This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest reviews, Mike's Heavy Duty Towing in Brooklyn, NY scores 87/100: overall highly rated for professional, courteous drivers, clean well‑equipped trucks, clear dispatcher updates, and fast heavy‑duty recoveries. Pricing is often called fair, though a few cite miscommunication or added fees. Complaints focus on long waits/no‑shows and rude late‑night dispatch, plus one damage dispute. No meaningful info on inventory variety, yard organization, or parts availability. Net: reliable towing with occasional service lapses.
What clients say about Mike's Heavy Duty Towing in Brooklyn (NY)
Had my brakes go out up in Port Chester New York, called up Mike’s towing, and they sent out a very friendly guy by the name of Vinny. I gotta say he was the most professional friendliest and nicest man that I have dealt with while getting towed. He made my experience a lot easier and comfortable had to give a shout out to him good man and a great worker.
Angelo was outstanding throughout the entire shipment. He assisted us with delivering two vehicles to the port in New Jersey and remained on-site even after we were initially told the vehicles were rejected. While we worked to resolve the issue, he stayed patient and supportive, helping us get everything back on track.
That level of commitment is rare, many vendors would have walked away and let costs escalate. Angelo did the opposite. He was professional, reliable, and solutions-oriented from start to finish. I would confidently recommend him and his company to anyone, especially within the film and production industry.
Best towing company by far!! If you need your heavy duty or light duty vehicles towed or recovered..look no further than calling mikes heavy duty towing.. great staff from management to dispatchers and the drivers are well skilled to make sure you get the best services required when you find your self in any situation.. I recommend it to everyone!!
Truck broke down on me in Brooklyn and had to get it taken back to Jersey. The dispatcher at night made everything simple and easy for me. Along with the driver Reggie that was super respectful and wasted no time in taking my truck back to my yard, I will definitely keep using this company. They are extremely respectful and professional and are going to be my first call from now on.
My car broke down late at night, and Mikes Towing came through when no one else would. The dispatcher kept me updated on arrival time, and the driver was courteous and had my car loaded up safely in minutes. They turned a stressful situation into a smooth one. I wouldn’t hesitate to call them again or recommend them to someone who needs a tow.
All i can say is thank heaven for Mike's towing. From anything from a recovery to a tow they got you covered.We have called them many times in emergencies and they have the greatest equipment to get the job done. If you have a company with trucks keep Mikes number in your phone.
I had a wonderful experience with this company. Christine helped me out. She is wonderful, nice, helpful and beautiful. I was having a bad day and she made it better. Thank you for your help
Overall, Mike’s Heavy Duty Towing delivered more than just a tow—they provided peace of mind. If you ever find yourself in a bind , I wouldn’t hesitate to call them again. Highly recommended. There fleet of trucks are amazing
Excellent towing company! Service was quick, easy, and reliable. As an Amazon driver, I really appreciate their professionalism, punctuality, and knowledge. They made the whole process stress-free — I highly recommend them to anyone in need of towing assistance.
We had a truck blocking one of our export doors at JFK airport. Guys came out super quick and took care of the offending truck. Thanks for keeping cargo moving.
Had to have my car moved after it broke down after getting it from the dealership . The driver was supper professional and helpful. They arrived fast, made the experience quicker than my past experiences with other companies.
Great experience! Everything got done fast and efficiently with no issues. Reliable and the price was reasonable, Would definitely use again and highly recommend to others.
Fast, professional, and reliable! They handled my heavy-duty tow with care and made everything easy. Great communication and fair pricing — highly recommend!
I couldn’t be more impressed with the service I received. The driver arrived quickly was extremely professional and handled everything with care. Their truck was clean and equipment was top notch.and the pricing was excellent. Highly recommend this company to anyone in need of a reliable and friendly towing service!
Mike’s Heavy Duty Towing Company is hands down one of the best in the business! When I found myself in a tough situation, their team responded quickly, handled everything with professionalism, and made a stressful experience so much easier.
I had an excellent experience with Mike’s Towing! From the moment I called, their dispatcher was professional, courteous, and quick to send help. The driver arrived right on time, was friendly and respectful, and handled my vehicle with great care. It’s clear they take pride in their work and value their customers’ time.
The entire process — from pickup to drop-off — was smooth and stress-free. Reliable, honest, and efficient service like this is hard to find these days. Highly recommend Mike’s Towing to anyone in need of towing or roadside assistance!
We always have an excellent experience with Mikes Heavy duty towing.Their team is quick to respond, professional, and handle everything with care. The drivers arrive on time, communicate clearly, and make the process stress-free from start to finish. It’s reassuring to work with a company that’s both reliable and courteous. Highly recommend their services to anyone in need of towing.
This towing company is a complete joke! They were supposed to be here an hour ago, and now it's been THREE HOURS! I've called multiple times, and they keep making excuses. Don't waste your time with these guys – find someone reliable!
I’m sorry to say this about Mike towing. I called to tow my truck from New York City to Rye. They told me it was gonna be $1100. I gave him my address to pick up the truck at Jain St., New York City. I said this to the dispatcher which was a lady she sent the driver to James Street After I called back at 3 AM waiting for this truck over three hours. She said she called me back four times. I only received one call with no message no test saying that they were there and they never saw the truck on top of that to resend another truck to the right address They charge me $250 more People be careful if I were you look for someone else
Their drivers have no consideration for anybody else on the road. I understand that they drive a large vehicle however when there is a car in the lane next to you You let them proceed forward before you change lanes. I was just ran off the road by one of their drivers and ended up on the sidewalk. While the driver continued to drive recklessly I have two young children in the car in the way to school and he almost killed me and them!!!!
Mikes Towing has saved the day for my small trucking business on multiple occasions. Many times we have had trucks break down due to battery or starter issues and Mikes has been there in a timely manner to help get the truck back on the road whether they have to drive and get parts or fluids to do so. In my most recent experience E-Rock, a Mike’s towing driver, got to Tribeca within 30 minutes and helped me service my lift gate on a Saturday night so I could get the truck back on the road. 1000% recommend mikes whenever you’re in a jam.
Don't call them at all not even for help. The Tech came out and said he can't replace a coolant hose without take off the turbos.. I drove to the shop and the techs there knew how to get to the hose without take the turbos off. I go to Fleet net to pay my repairs, I had tow bill 1.5k and they didn't even tow my truck. It was a long and drawn out process had to keep calling over and over again, But it got fix. Save your self don't go there...
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