O'Reilly Auto Parts in
Houston (TX)

They are getting people battery’s and draining them we took the battery too them meanwhile we have a battery reader which told us before we Took it to O’Reilly now it’s at zero they drained the battery and told us it was a bad battery So every week I will do a review until I drain they review ….. the customer service is horrible this is not the time to be trying up sell people The economy is at shit and that is wrong ain’t no way the battery should be dead that is diabolical See yall next week for my second review

Staff member Dejul was very rude and disrespectful. Because of his disrespectful attitude he lost a $400 sale. My money was spent at Auto Zone where I was treated with the utmost RESPECT!

Went yesterday to get a battery charged because I left my lights on brand new battery. Haven’t had the battery for a month went to charge it and when I came back, he told me the battery was bad. I sold him a warranty that I just bought the battery and the battery was not even a month old. He went back and put it back on the system and say oh the battery is good. I don’t know why I said it was badso I took my battery put it in the car and it was not charged. He never charged the battery at all trying to make me buy a new battery bad business once I find his name I will come back and post it and his picture.

Staff very helpful and this location customer service is great

Ive been in this community for 15yrs. I have watched the so called service of this establishment rapidly diminish. I don’t know why I haven't written a review until now but enough is enough. I placed and online order @ 2pm that was supposed to be ready in one hour. I call back at 7p to ask about the curbside pickup. They guy acts as though they don't have curbside side service. I arrive at the store @720 while on hold the entire time. Im thinking they must be busy. When I arrive there is one customer in the store. I tell they guy why have you had me on hold this entire 20 minutes when there is no traffic in the store. He tells me that I am lying about how long I was on hold not realizing that I was on hold already when he pickup my call. Then he begins to shift the employee that was working before he arrived. This is not the first time I have had customer service issues with certain employee at this particular store. It seems to be the senior employees that have these types of attitudes. There is no reason for this type of service in this store. These people are there simply for a check. I usually go to a different store just to avoid the feeling I get when I go there. They are not war and hospitable as you would think. They cannot troubleshoot or problem solve. They make assumptions based on your appearance. There is never a manager on duty when things escalate. several times I have had to come back the next day to speak with a so called manager. I will never spend my money here again until these employee are replaced with people who understands customer service. I hope this review reaches a corporate office to investigate these claims. I am sure that other customers feel the same way. With a proper investigation corporate will see that there needs to be some severe changes in this store. The reason I am ticked is because No other Oriely's behave this way ti has to be the one on the corner from my house. Until then iots autozone or advanced auto parts for me.

The service employees help me find all the auto equipment that I need.

I hate 2 go in there poor customer service smh

Been calling since Friday and it’s Saturday like damn does anybody ever answer the phone to this place. Exactly why I’ll just deal with autozone. Not only do yall have rude workers but seems like yall have lazy staff as well smfh.

My go to place for parts but in the last couple years they have been missing the business either by ordering wrong parts selling my ordered parts and making me wait even longer after it was even paid for. It wasnt this oreillys but a combination of all of them. It's a sign of the times. Nothing is static everything changes. Hi lo auto parts is truly a thing gone by.

Seemed to be the manager at that store but she was very rude, unhelpful I couldn't deal with her attitude so I purchased my brakes at Advanced Auto Parts with no problems!!!

OMG… Sales associate Delje was so helpful and so knowledgeable… I recommend going to this O’Reilly’s over all the other ones that I have been to… Thanks, D.

WARNING!!! CHOOSE A DIFFERENT O'REILLY OR GO TO AUTOZONE NEXT DOOR!!! If I could give 0 stars I would. This location is the worst! The lady Manager, MARIA IS EXTREMELY RUDE! She overheard me ask the young man assisting me, IF they matched AutoZone prices. The young man stated, "YES THEY DO." She swiftly injected herself into our conversation overriding him saying, "No, they don't; unless the quote is a printed receipt." However, the male Manager standing nearby said, "go ahead and match the price." Then Maria gave him the "crazy eye" look, which apparently frightened him, so he changed up quickly by agreeing, "oh yeah, you have to have a printed receipt." She wouldn't allow anyone else to assist us at this point. So we walked next door to AutoZone and got the receipt and came back. Then Maria wouldn't accept the receipt and made another excuse stating because AutoZone didn't have the part in store, she wouldn't match the price. As I was speaking with the male manager, she injected herself again rudely speaking in Spanish (not knowing, I understood her RACIST COMMENTS) when I told her that was rude, she then texted him and his phone lit up, showing the message. So I stated, "so you texted him?!" Then she turned the phone over. Then she started back rudely and sarcastically speaking in Spanish yet again; terrible customer service. She MUST be a relative of the owner because I don't know how else she's still employed here!

