LKQ Pick Your Part - Houston Wallisville in
Houston (TX)

Customer service is garbage dont waste your time

Jackie helped me get the right part and the best price! All the employees were very professional and well organized I will absolutely be back here!

I really is approved pick a parts pick your own part and you save a lot of money a very good idea very accepted!!!

Best pick a part yard i have been so far. The staff was very friendly and helpful especially one of the cashiers, his name is Alex. he was super helpful in explaining how the warranty work for the parts and price range. I can't thank him enough for his help.

Been a customer here for 4+ years the one time I go to this location I'm 20¢ short on a part that was 30$ online and then magically 80$ in store and the cashier didn't do anything but smirk. I brought back all the money she needed in coins and somehow told me I'm still short and they're about to have to call the police? Over 20¢? That I handed right to her? Never will I return to this location as apparently if you appear to have it they're going to milk every cent out of you. Inner Houston location is better and people are actually somewhat compassionate.

Service sucked rude people don’t want to work or move anything you asked to look up something they acted like it was more of an inconvenience for them

Super quick, friendly and understanding, ten out of ten would recommend and will use again anytime I need to get rid of a junk car

Great place with great prices. Carla who works in front as cashier was THE BEST!!! Friendly, helpful, very knowledgeable about parts, and answered several questions I had. Thank you so much! I was concerned driving an hour to get here because of some negative reviews I read but I'm glad I came out because I got everything I needed all in one place.. I guess some people just like to complain. I'll be back next time I need parts for my project vehicles.

All employees are not attending and they don’t know how treat the customers they west my time. We agreed on part price, then at the checkout, I don’t recommend to deal with them because they cheat with prices.

parts prices up the roff now they got the entrance payment together with the parts pay line its just a hassle to come in and out takes more time to get in and out than actually getting the parts not worth the time better ordering online

I really love coming here. I have come here many times. The staff are great. The people that check you in have a good attitude. The four cashiers (Carla, Jackie, etc.) that I have worked with are great. Yesterday (10/4/2025), Carla was my cashier and she had a great attitude. Also, she was professional, friendly and helpful. In addition, the people that check you out before you leave are easy to work with. When I have checked the vehicle inventory online before going, the vehicles have been there. Finally, the prices are good.

I went to remove some engine heads… I was there all day… I brought the heads to pay and they wanted to charge me for the camshaft… the heads separately, there were 2, they almost cost $700… and they sell you the complete engine for $420 without any insurance… they prefer to throw them away than sell you the complete heads at a reasonable price… the junkyard wants $120 for the heads at $150 removed, just to collect them… LKQ will bathe

Website is not accurate at all, went to get body panels for a car that website said was complete and available, got there and the car had been completely stripped

Make sure when you buy your parts if you don't want warranty to let them know. They give you the price with the warranty and don't say anything even when I called them out on it. They just shrug their shoulders, that's sad. Not only that, you go around looking for a specific part, you only find one with damage and they don't even work with you. They rather throw the part away than give you a couple dollars off. That just seems crazy to me. I normally go to the smaller junkyards even the smaller lkq, I never had an issue with them working with me because they know the part is damage, and they'd rather sell it than just throw it away.

I want to thank Jacky for being such a big Help and informative. She kept me posted on the parts I bought, prices, and explained me how the yard is set up such as numerical. Ask for her when you get there !!

Pick your part on Wallisville rd in Houston is my go to place to sell a car or get the parts I need at a low price. The staff are friendly and professional. Thomas is the man, he’s on the job and always willing to help. Thanks Thomas

Been coming to this yard for years and I love how cheap the parts are, and Erica definitely is a great person that helped me out! Just come prepared to walk and have all the tools you think you’ll need. lol.

Just left here today I believe it was Vivian and Chris who assisted me with correcting some issues I had with a receipt and they accommodated me very well actually went above and beyond the staff was very polite and the vehicle options were unmatched. I Definitely recommend Pick Your Part Wallisville Rd, Houston, Texas. My GO To From Here On Thanks!!!!!

