Superior Wrecker Service - Towing Service in Westside Houston TX in
Houston (TX)

THIS COMPANY WILL JUST WASTE YOUR TIME! Called in today at 1230ish for pricing, was told 120 and that they could come immediately. Called back at 1245 to confirm I wanted the tow, I was told that they sent the wrecker out and it would be 45 minute wait because they sent the guy out to another job, but mine was next. Waited two hours and called back in, the dispatcher said they had another job, (which means they pushed my job to the back), but the wrecker was close by, would be to me in a 20 or so minutes. They still have not shown up, I just called and cancelled the tow. If I was told 2 and half hours from the beginning, that would have been fine, but instead they just had me waiting on them and wasted my time.

My Volvo mechanic called them to rescue me, transmission out. Truck showed up in 15 minutes. Randall the driver knew exactly what to do and did a good job.

Our company, Haven Automotive Services, has used the flat bed trucks of Superior Wrecker Service for over 20 years for towing BMW and Mercedes Benz autos into our facility for repair. We haven't had a single complaint with their services from our customers who are surprised that their bills for towing are lower than expected. If you need a vehicle towed, I have no hesitation in referring you to Superior Wrecker Service. Thanks John for your top notch service.

Have had nothing but good experiences using Superior Wrecker Service have used this company for years and will continue too. Keep up the great work!

I have been using Superior Wrecker for my personal and business use for over for 3 1/2 years now. The response time is great. I love the people that work there because they’re always in a good mood they always make me smile. Some lady made a bad review ranting and raving about them. I don’t believe a word she said. She never used their towing service. If she did she would give them Five Stars. What I do know is that Superior Wrecker is a very good company.

I have been using Superior record for 15 years. John and his wife are impeccable people and they stand behind their work 100%...

We have been utilizing Superior Wrecker for many years now. Anytime we have a unit that needs towed, they are always available to assist.

We have been using Superior for over five (5) years. Excellent company with friendly and courteous employees and the drivers are the greatest. Wish I could give them TEN STARS.

I'm trying to get to my apartment after a 12 hour day and this car is getting towed. I blow my horn because the tower is on the ground and I want him to know I'm there. I had plenty of space to get by but I didn't want him to get startled and get ran over. So for that courtesy he kicked my car. Excuse me for letting you know I'm coming thru. He threw a literal fit about it by kicking my car. I call the company to be told that I'm a lunatic for "being impatient." They're going to call the police and say it was assault, as in I somehow assaulted the driver. I record all my conversations so I'm not worried. Assault would've been running the ignorant person over instead of honking to warn them of my presence. The ACTUAL assault was the driver kicking my car. What really let me know how unprofessional they are is the fact that I clearly called with an issue.... Was I asked If there was any visible damage to my car? No. Was I asked if I was okay? No. Was there even a half apology for whatever inconvenience I perceived? No. Most of the times when a person calls to complain they just want you to acknowledge the issue and apologize. If this is how they handle complaints they don't need to be in business.

The "witness" is YOUR rude driver. I was about 20 feet away when I blew by horn. Your driver got off the ground in a huff and came and kicked my headlight. So at that point I drove thru because he was no longer in danger of actually getting run over. The actual witness was the guy whose car was being towed who found me and apologized for YOUR employee attacking my car and all the profanity he shouted. I am not petty enough to call the police for something as small as my car being kicked when there was no damage to it. I don't actually like to waste HPDs time and resources for now, clearly, ignorant people. I imagine you treat your paying customers with some degree of respect. That doesn't mean anything for the non paying people that are forced to interact with your employees/company.

Been using John and his crew for years, always helpful and on time. Since I am the manager of an auto repair shop they have towed countless vehicles for me with out incident. Always my first call. Thank you John for always being understanding when I'm putting the rush on you. Lol..

Superior Wrecker Service is the absolute best towing service in Houston, Tx and surrounding area. If you're ever stranded & need assistance, CALL SUPERIOR WRECKER service. I've been dealing with Superior for 1/4 of a century or more & they're the best. I've been in the automotive industry for 42 years and dealt with many tow companies. I'm Proud to say Superior Wrecker is truly SUPERIOR! Jerry has been with the company for many years which says a lot about the owners and their honesty & integrity.

I have used this company for years and will continue any time I need a wrecker. My most recent experience with them was that I was rear ended and hit the truck in front of me on the Katy Freeway during rush hour traffic and freaking out. I immediately called Superior and they had a truck to me in 15 minuets. The driver was very nice to me and tried to calm me down being as I was still shaken up over the wreck. I will never use anyone else.

I’d give 0 stars if possible. I made an appointment 4 days in advance for a Saturday pick up at 8AM. They said they’d be able to do it and assured me they had been in business since the 90s and have “superior” service. They also assured me that the driver would be on time and I would be able to make my 9AM appointment at the service shop.

