Mazda Service Seattle - Lee Johnson in
Seattle Hill (WA)

Service dept is dishonest and inept. Was told I would get a rebate on tires only to find out later I was only getting it I applied and used special credit card. This was not disclosed. Brought my car in three different times for the same issue, it was never addressed, but unnecessary part replacements were suggested. Got those and it didn't fix anything.. thru complain sinned about 'non Mazda' plays, but my replacement parts lasted longer and we're BETTER then the originals, hate itwhen dealerships claim any else isn't as good. Dishonest, stay away!

I have been working with Raymond Chow for the past 3 years. He is by far the best service advisor I have ever encountered at a Dealership Service Center. He takes care of everything, from start to finish. I would recommend this service center to anyone.

Service here is always honest, friendly, timely, thorough, & uncomplicated. I bought my vehicle here in 2016, & have been bringing it in for services since then. I usually work with Ryan, & I appreciate that he stays in touch with me on progress, is honest about what my vehicle needs, & is always a pleasure to work with. Would recommend!

My car was towed in with no appointment. The service Rep was super responsive and professional, having my care fixed and ready to go way faster than I could have ever imagined. Outstanding customer service.

Immediately after getting my car serviced, my check engine light came on. They misdiagnosed the code (P011A) as a clogged heater core and quoted me $2300 for a replacement. A second mechanic actually fixed the problem which was a faulty thermostat. There was no attempt to diagnose this properly by Lee Johnson Mazda. In the video they sent me, they just showed the Check Engine code and said it was the heater core without checking the thermostat or attempting to flush the system out. I don't know if this is just an incompetent diagnosis or a massive upsell, but if I hadn't gotten a second opinion, I'd be out the cost of a heater core I didn't need, and the thermostat I did. Not sure if I trust people who can't (or won't) tell the difference.

Excellent experience. Dropped off the car, they had it done really quickly. The customer service was very friendly and helpful. Even sent me a video going through all the major details of my service. Plan on coming back for all my maintenance needs!

Amazing customer service from whole team! They helped me when I really needed it. I won’t specify how but just know you it was a real blessing during a storm for me. Alvin was awesome. Considerate, knowledgeable, and pleasant.

I have leased and subsequently purchased a vehicle here. I've been taking my car there for 8 years to service and have always had an amazing experience. Everyone I have encountered has always been friendly and professional. Mark K is an absolute favorite because of his kindness, patience and thorough explanation of guidance on my car. Thank you all for your service. I love my Mazda!!

This was a first for me... I was refused service after saying to an employee “that’s a lie, man” in a nonchalant way — no raised voice, no pointing fingers, no hostility. I immediately followed up with "let me take that back, I shouldn’t say that.” and we continued our conversation I didn’t think much of it but shortly after the assistant manager came out and said, “Did you call him a liar? We’re refusing service.” Very surprised by how quickly that situation escalated, especially given that I immediately corrected myself and the interaction was super calm overall. Manger didn't even ask for my point of view to understand the context. Good on them for sticking up for their employees but this situation was poorly handled. Refusing service over that felt disproportionate and unprofessional.

Routine maintenance for the toy has been quick and painless. Raymond/the rest of the staff are always easy to deal with.

Great customer service from the service team at Lee Johnson Mazda. Ryan was very professional, made me feel comfortable, and explained the work clearly. I especially loved the video inspection and the easy mobile approval for a filter replacement. One quick note for improvement: my email calendar invite pointed to the Sales Center address rather than the Service Center. When I arrived at Sales, the staff there were unfortunately a bit rude and a total contrast to the helpful team in Service. However, once I got to the right spot, the experience was excellent!

Always enjoy my service experience. Easy to schedule, timely, clear explanations of everything. Comfortable waiting room with WiFi if you want to wait while your car is being worked on. Nice staff!

Came in for a regularly scheduled oil change. I also requested specifically to check/ fix the auto function on the windshield wipers, which no longer detect rain and turn on automatically. The wipers in Auto position do not turn off when the windshield is dry. They stay on in an intermittent on mode, and with no rain, need to be put in the off position to stop. After my car was serviced, I asked if this wiper issue was addressed. Service representative thought it must be ok, since he “ imagined it would have been” noted in the service report if there was anything wrong. I then requested confirmation that the wipers were tested and the function restored. Rep left his desk (to check downstairs?), came back up and got in my car, turned on my wipers -in the rain- and reported they must be ok. I paid and drove away. Was called a few minutes later to see if I had been accidentally given a key fob belonging to another customer; I drove back to return the extra fob in my pocket, handed it to the parking lot attendant, and reported to him ( and please tell the rep) that having briefly parked under a gas station canopy on the way back, my windshield wipers were still not going off in the auto position. I received no follow up phone call. My wipers are still not functioning properly. -B. Aaronson 12/24/25

Great experience at the Mazda service center. After diagnosis, they found wires to the purge valve and fuel temp and pressure sensor had been chewed off. Alvin was very patient, explained everything clearly, and answered all my questions. He accommodated my car quickly, provided a loaner, and showed me the repairs too before I left. Kudos to Alvin!

