Audi Brooklyn Service in
Brooklyn (NY)

Overall, Audi Brooklyn is far superior to the Manhattan service center, with less congestion and nicer staff. Four stars because the service staff is nice and they do what they can. My biggest issue with this particular location is that, as with all dealers, they are quite overpriced compared to any number of service shops in Brooklyn, especially given a lack of attention to detail.

The first time I went to them, I went for a convertible repair (can only go to the dealer for that), as well as doing just a general check of my car.

Convertible was repaired well, and oil change and new tires completed successfully (albeit these two possibly a bit more than a non-dealer shop would have charged). However, when I picked up my car, a side panel was missing - the cover on the inside of the driver side door that houses various electrical switches. Thankfully they found it somewhere in the shop, but that was a very silly lapse. My car was also completely muddy on the inside of the driver's side - when did dealerships stop ensuring cars were presented in a better condition than when they came in? This isn't the only Audi location I take issue with this, this was just the most egregious. They did clean it quickly when asked, but honestly, I shouldn't have had to ask in the first place.

The second time I took my car it was to get a front plate bracket installed. I'd purchased my car in CA where no front plate is required, and I've been holding off on drilling into the existing bumper in favor of getting an OEM part installed.

Well, I drove all the way there, waited about 45 minutes before they told me they actually couldn't order the part because my car is so old (it's a 2009). I had called the week prior to request this service - that would have been a GREAT time to inform me ordering the part on their end was impossible, and I could have saved 2 hours on a weekday morning avoiding an unnecessary trip to the shop.

Pritney and the Audi service team in Brooklyn always go above and beyond to make sure my requests are met beyond my satisfaction. This visit was not any different, my most sincere appreciation for their efforts and outstanding ongoing service.

Both Trevor and the manager were extremely helpful and installed my crossbars free of charge. Great experience.

I had an excellent experience at Audi Brooklyn, and I want to specifically recognize Amrit for providing truly outstanding service. From start to finish, Amrit was professional, attentive, and incredibly knowledgeable. He took the time to clearly explain everything, addressed my concerns thoroughly, and made sure the process was smooth and stress-free.

What really stood out was Amrit’s level of communication and follow-through — I felt valued as a customer and confident that my vehicle was in great hands. This level of service is exactly what you expect from a premium brand like Audi.

Thank you, Amrit, for going above and beyond. Because of you, Audi Brooklyn has earned my continued business and recommendation!

Audi Brooklyn gave me a smooth experience from start to finish. I dropped the car off with a few concerns, and the service team listened, explained each fix, and got everything back in top shape quickly. The turnaround was fast, the Daniel was great. The staff was friendly, and the quality of work was spot‑on. I’d definitely recommend them to anyone who wants reliable, hassle‑free service for their Audi.

As a brand new Audi owner I learned that owning this car these days can be a struggle and requires a whole support system built around it. I'm thankful to Ceasar Buritica who goes out of his way to help me maintain a positive relationship with Audi.

I don't even know where to start about the great service I got from Ceaser at Auidi.
I was in a tight spot and the service I got here was hands down the best service I have ever received at any dealership!!!
Thank you Ceaser for making our holiday safe.
I highly recommend you guys!!!

I was satisfied with the service I received on 11/21/25 from the staff upon entering and leaving. I appreciate the professionalism.

12/23/25 I visited Audi service department regarding a concern I had with my Q3.
Upon arriving the staff attended to me with enthusiasm and I always feel confident i will receive excellent service. Jeanette Colon is an amazing representative of the service department; She always shows compassion and professionalism.
To the Mechanic/s. thank you for your excellent advice regarding what should or should not be done on my vehicle.
Marlene M

I went to the service department and waited for three consecutive days. On the third day alone, I waited five hours. In the end, the vehicle inspection was completed, but the check engine light was still on. My car is a 2024 model, and their explanation was that the required parts need to be ordered and that it is the season time . I hope the issue can be fully resolved next time.

