This rating is based on customer reviews, inventory size, pricing, and service quality
Big Time Car & Truck in Houston, TX earns mixed feedback: good prices, friendly staff, solid selection, a usable site, and fast shipping at times. But many report inventory inaccuracies (told parts exist, then not), inconsistent quality (bad/incomplete engines or electronics), refund hurdles (store credit, steep restocking fees), slow/wandering yard help, waits, and spotty communication. When it works, it’s quick and affordable; when not, frustrating. Overall: 64/100. Best for bargain hunters who verify fit and test parts on-site.
What clients say about Big Time Car & Truck in Houston (TX)
I had a great experience at Big Time Junkyard in Houston. The staff were very friendly, professional, and helpful from the moment I arrived. They made the whole process quick and easy, and I was impressed by how organized and clean the yard was compared to many other junkyards.
Their prices were fair, and they were honest and transparent when evaluating items. I also appreciated how respectful and patient the team was when answering my questions. It’s clear that they care about their customers and try to provide good service.
If you are looking for a reliable junkyard in Houston with good customer service and fair deals, I definitely recommend Big Time Junkyard. I will gladly come back again in the future.
I just called wallago asking about a transmission for my 2017 Chevrolet Impala premier and they want $1700 for a used transmission for my 2017 Chevrolet Impala $1700 rip off greed money hungry highway robbery trying to screw me over
Big Time Auto Parts is one of the best salvage yards I’ve dealt with in Houston. They have a huge inventory, fair prices, and the staff actually knows what they’re doing. I called ahead, gave them my part number, and they had it ready when I arrived — no wasting time digging around.
The yard is organized, the parts were exactly as described, and everything went smoothly from start to finish. You can tell they run this place professionally.
If you need quality used parts without the hassle, I highly recommend Big Time Auto Parts. I’ll definitely be coming back.
picked up some front seats for one of my cars and I was coming in from Dallas all the way to Houston very professional very kind and very dignified team over there. Great experience highly recommend.
I purcharse a wrong part from my truck
By phone after pick up
And start the installetions
Not fit , i call the guys on big time
And gently tall me to returning
And get my money back
Thanks
STAY AWAY FROM THIS SHOP. I CALLED THEM TO MAKE SURE THEY HAVE THIS TRANSMISSION AND THEY SAID THEY DID. I EVEN REPEAT MY SELF LIKE 3 TIMES. I GAVE THEM YEAR MAKE AND MODEL AND VIN NUMBER. I TOLD THEM I NEED A 4X4 NOT A 2WD. THEY SAID YES WE HAVE IT. THEY MAKE ME DRIVE 2 HOURS JUST TO FOUND OUT IS NOT THE RIGHT TRANSMISSION. THEY WERE TRYING TO SELL ME A 2WD. I WASTER MONEY AND TIME. THEY DON'T KNOW WHAT ARE THEY TALKING ABOUT.
This junkyard is one of the best I’ve been to—clean, organized, and full of great parts at fair prices. The staff is helpful and knowledgeable, and I was able to find exactly what I needed without any hassle. Highly recommend for anyone looking for engines, transmissions, or hard-to-find part
Great customer service they answered all my question to the tee i bought a 2021 Toyota Engine they checked it out right in front of me and even loaded it on my truck and especially the price they kept there word on price i will definitely return for another Engine or parts (Rohn John Enterprises LLC )
Recently visited this place and found the part needed, professional staff and well organized, good prices and good quality of parts , highly recommended
Came to this place after comparing multiple yards and shops & 'Gato' the sales agent was a huge help in identifying the part I required for purchase. Good quality amongst used parts.
I had an amazing experience with Big Time Auto Parts! I purchased an engine for my Toyota Camry and they fit perfectly. The customer service team were very nice and helpful. They guided me through selecting the right parts. After installation, it made a difference in my car’s performance. I highly recommend Big Time Auto Parts to anyone in need of quality auto parts and excellent service!
Great experience! The website is user-friendly, and I easily found the parts I needed. Fast shipping, competitive prices, and excellent customer service. Highly recommended!
Bought an engine in May, it was bad then they sent another and it was bad too, then installed the last one and it was also bad they wouldn't refund or get me a good engine. Place is worthless. They would never answer my calls or texts.
Come in here and ask for the Topo guy he gives you good deals and parts are in good condition just got my silverado 5.3 l motor fast service motor was cranked on to listen highly recommend ask for Topo guy
Worst service and management ever, I bought a fuse box that didn’t work so I took it back and they looked for another one they sent me to another location instead of them simply calling to confirm if they have it or not, anyway they didn’t have it and refused to return my money and said they will give me a store credit as if it’s Macy’s and they have options.. called Roxana the manager and promised to solve it, but she too stopped answering my calls or messages, very professional
They delivered a non working part. They replaced it for an incomplete one and then I had to pay (part of it) to the lady to pick up the bad one to return it to their store. I paid because the deliver lady was in between and it was non of his business. Those are the facts. No more business with them.
Horrible customer service ..even worse motors or parts everything is incomplete and they will lie to you and say the motor has been tested.i paid 700 for them to bring a complete plug an play 5.3 i told em i wanted the obd2 plug computer complete wiring harness all the way to the fuel pump they said yeah we do that all the time we got you.they brung me a blown motor that read 15 psi on one cylinder an 25 psi on the second and more than half the harness cut off no compuyer no ac no starter ..too much too list that was not there
Wasted time here called before coming all the way from Baytown they said " Oh yes, yes we have that part come on in and see us!" Well we went in the same day, lease to say we wasted our time here, the guys that works the yard, walked around looking lost for twenty minutes, going back and forth to each other touching parts on shelves talking to each other, not having the part my husband needed.
Customer satisfaction is a priority for them. I stopped by the shop even though they offered to deliver it! I dealt with Junior and Henry. Excellent experience! I had a cup of coffee while I waited, they have great prices, and great service. Overheard another customer saying that he keeps coming back because he knows he can trust the parts and the people. I was impressed enough to write a review! This is the first place I will call the next time I need a car part.
*PLEASE STAY AWAY* I bought an AC compressor they said fit my car. Took it all the way home only to find out it did not fit. I live 30 plus minutes a way. Anyhow I took it back for exchange or refund. Long story short the cashier guy could not find my exact one. Came out with a similar model. I Google for comparison and was not a match. I told him this and so he Googled as well. Could not find it. I told him I just wanted to get my money back. He charged me 40% restocking fee. Which is contrary to their policy. No honor, or integrity. I lost 40% for no reason. There's so much more. Please stay away.
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