This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, JM Brothers Towing Services in Houston, TX scores 92/100. Customers praise fast arrivals (often minutes, even late night), professional and courteous drivers, careful handling, clear updates, fair pricing that’s sometimes lower than competitors, and help with insurance. Strengths: reliable dispatch, secure tows, respectful service. Complaints, though fewer, are notable: inconsistent quotes/upselling, a non‑refundable deposit dispute, and one refund/no‑show claim—so ask for written pricing. No clear data on parts inventory, yard organization, or parts-finding.
Just bought my 2026 Canam Ryker …. Sadly I hit a 18 wheeler tire and busted my radiator 10 o’clock at night … Call this guy and he came right away… He showed me exactly how he was securing my bike and was very nice and down to earth… I know if I’m ever in the situation again he has my business.
This company is an outright scam. They collect money, provide absolutely nothing in return, and then refuse to issue refunds. Once they have your payment, they disappear. Completely dishonest and unethical business practices. Do not waste your money here.
DO NOT use these guys for their services. Absolute jokes and show no credibility. Had me waiting for 2+ hours for a tow truck in the city and wouldn’t answer their phones the rest of the day. Really terrible help in a stressful situation. Also tried to charge me $150 above what I ended up paying.
I was more than impressed with calling and getting a actual person on the phone. They were respectful and gave honest information about the time and cost of the tow. The tow driver called to confirm location and his time. The cost didn't increase and he put the car exactly where I wanted it. I will be reaching out again if I have any more need for a tow.
Ahmad really helped my husband and me tonight. He was very professional, made sure we got home safely, and the car was clean and secure. Thank you, Ahmad, for all your hard work!
This company cares a lot about customer satisfaction which I appreciated because when I communicated an issue I had with my experience, they reached out to me promptly to make sure it was solved. The driver was friendly and made sure my car wasn’t damaged. Highly recommend!
Nice service and had a tow truck at my location in about an hour, but these guys are shady with their pricing. They tried charging $435 for an 8 mile tow, but when I asked for a breakdown of the price, they told me it’d actually be $300. Moral of the story is wherever you are, always question the price and you magically get 30% off
Thank you to JM Brothers Towing for the support and for taking the time to leave us a review. Your professionalism and dedication to helping customers really shows. We appreciate the mutual respect in the towing community and look forward to working together whenever needed.
Clear Lake Towing.
I am very happy with this towing service. They are very kind and I did not have to wait a long time. I will be using them anytime I need a tow. They kept me updated where they were
Just an amazing company! Thank you!!
Absolutely phenomenal service. My son had a tire blow out in a sketchy part of town at 11pm. I initially told him to use the built in service in the vehicle to get a tow ASAP (they're supposed to be the fastest), and they had a 2 hour estimate. I called JM, and they had a driver there in 25 minutes. Loaded up in 5, and dropped at the discount tire near me home to repaired in the morning.
Any time you have to call for a tow, something bad has happened; but these guys at least make it tolerable.
Service was ok, but the charged me $50 deposit over phone. Said it would go towards my $295 charge. Then they charged me another $350 at drop off. I feel that is not right.
Ali took the time to give me options on what to do with my son’s Honda Civic after the accident. I personally watched him unload the car on my driveway. He did it with so much care, in a way he was gentle with the car! Would recommend to anyone. They also work directly with your insurance company so you don’t have to go through the hassle. Awesome service!!!
This towing service is top-notch. The dispatcher's courteous and professional demeanor immediately instilled confidence. The driver's prompt arrival, careful handling of the vehicle, and clear explanations streamlined a stressful situation into a seamless, worry-free experience. The price was justified by the superior service, reflecting a customer-centric approach. I would not hesitate to recommend this company for roadside assistance or towing needs.
This towing company really stands out. The dispatcher was super polite and professional from the start, which made me feel confident. The driver was fast, careful with my car, and explained everything clearly. They turned a stressful situation into a smooth, worry-free experience. The price was fair for the great service, and it felt like they really cared about the customer. I'd definitely recommend them to anyone needing help on the road or a tow.
Awful customer service. We ended up not needing them and they refused to refund us the deposit. They never said the deposit was non-refundable until we called back to cancel. The message said $50 but they said on the phone it was $75 deposit. They gave us a wait time of 50 minutes then changed it to 15 when I called back to cancel. The tow truck driver then tried to tell me it would mess up our transmission by towing it ourselves, manual vehicles obviously work differently than automatics. Would not recommend
Amazing service! My vehicle broke down on me around 9:45pm i had to leave it. I made it home around 10:00pm called them and they picked my vehicle up brung it to me by 10:30pm Amazing reliable, trustworthy services I will definitely be recommending them. Thank y’all again for helping me out!
Quentin is the best!!!! Very patient and manageable. I called 2 other places and they couldn’t get my vehicle. When he arrived he said no problem. He didn’t complain! Just got the job done!!! Thanks Quentin your the GOAT
I called to get an estimate on how much it would cost to tow my truck to a mechanic. Everything was so smooth. Can’t beat the price. Friendly and professional service will definitely use them in the future
I got my car stuck on the side of the road today due to engine troubles and,I called them to come get me,they came and got my car only a few minutes after I made the call and confirmed the location,A second tow truck that I recently declined the quote for also came and got mad that they misunderstood my request.Ali made sure that everything was safe and working properly on my car and that me and my passengers were comfortable throughout the whole ride.He also drives exceptionally well and provides an affordable and fair price for the services offered
This towing company is exceptional. From the first call, the dispatcher was polite and professional, giving me confidence right away. The driver showed up quickly, treated my vehicle with care, and explained everything clearly. In a stressful moment, they made the whole process smooth and worry-free. The price was more than fair for the quality of service, and I genuinely felt like they put the customer first. I’d recommend them without hesitation to anyone who needs roadside assistance or towing.
Amazing service! My car broke down and they arrived very quickly to help me. The team was professional, friendly, and the prices were fair and reasonable. Highly recommended!
I had a fantastic experience with JM Brothers Towing Services .They arrived quickly, handled work vehicle with care, and were extremely professional from start to finish. The driver was courteous, knowledgeable, and made a stressful situation much easier to deal with. It’s rare to find such reliable and friendly service…highly recommend them if you ever need a tow!!!
Nicest people! Had to tow my Hellcat and not being from Houston didn’t know who I could trust but I’m so glad I found them to be honest, they were so quick, careful, most upfront and reliable they were quick to arrive and provided easiest and great service. Luckily I caught a free ride in their nice trucks! Huge help! Thankyou!
I had an excellent experience with JM Towing Company. From the moment I called, their customer service was professional, prompt, and reassuring. They arrived faster than expected and handled everything smoothly and with care.
The driver was friendly, respectful, and clearly experienced. He took the time to explain everything, ensured my vehicle was secure, and made a stressful situation much easier to manage. You can tell they really care about their customers.
If you’re looking for fast, reliable, and trustworthy towing service, I highly recommend JM Towing Company. They definitely earned my 5-star rating!
Absolutely RELIABLE!!!!Was on time from the very moment I made contact, showed up as and when promised. Delivered excellent service. If I could give a million starts, I will. Well done and thank you. Keep up the exceptional service you render.
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