What clients say about Hyundai City of Bay Ridge in Brooklyn (NY)
Save your time and don’t use this dealer. Called looking to get 2 vehicles. One vehicle was being bought out right and the other was a lease. Brandon was the only helpful person here. Answers the phone and is helpful. Problem is when he sets his manager to call You back, they won’t call you. You’ll need to chase them down. On day 2 I called back after no one reached out to me and Brandon said his manger will reach out to me. When the manager did call I told him
What I was looking for and he said he’d call me back in a little while. Never got the call. Called Brandon on day 3 and he had another person call me back. That person as well said the same thing and 8 hrs later still no call back. First dealer that I ever seen where they won’t call you back and you need to chase them down.
I had a terrible experience with this dealership and would strongly caution any military members against shopping here.
I am active duty and attempted to register the vehicle in my home state since I am stationed here. I confirmed multiple times before purchasing that this would not be an issue. They told me it was fine. They even took a $500 deposit to hold the vehicle. Then I received a call saying they could not process the out of state military registration and that I would have to register in New Jersey, claiming there were no other options.
As a result, I ended up paying New Jersey sales tax and registration fees that I should not have had to pay.
The vehicle itself is great, but the dealership’s preparation was sloppy. When I opened the cargo area after taking it home, I found garbage left behind from the previous owner. That tells me the vehicle was not thoroughly inspected or cleaned before delivery.
It gets worse. My temporary registration was close to expiring and there were still no plates. I called the dealership and was repeatedly told by the finance department that they would call me back within the hour once things were sorted out. This went on for five days with no follow through. I finally asked for the general manager. He transferred me right back to the same finance representative, who then told me the lien code was incorrect and that I needed to contact the bank myself to fix it.
There was a clear lack of knowledge, accountability, and communication throughout this process.
If you are military and planning an out of state purchase, I strongly recommend looking elsewhere
I just leased Hyundai Palisade Calligraphy from Hyundai City of Bay Ridge. The General Manager Adam and his excellent team of experts: the sales person Raza and the financial person Rohan did great job to accommodate all of my needs and requests and also gave me a great deal! They made the whole process very smooth and professional. The car was prepared, cleaned perfectly and delivered ontime as we agreed. Thank you very much for your outstanding service and support!
Kalin
I just got my second car from Hyundai City of Bay Ridge and the entire staff was helpful, professional and most importantly honest! I just dealt with Razi and he worked diligently with me to work out a deal for a 2026 Tucson. His professionalism and transparency were extremely appreciated when making a decision on this new deal. Shoutout to Ray, Juan, Uncle Mo and Rohan who all have assisted with making my experience a great one!
I had an amazing experience working with Nephew Moe! He was fantastic from start to finish — answered every single question I had and was incredibly patient with me while I got my driver’s license sorted out so I could finance my new 2026 Hyundai Tucson Limited. He never rushed me and made the whole process feel easy and stress-free.
Hands down the best car-buying experience I’ve ever had. If you want someone who truly cares and goes the extra mile, Nephew Moe is the one to see. Highly recommend!
Huge shoutout to Nephew Moe for making the whole process of purchasing a Palisade XRT for my sister incredibly smooth and stress-free. From start to finish, he was professional, responsive, and made sure everything was handled seamlessly. He really went above and beyond to make sure we were taken care of. Highly recommend Nephew Moe to anyone looking for an easy and pleasant car-buying experience!
This is really good dealership, especially their Hyundai Motor finance option, very professional staff, and good atmosphere, Especially the Guy Raza sales representative is very supportive and helpful ❤️
I recently purchased a Palisade Hybrid Calligraphy from Nephew Moe at Hyundai City of Bay Ridge—entirely over the phone! Moe personally delivered the car right to me, hassle-free. He took care of my remaining payments and made the entire process unbelievably seamless and stress-free. If you want an easy, top-notch car-buying experience, Nephew Moe is your guy! Highly recommend!
My wife and I just purchased a 2026 Hyundai Palisade Hybrid, and the experience was phenomenal from start to finish. Emre was an outstanding salesman. Professional, knowledgeable, and extremely attentive to detail. The entire process was quick, smooth, and stress-free, which is exactly what we wanted before making this big purchase.
We needed a larger vehicle, and Emre handled our trade-in seamlessly with zero issues. Pricing was clear and transparent, with no nickel-and-diming and no hidden fees sneaked into the financing.
On top of that, Emre even recommended a great nearby restaurant that my wife and I went to after the purchase, which was a really thoughtful touch. The car is amazing, the service was top-tier, and we couldn’t be happier. Highly recommend Emre and this dealership to anyone looking for an honest, smooth car-buying experience.
I'm writing this to warn future buyers about this dealership's sales practices. Once a deal is made and you have your car, expect zero communication and broken promises.
We financed a brand new 2026 Hyundai Tucson SE in November 2025. There was a service issue where the car was delivered without a factory-installed engine cover. Due to the missing part, there was evidence of rodent activity in the engine bay. If we hadn't caught this during an unrelated service appointment, who knows what damage would have occurred. General Manager Danny Ianelli handled this professionally once we escalated to him, so there's no complaint on that end. But when I approached him about a separate legitimate concern from the sales department, I've been met with complete silence.