I had a leaky tire recently and went to the dealership instead of a local tire specialist to have it repaired. Ryan was able to fit me in the same day, and thank goodness bc it turns out there was a HUGE nail in the tire! I was shocked but Ryan and the service professionals were able to handle it within a couple hours. I did end up needing a new tire instead of a patch, but Ryan explained to me exactly why that was (the position of the nail on the tread made it more dangerous to patch) and the video the service professionals shared with me of my tire showed that clearly. I was so grateful to have it taken care of for less than they quoted me and be able to drive off the lot before going to a rave that night!

Ryan at Lee Johnson Mazda has been a rock star and provided us excellent service on our CX-5. He has provided us the service we’ve requested and warranty service & parts, as needed. He is the best service writer I’ve ever worked with the exception of my uncle. Thank you Ryan and Lee Johnson Mazda!!

Lee Johnson Mazda’s maintenance staff are wonderful. Josh, who I’ve worked with twice now, is friendly and professional. He is clear about the services to be performed and is great to interact with. Maintenance is done in a reasonable amount of time, and I love receiving a video and explanation of the service. Thank you Lee Johnson Mazda!

Have been getting my Mazdas serviced here for years, and service reps Ryan and Josh are always communicative and clear, sharing videos from the service technicians to show recommended work and quoting accurate prices. No complaints about maintenance or repairs. (On one occasion, they had an internal communication error that resulted in my car not being ready for pickup at the agreed time and could have led to missing an important family event — I appreciated the way Ryan made it right with a discount and loaner vehicle.)

I really appreciate the people at this dealership. They are very professional and provide exactly what I’m looking for when I’m bringing my 2020 CX-5 in for service. I’ll admit that the prices are high, but that’s pretty common for dealerships. You are also paying for the professionalism, which they absolutely have. Whenever I get the service, they also provide an inspection and video of the findings that I can review when I am ready. It really helps me feel like I’m not being scammed and I am part of the process.

My recent service appointment at Mazda Seattle - Lee Johnson was exceptional from start to finish. The team greeted me warmly upon arrival. Raymond, the service agent, stood out for his professionalism and transparency, thoroughly walking me through the required service, costs, and timing. The best part was receiving a video from him while I was at work—it showed the technician performing the service and giving a clear explanation of my car's condition. This modern touch was incredibly reassuring. I picked up my car at the promised time, and it was in perfect order. As always, their service is top-tier!

Great, honest service. I've been taking my Mazda to Lee Johnson for over 8 years for routine maintenance (also bought my car there) and never had a problem. Just brought my car in and Raymond was great. Very thorough, detailed and knowledgeable! Highly recommend this place.

I had my oil changed at Mazda today, and the service was absolutely excellent! Josh was very professional and thorough, letting me know that my brakes will need a flush and my belts are showing some wear—both things for the far future, but I appreciated the heads-up. What really stood out was the care and transparency: they even sent me a detailed video of the service so I could see exactly what was done. I felt completely informed and confident in the work. Highly recommend this team!

This was a 5-star service experience, and the first service appointment for my new vehicle. Checking in for the service was easy. Mark, the service representative was very friendly, informative and professional. I was greeted when I entered the building. Mark asked if I had any questions or concerns about my vehicle. I was told where I could wait while the service was conducted, and how long it would take. Simply put, great service. Everything worked out perfectly. Lastly, the location of the service center is very convenient.

Quite quick turn around. They had to order a part, but got it quickly and installed it in short order. When I brought the car to them, they immediately gave me a really nice loaner car that my kids liked so much more than our car! Only thing was that they offered to do an all points inspection and then recommended over $2,000 of preventive maintenance when all I brought the car in for was to replace a detached wheel well liner. Very positive experience with the service. Parts department people were also really nice. They have a good crew. There’s a kid who greets customers with the gravity of a butler at a nineteenth century European noble house!

Great product and good service. I’ve never enjoyed the experience of purchasing a car. The folks at Lee Johnson Mazda made it about as painless as possible. Aside from the obligatory upselling that all dealerships practice, there was no pressure. All questions were answered and we were made to feel very comfortable with our purchase. Overall, great experience and we love our new CX 50.

I have received excellent service from both the service and sales department. The service department did a great job fixing my old 2006 Mazda 3, but it still needs some more work done on it. The most urgent part which was the water valve pump I believe had to be replaced immediately. They were also very patient with me as well, since the car has been with them for a couple of weeks. For the sales department, I’m happy with my new but used 2020 Kia Optima. I’m already in love with that car. For a base model it sure comes with a lot of great features. Feels more like a mid tier level to me. I had Roman helped me find a vehicle, and he did a great job. I probably didn’t ask as many questions as I should’ve asked. Literally my first time buying a car. The others were great as well and I apologize, I’m horrible with remembering peoples’ names. All in all, service is great and they were very helpful, honest and patient with me.

I purchased my vehicle here but now the location is for service only. I had a great experience last week after vandalism on my car. They were quick to help, accepting my vehicle day-of and had it back to me in a couple days. Jon was great to work with from start to finish, was very communicative and I felt like he genuinely cared. They even stood by their initial quote even when they discovered they needed an additional part not initially quoted. Due to the extended time to fix they also gave me a loaner at no charger since I was a previous customer. Not a bad thing to say, highly recommended!