West Seattle Autoworks in
Seattle Hill (WA)

Second experience with this company, and I could not recommend them more strongly. They go above and beyond for their clients, are approachable, and patiently explain most anything you need help with. Their work is thorough and consistently worth more than they charge.

I LOVE THESE GUYS!!!! I’ve been bringing my car to them for at least two years now I go on regular oil changes anything major that might be wrong with my car they fix it. The best part about it. Is they give you paperwork they let you know what they did. They let you know what they checked and they let you know If you have a future problem coming. I always tell people ….”I got a guy!!” And these are my guys and they have been my guys for a while. The one thing I can say is I feel safe knowing my car is mechanically secure thank you very much West Seattle Autoworks.!!❤️❤️

**Triple check the pricing**. I received an itemized invoice before service and selected the recommended service, and declined additional work. I received a grand total including tax and misc. fees. I called before approving the final total and the staff confirmed that invoice would be my *final* total and the document I signed was not an estimate. I was told no work is done without approval. So I e-signed the invoice as a binding agreement. Later I received an updated invoice, with an additional 90+ dollars. I called and was told that the mechanic "un-declined" services for me. I was calm and respectful and requested clarification. The mechanic I was handed to accused me of trying to make him work for free. I expressed to him I didn't know anything about the service process from his side, but that I had been told I had the final total, which I would not have been able to agree to if it had been any more expensive than I was quoted. He was very frustrated with me and told me he should have charged me $270 more, and I should be grateful he gave me a discount. I do not understand how I went from receiving "transparent" pricing which I confirmed, to being accused of being a malicious person. I was not rude and I do not know what I could have done differently to have gotten the information I needed to make an informed decision.

I took my car here around February to have a check up as it was hitting 100,000 miles and had been consuming some oil. I let them know I wanted to do a 100,000 mile service and address the oil consumption. They recommend starting with an inspection. The front desk person had to give me some bad news that there wasn't an oil leak and that my car was burning the oil. They also heard a noise that very concerning and would be very costly to diagnose and repair. We made a plan to track the oil consumption to see how much it was using. They never tried to sell me anything and were professional in delivering the news that the car would likely not last long. They were very honest and upfront. They very easily could have sold me more diagnostics or started throwing parts at it. Although they only did an inspection and oil change, their honesty allowed me to prepare to purchase a new car so it wasn't a surprise. I'll definitely recommend them in the future and plan to take my new car there for service.

So happy to find this spot in the neighborhood! I was pleasantly surprised when I was able to get a timely appointment at West Seattle Autoworks and found their service top notch. They were communicative through the process about their findings and the cost and we are very happy with the work done. Thank you!

No Bullshit. What is actually refreshing when you're faced with auto maintenance or repairs? No bullshit! It was easy to make a very near future appointment. They explored/noticed a bit more than what the task at hand was, but just informational - not pushy, not opportunist, just helpful. Friendly. No condescension. They were upfront about pricing and realistic and honest about turnaround. They sent timely updates via email. Could I have found a place to do the same job and save a little money? Maybe ... but it was worth every penny not dealing with a carousel of excuses and delays and tack on(s). Great quality work, to boot.

Great experiences! Jesse is very experienced on Porsche and repaired my daughter's car. He did a great job and provided lots of good advices.He is such a honest and reliable person that gave good suggestions, not like others just want to make most omeny from customer. I highly recommended West Seattle Auto!

Great experience here! They were quick, courteous, professional, and didn't over charge. Also changed my key fob battery for me when they noticed it was low as a bonus. This will be my first stop the next time I have an issue with my car.

I've been looking for an auto shop in West Seattle to handle my car maintenance needs. Having heard consistently good things about the shop and with a personal recommendation by a friend, I made an appointment. They were flexible on timing and date, and were quick to respond when my suggested time wasn't available. Everyone in the office was friendly and answered my questions. Pricing was fair and competitive. Location is convenient. Will return!