On the day of the appointment I called at 8:13AM and they said the driver was 15-20 mins away. At 8:40AM I called again and they said the driver was almost to my pickup location. Finally at 9AM my patience with their lateness and lies ran out and I called another tow truck company to tow my vehicle. I even called to cancel my appointment at 9AM but no one would answer the phone. My service (or lack thereof) was terrible and I ended up missing my appointment at the service shop. I will never do business with this company again and definitely not recommend them. Only call this company if you want your time wasted and a lot of frustration!!

Ive been using John for years and he has always gone above and beyond my expectations. I recommended Superior for all your towing needs

Great and Fast Service. Honest and Clean New Trucks. The owner Mr. John is always friendly and helpful. Love you guys ! Keep up the good work

I've used this company twice now for a tow for my car and I cannot speak highly enough of them. I'm currently located in Galveston and my mechanic is in the Bellaire area of Houston. They have come to get my car and take it into Houston without hesitation or complaint. Their customer service is incredible, they always arrive on time or earlier, and their pricing is fair. Hopefully I won't have to use their services for a long time but if I do I won't hesitate to give them a call! I also won't hesitate to recommend them to anyone in need of a tow.

These guys have been great. I’ve used them twice to tow my Jeep from place to place in Houston. Prices are extremely fair and their response time is great. Emailed them and scheduled a truck for the next morning. Driver was there early and was very friendly.

Not only did these guys do an amazing job, but I got to speak to the owner, John. John is not only passionate about his business, but has over twenty-six years invested. He was very adamant about not ruining his, nor his family's reputation.

With that being said, John is a United States Air Force Veteran, which is why he, and his crew, are dedicated to an above standard service.

I served twelve years in the United States Army myself, and from my experience with John and his crew, they definitely stand above the rest!!

I am a customer, and in NO way associated with Superior Wrecker Service what-so-ever, but as a Veteran, I will recommend them...PERIOD

EXTREMELY VETERAN. AND FAMILY FRIENDLY!!!

Thank you for reading,
Chris

Superior Wrecker Service is a very professional wrecker company with speedy pickup! Dealing with a car that won't start is very stressful, but they made the towing part of the situation as comfortable as it could possibly be, and were very helpful and friendly.

Superior Wrecker is the BEST towing and roadside assistance company in Houston and surrounding areas! Quick response times, reasonable rates and excellent customer service. Jerry, my driver, went above and beyond his normal duties in assisting me in getting my car out of a storage facility. He brought serenity to my day (THANK YOU, JERRY)! Without hesitation, I highly recommend Superior Wrecker, and will definitely tell all my friends and family.

We have been using Superior Wrecker for 25 years and would not use another wrecker company. John and the crew are great!!!!

I have never been more pleased with a towing service in my life! I was about to head out to Dallas for thanksgiving with my daughter and my car wouldn't start! With the terrible experiences I have had with other towing companies I was freaking out that we wouldn't get to leave today after all. So not the case. Jose was here in 10 minutes... 10 minutes! He worked quickly, was extremely courteous and professional, and then charged me a very fair amount! I will never call another tow company. I have been stood up more times than I can count.. Jose and his crew are the complete other side of the spectrum! Give them your business!

My car stopped working at the gas station in West Houston/I-10. Called Superior Wrecker Services and they sent a driver out within 15-20 minutes. Super professional and courteous! Jose, my driver, was so kind, friendly, and knowledgeable. Will definitely recommend their services to others!

Friendly, quick and reasonably priced service! Needing your car towed is never a fun thing to deal with. I dreaded it as I searched online for a flatbed tow service. I called Superior Wrecker and received a quote over the phone, scheduled pick-up and the driver arrived even earlier (which worked out great)! I was charged exactly what I was quoted over the phone and the driver was very friendly. Thank you!

Awesome service and the driver who towed me was so amazing he took care of my car and before he towed me he kept me updated awesome ... His name was Jose just great service . I highly recommend this tow service..

Superior went above and beyond when I needed their service. Although the service was not for me but for my mother who knows limited English; when she was stranded, she did not know who to call and I found Superior online with amazing reviews. Not only were they super fast but they were nice enough to even call me as soon as they found her and picked the car up. Jerry, the wrecker guy, was also incredibly sweet with my mother that he even took a push from a passing car as he told her to stand on the sidewalk as he lifted her car up (what else should I expect from a Marine, right?). The woman who receives all their calls was AMAZING and helped so much when I called them during rush hour as I was miles away from helping my mom. Thank you so much, Superior! You will be getting all of my service from here on out!

From start to finish, this was by far the most professional towing service I have ever used. I called Superior on short notice to transport my truck from far north Houston down to Katy after purchasing a new vehicle. John and his crew went out of their way to make everything as painless as possible, even picking up the keys to the truck save me a 2-hour round trip. Everyone I met or spoke with was very polite, calling me to keep me regularly to update me on the progress. Highly recommended.