This rating is based on customer reviews, inventory size, pricing, and service quality
Arch Auto Parts in Brooklyn, NY reads as a high performer at 91/100. Reviews highlight professional, patient staff who diagnose issues, explain warranties, and help find parts—even sourcing between locations. Pricing is seen as fair with a discount card and tiered options; selection is broad, including older models. The store is clean and organized, making parts easy to find. Weak spots: occasional crowds and wait times, tight parking, rare out-of-stocks or closed referrals, and a few warranty/price comparisons elsewhere. Overall, strong service with minor inconsistencies.
What clients say about Arch Auto Parts in Brooklyn (NY)
Had a very good experience here at Utica. Miguel L spoke to me on the phone and remembered us when we showed up. We got a Deka Group 35 battery (gave us the freshest one!) and he thoroughly explained the warranty. It was a good price. You have to put it in yourself but he gave helpful tips so it was easy. Thank you.
Every time I visit this place the guys are always so nice I strongly recommend you go on here plus if you signed up for an Arches-card you get a discount each time which is very rare, so when you go ask for Arches card, all you need is the phone number
I love arch, and if they don't have something in one location? They call another to see if it has it so that you can pick it up there? Or have it sent to that location so that you can get it.
Even though the automotive part I was seeking (water pump) for my father's 1993 Cadillac Sedan DeVille wasn't in stock at their 677 Utica Av location but at the 5109 Ave D location, I was able to purchase it. The staff at Arch Auto Parts made sure that I got the automotive part I was looking for (even though it was not in stock at the Utica Av location).
The store was clean, and I like that they are following the Covid protocols of standing six feet apart. They are very experience in helping the customers. I will visit the store again.
Great customer's service, the associates greet you when you enter. The are very reasonable with the pricing and the caliper I brought was of good quality.
Good service. Can be crowded at times. Some of the counter guys are more knowledgeable than others. They most often have a price tier system for some of their parts . So based on your budget you can request the more expensive more premium brand or ask for the cheaper one. Parking is not too good, there are about 6 spots.
Because I have a 2005 Nissan Murano and I don't go to the dealer Auto Parts all the time I can get Pacific items that made just for my car at Arch Auto Parts.
I had an issue finding a part for my vechile and Denzel was extremely helpful and attentive I would recommend anyone visit this location for all their auto parts needs!
Staff was very helpful and patient .The manger was awesome I think his name is Denzil he took his time with me as I am a woman and know very little about cars or car parts also Justin another great individual as well. Hands down best place to get what I need for my car
Great service with awesome communication on getting me the correct parts needed. Manager also let me sign up for their customer card with savings also.
Been a customer wit arch auto patch for many years and this morning I was assisted by zack and I must compliment him on outstanding customer service,he was very helpful n willin to help me get the right parts I need without a problem,took his time searched m returned the parts I didn’t need n for me w the right ones without a hassle so for that I give him 5 stars wit out a doubt
Five star! The manager helped me a lot. Tested my battery, started and alternator. Mechanic actually told me I needed a battery without checking anything. Turned out to be the alternator. Saved me a ton of time and money!
Customer service was phenomenal.Vast inventory, even original parts. They really go above and beyond, store manager was very helpful in figuring out what I actually needed rather then what the mechanic told me what he thinks I should change.
It's with great pleasure to say that I've always receive excellent service from the guys at Arch Auto Parts store on Utica Ave. They're always courteous and professional.
Had a great experience here, staffs are courteous and willing to help. Also the prices are really affordable and good quality parts. Would come here anytime
This place sucks I went to buy fuel injectors for my car and they sold me broken one went back to get them replaced they the gave me used open ones and couldn’t get me new ones never go here
I have been purchasing parts from this location for over 5 years. They have great quality parts and also great customer service. The staff is very knowledgeable. They always have the parts I need.
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