Point S Affordable Tire & Service in
Seattle Hill (WA)

I asked a very simple, trivial question about a wrench I dropped in my engine bay. The guy on the phone gave me very rude remarks and was very challenging to speak to, even when I offered gentle patience. I asked if I could come in today, since I saw time on their website for today, and instead of telling me "no, not today, sorry" the guy on the phone insisted to just say "I have these two times for tomorrow." It's not that hard, just say "no" when I have a clarifying question. Instead, he gives me a rude remark like "I've said it four times already, I don't want to say it a fifth time." Just answer the question man. Awful experience, I won't be visiting for service even though I live 2 minutes down the street.

Had a tire explode and shred nearby; they were able to see me immediately, recommend a few fixes, and get me fitted with a replacement tire within 30 minutes. Absolutely fantastic service!

Brandon at Point S is an honest and kind guy. I usually don’t write reviews but he has been very helpful in getting things done fast and letting me know if there are issues with my car to pay attention to. I genuinely feel he is looking out for my safety. Definitely recommended

These guys are the best! Always happy with their work and turn around time. Brandon always makes sure to clearly explain necessary repairs and they have great attention to detail.

I called the store and was quoted a $100 fee for bringing my own tires and having them installed. I told the associate, Sam, that I would book the appointment online, and I scheduled one for 10/30/2025 at 4:30 PM. I received a confirmation text, followed by another message stating that the earliest available slot was actually 2:00 PM on the same day. Since I couldn’t make it at 2 PM, I replied to the text, but no one responded. The next day, I received an email confirming my 4:30 PM appointment. However, when I arrived at 4:30, the front desk associate said that due to a “software glitch,” they weren’t able to notify me that the store does not accept appointments after 3 PM, even though their website clearly allows booking past that time. He even blamed the issue on “Microsoft’s server problem.” As a software engineer, I tried explaining how these things typically work, but he kept arguing instead of helping. It was extremely frustrating - instead of acknowledging their mistake, he kept insisting that I should “take time off work” and come in at 2 PM, despite multiple time slots being available earlier in the day. On top of that, he quoted me $150, not the $100 that I was originally told. Overall, it was a complete waste of time and a very unprofessional experience.

Buyer beware. This place scams those who don’t know better, they just gave me an egregious quote. I brought my truck in for an alignment, they told me that it needed struts and shocks and gave me a quote that seemed far too high to me for the work needed. I went down the road and got a quote for half the price, saving me over $1,100.00. As a cherry on top they charged me over $100 for a setup fee even though they deemed no alignment was needed. Under normal circumstances I’d be happy to pay this, they did check my alignment and diagnosed an issue with my truck, but in these circumstances, paying $105 to walk out of there with nothing but a scam of a quote, it just feels yucky

Went in for a leaky tire. I expected to drop off my car for the day, but in 20 minutes it was repaired and I was on my way. Make an appointment and know that you won’t need to need to make a day of it. Very satisfied and grateful for excellent service!

I normally don’t do reviews but I have to on this one. I had to reschedule multiple times due to my behalf being a field mechanic. I tried dropping my van off early so finish a job while van got fixed but they were pack and had zero room and politely ask for me to come back on my schedule 2pm. I was there right at 1:50 because on time you are late . Service tech grabbed my van and really hustle so I could get back on the road. Manager/front desk gentlemen was super awsome as well. I will defiantly come back and refer them!

One of the few remaining honest shops. They will get you the right tires for the application, fix your A/C, or rotate your tires and you'll never be surprised about what it'll cost. They're happy to help and fit you in when they can. Just honest people working hard to keep you on the road.

These guys are super cool! Yesterday I got my oil changed at another service center, and they forgot to secure the engine guard. I stopped by to ask them to fix it, and they did it quickly and easily, free of charge. I'm very grateful for this awesome service.

