uBreakiFix - Phone and Computer Repair in
Brooklyn (NY)

Absolutely outstanding service. They scanned and fully cleaned my device in under 30 minutes with impressive professionalism and efficiency. What truly amazed me was their integrity as they refused to accept any payment for the service. In a time when most companies look for every opportunity to charge, their honesty and generosity were simply unbelievable. Rare to find this level of competence and ethics. Highly recommended.

Super easy repair experience. I worked with one of the technicians, Chris, who repaired my phone in record time! It’s like it’s brand new and he made the experience very smooth with good communication throughout

I am very happy with the service here. Linette was amazing!!! She fixed my phone super fast and the quality is amazing. I highly reccomend using this company!

Omg what an amazing experience!!! Andrew was a delight and so personable. My tech, Jermaine who I never met but whose presence was felt in my phone being fixed. Showed up in a walk in and was done under 2 hours. 10/10 would recommend. The snoopy lofi music video playing was a nice touch and added to the warm feel. I’ll end it there. Live Love Laugh or whatever Khourtni

​Top-notch service! I was in and out in just 10 minutes. My technician, Andrew, was incredibly polite and efficient. Even when a small issue came up, he handled it promptly and got my phone back to perfect working order. Highly recommend asking for Andrew if you want the job done right and fast!

Based on my first experience here, I would highly recommend this place. They were fast, professional, and fixed my Macbook's speaker issue in a way I was very satisfied with. They also communicated with me several times during the repair to make sure I was happy with their approach. I will definitely come back here for future tech repair needs!

They fixed my console just fine but customer service was terrible. They never answer the phone. When I first went in they charged me a $45 “diagnostics” fee even though I told them what was wrong with the device. The salesman assured me this would cover the cost of repair, but I was still charged an additional $40 when I went to pick up my device.

Had a great experience getting my phone repaired today! Chris met me outside my apartment in below-FREEZING temperatures and was a true professional about everything. Shout out to you Chris - I appreciate your dedication and you did this during Super Bowl Sunday. My screen is 100% back to normal. #GOAT #GiveThatGuyaRaise

My Technician Abdelghani at Breakufix located on 392 Court provided amazing service. I went to pick up my PS5 which I had at the shop for about two months now. Things got off to a bit rocky start because as soon as I arrived the credit card/Debit machine went down but with a little time & patience Abdelghani was successfully able to complete my POS transaction . I would like to thank Abdelghani and his support staff for a job well done.

I had an amazing experience! Chris and Jermaine were kind, efficient, and communicative. They were extremely patient and knowledgeable. I could not recommend them more!

Some of the worst customer service I’ve ever received. I came in for a quote about water damage to my machine and received a simple quote based on the idea that multiple components were damaged. I also paid for troubleshooting -to evaluate the machine. When the evaluation was complete, it was found that only a single component was damaged and yet somehow the price went up? After a request for a report on the evaluation, the tech that worked on the machine came out and started berating me about how he’d given me a deal and that there was no report to give. Fairly shady behavior

Rafiel was amazing! Great communication about arrival time. Phone screen was repaired in 15 mins right outside my home. Professional repaired. No charge bc I had insurance. Polite and knowledgeable.

I walked in to get new glass screen protectors for two phones and was served quickly and all done with the new protectors installed within fifteen minutes, for much less than I expected to pay. I enjoyed chatting with the staff, who were very sweet. Great experience and would definitely go back.

Andrew was above and beyond! Super professional competent and a pleasure to speak with! He made me feel at ease and fixed my issue immediately! Very grateful for his calm and presence and making me feel heard If any tech issues I will be coming here. Thank you so much for your service and all you do!!

This is the second time I’ve used uBreakiFix, and both times they did an amazing job with my iPhone. Rafiel was efficient, on time, and very professional. He was also a pleasure to communicate with. Thank you guys so much for the excellent service — highly recommended!

Jermaine had great customer service and repaired my iPhone 16 Pro Max within 15min. My device was working perfectly after that and I was extremely happy.

I’m disappointed with my experience at your retail location today. After traveling from Manhattan, I waited approximately 15 minutes before anyone even acknowledged me. Ultimately, I was informed—only after waiting—that I could not be helped. I understand that it is Christmas Eve and that stores are especially busy. However, that is exactly why adequate staffing and clear customer acknowledgment are so important — especially during a holiday. Not everyone that lives in New York observes the Christmas holiday. Customers rely on Asurion for timely support, often for urgent device issues, and waiting without any communication or assistance falls short of reasonable service expectations. At a minimum, customers should be promptly greeted, informed of wait times, and given clear guidance on whether their issue can be handled. Proper staffing and basic customer engagement are essential to maintaining trust, particularly during peak holiday periods when many people are going out of their way to access your services. I hope Asurion will take this feedback seriously and ensure better planning, communication, and customer care in the future.