The bigger problem is the sales department's systematic dishonesty.
When we traded in our leased Nissan, salesperson Razi specifically told us we could return the vehicle through them since they have a location in New Jersey, and that there would be no disposition fee. During price negotiations, Sales Manager Rohan reinforced this commitment—that they would handle everything and we were in "good hands." We signed paperwork transferring the vehicle to them based on these clear, repeated promises.
Two months later, Nissan billed us for the disposition fee. It turns out there absolutely is a disposition fee, and the dealership never paid it despite their explicit promises.
I called Rohan and explained the situation. He said he'd look into it and call me back. He never did. I called again and it went straight to voicemail. I even send emails to Danny. No response—even though Danny and I had been emailing back and forth just two days prior about the service issue. I even tried contacting Razi again who also did not update me. After over a week of attempts across multiple people and communication methods, complete silence.
I ended up paying the fee myself because dealing with their deliberate avoidance wasn't worth my time.
This is their pattern: sales staff make promises that turn out to be false, management reinforces those promises, then when it's time to deliver they won't return calls and go completely silent. They're counting on you being too tired or too trusting to fight back.
If you do decide to come, it is truly imperative that you: Get every promise in writing, do not trust verbal assurances alone, they mean NOTHING. Inspect the entire vehicle before leaving the lot—pop the hood, check everything. If they mention anything about fees they'll "take care of," get it in writing.
Ray at Hyundai City is absolutely amazing. He’s friendly, professional, and truly cares about his customers. He made the entire process smooth and stress-free. Ray is the only person I will ever work with when it comes to buying a car. Highly recommend!
Shout out to Uncle Moe & Nephew Moe who made our experience not feel like just a transaction.
My family on the hunt for a used Santa Fe and stopped by the Hyundai dealership in Bay Bridge. Nephew Moe welcomed my family on a raining day. After a test drive, we had a straight forward conversation about the terms and walked out with a purchase order in hand. A couple of days later, we came back to a fully prepped by Nephew Moe and closed the financing details with Uncle Moe.
All straight forward conversation and all the details buttoned up!
I’d recommend going to Uncle Moe & Nephew Moe for your next car.
Nephew Moe was absolutely amazing! He went above and beyond by delivering my Hyundai Elantra right to my door, which made the whole experience incredibly convenient and stress-free. He took his time going over all the features of the car and made sure I understood everything before leaving. Moe patiently answered all of my questions and addressed every concern without rushing me at all. He’s professional, knowledgeable, and genuinely cares about his customers. Highly recommend asking for Nephew Moe if you’re looking for an easy and honest car-buying experience!
This dealership truly lives up to their established values of Transparency, Efficiency & Respect. I found the exact car I wanted and the purchase and delivery were seamless. No haggling or dealing with bad car dealership experiences ever again. Thank you to Moe "Nephew" Abuzahrieh for making the experience so easy and General Manager Adam Lika for the warm welcome, it's a pleasure doing business with you!
Nephew Moe was absolutely amazing helping me with my purchase of a 2023 Kia Sportage X-Pro Prestige. From start to finish, he was honest, knowledgeable, and made the whole process smooth and stress-free. He took the time to explain everything, answered all my questions, and genuinely looked out for my best interest. You can tell he really cares about his customers. If you’re looking for someone who’s professional, down-to-earth, and easy to work with, ask for Nephew Moe — highly recommend!
Great experience purchasing my first car with Hyundai. The atmosphere was friendly and helpful, and I appreciated the warm hand-offs onto the next steps of the process. The managers Adam, Danny, and Rohan were extremely helpful and knowledgeable. Moe, our finance point person, was transparent and thorough. I went to many dealerships and felt most comfortable here; I would recommend their service!
Nephew MO, Nick, and Rohan was very helpful to me and my girlfriend Rosemary on getting the Hyundai Tuscan. We felt very welcomed and they made us feel comfortable. They did what ever it took to make a deal with us. We are very satisfied. They all work as a great team together. I highly recommend Hyundai in bayridge Brooklyn. They're the best ....
Nephew Mo, Nick, and Rohan was very helpful with purchasing the car I wanted. They made us feel very comfortable and did what ever it took to make a deal. Great bunch of guys. I recommend Hyundai in bayridge Brooklyn. All of them work together as a great team highly recommend! :)
I absolutely had a blast buying my dream car at Hyundai City of Bay Ridge!! I want to personally shout out Rohan, Renna and Ray! They are an A team and so professional. I walked away with my dream car at only 2,000 miles and an amazing monthly payment. I was in and out of there quickly to. Rohan’s customer service was personable and professional. Ray did the test drive with me and it felt comfy and educational as he explained all the features on the car. And Renna made sure my 8 yr. old had paper to draw on while we waited for financing to finish. I would overall recommend anyone that is looking for a Hyundai, to this location.
