What clients say about Rite Away Towing in Brooklyn (NY)
My vehicle was towed from private property for parking in the wrong spot, which I understand and am not disputing. My concern is with how the company handled the process afterward.
At the time of the tow, the required Department of Consumer and Worker Protection (DCWP) tow operator license information was not visibly posted at the lot as required. The license information only appeared online after I filed a complaint.
When I called to ask about payment, I was told they do not accept credit cards in person. However, when I arrived to retrieve my vehicle, I was told they would accept a credit card. NYC-licensed tow operators are required to accept credit card payment at the time of vehicle redemption, so this inconsistency was concerning.
This was a private property tow, and NYC law caps the total charge at $125 for the tow and first three days of storage combined, and $15 per day thereafter. Despite this, I was charged an additional $150 “dolly and skates” fee, which does not appear to be an authorized charge under NYC private tow regulations.
Most concerning, the only way I was able to recover the improperly charged amount was after filing a complaint with the New York City Department of Consumer and Worker Protection. The refund was not issued voluntarily.
This was not about disputing the tow itself — it was about transparency, compliance with NYC regulations, and fair billing practices. I encourage others to understand their rights before paying.
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I had this experience on July 25, 2025, and this review reflects my personal experience as a customer. All statements are accurate. After I filed a complaint with the DCWP, the company responded to the DCWP mediator on September 9, 2025, stating they would refund me. I have supporting documentation, including emails with the DCWP and a receipt from the company, if verification is needed. The owner’s claim that this is a ‘fake review attack’ is baseless — this reflects my actual interaction.
In what was probably a vacant lot, I went to pick up my car, 2 cars were blocking the exit so had to stand waiting in the freezing cold, no receipt given for the cash-only transaction (although she was very pleasant), car parked with the driver's side a few inches from a fence. Had to crawl over from the passenger side to get in. I'm a senior citizen, it was bitterly cold. I am technically not your customer (my neighbor who called you is), but it would help your image and business if you were a little more respectful of people you come into contact with.
I’m not sure what charge you refunded or who it was to but it wasn’t me. I had to pay in cash, your policy. Should I be looking for a check in the mail?
Not a good experience. I called them because a car was blocking the driveway in front of my house, and they never showed up. When I called back to ask for an ETA, a woman told me the tow truck was tied up with an accident. I thought—can’t they send another vehicle? I’m sure the company has more than one or two trucks. By that point, it had already been over two hours. Oh well, will I give them another shot to redeem themselves?? We will have to wait and see.
These guys are GREAT!!! If you want quick, efficient and smooth service they are the ones to call. Constantly dealing with a block driveway, this company will be on my speed dial. Thank you for such great service!!!!
Best towing experience I’ve had yet! Very friendly and courteous. Took great care of of my motorcycle and made me feel comfortable through the entire process. 10/10 would ask for again.
And no I’m not some stupid bot writing this review. They did such a good job it made me want to leave a review.
The service I received was outstanding. Sasha dealt with me and I have to give her 5 stars. She got the best price for me and we stayed in communication until my freight was delivered. She did a wonderful job and I am pleased. I will definitely be dealing with you guys again when I have equipment to move. The driver was professional also. Thanks Rite Away and many thanks Sasha.
FRAUD AND OVER PRICED!!! Not only did they overcharge me but they used my credit card the next day. I don’t know how they have 4.4 stars all the reviews must be fake
My husband’s truck broke down in NYC and we were both stressed but Rite Away Towing truly came through for us. They showed up fast, kept my husband updated the whole time, and made sure the truck was handled safely and professionally. As a wife, I really appreciated how respectful and reassuring they were. If you’re looking for reliable truck towing in New York City that you can actually trust, Rite Away Towing is the one to call. Definitely a fivestar experience!
I had a great experience with Rite Away Towing when my heavy-duty truck broke down in NYC. They showed up fast, knew exactly what they were doing, and handled my truck with real care. It’s hard to find a dependable company that truly understands heavy-duty towing, but these guys do. If you need reliable heavy truck towing anywhere in New York City day or night I highly recommend Rite Away Towing. Five stars without hesitation!
Just had an amazing experience with Rite Away Towing for our heavy-duty truck. We needed help in a pinch, and these guys were fantastic. They cover all of New York City’s boroughs, and their 24/7 availability is a lifesaver. The team is super knowledgeable about heavy-duty towing, and they got our rig safely where it needed to go. If you’re looking for dependable heavy truck towing in NYC, I highly recommend them. They definitely earned these five stars!”
I can’t say enough good things about Rite Away Towing! They recently rescued me with a heavy-duty tow in the middle of the night right here in NYC. The team was incredibly professional and it’s clear they really care about their customers. If you’re searching for reliable heavy truck towing in New York City especially someone who covers all boroughs and is available 24/7 these are the folks you want to call. They truly stand out for heavy-duty towing services in NYC. Five stars all the way!
My wife car broke in middle of street on Qns blvd today and I contact my insurance for a tow truck, and after filled out a few question requested from insurance and less than 45 min tow truck car and lift up her car and tow nearby auto shop. We were so surprised it cam so quick. We were happy with the driver and the service they provided us.
Thank you!
This is by far the most affordable Heavy Duty Towing And Recovery Company's that actually give you honest ETA with Affordable Heavy duty Towing Prices when i reached out to rite away towing and the manager mike answered and was able to schedule a fast Pick up Time for my broken down fully loaded trailer broken air break hose on a monday afternoon rush hour traffic they got to me within the 40 min eta i was given. My Insurance company couldnt find anyone in the tristate that woud come out and take care of this very tricky Heavy-duty tow because of the loaded trailer. So my insurance said if i found a heavy duty to service they would reimburse me 100% for the tow. im glad i found them, Thanks guys i have you on speed dial.
