Friends NYC in
Brooklyn (NY)

I come here for all of my present shopping throughout the year! You can always find something unique for someone, the prices are reasonable and it’s a fun experience.

The items I received were in terrible condition. The lighter looked cheaply packaged with crooked tape, and the grinder had paint chipped off upon arrival. This is not what I expected for the price and definitely not acceptable for new products. Extremely disappointed and would not recommend this company.

I love popping into this store for cute birthday and housewarming gifts.

There is a HUGE selection, a great variety of brands, and prices are very reasonable. I bought a North Face coat, a pair of shoes, a crocheted sweater, and a few other things, all for under $100.

So many pretty, quirky, and funny gifts to get for your friends! My hands were twitching trying to hold back from buying everything in the store ?

They have the cutest trinkets and candles! Great for niche stocking stuffers and birthday gifts

Adorable shop - Highly recommend!

I ordered 2 items for priority delivery on October 31 with the hopes it would arrive today but still nothing and no updates in the tracking

I’m obsessed with this store, I dropped a good amount of money just because there were so many cute items that I couldn’t pass on during my NYC trip. It’s very well curated and the staff is super friendly. I’ll definitely be paying a visit on my next trip.

Probably one of my favorite stores I've ever been in. Full of some of my favorite little knickknacks

I truly love this place! My hinge date brought me there on the second week of knowing each other and it was fire. He locked it in shortly after ?

I’m a last minute guy, and Friends has been my lifesaver for gift giving. They have a wide array of cute unique things - hello kitty, miffy, plushies, candles, labubu, funny greeting cards, you name it. Only downside is it’s definitely quite pricey

Such a cute little knickknack store! They have a fun section of stickers and I am a huge sticker collector so that was so fun. They sell a lot of smoking friendly items and I don't smoke at all but I did enjoy admiring them!

It seems the first review was removed, so it bears repeating: this company deserves no more than 2 stars. Damaged boxes, followed by empty promises of a response. After that, communication stops completely, customers are left ghosted with no accountability. A business that vanishes the moment an issue arises shows a clear lack of integrity. Online shopping already carries enough risk without companies adding to it by refusing to stand behind their products. Buyers beware. For similar products with far better customer service and accountability, check out myplasticheart instead!!

I ordered online from this company and unfortunately received my Sonny Angels packaging damaged. I first reached out on August 12th and was told on the 13th to email their shipping team, which I did right away (and even provided proof). I was told they’d get back to me “ASAP,” but I never heard back. I followed up again on Instagram the same day asking when I should expect a response. My message was read but ignored. I sent another follow-up and was again met with silence. This lack of communication is really disappointing. Mistakes and damaged products happen, but good customer service means actually responding and helping customers resolve issues. Unfortunately, that hasn’t been the case here. If you’re looking for better service and reliability when shopping for Sonny Angels, I’d recommend checking out myplastichearts online store instead.

such a cute & fun store. my only complaint was too many cute items relating to smoking

so much miffy! absolutely a store i go to everytime i come to brooklyn! ❤️

Been shopping here for over 4 years. I really loved their vintage clothes and jewelry - always such a unique, well-curated selection - but it seems like less of a focus these days. Feels like a lot of their stock is branded toys now (snoopy, hello kitty, etc) which don’t appeal to me as much.

Big nasty attitude from staff who are drinking on the job and charged for a gift wrap which took 10 minutes and did not tell me I was charged until I asked to just take my items and leave because it was taking so long. This store used to be fun but it’s always functioned as a gift shop so wrapping gifts to at minimum to protect items from breaking ought to be included. Now all they carry is big licensing child dolls and play house toys and bongs and take weed. No need to ever go back here. It’s changed a lot and I would recommend you avoid at all costs

I placed an online order to include a ceramic vase and it was in pieces when I received it. I then emailed twice, DMed on Instagram, left comments on Instagram and TikTok, and called the store twice with NO help whatsoever. I didn’t even get a response to my emails or on social media. Even worse, they responded to other commenters AFTER I commented asking for help and still completely ignored me. When I called I was just told they would tell their manager. This is absolutely the worst customer service I have ever experienced. I will never do business with this shop again.

I was buying some gifts for my friends, and after placing my purchase over a month ago for almost $200, I finally got an update that there was damage to my package. After multiple attempts to contact customer service, I have not heard back, and my package is still nowhere to be found. I don't usually make reviews like this, but this is so unprofessional, and I really just want to get what I ordered. I do not recommend shopping on the online store.

Friends NYC does sell several distinctive item such as the "No smoking" pencils. Nonetheless, the blind boxes are too expensive, and I would rather visit My Plastic Hearts or Kinokuniya for more choices and better prices.

I understand it’s the holidays and retail stores are very busy but at least provide your team with accurate information. I ordered an item online for pickup, not shipping, and called Saturday afternoon to see if it’s ready for pickup. The person on the phone assured me it would be ready by Sunday. My husband drove to your store and it still wasn’t ready to be picked up despite it being on the shelf. I called and spoke with your manager, who I could tell was trying her best, but really annoyed me when she refused to give me her name. I ended up canceling the order and asked for a refund.

Passed by this cute store and bought a few things

This was my first time visiting the shop, and I was very pleasantly surprised by the huge selection, and very fair prices! For anyone visiting, this would be a great place to get New York specific gifts! Their selection of vintage clothes is very well curated and all very clean! I would highly recommend this shop to locals and tourists alike!

As a small shop consisting largely of small gifts and home goods, Friends offers a lot for those looking for a store with hipster flair. In pair with gifts, a small section of used apparel is also available. The staff is friendly and welcoming to all, with items being affordable!

Typical L train trip to Bushwick.. started at the larger thrift shops, got totally overwhelmed, and then stumbled into this gem. Just the right amount of inventory, impeccably organized, and well priced! Perfect boutique with a little bit of everything. Snatched a cute shmmer dress and earrings.