Super nice, friendly, and helpful. I live nearly 3 hours away and was in Seattle for a doctor's appointment. I got a bolt screw in my Les Schwab tire. But the 2 Les Schwab's wouldn't help. Point S relieved my stress and renewed my faith that there are still good people out there. Side note, I overheard a conversation about a front end brake job. Wish I lived closer. Mine cost me $400 bucks more🫤🤷‍♀️

I contacted customer support to ask about the price of a TPMS sensor. The representative said, “Hold on, let me check,” and I waited for about 8 minutes. Then someone else suddenly answered and asked me again, “How can I help you?” It felt like a total waste of time and very disorganized. Extremely frustrating customer service experience—completely unprofessional.

Was able to make a next-day appointment online, they listened respectfully to what I described, and then had the tires fixed in 15 min. Reasonable price, friendly staff that didn't talk down or try to upsell me as a woman, and a cute dog behind the counter doesn't hurt. Will absolutely be back.

Made an appointment for 2 cars and had both issues diagnosed within the hour! They patched our van’s tire after it got a screw in it and on our other car, we got a replacement wheel ordered and installed same day for a reasonable cost. Very friendly and fast service. Would recommend to anyone.

Bought new tires here 3 years ago because they had better selection than some other places; no problems with the install or tire quality. Got a nail in one tire and they were able to take me for a patch job right away and had me out in a half hour. I'm sure I was lucky to catch a slow day but it was still awesome service.

My family has been going here for years. They are friendly, helpful, straightforward and affordable whether it’s me, my wife or my sister bringing in a car. Also fun, they have an amazing collection of things that have caused flat tires!

0 stars, stay away from this place as they are incompetent and dishonest. I went here for a simple alignment after I lifted my 4runner and they messed it up and then gaslit me and told me it was my fault. They stripped two of my lower control arm bolts and then told me that I had done it myself, which is impossible. I torqued the bolts myself by hand and they were perfectly fine. I don't even have the tools necessary to strip a bolt like that. They tried to cover it up by saying I needed to buy some new bolts and they would stay late to finish the job. Instead I took my car back and found what they had done. I can't believe they even let me take my car back, it was barely drivable because the alignment was worse than when I dropped it off and the LCA bolts were loose. Very irresponsible on their part as I didn't realize how bad of a state the car was in. The manager was very sketchy. He said a lot of words and they were all lies. If you see a white guy with a gold chain who can't stop talking just get out. He is a liar and he will mess your car up. Overall horrible experience.

I used to love this place, but I've unfortunately had to update my review. The good: Point S came in clutch several times when I needed a catalytic converter plate installed or checked on my Prius. Sam and Zach were always both super communicative and helpful. They're able to text with updates so I don't have to answer my phone on the clock. I never felt mansplained to and was even told by a tech that if I felt confident enough to change my own spark plugs, I could save money and do it myself - he even said he would've advised his daughter to do the same. The not-so-good: My last service here, I got my brakes worked on. For months after, they squealed and I couldn't figure out why. When I decided to try a new shop, they sent me photos of the inside of the hood and explained that my brakes had been changed with the wrong size hardware, it and was causing it to squeal due to abnormal contact in the mechanism. I fear that maybe in Point S's desire to get things done quickly, the wrong size was used to get my vehicle to me faster rather than waiting for the correct item. The shop told me I should let Point S know that my brakes were done incorrectly so they could amend the problem, however my trust was broken after that and I had the new shop fix it for me. I've since traded in my Prius for a Subaru, and I've changed to utilizing the dealership for service as it's nearer to my work and offers loaner cars. Overall, I would recommend Point S if you need quick service such as an oil change or tires, but I personally don't think I'll be back after my last experience here.

Best auto shop I've ever been to! I was blown away by the customer service and transparency. So many mechanics take advantage of their customers. Here, they really care. They explained everything to me in detail and even took me into the garage to show me what they were talking about. 10/10 highly recommend! I will be coming here for all my auto repairs.

