Urban Classics Auto Repair in
Brooklyn (NY)

Came by a couple times, they said they were busy and it’s best to make an appointment. Made an appointment for the day they said they have available. Days comes I dropped off my car, the guy says you cool with getting it back at the end of the week. I said why would I wait a week when you guys haven’t even looked to at the car to see what’s wrong. Mind you it’s Monday morning, day of scheduled appointment, the guy says someone will look at it by Wednesday. What the hell is the point of giving me a person an appointment on a Monday if you not going to look at the car till Wednesday. Also have a lot of employees that aren’t mechanics, just people behind a desk. Save yourself time and money. Go somewhere else.

As a loyal customer I can’t say enough great things about Urban Classic Auto Repair! The team is extremely knowledgeable, professional, and trustworthy. They took the time to explain the repairs needed and provided honest recommendations without any unnecessary upselling. The service was efficient, and my car runs better than ever. It’s hard to find a repair shop you can truly rely on, but this place is definitely one of them. Highly recommend for anyone looking for quality work and great customer service!

Max and David are incredibly honest and good people. I own a 2018 Volkswagon that was having issues with a brake booster. They took it and quoted me fairly for the replacement and a few necessary tune ups. When they returned the car to me it was still making a weird noise that was concerning to David. He said to bring it back when I can and he would diagnosis it again for free. When he called me back he was looking out for my safety and for the booster to never fail again. He redid my brake booster installation free of charge and labor.I was truly shocked and grateful for such kind and honest service from the entire staff. turn around time is quick too! Definitely go here if you have a European car. They're the best of the best.

Just got a Car Inspection, the staff was nice and speedy. The owner is friendly. Highly recommend!

They told me to come back in 5 days while it was a big whole in my tire!<br>How can you release a customer without checking his tire if it has a whole???<br>On middle of the way home my tire got totaled!!!<br>They are stupid people!<br>Don't go there they are not responsible people!!!

I came here after a bad experience with another shop that couldn’t fix the issue with my Jeep. Dave is extremely knowledgeable, kind, and honest, and he solved the problem quickly. Prices are fair, and the entire team is great. I’ve definitely found my trusted auto repair shop.

I brought my 2017 Audi A6 to Urban Classics Auto Repair after getting a pretty shocking diagnosis from the Audi dealership. The dealership told me my engine mounts were blown and quoted me just over $4,000 to fix them. A friend recommended Urban Classics, so I decided to get a second opinion.<br><br>Not only did Urban Classics quote me about half of what Audi wanted, they also discovered that my cooling fan was broken — something the dealership never mentioned. They fixed both issues, and even with the additional repair, my total cost was still less than Audi’s quote for the engine mounts alone.<br><br>I also want to mention Max, the senior mechanic who helped me throughout the process. He was straightforward, patient, and really took the time to explain what was wrong and how they were fixing it. His professionalism made the entire experience much easier.<br><br>I just picked up my A6, and I genuinely forgot how good this car is supposed to feel. The vibration is completely gone, the acceleration is smooth again, and the whole drive feels brand new. It honestly hasn’t driven this well in years.<br><br>Fair pricing, honest diagnostics, and high-quality work — I’m incredibly glad I went with them. For any future services, I’m 100% coming back. Highly recommend.

A complete waste of time. They lied to me. I needed work done by a specific time. I clearly communicated that to them, they promised to have the work done in time, and they had days to complete it. Instead, they waited until the last possible minute to even run my cars codes ensuring they missed the deadline. No apology from them, but they still wanted 300 dollars to diagnose my car. Ridiculous and unprofessional. Avoid this place. It is a house of lies.

Brought my car in for an inspection and they ended up letting me know I had a rodent issue in my engine bay, which I would have never, ever known. They were really patient and helpful, explained different options, showed me where I can continue treatment on my own, etc. They were all super friendly, even when I accidentally read the invoice wrong and thought I was charged for something I was not (SORRY, AGAIN). Overall I had a good experience, so I'm happy to know I have somewhere to go in the neighborhood if I have an issue again (hopefully unrelated to rodents).

