Citizens in
Brooklyn (NY)

Best bank ever! Tip: Never go inside. Do ATM and online transactions only. No problems!!!

Was planning to make a wire transfer and my banker Rene suggested we instead issue a cashier’s check and deposit into the recipients account, effectively saving me $20 dollars. Excellent service and thinking!!!

I can’t believe HSBC did this to us. This is literally the worst bank EVER!!

Worst customer experience ever for a bank - they are not trying to help at all

My husband needed a simple form and while other banks immediately generate this form, the staff person there said it will be ready in a day or 2. Still waiting, and when he tried to call the bank, no one picked up the phone. It rang and rang and rang and rang and rang and rang and rang. Google says they were "not too busy..." at the time

HSBC is the worst banking institution in the U.S.! It's so bad that I closed both my checkings and savings account today. The customer service is always horrible and their promotions for new acounts are grossly misleading. Put your money in bank that you gives you peace of mind.

They fool clients, never show any respect

Been a priority customers for years but they do not give priority service at the teller. There is only one teller most of the time. I was told to wait like the rest falling in line. So what's the pointed leaving hundred of thousands to qualify as premium but treated as common customers. This is the only HSBC bank in the world that does not treat priority customer as priority. I know because I travel outside USA alot.

Cant give HSBC in general 0 stars but that is what they deserve I'm not writing about this branch but the Bank itself. Made two mobile deposits and wake up the following day to my account frozen because they need to verify where the money is coming from. Now I cant even use the money that was already in the account. As soon as they unfreeze my account getting my money out and going to another bank with it

Prime location

Went to deposit a check to this branch am unfamiliar with. Poor layout. No one to greet you at front. Went to a banker serving a client and she tells me to wait up front. I wait and someone comes around and says oh you have to go downstairs to the teller. I go downstairs (and that requires a turn that is not clearly marked). There are no pens for a deposit slip. I go upstairs to get one. I go back down to fill in a slip. I wait over 30 minutes in a line served by one teller. Others are fuming. I leave ready to shout to whoever is managing because they are not. Glad I am not a customer.

No bank at this addresses

They moved to 174 -Montague Street, and the new place is worse. The tellers are in the basement not recommended for senior citizens, no elevator.

Poor service although better than other HSBCs in Brooklyn

So so so slow here. Sometimes trades close to an hour if more than 6 people are on line.

Poor customer service. My husband and I tried to open an account on a Saturday. Cause that is the best time our schedules match up. When we got there, no one was at the desk, a line to the door started to accumulate although tellers were behind the glass no one was interested in helping us at the front desk. One of the people in the line had to inquire where the Rep was. When the Rep did show up she wanted us to stand at the front desk in front of everyone with our personal documents to set up the account. After we asked to have a place to sit down for privacy she told we had to wait some more to see if Francine shows up. Which who never did. After waiting for a while, we decided to leave and go elsewhere. A month prior we had a similar experience in the Chelsea branch. It seems that HSBC isn't a really interested developing quality customer service.

From my experience, it's no better than most banks on Montague St.