The salesman Carlos also called assistant manager was very rude no courtesy, very disrespectful. Also no customer service I recommend not to go near him for the service

If I could give 0 stars I would. The Manager lady is extremely rude. My boyfriend went in today and she was extremely rude and sarcastic like ALWAYS. If you dont like your job, quit lady. Unfortunately, this is the closest Oreily so we visit it constantly. She is ALWAYS so rude! Last time we go there for sure.

I wouldn’t dare come to this store a fourth time. The customer service is trash…. The help is trash… the workers act so lazy as if they don’t want to help or do their dang job…. Even tho orielly is a really good part store to buy from…. This location customer service is out right terrible

Assistant manager is really rude and not willing help. I came in 2 hours before to ask about my warranty and Angel helped my husband and I and told us to bring the battery back and they can do a warranty on it. Came back with the ticket that it IS A BAD battery and right before the exchange the assistant manager yells from across the register that No he’s not going to do the warranty exchange because he doesn’t trust that Autozone checking it for me. All this while there other customers stand around waiting to be helped. He had no need to jump into my conversation with the employee who was already helping me. UPDATE: just came to ANOTHER O’Reilly and they did the warranty for me. NICE FAST AND FRIENDLY.

This location has to be the worst place to come of all places. Maria is extremely rude! When I came in, I wasn’t greeted & she was on the phone having a loud, personal conversation on the company phone, on company time! So I asked her to help me, she lied & said she was on the phone with a customer and started speaking Spanish (I’m half Hispanic so I understood everything she was saying) she turned away & continued the conversation saying “No I’m not mad, it’s just you don’t do what you say…. entonces vamos hoy!” After she finally ended her personal conversation she mumbled & walked off & went to the back with the other female who’s “only a cashier”. (Her words when I asked her for help). There was a very long line and only one person took the time to assist me- The Spanish man with the glasses. He was very calm, professional & helpful and apologized about the wait and everything. His customer service skills are beyond amazing & he definitely deserves a raise A.S.A.P.! Maria needs to know it’s not okay to be rude to people spending money, with your employer, O’Reilly while there’s many other auto part stores willing to do the right thing and assist their customers. She makes this store look very bad.

Perfect place to find those speciality tools most places do not carry. Prices were reasonable. Enough selections to meet your budget. Staff wears masks and uses clear dividers at the registers. This is the new norm.

You got to be one of the worst O'Reilly locations it has to be management that is the problem. Came in here just to get a small replacement part waited 18 minutes without anybody acknowledging me saying please hold anything. In fact there was nobody to be seen for the first 11 minutes. Watching the timer on my phone after 11 minutes 2 people showed up behind register is to answer the phones never once acknowledged in me. Then they disappeared in the back. Don't come to this location unless you have 30 minutes to buy some small part because that's how long you'll probably have to wait before anyone will even acknowledge you walked in the store

Should have a dedicated register for people who just need a can of oil, wax, or tire shine and not have to wait 15min behind someone who don't know what engine they have . Grrr

First, I called the store six times before going there and never got an answer to any of them. I drove to the store and received bad & rude assistance from the manager. He did not have any knowledge of a basic ‘10 Chevy half ton pick-up truck. I recognized him being rude by his way of asking anything, mostly with the expression on his face, he asked me the same question more than once after I provided the correct answer. Parts were also not in stock. I found the parts at Autozone not far from Oreilly there that same day. I will not return to this branch for service again and will definitely tell others, to keep them from having the same bad experience I’ve had.

Went to buy some brake pads and get my rotor cut. They did an outstanding job on the rotors. Very pleased with this place. That's why I keep coming back here instead of going to autozone. Would recommend it. The staff were helpful and friendly the time I was there even though it was packed at the tjme I went.

Very helpful an friendly just be pationt after all most people that go there don't know much about cars so it sometimes takes a few minutes

Thanks Mr. Terry for helping me out with some questions I had about my newly purchased lock gas cap and your time showing how to use the item properly Thanks a million D.

Very clean. Great employees. Knowledgeable and helps you get what you needed at another store of they don't have it at theirs.

Management suck! I'm a disabled person and he wouldn't help to take my battery out of my car so I could purchase another one. He said that he didn't have time! On top of that he lost money! How crazy is that!

*BEWARE* If you don't already know someone that works here, go somewhere else, you'll be ignored for the most part. One worker spent a lot of time checking a customer out, due to the friendly conversation they were having, which is fine where there isn't a line of people waiting. During this time another worker (of 3+) came from the back and opened a new register, but checked out someone that just came in, who he obviously knew and then went outside to test their battery.