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I’ve had a good experience with Right aWay Towing in Queens. They are very upfront and professional about their process. A lot of the bad reviews seem to come from people who didn’t follow posted rules and ended up getting towed. When you understand the regulations and park correctly, there really isn’t an issue. Staff was straightforward and handled things efficiently.
I am a health care employee. I had their services before. I called and requested for towing and they send tow truck in 7 minutes. I was so happy. I also highly appreciate Ms.Mussin with professional and helping attitude. Thanks
Used these guys a lot for my private properties and even personal tows. I love the growth from this business, building from the ground up seen it first hand. If need any towing/transport services go ahead and call Rite Away, I approve this message??
i had a smooth experience with this tow company- female night time dispatcher with accent was very helpful on what steps to take to report a car blocking my driveway ..once police ticket that car the driver came within 20 minutes. THANK U riteawaytowing
Someone was blocking my driveway, I called this company. The dispatcher Jade was very kind and professional, she got back to me right away . The time estimate she gave me was very accurate . The driver that came was also very polite and professional and removed the car blocking my driveway . Thank you guys so much!
The company I work with used Riteaway Towing to move a box truck we own and I just want to say the service was outstanding! On time, quick hook up and no damages. Also, the dispatcher, Jade was very helpful and great at communicating ETA.
It was 2am My tractor trailer broke down in New York after calling all tow companies I found Rite Away Towing they had far the best price and and mind you I had them towed back to Pennsylvania the heavy Duty Driver jay was cool and his truck was clean. Thank you guys best of luck !!
My car would not start. I initially called another company for a tow at 10:30 a.m. they said someone would come in two hours. Let’s just say 4 hours had went by and I was still stranded. I googled this place Rite Away Towing and Josh pulled up with 35 mins no lie. Had my car hooked up and out in less then 3 mins. Very professional and easy to communicate with.
I used my fleet card for a tow after my box truck broke down on the expressway. Rite Away was contracted for the tow and they did a great job and sent a heavy duty wrecker. Jay was very helpful and expertly transported me and my truck from LIC to Nassau county.
What a SNAFU. We were being held hostage by a Tesla for a day and a half blocking our alley.we were unable to get out. The RITE AWAY dispatcher was courteous, COURTEOUS!! and reassuring and responded very quickly to our call and dispatched Josh to lower nyc -it was still a quiet Sunday morning and when I saw the flashing amber lights of the tow truck coming down Washington Street I knew it was for us. Josh was smiling and courteous and a miracle worker. Thank you
Rite Away Towing in Queens is the best! They’ve helped my company with our box trucks several times always fast, professional, and reliable. Their drivers know what they’re doing and treat our vehicles with care. If you need towing for commercial trucks in NYC, this is who you call!
I had an excellent experience with Rite Away Towing. They were incredibly prompt and professional. The driver arrived faster than I expected, handled my vehicle with great care, and made the whole process stress-free. Their customer service was outstanding, keeping me updated throughout the process and answering all my questions. I highly recommend this company for anyone in need of reliable and efficient towing services. Thank you for turning a tough situation into a smooth experience!
I had an excellent experience with Rite Away Towing! My car broke down unexpectedly, and they were quick to respond. The driver arrived earlier than expected, was professional, and handled my vehicle with care. They made a stressful situation so much easier with their friendly attitude and efficient service. The pricing was also very fair, especially considering the quality of service. Highly recommend!
I can’t recommend Rite Away Towing enough! From start to finish, their service was professional, efficient, and stress-free. When my car broke down unexpectedly, they arrived promptly and handled everything with care and expertise. The driver was friendly, knowledgeable, and made me feel at ease during what could have been a very frustrating situation.
Their pricing was fair and transparent—no hidden fees or surprises. It’s clear they take pride in their work and genuinely care about their customers. If you’re ever in need of a reliable towing service, Rite Away Towing should be your first call. They truly live up to their name—fast and dependable
I had an incredible experience with this towing company and couldn’t be more grateful for their service. I ran into car trouble in the middle of the night and was scrambling to find help. Thankfully, this company offers 24/7 towing, and they came through when no one else would. The owner himself showed up at 4 AM, he was calm, professional, and took care of everything for me. He made the whole process easy to deal with, including handling the insurance, which was a huge relief. I didn’t have to wait long at all, and I could tell he genuinely cared about getting me back on track. I highly recommend this company – reliable, hardworking, and truly dedicated to customer service!
I had a breakdown with my box truck in Queens, and Rite Away Towing provided excellent heavy duty towing service. They were quick to arrive and handled the job professionally. Very satisfied with their service and would recommend them to anyone!
Our construction equipment needed towing in Queens, and Rite Away Towing did an amazing job. Their heavy duty towing service was efficient and reliable. The team was professional and took great care of our equipment. Highly recommend!Exceptionally professional and reliable. Finding a trustworthy tow service can be challenging, so discovering Rite Away when my driveway was blocked it was a relief when they came and removed the car that blocked my driveway I highly recommend this company for all towing needs not only there’s fast after the car was ticketed by the police.
The owner of the business responded to my calls for help quickly and called and gave me updates up until his arrival. He was professional and handled my vehicle with care as if it were his own. I had no problems with my insurance claim and would highly recommend their services.
366 Union St Suite E, Brooklyn, NYWaste management service
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