This rating is based on customer reviews, inventory size, pricing, and service quality
In Houston, TX, the latest reviews of AutoZone Auto Parts are overwhelmingly positive—96/100. Shoppers praise exceptional customer service from Freddy V., Tony M., Duy, Jacob, George, and CJ: quick battery tests/replacements, installs (headlights, wipers), code reads, practical advice, and honoring warranties. Customers often found the right parts (batteries, belts, key fobs), suggesting solid inventory; pricing is rarely discussed. Waits seem short, though one report notes delayed opening/poor communication and another unresolved TPMS query. Limited insight on store layout, but overall reliably helpful.
Big thanks to Duy at AutoZone for the excellent service. He checked my battery, let me know it was still under warranty, and replaced it on the spot. Because of his help, I made it to work with no problems. Really appreciate the quick and professional service!
Absolutely amazing service!! I needed help with my car because the air was blowing hot only, I had absolutely no idea what I was doing so I went into the store and was met with the most amazing hospitality from the store manager Freddy V. He helped me find what I needed and talked to me about my car I couldn’t have asked for better service he was such an angel!! If I could give more stars I would he was great such a pleasure.
Duy is a great guy. He went above and beyond while helping me. He didn’t just solve my problem, but he gave me suggestions on steps to take to prevent future issues with my car.
Thank you so much, Duy. I’ll always ask for you to help me when I go to this location.
Tony M. Is the best he explained things to me. So a woman can understand, great service great voice,very informative and trustworthy. I felt safe and not rushed
Thank you Tony
Tony M. took his time to help me install my battery in the hot heat in the for my 2016 Chevy Impala. I greatly appreciate his time to help me install the battery. His professionalism is always great when I go to this store. I want the team to know you have a great member on the team. I will shop here again. He educated me on my car as well. Quality and education component is top tier.
Freddy was a great help & had a lot of knowledge on the alternator belt I needed for my vehicle. I appreciate it seriously, he got me out of a jam & I even had a warranty on the part as well
Tonight was one of those nights when you really need a hero, and for me, that person was Freddy. He’s one of the most genuine people you’ll ever meet and helped me out when I needed it most. If you ever need assistance with your car, I 100% recommend stopping by this AutoZone and asking for Freddy. Huge thank you to him and bless this guy for going above and beyond!
The service I receive today Tony M was very pleasant. He took the time to explain about the points every time you go over $20 the points and what you receive back as well as time to honor my request for a test .He was very pleasant compared to the gentleman on my side of town.
Freddy, is an amazing store manager, does his job very well and is super customer friendly. He definitely knows how to run the store and attend people.
I went to get a battery test, and had the best customer service by Tony. He helped me to find the right battery for my vehicle and help me installed it. Very happy with the service.
Freddy was a fabulous guy. Was really helpful with me and my wife and even was nice enough to help me out with my vehicle. Highly recommend you to come check him out in AutoZone
There were two guys that helped me with my battery because my car would not start in my battery red, but it was Bad condition. The gentlemen were so nice and helped me by replacing the old battery with a new one.
Came in for a battery check and Freddy took care of it all!
He double checked that I was getting the correct item and changed the battery himself.
He ensure my vehicle had what was needed for safe travel! Thank you Freddy!
JACOB WAS SO freaking amazing ! Truly helpful and very nice with impeccable customer service ! He’ll be the one thing that keeps me coming back to this location ! He definitely needs a raise ! Thank you so much Jacob !
I had an awesome experience at AutoZone thanks to Freddy! He was super helpful, patient, and knew exactly what he was doing. He took the time to answer my questions, helped me find the right part, and even gave me advice on how to install it. It’s not every day you get service like that. You can tell he really cares about helping customers. Shoutout to Freddy thank you for going above and beyond!
I came to AutoZone 04263 on Fuqua
to buy a new battery, and George R. assisted me. He took the time to check my battery first to make sure I actually needed a replacement—which I did. He then installed the new battery for me. Thank you, George, and thank you AutoZone! You’re the best!
Tony M at store 4263 was amazing... I came in with an battery issue... He wasn't hesitant to assist me with battery testing also the purchase and also helped me with installing my battery!!!! Tony M was very patient and pleasant!!!! Thank you Tony for your time, professionalism, and patience... From the time I walked in the door.... Auto Zones need more employees like Mr. Tony M!!!
I sat outside for 20 minutes prior to them opening at 7:30. At 7:37 they come to the door and state they’re not opening up yet due to closing issues. Common courtesy would’ve been nice to inform someone I just wasted 30 minutes.
I came in because my check engine light came on. I was greeted by Tony (autozone employee). He was able to test my engine and provided me with the code for why the light came on. He was very polite, friendly, understanding and hardworking. Thank you Tony for the great customer service. I will definitely come back.
George helped me out by changing my battery, I went to the location on Seaford dr and the manager checked my battery and said it was fine after I told him my car would start. He asked me, do you have the Chek engine light on? I said no. And he said, then we can't check it, so I asked again , can you please just try cause my car won't start, and he came out to check in a bad mood and still told me the battery is fine. So I got ? and left. Came here and asked George to check and it and he was so kind to do it and guess what, IT WAS THE BATTERY !! he was nice to change it even tho is freaking hot outside. Definitely recommended people to come see him.
Thank you George Rodriguez
My battery was on the verge of exploding and smelled like rotten eggs. CJ was very helpful in replacing it and educating me on the correct type of battery my car should be using to avoid this issue in the future.
Freddy was the man he really saved the day helped us install a new battery made sure we were taken care of and situated and that our needs were met to the best of his capabilities.
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