From the moment I contacted Audi Service to make an appointment I was treated with care and professionalism. I received an appointment sooner than expected. I was greeted warmly from the time of arrival. Ceasar was my service advisor. If I could give him 10 stars, I would!! He stayed in frequently communication and provided outstanding service from beginning to end. He also was very informed and even provided helpful advice. I am extremely pleased with the work performed and the entire staff.

If I can give 10 stars I so would. I had contacted Danny and I got an appointment so quick. As soon as I pull up in the garage, I was greeted quickly and kindly by the staff. The staff explained everything to me perfectly. They worked quickly on the issue I had and I was satisfied with everything overall. Great experience. Thank you to Danny and the staff!

Hey Audi world I swear to you this is the best Audi dealership in the world. Hands down they are such a relief. I have been coming to them since a very long time. I had multiple Audi cars and they always treated me like family. From the service team to the service advisor to the service technicians and managers. Shout out to Ceasar, pritney, gene ,Daniel from parts Jason from the Techician team one of my best technicians overall, they all are the best , and the round of applause to the service manger Amrit he took care of me without even me scheduling an appointment and within an hour my problem was fixed I love you guys. Xoxo don’t waste your time with any other dealership come to Audi Brooklyn and get back on the road ?

Had an excellent experience working with Dan as my service advisor. He answered every message I sent, kept me updated the entire time, and never left me guessing about what was happening with my car. You can tell he cares and takes his job seriously. Thanks for making the process as smooth as possible Dan!

Den greeted me right away as soon as I arrived and took care of everything with true professionalism. He listened carefully to all my concerns and explained every step of the process clearly and patiently. I’ve been to several Audi service centers before, but Den truly stood out — by far the best experience I’ve had.

I recently had an extremely disappointing experience at this service center. They informed me that my vehicle required $2,500 worth of repairs, which I paid for, but none of the work was actually completed. When I picked up my vehicle, it was in worse condition than when I dropped it off, with the same warning lights illuminated and other issues arising. My insurance company had to send an agent to my driveway just to start the vehicle.

The following day, I had to arrange for my vehicle to be towed to an independent service center, as I wanted a second opinion on the condition of my car. The mechanic there expressed disbelief at the work Audi Brooklyn service claimed to have performed. It’s astonishing that I paid $250 for a multi-point inspection, yet they failed to identify a significant issue that was immediately recognized by the independent service, which specializes in Audi vehicles.

I left my car at Audi Brooklyn for six days, and upon its return, I discovered that it had somehow accumulated water near the battery. My experience over the past three years with Audi has been incredibly draining, marked by dishonesty and negligence that could have endangered my family and me. Please refer to the attached pictures for further evidence of these issues. They also tried to write up services that wasn’t needed it was stated firmly I didn’t need spark plugs in the inspection however it was written up in my estimate. Also the only way they would approve a loaner is by doing all services Beware of this place!!!!!!

Update!!!!

**Finally got the right job done by manhattan audi which was a defect and it was covered by Audi USA !!!!!

I came in for a simple routine oil change on my Audi and was told it was also time for the recommended 20K-mile service, which I approved. While waiting, I was then informed that my rear wiper blade needed replacement and that there was supposedly a nail in one of my tires.

I agreed to the wiper blade but declined the tire service to check it out myself — and sure enough, there was no nail in the tire at all. That immediately raised a red flag. It’s disappointing to feel like unnecessary services were being pushed just to add extra charges.

The oil change itself was fine, but the trust factor took a hit. Be cautious and double-check any “recommended” repairs before agreeing to them.

Great experience! Cesar Buritica was friendly, efficient, and got everything done quickly. Really appreciated the excellent service. The entire process was smooth from start to finish. Highly recommend!

This location is very reliable and makes upkeeping for your car a breeze. As soon as you come in for an oil change, you get an initial assessment of the maintenance needs. Then the customer rep provides you with a link so you can see the status of the car's appointment and any recommended services. My rep was Ceasar and I can't highlight enough how wonderful he was. He was very communicative throughout the process and kept me informed about all services. He made valuable recommendations that I know will help my car run better. I would definitely come back for that quality of care.

