supposed to get a 10% discount on parts. You might want to call to ask if that is still accurate.
Most dealerships are described as "pushy". That is one word that cannot be used to describe this place. You really are welcomed here, and I am always happy to accompany my family. They level with you as to the feel, drawbacks, and benefits. They are trained well, and if there is a question they aren't 100% sure of, they ask - and will tell you the truth. Happy to work with them, and would do it all over again.
Very happy with my car purchase. Cornelius was very knowledgeable about the car. He was very pleasant, patient, and answered all of my questions. I would highly recommend him to anyone who wants to purchase a Subaru car. Thank you so much. ??
I really can't say anything bad about this place. I have visited service now several times and anyone I have dealt with is extremely helpful. Also the waiting area has snacks and GREAT coffee.
Great service!! We had Cory who was awesome! Didn't pull any tricks just crunched the numbers and gave us a small discount that we were satisfied with and came back 2 days later to sign the paper work and take the brand new car from the lot. Free service and inspection if we go to that location for the life of the lease. Quick, painless and easy. Definitely recommend getting a Subaru from here. We saw alot of good reviews here and thought we'd give them a try. We glad we did.
I dropped my car off for service and was out the door in 10 minutes. Keep in mind the young man I went to see was busy in the parts department. I made it out in enough time to study for my finals at the library. NO OTHER DEALER WILL EVER GET MY MONEY! Every chance I get, you will recieved five starts BAYRIDGE SUBARU??♀️????
I only been to the parts department two times so far and the staffs at this section are very knowledgeable about the parts you are looking for with fair. They are very friendly and courteous.
Mean while the sales department of the dealer is a whole different story.
I brought my car into Bay Ridge Subaru to have my car checked on due to Transmission Fluid leak. But this happened after I brought my car in to have warranty work done to the Clutch. The worst is the Service Department. Service manager, Andrea, took in my car and I asked for a loaner, and they said "we don't have any loaners today" so I asked about rentals, and they said "we're not sure if Subaru will reimburse you" and that was it, didn't even bother calling Subaru of America to find out. I had to call Subaru of America to find out the information that they were suppose to find out for us. Absolute horrible service. I feel like the service department don't care about the customers.
I would only come back just for Sales Department. Only reason I'll come back to Service Department is for nothing major.
The only reason I gave 4 stars instead of 5 is because I had to call after 3 days to find out if my parts were there. They were and it would be nice if they would of called or sent an email saying to come by and pick it up. But overall very convenient service.
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