This rating is based on customer reviews, inventory size, pricing, and service quality
In Houston, TX, Mega Towing Houston scores a mixed-but-leaning-positive 76/100. Many recent reviews praise fast arrivals, helpful drivers, careful vehicle handling, and solid professionalism; lockout help also earns kudos. Pricing is called fair by some, while others report it as too expensive or demand prepayment. Biggest complaints involve long wait times (1 to 2.5 hours), occasional no-shows, unanswered phones, and rude dispatchers—so customer service is inconsistent. No clear data on inventory variety, yard organization, or ease of finding parts, as reviews focus on towing only.
What clients say about Mega Towing Houston in Houston (TX)
The guy who helped us, (Juan) was excellent, but the company took a long time to send someone, we were stuck in the street for 2 hours, I didn't like that, they took too long and they were only 11 minutes away.
During a recent emergency situation, Mega Towing Houston demonstrated their efficiency and reliability. I called them for emergency towing, and they quickly dispatched a tow truck to my location which was very impressive.
I would want to express my gratitude to this organization for providing a prompt and efficient towing service. They assisted me out of a tricky situation and responded promptly when I called them. I am so appreciative of their assistance.
I have never experienced the worst customer service. If i could give this place a zero i would. I politely called this morning to talk to someone about an unauthorized tow. A rude gentleman answers to where i could not understand and hung up on me. I have called back several times and refuses to answer my calls. Forcing me to have to go to them to resolve my issue. Please be aware of their awful and unacceptable customer service.
Whoa, I needed a tow truck in Houston close to me right away because I was in a tough place. I discovered this towing firm, and they saved the day! The driver was really friendly and the service was quick and efficient. High fives!
Huge shoutout to Mega Towing Houston for their awesome service! My car broke down in the middle of rush hour, and they got to me so fast. The driver was super friendly and professional and ensured my car was safely loaded. The price was fair, and the whole experience was smooth and stress-free. Finding a reliable towing company like this is rare, but these guys are the best. I highly recommend it if you ever need a tow in Houston!
I never thought I'd see the day when I'd describe a towing experience as delightful, but Mega Towing proved me wrong! When my car quit on me during rush hour, their tow truck arrived so fast I wondered if they'd installed rockets on it. The driver was efficient and a comedian in disguise, turning my frustrating situation into an epic tale. If you need towing or emergency help, Mega Towing is the way to go – they'll have you back on track with a smile!
This towing company is really a 0 start company, waited over 2 hours in the highway with no ETA no communication and they still didnt pick me up at my destination. High way tow dropped me off at the nearest exit untill finally mega towing showed up 2 hours and 30 minurtrs later. would not recommend this company to anyone needed towing service
EDITED: I appreciate they responded. Maybe this was a bad hiccup in an otherwise good track record, Just wanted to share my experience.
Said they’d be here in an hour. Waited an hour and half. Had to call three times to get an answer.
Called to get a quote on a lock out guy gave me the quote but after I denied because of the super over price he got smart and sassy! No customer service. End up calling Miller and son's towing that was the same distance from them. There rate was receivable and customer service was super amazing! Honestly I recommend not going here just check the last reviews, their customer service has gone down the drain. I called 10 other towing companies but I ended up wanting to leave a reviews because of my bad experience with the person on the other line. Guy was more money hungry in charging me and getting a down payment from my credit card then really listening!
If I could do zero I would. These people charged my card for $140 an never showed up. They left me and my kids waiting since 9:35 pm. I got a call from them that it would take 1hour and 20 minutes since my initial call and they helped themselves to my money but they didn’t show up. It’s not 12:59 a.m and my husband had to come get us. This place doesn’t answer the phone now and I’m out of money. Don’t use them. If you have kids stay away cause they will leave you stranded. This is unprofessional they should have at least called me and said they couldn’t make it and give me back my money.
Recently talked to isaac and he was very courteous. And very nice and precise with this description of the service that I will receive. I myself with highly recommend this coffe
I had an exceptional experience with Mega Towing Houston. Their team responded promptly and efficiently in towing my vehicle. The driver displayed great expertise and handled my car with utmost care. I must commend their punctuality and professionalism during the entire process.
I was quite grateful for the fast arrival of this company's towing service to pick up my vehicle. I felt relieved once they had it in their hands, knowing that my car will be fixed in no time.
I would like to express my deep appreciation for the outstanding service they provided. They promptly arrived and efficiently towed my vehicle, demonstrating commendable professionalism.
I had a flat tire while travelling on the interstate, and thankfully, a towing business came to my aid. The staff members were quite pleasant and helped to relieve the stress I was experiencing during this difficult circumstance.
The towing company efficiently provided lockout assistance when I accidentally locked my keys in the car. Their precision and expertise saved the day. Thank you for your prompt and reliable service!
Talk about a lifesaver! This towing company in Houston literally saved the day for me when my car broke down. Their tow truck arrived quickly, and the driver was so helpful and understanding. I can't thank them enough for their prompt and reliable service!
I called about 20mins ago to schedule a tow for my sons car and was placed on hold 3 times in order to get me to the correct "department". When someone finally answered and I provided information, he was ignorant and completely disrespectful because he was incapable of making complete statements to where I would understand his question, when after he mumbled "JESUS" on the phone as if I had inconvenienced his day, I chose not to use their services. Absolutely the epitome of what today's customer service has become.
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