I’ve gone twice in the last six months to get a patch on a tire leak (different tires). The first time I was able to drop it off in the morning and pick it up after work, and today went in and they were able to see me right away without an appointment. And it only took about 25 minutes to get my tire patched and they checked all my tires for me as well. Great service, quick help, friendly and affordable!

Brandon and Joe were able to squeeze us in and patch our Sienna's tire when we limped in with not one, but TWO punctures (thanks, Seattle), and they did it in under 30 minutes so we could make our lunch date. They were friendly, professional, and let us say hello to Brandon's sweet dog. They had a small but comfortable waiting area with vending machines and a clean bathroom. We'd definitely do business with them again!

Had a flat start developing Saturday and was not in a situation to properly deal with it, or so I thought. This place was in the area of where I was at and Brandon and Joe were amazingly helpful. They fixed the tire in record time and I had no further issues with it the rest of the day. Great customer service, friendly, helpful, very positive experience. The bathroom was super clean and that also speaks volumes for a repair shop. Definitely will come here again if needed.

Support independent auto shops! I got a flat last night and also my spare had a flat. This morning at 8am, I went to Pep Boys they said I needed an appt so I called 2 other locations and shared I needed a flat fix by 12pm to pick my friend up at airport. They all couldn’t guarantee that they could fix it in time. I called Les Schwab said they had 30 customers waiting with flats too. I then called Joe - he told me to come in and he would take care of me. I got there by 8:30am, there was another guy who had a flat ahead of me. And when he went to go pay they said it was free. And it was true for me. I love their old school service mentality! Definitely gave Joe a tip. Anyways Joe save my day and I was home before 9am to write this review.

Honestly I don't even have the space on here to tell you how bad things got. They charged $1,600 to redo brakes and rotors on just the two front brakes. They never put the bolt back on the front left brake caliper! One month later that bolt rattled out causing complete failure to our car. We are on a weekend getaway trip which was ruined, we couldn't get a refund, we had to rent a car, we had to get a tow truck, 5 days without a car we then went back to pick up our car that they "fixed" they never verbally told us there was a screw in our tire. Our tire popped we almost gotten a huge accident. I called the shop they told me there's not much we can do unless we can look at it and you still owe us $900! They have the audacity to tell me I owe them money. They owe me about $2,500 as of right now and they are trying to tell me I owe them money. Not only is this an unsafe place to get your car worked on these are unethical people who are not thinking clearly do not go here if safety is your priority!!!!

Point S and their crazy talented team deserve all the recognition! They’ve had my 1985 Ford Bronco in their shop a while and I finally had the opportunity to fly up and drive it down the coast back home. We had such a great trip and the Bronco drove like it just came off the lot in 85! Be sure to swing by if your looking for the best help you can get, especially if you have an OBS Ford! Thank you Point S!

Just had the absolute BEST customer experience. Joe is a gem of a human being and was incredibly helpful. I pulled in just asking for more air in my spare tire, thinking that the nail in my regular tire meant it wasn’t salvageable. Joe swoops in like the hero he is and goes above and beyond by repairing my tire, switching out the spare, and making sure every tire had enough air — all in less than 15 mins!! This amazing example of customer service and just plain human kindness saved me from an otherwise stressful and rainy morning. Joe and Point S Affordable Tire & Service is the sunshine I needed today! ☀️

Recommend people who are looking for a soon reservation, affordable (even free) service and nice service team to this shop I gotta say this is the BEST tire service I ever received from a tire repair shop. My tire was leaking, I called Sam on Wednesday and they have availability on Friday, while pep boys and some other shops only have availability next week. So prob you can expect to make a reservation without waiting too long When I got here this morning, the service team was really welcoming and nice. They said it’s gonna take around 1 hour and they finished it within 30 mins:) AND THEY DIDN’T CHARGE FOR THE TIRE REPAIR, which is really amazing in these days. Will definitely recommend this shop to every single person I know. I give it 10/5 Will definitely coming back:) thanks Sam, you guy really made my day