This rating is based on customer reviews, inventory size, pricing, and service quality
Customer sentiment for Lemo Autos and Towing in Houston, TX is largely positive: quick arrivals, polite/professional drivers (Moses gets frequent praise), careful loading, and fair, affordable pricing. Communication and repeat business are common themes. Downsides: one serious report of a speeding crash with poor follow-up, and another about a price change, delay, loose tie-down, and no receipt. Little or no feedback on inventory variety, yard organization, or finding parts. Overall: 94/100, with fast response and budget-friendly service, but note safety/consistency concerns.
I was stranded in my car which is very low. I had trouble finding someone that could tow it without damaging anything. He was able to show up pretty quick and was super detailed when loading my car to make sure nothing got damaged. Thank you again for your help!
Driver hit our vehicle going 80 mph on the frontage road. Driver was unapologetic and management refused to provide insurance. Driver told us he was speeding up to get around us to get to another wreck. Absolute menace!
I really appreciate your continued trust in our services. Thank you for giving us multiple opportunities to handle your transportation needs—it’s always a pleasure working with you, and I look forward to serving you again
Regards,
Sam Lucas
Bridgeway Logistics LLC
Had a blowout on Westpark Tollway in my H2 Hummer and Lemo saved the day. Shared my location and 10 minutes later began loading me up and got a tow to Discount Tire. Great service, thank you.
Thank you for choosing us for your transportation needs. It’s always a pleasure working with you, and I look forward to serving you again.
Your sincerely
Mark Gibson
Bridgeway Logistics LLC
He was so detailed making sure my car was secured especially since the car had no power! I really thank him for his efforts. This company will take care of you! I highly recommend
I’d like to recommend Lemo wrecker services when it comes to punctuality, honesty, good below market prices, courtesy, helpfulness and honesty! I have used him over and over again! 5 star! Thank you !
The service at Lemo towing was quick and the staff was super friendly. The customer service team at Lemo towing went above and beyond to make sure all my needs were met.
The customer service was exceptional, as they kept me updated throughout the entire tow process"
I had a great experience with Lemo towing. The service was quick, and the billing was transparent"
I was blown away by the level of customer service. The staff was incredibly attentive and made sure all my needs were met"
Lemo towing is a five star service company I highly recommend them to anyone in need of a tow or minor car issues.
Thanks Moses and your entire team.
Great service! Fast and efficient, got my car to the drop off location perfectly safe even tho it wasn't starting and without a scratch! Highly recommended
I hate to be the one to break the 5 star streak, but my experience was bad enough that I felt I needed to share it here with those who might be thinking of using Lemo towing service with Moses. I called for a quote on a very specific thing, a tow of 3.6 miles from a parking lot to a repair shop. When I called I gave the year, make and model of my van and let him know it was a high roof and extended wheel base. It was a big van, and I made that clear before I got the price. Moses said he could do it for $150 and would be there in 30 minutes. About 50 minutes later he shows up, everything is good, he’s a cool guy and loads up the van, even points out some things that he sees is wrong with it that the county wreckers most likely caused. So he obviously does care about his customers in that way, or at least tries to show that he does.
Then after the load up he looks at me and says “I think, maybe like, $200” I said no, you said $150 on the phone, it’s $150. After a bit of back and forth he finally concedes and we go to meet at the repair shop. He then asks me TWO more times for more money. Asks for $200 and then offers to split in the middle at $175. He finally agrees after continuously badgering me for a little more money to accept the $150, and I even gave him $160 to cover the fees that cash app charges. That’s not how you run a good business, you don’t try to charge people more for a specific job that was already outlined.
The straw that broke the camels back is after all is said and done, I texted him and asked him for a receipt, because I need it to be refunded by my insurance. Obviously annoyed by our interaction, he reads both my messages and has ignored me for days since I’ve written him.
I give 2 stars because he did get my vehicle safely to the location (although the front chain wasn’t tight and it shifted and was dangerously leaning to one side). And he did accept the original price after back and forth, and didn’t try anything with me.
Moses, I’m a business owner too, if I hadn’t told you exactly what the job was going to be and you said on the phone or when you arrived that you would need to charge more because it was so big and it put more wear and tear on your flatbed I would understand, but you can’t do what you did. And you especially can’t let your anger get in the way of doing your duty to your customer, sending them a receipt when they ask for it.
I had a great experience with this company. I appreciate the customer service—they are very helpful and always there in times of need. Thank you again, and keep up the good work! Highly recommended for anyone seeking reliable and supportive service.
Thank you!!!
Best service ever, transaction was simple and easy, the driver was extremely helpful and professional i believe the drivers name is Moses. I will always use this tow company in the future.
Quick, fast service I called Moses and he came in a manner able time and was able to tow my car to the nearest tire shop! greatly appreciate it definitely recommend using them for any help you may need!
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