Very happy I found these guys! I live on Vashon and none of the shops here can work on my tiny Smart car due to it not fitting on their lifts. Now that I've found West Seattle Autoworks, I will use them for both of my vehicles, not just the tiny car. They do great work and I love their honesty!

Had my Chevy cobalt worked on by these guys, really the car needed a lot of work done as it had been neglected. What I liked was how I was given the option of approving work at each step of the way with a quote for what it would cost so there were no surprises. When I got the car back they said their work is under warranty for 2 years so let them know if there are any problems. Car runs great now. I definitely recommend this shop if you want a local place that does great work.

These guys have been so efficient, patient and kind systematically repairing my much beloved hooptie. I cannot recommend them enough! Honest, fast and not condescending at all when I said “it’s making a loud thumping noise in the back!” Definitely come here, especially if you’re a person who knows your car is red and that’s about it. 🙃

We have taken our cars and trucks to West Seattle Auto Works for years. Whether scheduled maintenance on newer vehicles or fixing issues. There technicians always explain what’s being done and know how to. Highly recommend.

I can’t recommend this shop enough! The team here is absolutely fantastic—knowledgeable, kind, and incredibly patient. They’ve gone above and beyond to make sure all of my questions were answered thoroughly, which gave me a lot of confidence in their work. The service has always been top-notch, with attention to detail and a clear commitment to doing the job right. They take the time to explain what’s going on with my car, offer thoughtful recommendations, and never make me feel pressured. If you’re looking for a trustworthy auto shop with exceptional customer service, this is the place to go. I’m so grateful to have found them! Thanks for taking care of me guys! ☺️

Very professional. Great communication. I could not be happier with the results. Very highly recommended! Update November '24: This shop continues to amaze me. I have never encounterd an auto repair shop that is so committed to delighting their customers with first rate service, fair pricing, and great communication. I could use another star for the rating. Update July '22: Have used these guys many times since 2016. Outstanding service for our vehicles and outstanding personal service to customers.

West Seattle auto Works is a great neighborhood shop. We’ve taken two cars there now and I’ve had a really good experience with both. I took a car that I just recently purchased, and it had quite a few issues that they were able to quickly diagnose and get parts for and fix in a very timely manner. All the guys were very friendly and wanted to make sure that I was very happy with the work that they did and told me to come back in after a couple weeks to just check in to make sure that everything looked OK. Sounds like they really stand behind their work and I’m happy that they’re so close to my house. Thank you, Alex for making the auto repair process a little bit less painful than it normally is.

I asked them to look at and replace my alternator, which they did for a fair price. However, they tried to charge me an inspection fee, which isn't customary at any auto repair shop. When I spoke to a supervisor over the phone, they told me, "that was just to show the inspection was done." She said the fee would be waved. When I got into the shop to pick up my car, an associate tried to charge me for the inspection fee. When I told him this was incorrect, he told me he'd cut the fee down by half. Another associate heard this and told me he'd wave the fee. I wouldn't recommend visiting this place. They either don't have properly trained employees or they are deliberately dishonest. You be the judge.

My 4-Runner is 30 years old, and most repair shops won't even touch it. This was my first visit to West Seattle Auto Works. The on-line appointment was easy to make and I received an immediate response. I was kept informed throughout the day via text and email, and when I wanted to speak to someone I was immediately accommodated. I felt the complete inspection was thorough, and the recommendations were excellent. They even pointed out the age of my tires and recommended replacement even though they would not be providing the service. I received excellent service and value, and we will now be taking all of our vehicles here.

Amazing local shop with good people working. All work has been estimated as planned and I’ve been given in-detail understanding of everything that’s needed to be done. After 3-4 visits here I wouldn’t trust my car anywhere else. I’ve mostly worked with Sam who is always on point- but any interactions with anyone else in the shop have been just the same. They really enjoy figuring out and fixing cars, simple as that.