Urban Classics have been really great to me. I have a 2018 jeep and since I got this vehicle in 2021 the maintenance has been great. I trust what the team have told me and I see them maybe twice a year.

David is quite simply the best. I've known him for decades and I can't say enough good. David's figured out some seriously messy and weird problems with two cars I've had, and both vehicles were pretty old and unusual. A few weeks ago he worked a bit of magic on a 26 year old Miata, and not the first time. Plus he's a lot of fun to talk to, about cars of course but also everything. Big thanks to David. And to anyone else reading this I say, you can trust him and his team to be straight shooters and stand by what they do.

I am very likely to recommend Urban Classic Auto Repair to anyone who are looking for an Auto Repair Shop! I Loved The Staff, Very Professional! When interacting about my concerns with them made me feel like I came to the right place! They take the time to evaluate your concerns and then discuss it with you before proceeding with your approval! They did a great job on my car!! Thank you You Urban Classic !!

Urban Classics provides a high level of professionalism and work into what they do and they certainly charge for it. I really appreciated the level of communication, the clear explanations provided to me and the transparency when discussing what needed to be repaired with my vehicle.<br><br>While I got some repair work done by them, I wasn’t willing to do everything because of their very high prices. I needed my rear brakes replaced and was able to find a different repair shop that was able to perform the same work for half the price of what Urban Classics was quoting. I totally understand they have a big team of professionals to pay and their work is certainly of high quality. My recommendation is to do research into other mechanics first if you know what the problem is before coming here as nice as they may be.

I highly recommend Urban Classics -- they are responsible and ethical and do great work, even for an "unknown" customer like me who isn't a local. When my alternator died on the Kosciuszko bridge on a Sunday night AAA towed my car to Urban Classics, the closest available garage. They called me first thing Monday with questions, ran diagnostics and quoted me a repair for a reasonable rate (I checked with my regular garage to be sure!). When there turned out to be a problem with one of the parts some months after the repair, they addressed the issue under the warranty with a great attitude and no pushback. If I lived closer they'd definitely be my go-to spot.

Scam, had the car for more than two days before calling to try to charge $400 just to diagnose a simple issue, let alone how much they would’ve tried to extort for a repair. Took to another shop and they fixed it for less than the “diagnosis” cost.

Urban Classics Auto is a totally professional shop from the moment you walk in, until you retrieve your car. They make you feel like one of the family and explain everything, making it easy to decide which services to have them perform. I cannot recommend it enough!

Highly professional and friendly interactions with everyone I spoke to, and very communicative/honest about the service. I am really glad to have found this place. It will make taking my car for repairs feel slightly less painful in the future.

Brought my car in for an inspection and was told there was an issue with the suspension and that I had 3 months left on the car. This seemed fishy since it's relatively new, so I took it to my trusted mechanic in my hometown. He examined the suspension, and said there is no issue. Not sure what happened here, and I don't like pointing fingers, but it feels like they were trying to pull one over on me. Two stars because otherwise, it was a good experience.

This was the best mechanic experience I’ve had in my life. David was really thorough and friendly, I could tell he actually cared about me. He printed out a diagram of my exhaust and showed me exactly what was going on, what my options were, and explained everything in a way i could understand. Highly recommend this place

I've been a loyal customer of Urban Classics for the past 3 years and couldn't be happier with my experience. Their mechanics are incredibly knowledgeable and always go the extra mile to explain the issue clearly. The customer service is top-notch; they've helped me through expensive repairs with patience and understanding. I wholeheartedly recommend Urban Classics for anyone in need of car care.