I had an amazing experience buying my Transmission Blue Hyundai Sonata SEL, all thanks to Nephew Moe. From start to finish, he was knowledgeable, patient, and genuinely helpful. He made the whole process smooth, stress-free, and actually enjoyable — no pressure, no gimmicks.
Moe took the time to explain everything clearly, answered all my questions, and made sure I felt confident with my decision. You can tell he truly cares about his customers and isn’t your typical pushy salesperson. I left feeling happy with my purchase and like I was taken care of the entire way.
If you’re looking for someone honest, professional, and easy to work with, ask for Nephew Moe — highly recommend!
i had an amazing experience at Hyundai City of Bay Ridge! Nephew Moe did a great job at finding me the car i need all while staying within my budget. He answered all of my questions in great detail. I went in looking for a small SUV & decided on the Kona. I am very happy with this experience & will definitely be back in the future!
Had a great experience with Nephew Mo at Hyundai City. He made the process of leasing our new car as painless as possible. After a slight mixup regarding a specific car being listed as "in stock" on the website but not being available, he made sure we were taken care of and did his best to get us the absolute best deal possible. We really appreciate all of his help. Especially compared to experiences we've had at other dealerships, Nephew Mo was great to work with. We would definitely come back for future purchases.
I had such a great experience at Hyundai City of Bay Ridge thanks to Nephew Moe. We had some good laughs, and he made buying my 2026 Hyundai Sonata feel easy and enjoyable. Moe is the complete opposite of those sleazy salespeople! He’s genuine, honest, and just a good person to be around. By the end, I honestly felt like I made a friend. Can’t recommend him enough! ?
I’ve known Mr. Rohan Khadka for the past 10–12 years, and this is the third car I’ve purchased from him. No matter where he works, I go there just to buy my car from him — that’s how much I trust him. He always takes care of me and makes sure I get the best deal possible every single time.
A big shoutout as well to Mr. Rajee for helping me throughout the buying process. These two are absolute rockstars. If you’re looking for honesty, professionalism, and a smooth experience, Hyundai City of Bay Ridge is the place to go!
I had a great experience working with big Moe and little Mo. Little Mo is the sales guy he contacted me right away. We spoke on the phone then my wife and I met with him. He didn’t push me in anyone vehicle he tried to find me the best deal possible. He was easy to work with and a gentleman. Big Moe was equally as easy to work with. He works with the finance team and help find me the best deal. And pull a few strings for me to make sure that I could get something that really fit into my budget. I would recommend a wholeheartedly that you work with Bay Ridge Hyundai and if you can the two Mo’s.
This was the worst new car buying experience I've ever had. Hyundai City of Bay Ridge lured me in under the promise of selling a brand-new vehicle, but what I received was far from that and the paperwork later revealed they had sold it as used while pushing me into financing with double charges (yes, they did not honour the full promised discount).The car was delivered without a proper pre-delivery inspection, and it showed: it had scratches, dents, a broken door handle, a missing tire kit, and no full tank of gas. This is not how a new car should be delivered.When I raised concerns, they didnt own the issue instead, they kept calling me back in with vague reassurances but no real resolution. I also reached out to Hyundai USA, and was disappointed to see the lack of accountability at the brand level as well.This is not how you treat a customer. I trusted this dealership and expected transparency and basic professionalism. Instead, Im left with buyers remorse, a damaged vehicle, and a brand I no longer feel loyal ***** sharing this so others dont fall into the same trap read the fine print, and dont take their new car promise at face value.
We bought a brand new car here and were asked to sign and pay before even seeing the car, claiming it was in storage and would be brought out afterward.
When the car was finally brought out, it had deep scratches all over it, yet we were told it would go away after cleaning, which was not true. Because of this, we had to drive 1.5 hours twice and wait a long time both times, and even the replacement car wasn’t prepared when we came back the following week.
Overall, the process was extremely frustrating, full of delays and wasted time.
UPDATE: The replacement car was delivered the next day as promised. There are still some minor scratches, but they said they will take care of them. The salesperson handled the resolution at the end more professionally, which we appreciated. Even so, the overall experience should have been handled better from the start.
We had a great experience purchasing our certified pre-owned Kona. Nephew Moe showed us walked us through different options and we never felt pressured or rushed. After we purchased the vehicle he checked in with us to make sure everything was going smoothly and arranged for us to get a spare set of keys. We felt taken care of and are excited for our new car!
Had an awesome experience leasing my new Hyundai Kona with Nephew Moe! He made everything super easy, explained things clearly, and got me a great deal with no stress. Really chill, helpful, and honest guy. If you’re looking to lease or buy, definitely go see Nephew Moe—you won’t regret it!
I had a wonderful car-buying experience with nephew Moe. He made the entire process smooth, patient, and stress-free. Since my insurance didn’t take effect until the next day, Moe even went the extra mile by delivering the car directly to my company. His professionalism and thoughtfulness really stood out, and I couldn’t have asked for a better experience. Highly recommend him!
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