The customer service at West Seattle Autoworks is beyond awesome. They are so friendly and helpful! My truck broke down in eastern Washington and I had to have it towed back to Seattle and chose WSA without contacting them as they were closed on the weekend so I had no appointment. They looked at it the day they opened and had it repaired the following day. But they went way beyond the repair. Coming back from a camping / boating trip, my truck was filled inside and out with equipment and wake and surf boards. I asked them to move the truck to a secure area. The tow truck driver had dismantled the drive train so they were not able to move it - so they unloaded all of my stuff from inside and back and moved it all inside the shop. I did not ask them to do this. It was an amazing act of customer service!

This week marks my second positive experience at West Seattle Autoworks- which can be a rarity with repair shops. I have always received helpful explanations without any condescension and have only been charged for/sold on truly needed repairs. Tech Chris in particular went above and beyond in customer service on the last visit, checking to make sure my vehicle was safe for an upcoming road trip. I definitely recommend them.

If I could give 10 stars on here I would. Sam and his staff provide the best service I have ever had! I brought my Audi 2017 Q7 in because the service engine light kept coming. After running analysis on it there was no clear issue to fix. They did fix a few things that they were hoping would solve the problem but didn't want to charge me anything until they were certain it resolved the issue. Unfortunately, the service engine light came on again shortly after driving and I had to bring my car back for further work. We went with the Plan B which did end up costing me about $900 but it resolved the issue completely. What I appreciate so much is that they didn't just try and find the quick fix and charge me for this. They went through a process of elimination before asking me to spend money on new parts. I trust Sam and his workers 100%. They are honest, ethical and care about their customers. It is rare in this industry to find these days. I'm new to the west Seattle neighborhood and so happy I found these guys. If you are shopping reviews to get your car serviced or repaired, stop right now and call them. You will not be disappointed, I promise you! 10 Stars :)

These guys were totally awesome. My wife and I had been road tripping for 3 months till we had our first vehicle issue. I found this shop through some reviews and could not have found a better place. After some initial testing, it turned out that the problem lay in a factory reset related to our electronic key fob. They were honest with us that it was not something they could work on and directed us to the best dealership to assist. Considering that we were living out of our car and had a timeline to our next stop, they worked with us on leaving our car there while we rented a car to get to our next stop. We were able to have our car towed without being there. Not only that but they also let us store our bikes in their office even though it took up space. After our key fob was fixed by the dealership, we swung by to pick up our bikes exactly where we left them in their office. Everyone was so nice and they were very communicative and attentive. Although we do not live in the Seattle area, we are extremely grateful that this shop exists and would highly recommend them to anyone in search of friendly and honest mechanics. Keep up the great work!

My impression so far is that the team here is composed of decent, professional, and courteous people. I have worked with Sam, Dea, and Pedro. They've taken time to explain multiple issues with my vehicle, and they text or call me with frequent updates on the situation. Vehicle trouble is always extremely stressful and often very expensive. But here I feel like they are very thorough and offer an impressive degree of professional courtesy and human decency to help a difficult ordeal go as smoothly as possible. Thank you. My experience has made me trust car dealerships and warranty companies even less, but I'm grateful that I at least found a good group of auto repair professionals. Update: I've now also worked with Cameron, and have again been impressed by the neighborly decency of the team here at West Seattle Autoworks. They've earned my business and my respect. 👍

I was hugely impressed with West Seattle Autoworks's professionalism, and with their customer service. I did a poor job of planning for our inspection, and I realized that I wasn't going to be available when it was finished. Rahel at the front desk stayed in communication with my wife and me throughout the day to figure out how one of us could pick the car up. The inspection itself was quick, thorough, and great reassurance for a car that we had just bought. I'll absolutely be coming back!

I am very happy to have found West Seattle Autoworks. I took my car here based on Google Reviews and I'm so glad I did. They were clear in the explanation of the issue, had great communication throughout, and even held onto my car for a few extra days when I was out of town. The price for repair was incredibly fair as well. I will continue to use this location for my servicing needs in the future.

I am really happy with my experience at West Seattle Autoworks. They fit my car in the same week, provided a clear and reasonable quote, and completed the work same day. They even stayed late to make sure I could take my car home that evening, and changed my headlight at no cost! This shop is the best of the best.