Urban Classics has a new customer for life! I brought my car in to get checked out because I was hearing a chirping sound from inside the vehicle, assuming it was probably the serpentine belt needing replaced. I got a call the next day letting me know that the mechanics did a thorough check of my car and everything was in immaculate shape! Great news to hear being that I bought this car used about a month ago and no charge since there was no necessary repairs needing to be done on my car. I genuinely appreciated the honesty and swift communication from the Urban Classics team, and feel a huge weight lifted off my shoulders knowing that there is a place I can trust to bring my car in Brooklyn and not be exploited into unnecessary repairs. Thank you again and I will recommend y’all to everyone I know :)

The mechanics at Urban Classics Auto Repair are extremely professional and straightforward. The owner, Dave, is amazing. He works at the shop and personally called me twice to keep me involved in the process. He and his mechanics took time to listen to me and not talk to me like I’m an idiot. Most impressionable for me is the fact that the workers (mechanics, customer service staff) are not overworked. They close at 5pm and are not open on weekends so I had to leave my car there over the weekend. I did not mind because I could tell that my car was in great hands. They charge more than other mechanics but hey, you get what you pay for. I recommend Urban Classics and I am definitely a customer for life. No more Pep Boys for me.

This is the most professional, honest, and communicative mechanic shop I have ever used! They will always be my first choice for my car needs!<br>I had major repairs on my vehicle performed here, not only were they patient until I decided whether I want to do the repairs or not, but they contacted me to inform the status and update me on the diagnostics etc.<br>I dealt with John, Max, and the owner, David. All were friendly, understanding, and available whenever I called. The receptionist that takes phone calls was also quick and knowledgeable, and helped out with whatever needed.<br>They actually ended up charging me less than the original estimate because my car didn't need a part they thought would be needed. Very impressive! There are so many shady shops that rip you off, convincing you to do repairs and maintenance you don't even need, and they did just the opposite!<br>The shop is very clean, which makes it a pleasure to walk in!<br>The only downside is, that too many people know how good this place is and they are very busy...<br>See you again, guys!

John and the rest of the team here are absolutely incredible. Our car broke down as we were about to drive back to our home in Massachusetts and we needed to find someone to fix it. We were treated with so much respect and professionalism that if we lived nearby we would have a new mechanic! John not only fixed the issue but also gave me an oil change and topped off all my fluids at a fair price. Thank you so much from me and my family for helping us get home safe!

They do shoddy work and will also hold on to your car in order to use it as their own personal vehicle for weeks without telling you. In fact, they'll tell you that they have not had a chance to work on the vehicle in the time it has been with them, but will continue to drive around town, pick up lunch and their friends that are not Urban Classics employees and generally hang out in your car. I only know because I accidentally walked past them doing so in my own car one day. Oh, they'll also bring it back damaged.<br><br>The gist is I found two strangers hanging out and eating in my car as the shop was on the phone with me telling me that the car was in the garage.<br><br>Stay far away from this place, they're super shady and deeply inconsiderate. If you have a quote from them, get a second opinion and if you don't see your car out front when you pass by, chances are someone's picking up a date and putting wear and tear on your car at your expense. Full description in the pictures if you have the patience to read it.

It's hard to find a trustworthy and reliable mechanic, but look no further! They are knowledgeable, fair, and friendly. The first time I went everyone at the front desk introduced themselves making me feel more comfortable with trying a new garage. They're super busy so whether it's an oil change or more extensive work, you'll need to drop your car off for a few days. The labor prices are high (it's NYC after all), but the parts were fair priced and they did an excellent job in fixing my a/c.

This was my first experience with Urban Classics after coming off a dealer service contract. Even though I only requested a state inspection and oil change, I was treated as a valued customer throughout the entire process. As I had also asked for a general checkout, they let me know of a potential issue to be monitored, but were quite honest that it is not urgent, and does not need to be repaired right away. If that had been my dealer, I'm sure that I would have been told I need it right away. I will definitely be back, and will not look anywhere else. The positive online reviews are an accurate reflection of my experience.