Jets Towing Inc in
Brooklyn (NY)

Guys on the phone are nasty. Only helps u if u have an account. Didn’t explain anything , just plain rude and hung up.

Jet towing service is excellent. I was happy that the driver came on time. He was respectful understanding and made me feel less stressful. Glad they use a flatbed. I recommend this towing company.

Always fast and efficient service. Dispatch staff makes the experience less stressful. As a woman I tend to be handled like a “little lady” when dealing with anything car related. Not at Jet’s. They always treat me with respect.

Prompt service and what I would call a talented driver, Kevin backed his massive flatbed tow truck into our driveway in one quick fast turn. Also a nice guy. Can't speak for pricing as this tow was arranged through Geico.

Great experience. Joseph dispatched and was very efficient. Adrian, the driver, got the car there timely without issue.

Prompt, efficient service the day after Christmas ! After a brief call with dispatch, I was given an ETA that was spot on, almost to the minute. The driver was, most importantly, kind, courteous, and competent. Not only did he have my SUV on the flatbed, chained down, and secured within 8 minutes, (yes, I timed him), he made sure I was securely belted in, and comfortable in the clean, and neat cab before we pulled off. When we reached the repair shop, even after my telling him it was okay to leave me, and the car in front, he patiently waited to verify I was safe before leaving. From dispatch, pickup, drop-off, and parting communication, Jets Towing was a well-oiled machine that I would use again, and highly recommend for any Towing services.

Joe was incredibly helpful and took the time to point me in the right direction and find the information I needed for my car. Thank you Jets Towing!

During a stressful time, Joseph & the tow truck driver ensured everything went smoothly and I can’t than them enough for their excellent customer service

This company were very punctual, informative and super helpful. Dispatcher Joesph & driver Kevin made my experience smooth and effective. I highly recommend this towing company. Thank you jets towing company for your great service.

Driver was exceptional good communication was on point felt comfortable driver was on time definitely recommend him at anytime Keegan and June was very professional

I have a 16 foot truck stuck at the customers driveway i wanted to pull out i realized I had no brakes i call jets they sent me an amazing person trev carefully helped me guide me to back up once I was on the street he hooked it up and really was there for me even called me and told me he made sure all windows and doors were closed

He didn't even let me explain that I was in need to tow 10 trucks and hung up the phone. Terrible customer service.

Someone from Jet’s towing helped me just now; my car was hit pretty bad while parked in Brooklyn and he made the entire process easy for me so I appreciate that. I forgot to ask for his name but he also dropped me off at the body shop and was a really nice person and taught me a lot about cars I didn’t know so I appreciate it

Adrian H. went above and beyond to make sure I was taken care of. When my car broke down, he arrived in a timely fashion and immediately made the situation feel less stressful. He offered helpful pointers on finding solutions and was patient as I decided on my next steps. He also helped me see the brighter side of an unfortunate situation. If I am ever stranded again, I would hope to have someone like Adrian there to help.

This was a great 10/10 experience for me I am veryyy pleased how quickly they got someone to unlock my car doors for me. As someone who has medical condition I panicked and they made sure to calm me down quickly. I called other companies and they were rude to me. From the customer service to the service was top tier, Emaculate Thankyou Jets Towing amazing job

Have a very good experience with tow driver Eric B. He came to where my car was and worked hard to get it on the flatbed..My Kia Telluride was electronically locked onto parking mode (wheels) but he managed to get it onto the truck. I like that you can call Jets the morning of and have a driver come within the hour. Only strange thing was I was misquoted the night before by a new employee named Roy. He quoted a tow price $120 less than the price i paid. They said he was new and didn't know the correct rate. So make sure you ask and write down who you speak with.

Johnny from Jets Towing went the extra mile to help get my car to the shop. The battery was completely dead, so it couldn't be jumped. The car is a 4-wheel drive, so a flat bed was needed, but the truck was too wide to fit through the narrow driveway, which has a brick wall on one side and a concrete retaining wall on the other. Johnny could have given up and said call again and tell them to send a smaller truck, but no, he saw it through, and it was hard work. We had to K-turn this dead car out of its parking spot and maneuver it through the tight driveway. It took adjustments to the steering wheel, pushing, stopping, and adjusting again, but somehow we got it far enough into the driveway to enable him to winch it the rest of the way onto the truck. He had expertly backed the truck into the driveway despite being on a very busy Brooklyn street with a constant stream of cars, pedestrians, cyclists, and even my neighbors trying to get their own cars in and out of the same driveway. It took a very long time and a whole lot of patience, skill, and strength. I'm so happy that Johnny and Jets answered the call. Thank you!!

This company is the worst company in the market. They dropped my car, caused extensive damage to it, and now they don't want to take responsibility for what they did. The employees are rude, aggressive, arrogant, disrespectful, and believe that others should pay for their mistakes. If you made the mistake, accept it and stop being so disrespectful to customers. I do not recommend this company to anyone—avoid the trouble and hire educated and quality professionals, which these people clearly lack. 0 start

I called my insurance for my car to be towed. They paired me with Jets towing. I had a great experience. Driver, came earlier than expected and drove my car to my mechanic. He was incredibly polite. Couldn’t be happier for a smooth service. Thank you Jets Towing Inc!

Jets towing was super professional from The initial call to request their service to the day I picked up my truck from their collision shop. Everyone from their receptionist to their dispatcher, tow truck driver to their auto body shop personnel were respectful, knowledgeable, helpful and friendly. This is one of those business who you don’t really ever wish you’ll need to use but if that day comes, be sure to hire these guys because they’ll make the process easy and you’ll get the quality and service you want and deserve. Hats off to jets towing. Would definitely recommend.

I had an excellent experience with Jets Towing INC. after being involved in a minor car accident. They arrived promptly and took care of my car immediately. The driver was professional, kind, and very informative, which helped ease the stress of the situation. I highly recommend Jets Towing INC. for their efficiency and great customer service.

I highly recommend Jets Towing for their excellent service. Jets Towing has always been dependable, prompt, and trustworthy each time I have called them for assistance. The pricing is fair and very clearly communicated. Their drivers are extremely courteous and professional. You will not regret calling this company! I cannot say enough positive things about them!

Came to help jumpstart my car. Was very upset when the location wasn’t the exact location of my car. He then couldn’t proceed to jumpstart my car. He then handed me a receipt and left me on my own at 9:30 pm, without advising on what I should do next. Poor attitude and poor mechanic skills I would not recommend.

Had an emergency Labor Day weekend (busy busy time) & these guys made it in under an hour, did an excellent job towing my Sienna to the service station, and were just overall very friendly, nice guys. Zero complaints, only praise. My tow driver, Terrance (??), was very knowledgeable and put my worries at ease. Great driver on the crowded (cars and people) streets of Brooklyn. I hope I never need a tow truck again, but if I do I'm definitely calling these guys. Thanks!!

I requested Emergency Roadside Assistance through GEICO and the service was handled by Jets Towing. Professional, friendly, knowledgeable & down to earth NY energy. I am very grateful to Johnny for his driving know-how and getting my car to its destination in time for me to get to work. Not an easy thing to do given the time of day and distance but he made it happen. I hope everyone’s experience is as good as mine.

A tow sign appeared AFTER I had parked here. I called this company and it took an hour for them to realize that they had towed my car and where it was. I would not have known it was them except that I had video of the actual towing and had to call and tell them the number on the side of the truck. This took hours of sleuthing and convincing a security guard to give me footage. It was the worst.

I had a positive experience. They did a great job with my car which needed extensive paint work. Their staff could be more communicative, but Chris is on top of his game every time. Would come back here (though hopefully I won’t have to).