This rating is based on customer reviews, inventory size, pricing, and service quality
SOUTHWEST PARTZONE AUTO PARTS in Houston, TX scores about 70/100—overall positive but inconsistent. Many praise professional, helpful staff who locate parts fast (sometimes in ~20 min), good pricing and broad inventory including hard‑to‑find items, and a few note smooth installs and a 30‑day warranty; some mention local delivery. Yet recurring serious complaints: wrong or incomplete parts, long waits, poor communication, and refusals or delays on refunds/warranty claims, with reports of rude front‑desk interactions. Yard access and organization feel hit‑or‑miss. If you go, confirm part numbers and terms up front.
Address:
13065 Fondren Rd suite C, Houston, TX, United States
PLEASE BE AWARE! Do not buy used or any vehicle parts from this place. I'm trying to fix my car and my dad call this place to see if they had the transmission. My dad was told that they did. However, when we took the transmission to our mechanic to fix the car, he told us that was not a transmission for my car. My dad reached out to them asking why would they sell him a piece that was not made for the car. They said they were going to get the correct part and have ready the next day. My dad didn't hear from them so he called to ask what happened with the part. Long story short, they won't answer our phone calls. We called them from a different number and that's when they finally answer. My dad asked to speak to the owner but he was so rude and ended up hanging the phone. But believe me, they will hear from us in court. I won't let them get away with this.
⭐⭐⭐⭐ Your Go-To for Quick Parts and Helpful Advice! If you’re looking for a reliable spot for your car needs, Auto Part Zone (and similar shops like AutoZone) is a solid choice. I’ve visited several times for everything from new batteries to windshield wipers, and I’m always impressed by the selection. They carry a wide range of parts, from their dependable Duralast line to specialized fluids and tools. The Highlights: Helpful Staff: The team is usually great at troubleshooting. On my last visit, they even helped me run a free engine light scan, which saved me a trip to the mechanic. Convenience: They almost always have what I need in stock, and if not, they can usually have it delivered to the store by the next day. Free Services: I really appreciate the free battery testing and installation—it’s a huge time-saver! Room for Improvement: The only reason for 4 stars instead of 5 is that it can get pretty busy on weekends, leading to a bit of a wait at the counter. However, the quality of service and competitive pricing make it well worth it.
They broke the clips to the bumper I needed and didn’t want to give me a refund when I told them I didn’t need it anymore, they also took 2 hours to get my part. If I knew any better I would avoid this place and never do business here
Outstanding and knowledgeable about their invendory. No, not only did he tell me had the parts he walked up to it as soon as I walked in that was impressive. Great cruise. They all communicate seem to be on top of everything.
Three guys sitting at front desk need to work on their customer service skills! Who sends a customer to the back without being accompanied to look for a person named pancho? whom I don’t even know how he looks like. Finally find him only to be told he can’t pull part out because vehicle has no keys. Basically wasted time and gas for no reason. Save yourself and go elsewhere
They are very rude and not polite. There is a small group of employees working there who are really arrogant and very pushy! I ask if I can take it back if it is defective. He shakes his head and says no, as if mockingly! I didn't come there to play games. My time was wasted. Shame on you!
NO NO NO.... THEY SOLD ME AN ENGINE WITH MANY LEAKS .....I called them to ask if they had an engine for my car, and the guy "Cruz" stated they had 2 of them. I drove an hour to get there only for him to say that the engine is still in the old car and they needed to take it out....so that took another day for them to do that..They delivered it to my mechanic...only to discover that it had a bunch of leaks..Now why would they sell an engine like that..and charge people alot of money...They stated it had a warranty...but when I told them it had a lot of leaks and wanted it replaced...that's when they started ignoring my calls...putting me on hold...and things like that ...They told me they would replace it with the other one...but that the other one was in a car as well and at a different shop.........They were supposed to contact me when they pull the other one out..Well that was over a week ago and they never did contact me...I am considering getting legal representation because they do not provide refunds and they is not fair business....They knew that engine had problems and did not disclose that information
Great staff, knowledgeable and friendly. We recently purchased a transmission and they provided the most competitive price available between Louisiana and Texas, which included a 30-day warranty. There were absolutely no issues; it functioned flawlessly. I strongly recommend this company for your auto part replacement requirements.
I recently brought my vehicle to Southwest Partzone Auto Parts in Houston, and I couldn’t be more impressed. From start to finish, the experience was smooth, professional, and efficient.
When they found exactly the same part I needed, I was thrilled—not only for the convenience but also for the peace of mind that it fit perfectly. The staff was knowledgeable and clearly understood what I was looking for. Their communication was clear and direct, and I left feeling confident I was in capable hands.
