This rating is based on customer reviews, inventory size, pricing, and service quality
NAPA Auto Parts - PM Auto parts in Brooklyn, NY scores 96/100 with a strong positive trend. Customers highlight fast, knowledgeable service, friendly professionalism, fair-to-cheaper pricing, and a clean, organized store. Inventory is robust—even hard-to-find items—and they source parts quickly (often same day), keeping wait times short. Common complaints: occasional website stock inaccuracies and tricky street parking. Overall, proactive help (staying late, offering alternatives) makes finding parts easy despite rare availability hiccups.
What clients say about NAPA Auto Parts - PM Auto parts in Brooklyn (NY)
Great place always a go to spot to get parts super fast if they dont have it in stock they will get it for you the same day worst case scenario the next day in the morning they will have the parts ready for pick up you can also order parts online and pick up in store hassle-free and quickly the staff is great and will go far and beyond to help you out for whatever you may need ...
I have been using this store multiple times, and each time I am greeted with a very positive and welcoming attitude by the staff member who works here. Even though it’s possible to find issues in other places, he always does his best to help me find the necessary parts—if not originals, then high-quality replacements that meet all standards. The salesperson is extremely friendly, helpful, and pleasant.
The store itself is very calm, clean, and organized, even though many people come in regularly. Despite the traffic, the salesperson knows how to manage everything smoothly and give proper attention to every customer. I am very satisfied and would definitely give this place 5 stars.
I ordered 2 GC batteries online for pickup at this location. Was in and out in about 15 minutes and was able to exchange my old batteries in the process. Street parking was difficult but I got lucky.
Great staff! Had to replace my windshield wipers and had no idea what I needed. Guy behind the counter had options and solutions and I was out the door in 6min flat.
Part not available in store and it wasn't updated online, if I didn't show up then it would have just showed pending (online order to pick up). Other than that staff was helpful
Nothing by good things to say about Peter at PM. I bought a rare and costly part for my mercedes from him via Craig’s List. I was nervous at first but everything checked out. The part came and Peter was a very easy man to do business with. Very good communication. Very trustworthy. 10/10 would do business again.
Great customer service . Employee named Chris was extremely helpful and determined early Saturday morning . He found the parts that were needed for my car that were hard to come by. Very knowledgeable and professional. Its further from my place but worth coming . My 1st experience and hopefully it continues. Way better than the pep boys on hillside ave
Good staff very informal.. has a great customer service line and are very fast.. helped me a lot figuring out what was wrong with my car even tho that’s not their job lol .. awesome
Amazing auto part store staff is great and helpful even taking parts to my car always have what i need in stock and if not will always get it quickly thanks guys
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