Shalom Express in
Brooklyn (NY)

Good pricing and service most times. Have been left stranded by the service or have had late pickups about 4 out of each 10 car requests. Always would recommend to have a plan B.

I've been a long-time and very frequent customer of Salam Express, and my overall experience with them has always been excellent. They are generally reliable, and the drivers are professional. I truly appreciate the consistent quality they provide. However, I had a very disappointing and concerning experience today that I feel needs to be highlighted. I ordered a car to pick me up from the grocery store with only four medium-sized boxes that could easily fit into any small sedan. A minivan arrived, and the driver let me load the boxes without issue. A block or two into the ride, he suddenly informed me that there would be an extra $10 charge per box, or $40 total, on top of the fare. When I challenged this, he compromised to $5 per box, aiming to add $20 to my standard $8 fare. After arriving at my destination and further argument, the extra charge was reduced to $10. The driver also told the base that I had "big boxes." This attempt to add a significant and unannounced surcharge for items that are clearly standard baggage and fit easily into the vehicle—especially after we were already on the road—was unacceptable and felt dishonest. While I understand that occasional, minor disagreements can happen, this was a clear attempt to overcharge a loyal customer. I believe this is an isolated incident, but I am writing this to urge Salam Express to address this specific driver's conduct. Your company's strong reputation for reliability is built on trusts, and this driver's actions today fell far short of your usual standards. Bottom line: I still highly recommend this company for their reliable and professional service, but be wary of attempts at unannounced extra charges.

They said 7-8 minutes and it took 30 minutes. Then the car stopped at a different pickup location on the opposite side and made me walk with luggage. Very disrespectful Ànd disappointing after coming off a red-eye flight.

This company night dispatcher doesn't know how to deal with customer and driver

This company night time dispatcher doesn't know how to respect

They don't know how to talk to anyone they have little and no good costumer service. Before you finish your sentence they always hang up.

It's the worst car service ever. They lie about arrival time, when you call to complain, they say we'll the driver was there but you were not. I asked why I didn't get get a call from the driver especially that I was standing outside and no white car passed they hung up on me. STAY AWAY FROM THEM

Avto electric Tinting Wrap Ceramic Car full Audio service

They claim to take credit cards but have sent us drivers twice that do not.

Amazing service! They are very attentive and professional.

Highly recommended cab service. Provided clean and quality transportation.

They had great service and were very sweet. They drove safely as well. I would buy again

lovely service and i will book again soon! highly recommend!

Such fast service. Highly recommend!

Highly recommend. I am super picky when it comes to car services, but they were great. They have affordable prices for the service they provide, great communication, and arrived in a timely manner. I got to the airport earlier than expected (which is so rare for me). Thank you so much! Will definitely call you again.

Wonderful people, Great prices, and I got to my destination on time. Will recommend to family and friends.

they are so kind & provide great service :) i will definitely book again. thank you

Great service! Would definitely recommend!

Lovely business. Nice workers and fast efficient service. Definitely coming back!!

Love it! Service was reliable and got me to my destination quick. Will use again

I have to say, what a kind and efficient staff. They are so fast and really care.

Great Service! I would highly recommend!

Great service, I landed from my flight and they were right there with a big sign waiting for me! Got me to my hotel within 30 minutes. They reply to my messages right away and everything, highly recommend.

Amazing service and always on time!

Price is good, but drivers tend to over charge after already given a set price at the base

PLEASE PLEASE PLEASE STOP STICKING YOUR BUSINESS CARDS ALL OVER MY PROPERTY. I DON’T UNDERSTAND WHY YOU HAVE TO TAPE 10 CARDS ALL OVER. Your employees come every week to stick a bunch of cards everywhere. It gets me so annoyed that I have to go around the house just peel them off and throw it in the trash. PLEASE STOP

I would never use them again!!! I used them twice and both times had the same experience. They gave me a price over the phone but then when it came time to pay at the end of the ride, they charged me more than the original price. I tried to argue with them but nothing doing. It pays to use someone a bit more expensive but honest. BEWARE!!!!