I also want to highlight their delivery service within the Houston area—honestly, such a helpful option when you’re short on time or can’t pick things up right away . Plus, knowing they carry parts for all brands is a major bonus. Their 4.2-star reputation, backed by hundreds of reviews, is well deserved .
If you need auto body or mechanical parts and want a hassle-free experience with friendly, experienced staff, Southwest Partzone Auto Parts is a great choice. Highly recommended!
RUN FAR AWAY FROM THIS PLACE! I purchased an A.C. Compressor from these people and they initially gave me the wrong part. I waited 3 hours with my mechanic just to have to leave with nothing done. I tell them I want my money back and they say no because they have a replacement. I go get the replacement and wait another 3 hours for my mechanic to install it. The compressor only lasted for 15 minutes before going out. I call SW back to say "Hey this one still isn't work I want my money back". And they tell me no because they have a replacement. WHY would I get another replacement from a place that only sells junk. So 6hrs and $500 dollars later I am still have no working A.C. This place needs to be shutdown!
Man these guys were great from the time I walked through the door tell the time I left had the hood I needed for my Tahoe not only that the same color as well. Thanks guys
They were very prompt with my request. I called it in while I was on the road and they had it ready when I arrived in 20 min. I will definitely be using them the next time I'm looking for a used oart
If I could give zero stars I would this place try’s to rip you off. I purchased an engine from these guys and they sent me the wrong one I paid freight for this engine and they have the correct engine but refuse to send it to me. This company is untrustworthy. I now will be reaching out to the attorney generals office and my lawyer unless you want to waste your time don’t shop here awful customer service one lie after another!
jordan was very nice and very persistent and got me a really good price!!!! i appreciate that so much. didnt get the color door i wanted but for the price i took it anyways lol. they also have a lot of selections! thank you jordan
Bought a transmission, I should have followed my first instinct. They couldn’t find the part. I trusted that they found the correct part only to take to ma mechanic and they said it was the wrong part. When I came back they said they couldn’t do anything because ir was 5 days past the warranty. I told them I understand your warranty but I’m not bringing back because it’s broken. I’m bringing back because sold me the wrong part. They tried to give me another transmission same model. It does not work on my vehicle now I’m out $500 and they won’t do anything to fix the issue.
On March 3, 2025 I entered into the business and observed for individuals looking down on their phone playing games. I had to speak to one of them to get their attention. I had advised them that I was there for a transmission and fender for a vehicle I am fixing, previously I had called them and they informed me, they had my transmission and fender in stock and available. I sat there and waited for approximately 30 minutes until they told me that they did not have my fender in stock and my second option was a transmission that has almost 200,000 miles on it. The staff was rude with myself and other customers, real example given. A guy walked in asking for Alex and the representative rudely stated there is no Alex here multiple times. The guy was mistaken and was referring to a company. It wasn’t until the guy shaken the hand of another coworker where the representative acted decent. I only remained there because I thought they had the part I needed, like they told me. Either way I decided after the purchase I knew I wouldn’t come back.
The reviews on here are right. They are scammers. I bought a door for my car with the side mirror it came to $550.00. It was going to be delivered at a body shop they said they didn’t hear there but will get it. I told them 10 times make sure the door is in good shape and works. They delivered the door without the covering, the handle was missing, pieces were missing on the door and the door was muddy and dirty. They didn’t even clean the door. I called them they said they will make it right. So I needed a turbo they charged me $250.00. The turbo had a crack in it which means it’s no good. I tried to return it. They started cussing me out and tried to fight me. All five of them tried to jump me because I tried to return a part. They will give you a defective part so they won’t give you your money back. Henry, Felix, and the tall one that walk knocked kneed cussed me out and tried to fight me. I’m taking them to court and suing them. They do bad business and are scammers.
This location DOES NOT REFUND YOUR MONEY for any returns that are within their policy for 30 day Guarantee commitment they give you when you purchase the part. I spent $433.00 recently on a used Alternator and a week later, I requested to return the part that was not used and in the same condition I picked it up. I was wanting to return the part since my vehicle started working after changing the battery since that was the main fault.
When requesting a refund, I was told by the receptionist, that my best option is to sell the alternator to someone else to get my own money back since they will not refund my money. I requested to speak to the manager and was told that he is busy and does not have time to come to the phone. I requested a callback and left my contact information and did not receive a response to date and therefore the filing of this complaint to the BBB (Better Business Bureau) and leaving a Google Review was necessary.
Zach’s the man to talk to. Got the best price in town for an entire interior. Straight forward, no BS, same price as quoted on the phone. Thanks again!
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