I had both my phone and my little sister’s phone screens repaired, and I’m extremely pleased with the service. Nick was professional, knowledgeable, and efficient throughout the entire process. The parts used were 100% authentic, and both phones look brand new after the repair. Everything works perfectly. Highly recommend coming in to anyone needing a reliable and high quality phone repair.

Jermaine made me feel like I am a President - excellent service, no empty talks straight to the point. Very polite and professional. Abdel fixed my phone as quick as lightning. Glad that I walked in on their shift.

Big thanks to Abdul, Jermaine, and Andrew! My Samsung flip totally died when I folded it, some screen damage. But those guys were super helpful and had my phone looking brand new in just a few hours. Thank u! ?

NICO!!! That had to be the first word of my review! Nico was the awesome tech I had assigned to fix my cracked screen. I had an unfortunate time dealing with Asurion who sends the repairs to uBreakIFix locations and Asurion couldn't fix my IMEI number for over a week! I first filed on a Wed and wasn't able to get it fixed until the following week Thurs. Asurion was a nightmare this time, but uBreakiFix and Nico, especially, were great! Nico was courteous and very nice. He reached out prior to the appointment and actually let me know the part for my phone was not yet received so we would have to reschedule. He was very apologetic (even though it wasn't his fault) and tried all day to see if he could get the part to come for the appointment the same day. He did update me that the part was received, but that he would need to come the next day (Friday) because it was already later in the day. When he arrived the next morning for the first time, he met with my husband. He took the time to go through the whole process and explained how the phone would be repaired. He took the phone to repair only to find out that the IMEI number was wrong. I felt bad and didn't understand why as I had never had that issue with all the years I've had insurance and needed a fix. What ensued after was 7-8 days and hour+ phone calls to no avail. The last rep I spoke with made another new claim for me and it went to the same location so Nico was assigned to me again. I was told the IMEI would be corrected by the time he came, but the next day when he was set to come (Wed), it wasn't fixed. I wanted to make sure I spoke with Nico before he came again for no reason... He indeed did not have a matching IMEI number and there I went on the phone again to Asurion... Nico was so helpful as well, reaching out to his workplace to update and try to make sure my phone was repaired that day. Ultimately, he needed to switch shifts and my updated IMEI number was corrected late - after I spoke with some 3rd or higher level person at Asurion. Finally today (Thurs), Nico was able to come fix my phone! He even came early and still went through the process of explaining how the phone was to be fixed. I offered some water and snacks and he went to work. He told me 30 minutes and it was 30 minutes. He told me his ETA and he arrived on the dot. This man is professional, kind, compassionate and genuine. I am so happy I was finally able to have him fix my phone. I tipped him, offered him more water/snacks and wanted to make sure he knew how appreciative I am for his kindness. He really went above and beyond to make sure we stayed in contact to get my phone fixed throughout the entire process (from the first time!). Such a breath of fresh air in this line of work (customer face to face) and doing a job myself where I am the same way, I truly appreciated his genuine kindness and care. Thanks so much Nico!! You are awesome! :)

I had a young man here named Nico. He was so fast he told me it was gonna be done in a half an hour to 45 minutes. He was done in less than 15. The phone is working fantastic if I had my own business, I would hire him myself. He is a great guy. So I give him 100% a worker 10% the best. I wish you all the best Nico and thank you so much for helping me with my phone.

Great service. Woman that fixed my phone was amazing!! I got there at 6:15 on the dot and luckily I was able to get my phone back in exactly a half an hour. They are really good and really fast in there. My screen was broken. The Face ID wasn’t Working and she fixed it so quick. I know that I got lucky with the time… Thank you so much

Nico was great! He came right on time and replaced my iPhone 15 cracked screen and back glass in under an hour. My camera and screen are working perfectly again. Super convenient home service. Highly recommend!

Nico excellent job and speedy service fixing my screen on my iPhone 14. Thru my carrier insurance I was able to get my phone fixed at my home! So that’s at my door convince such a blessing for disabled and or busy people especially ones with little children. I would recommend this service 1000%

The individual who runs this place has an amazing sense of patience, he deals with a lot of stressed customers extremely effectively. Overall I was satisfied with the experience, the check in was smooth— be sure to file the claim before arrival to make it easier. One star off because the estimated completion time and actual repair completion were two hours apart.

Nicolas was a great help in getting my iPhone 13 Pro Max screen changed and assisted me with making sure all features are perfect and everything worked well. They message you on time and give you live feedback as far as how far they are , and how long it will take. Definitely recommend 10/10