ERICA WAS AMAZING!!! I searched the LKQ website and went to Northville first and then ended up in Wallisville trying to find a part for a mercedes E-350 which was showing up in pictures, to my surprise the parts were not available and I ended up walking back to the front when I saw an E-350 that was marked "done" but behind the fences! I went up and respectfully asked Erica and she asked me to talk to Mr.AD who was kind enough to let me just go and pull off a mirror housing since the car was marked done and was scheduled to be put out the next day. Honestly, I really appreciate the friendliness of the staff and willingness to help out. It took me 1 hour to drive to Northville and then about 20ish minutes to come to Wallisville. If it weren't for their kindness and understanding I would have been walking out in vain upset that despite searching keenly I ended up not finding a part. But in my situation that wasn't the case and the willingness to work with me really meant alot to me! Again, once again Erica was amazing and my big thanks to Mr.AD and Viviana for their kindness and willingness to help me through the process!

Make sure you opt out of the warranty and you tell them… they’ll just add it on to EVERY part/piece you buy. They said they’re not allowed to tell you they’re adding it. You’re supposed to notice it on the screen because it automatically adds it to every item you buy. Make sure you look at the screen and tell them no warranty. Even for plastic or rubber items. BS..

I would give it 0 but know that you will be charged for everything they can think of off one thing, granted the stuff is not going back to the original car and will be trash otherwise. EXAMPLE: I brought a passenger seat to the front manual, on a 39.99 special. She comes to me with the seat, headrest, and seat belt, tensioner, with pretentioner (which is built in the seat). $100, add warranty to each. It is always this location.

Don't use the "we now pull parts" service, at least on big parts. Tried to use the service on buying a transmission, was told it would be ready the following week. Got a call the following week that it ended up getting sold to someone else. The front counter people claimed that they were told by the parts removers that they were not been able to remove it, yet someone else was able to. Front counter people were easy to deal with, no issues with them, but it's costing me more time and money now having to search for another transmission. Wish I would've just pulled it myself like I usually do.

My experience here was good. Happened to have an issue with my brother tossing his wrist band from a different location. When I told the cashier about the issue, the manager over heard and told her to give my brother a wrist band as I showed proof of purchase from my bank account and everything got squared away. Definitely felt better going to this facility than the SW one.

This place has deteriorated in customer service although the outside has a new appearance. They say they offer to pull the part well let tell you about the experience I had today. They sold me a bad battery and although I used my credit card to pay they refused to exchange the battery without the receipt. This is very inconvenient & unprofessional the way they operate the outside. They had me in line for the longest time when the only question was will I need the actual receipt and after 25 mins they told me they would need it. Which it's their bad battery and they mark it. I went to the same person who was so unprofessional it was a shame. He said he needed the receipt even tho he remembered me going just 2 hours prior. This place has people going in and out that are suppose to be working to help but they only send you to go sit or wait in another line. I shouldn't have to go through none of that to verify my purchase when I used my credit card. That is ridiculous. I don't appreciate the attitudes of the females working outside they acted so tired like their job was literally so back breaking when they chose the job. It's not the customers fault if they are being over worked and under paid but today we paid the ultimate price wasting time and gas going back and forth. I wouldn't trust their batteries but now we are stuck with one that's bad until we switch it. This will be the 3rd time going to this raggedy place today. I wouldn't waste my time going here unless you have absolutely no other choice. They have a window fix place there that does a amazing job which is the only reason they earned any stars at all. I definitely won't be coming to get anymore of their broken busted up batteries.

Came to LKQ Pick You Park and Erica, Amanda, Stephanie and Victor gave great service was very nice and friendly to not only me but others too. I will definitely come back #

I really wish I could not give any stars, they do not honor returns even if you pay for the extra 90 day return, they will say it is not there's when you can clearly see that it is marked, I paid 342.15 for a transmission that I can't use on my vehicle because mine needs the second sensor so I tried to return theirs so I could go pick mine up at another lkq location. They lied and said they only use one paint color which you can clearly see from the pictures that they use multiple colors. The guy who was there over the weekend when we tried to return it the first time tried to say he didn't remember us even being there 2 days before. But then lied again saying we were there over the weekend to get the core charge. I have been on the phone with the Manager multiple times today before driving 2 and a half hours for no reason. But like he said he "does this everyday to people" so other than the price of transmission, core, and warranty was not enough I am now out the four trips to Houston while my vehicle is still without the correct transmission.

Very cool place. Cheap entrance fee. I was here for training but considering bringing my kid out just to let him look at the vehicles. It is what you would expect from a junk yard...old, wrecked cars that have been picked apart...but cool anyway. Was thinking that it would be cool to come with a group and do a scavenger hunt or contest to see who could find the coolest item.