This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews for B J Used Auto Parts in Houston, TX are polarized. Many cite knowledgeable, friendly staff, quick pull times, clean parts, and hard-to-find inventory, while others report unreachable phones/long holds, rude service, price jumps from quotes, and refund/warranty disputes. Finding parts is often easy because staff pulls them, but phone support is unreliable. One review seems about a different shop, adding slight uncertainty. Overall score: 57/100. Bottom line: good finds, watch pricing and confirm return terms.
B & J Autocare did an excellent job on the suspension work for my Toyota Highlander. Their pricing was very fair compared to other shops I checked, and they were upfront and honest throughout the process. They don’t overcharge on labor like many other auto shops, which I really appreciated.I would definitely definitely recommend them.
Pedro helped me out. Very knowledgeable guy, had good recommendations. Gave me straight answers, didnt waste time. Very professional. I had good experience with this yard.
WARNING! They WILL NOT refund your money, even if they say they will. They knowingly sent me the wrong part, and when I couldn't make it fit... too bad. There's $300 I'll never get back.
Scammers They will try to rip you off big time. I called them about a part for my car they give me price for that part 125$ then when i go in person the price went from 125 to 200$ I recommend that you don't go there at all as they will try to triple charge.
BUYERS BE AWARE. They will try to rip you off big time. I texted them about a radiator hose that is brand from the dealer is for $43, I went in person and they said it is $150 for a used part. I recommend that you don't go there at all as they will try to triple charge you.
JR was a pleasure both on the phone and when we showed up. He was super helpful and had exactly what I needed. I will be back next time I need any part!
The only thing I can say about this guy, is great. Very friendly. After calling every place local, BJ had exactly what we needed at a price much lower than anyone else. Would definitely recommend him.
If I could give ZERO stars to SAMUEL I WOULD. Samuel is a “Collision specialist” referred to me by a family member. If you like getting scammed you came to the right place. He will take your money, ask for more money and NEVER WORK ON YOUR VEHICLE. My truck sat there for over a year. When I went to check on it I noticed parts were missing, my truck had been drove through wet concrete(wash out) and that he was using my vehicle to move stuff around the junk yard. Also he paints like he’s never painted before in his life. (Cracks, bubbles, pealing.) If he even decides to work on your vehicle. Owner of the establishment is ok with him scamming people for their hard earned money. GO ANYWHERE ELSE!!!!!
We had a great experience here. We were in the search for a 2010 Toyota Corolla rear door and the front staff were very friendly and helpful with us. They even gave us a reasonable discount since the door had some dents on it.
Definitely recommend
David David David... the guy that answers the phone. This guy is very disrespectful, rude, unprofessional, and most certainly not business oriented. He doesn't like to do his job and he will rip you off if your not educated on car parts. he doesn't care about giving great customer service. The guy doesn't really have anything to loose if you ask me. He is a alcoholic. He pretty much goes around ruining people's day and he does it on purpose. Protect your peace and your energy. Do not buy parts here.
Steer clear! I went in to buy a tire and a rim for my car. I ask the guy how much tread was left on the tire(as I need it for my spare). He had the audacity to tell me 50% left. I can look at it and tell it’s pretty low but I needed something right now. I came to have it checked at an actual tire place and the tread is at 3/32”. So now I am buying a new tire to replace the one I just bought!
Old guy sound drunk on phone and was more interested in not making a sale. Wasted my time. Don’t even bother with calling. You will definitely regret it.
Found a Yellow Mini Cooper with the quarter panel I needed here, People were very respectful and cool and they pulled the part for me real fast! Will be heading back if need be(Hopefully people drive safer and stop slamming into my car)
I don't recommand any one to take any spare part from this shop. He is not telling truth . I got a transmission from his place and give me a month waranty and i had one issue with transmission but he refused to return back and now the transmission totally not working properly after 50 days and i pay 12 hundred to fix this and now I'm losing again because i trust that guys he told me the transmission i can drive fro 36 thousand miles but now only i drived for 2000 miles
Please guys stay away from these shop No one treat with this store or shop , they are cheating and sell bad parts .after 50 days the part not working and these people don’t care about customer they are robbed us then no return back the money or replace the bad parts. Bad services
Asked to buy a catylitic converter for my wife's vehicle, the guy (David) said he couldn't sale just the converter because it was against EPA regulations but he could sale me the whole exhaust system that included the converter for 300. Dollars so I agreed, I guess one of his workers that didn't no English started removing the exhaust system started having difficulty removing the part, told David and he told me it would cost extra for the manifold. I told him in this model vehicle it is all one piece he said he can get 150. For that part all day so he would need to add 100 more dollars and I Replied " Well that's what I asked you when I walked in and you gave me a bogus EPA story!" I told the guy to forget it I don't do business like this and give me my money back. As I was walking out I seen the same type catylitic converters with manifolds hanging on the walls ! POS!
Horrible customer service. I was completely ignored by their staff when I first walked in and when I finally got someone to talk to me and asked about the part I needed, they treated me condescendingly and immediately told me they didn't have it and to try somewhere else.
These cats are GREAT! Their prices are fantastic, but more than that, they're just all around good dudes. I'll definitely be going back. Thanks for the great service and hood, gentlemen!
I came by this place while looking for a part for my SAAB and they had me covered. Not only did they have the hard to find part I was looking for but, the price was vary fair (read that as CHEAP!!). And the crew working both inside and outside were very nice. Good job guys!
They were super nice and helpful. I love the energy they have to keep the place going. They also stayed late to help me get a part that was much need to get me back mobile. I would like to thank the fellas for helping me and showing me why I needed the part. You guys rock.
Called ahead and asked if the had the part I needed. Was told by BJ that they did. When I got their the part wasn't exactly a match (something about automatic vs standard) but I was dealing with an AC panel. Basically, they increased the price of the part from $50 - $75. When asked if they would split the difference because of the part misunderstanding scenario. .. he replied no way. Frustrating, Frustrating
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