I have 2012 A7 took them to program used rack and pinion but they recommend to change it.I decided to not do it because of $6222.
Service advisor was very nice person.When I texted to her it took 5-10 min to respond.When I got there to pick up the vehicle she was very kind and nice.
I forgot her name but she might be seen this.
Thank you very much for everything ?

Just experienced the best customer service I’ve had in a long time. Starting out with a Thursday afternoon phone call and constant email communication through the weekend. I came in first thing this morning and everything we spoke about was honored.

Amrit himself was a joy to deal with as was Dan at the service desk. Superb service from both.

I’ve dealt with Audi Brooklyn in the past but was completely blown away by the level of service this time around. What a refresh. I’ll be coming back without hesitation and with full confidence in the Audi Brooklyn team!

I had an outstanding experience with the service department at Brooklyn Audi. From the moment I arrived, everything was handled with exceptional care and professionalism. Service Manager Amrit and Service Advisor Amanda truly went above and beyond. They were both incredibly knowledgeable, courteous, and thorough—keeping me informed every step of the way and ensuring that all of my concerns were addressed.

Amrit runs a top-tier operation with efficiency and a clear commitment to customer satisfaction. Amanda was equally impressive—friendly, attentive, and genuinely invested in making sure everything was done right. Their combined effort made what can often be a stressful process feel seamless and reassuring.

This level of service is rare, and I’m genuinely grateful for their help. I highly recommend this Audi service team to anyone looking for expert care and outstanding customer service.

M. Bentivedo
2018 Audi A6

I’m truly delighted to write this review!
From the moment I brought my car in until I picked it up, I was blown away by the level of service I received. The staff took their time explaining everything in detail and made sure I felt confident that my car was in good hands.

Even the process of getting a loaner was smooth and easy, thank you for my cute car! This location truly goes above and beyond. They are clearly customer-focused, which I sincerely appreciate since I’m also in the business of serving customers.

They even followed up with me multiple times, which meant a lot. Overall, this was hands down one of the best experiences I’ve ever had, not just with my car, but in general. You can really tell that everyone here loves what they do, and it absolutely shows! :)

I recently went in for a routine oil change and was really impressed with the service. Cesar was professional, friendly, and efficient. He got my car in and out in under 30 minutes, and they even gave my car a quick wash. The waiting area was clean and comfortable, which made the short wait even better. I’ll definitely be returning for future maintenance & so should you!

I recently had my Audi serviced here to replace the alternator, and I couldn’t be happier with the experience. The staff was professional, explained everything clearly, and kept me updated throughout the process. The work was done quickly and with great attention to detail. Highly recommend this service center.

First time here. Service was fast, reasonable and properly conducted. From entering the facility to final, the experience was amazing. I highly recommend this to other Audi owners for their services. Car was cleaned and the bill was clear. The service manager Amrit Hiralall was amazing with explaining what I needed for my Q7. Thank you!

Not usual to ever describe an experience with auto service amazing...but Audi Brooklyn service was amazing!

Quick, easy, straightforward, and most importantly never felt like they were trying go get over on me and squeeze me for an extra buck. Everyone there super nice from inbound to outbound and Ceasar handled my experience from beginning to end with friendliness and care.

New location also much better and less hectic than when they were on site at the dealer.

Smooth experience all around....which rarely can be said with servicing one's car!

Was changing a tire. Check in process easy.
Jeanette was my service consultant. Professional and clear. Unfortunately my tire was not covered by warranty but was replaced and 1, 5 hour i was ready to go. One recommendation is to advise on the amount of fees for the tire replacement. That would help in the future. I’ll come back for my scheduled Maintenence.

Update. I ran into a hall and had to replace a new tire :(. Very easy call with Jeannette and tire replaced. Effective and quick. Payed only Instalation free.