Downtown Automotive in
Seattle Hill (WA)

Very friendly service! They were also very flexible and accommodating for my schedule! This was my first time going to Downtown Automotive and I will be definitely go back next time I need work on my car!

They were patient when discussing repair options with me and I could feel they care their customers. And I am satisfied with the repair too.

Honest mechanics exist! Told me my brake pads were still fine when I was sure they were shot. Could have easily taken my money. Instead, they just topped off my fluids and sent me on my way with a no charge, see you in a few months.Unbelievable customer service. I trust them completely

Don't get your car serviced here without a second opinion. They convinced me to get repairs done which I didn't need and left my car with a brake fluid leak after a simple oil change. Update: Turns out the brake fluid leak was due to a broken rear brake caliper, the same brakes that DOWNTOWN AUTOMOTIVE INSTALLED. Yeah, definitely don't come here.

Laurie and Sheryl were both very kind and understanding. They made sure to explain the problem with my car so that I could understand. Very happy with the results of my service!

The 2 ladies up front were a pleasure to work with. Clear explanation of the process and the timeline. Repairs were made on time and at a reasonable price. Alternator, starter, belt and oil filter all needed ti be replaced.

Alternator gave out mid- commute so towed to Downtown Automotive late afternoon. They tested and replaced it without pushing extras like belts, explained rain corrosion common here. Bill matched the quote though wait pushed an hour from traffic backups.

We brought our car in for a simple tire repair, and one of the technicians ended up scratching the side of the vehicle. To their credit, the owner offered to cover repairs at a body shop they work with. It was an inconvenience being without a car for a week, but these things happen. What was baffling, though, was the owner’s reaction when we asked for the incident to be documented on the work order before taking the car to the body shop. She got weirdly defensive about a completely reasonable request. Why the attitude over basic paperwork? It’s not unreasonable to want a paper trail when someone else damages your property. Thankfully, one of the staff members handled it without issue. Wish the owner had done the same.

I attempted to get new tires at Costco, but had a cross threaded lug-nut and needed a lug-stud replacement. Costco marked the tire with chalk so the auto shop could easily identify the need. I took it to Downtown Automotive for what should have been a very routine and simple fix. They called me at the end of the day stating that it would cost me $700 plus to fix my hubcap. I don’t have a hubcap, I have alloy wheels. After she put me on hold to double check her information, she got back on the phone and stated that it was very clear she was right and that I had CLEARLY hit the wheel and it was impacted and needed replacing. I told her there was no damage done, it was a routine lug stud replacement. She then said they found cement in the lug nut…that was the chalk from a Costco marking. By the end of the call she had the mechanic standing by her trying to advise and it seemed very apparent that neither of them knew what they were talking about. I told her that I would not be moving forward with services. She then told me I had thirty minutes to come get my car before she left. I told her that since that wasn’t enough time to get there I would be there in the morning at pick up time. She then insisted I give her an exact time so she would know how to advise the load in of the cars for ease of exit. I told her I would be there exactly at 8am. I showed up at 8am to pick up my car and the mechanic said I would have to wait because no one told him I was coming this early and my car was all the way in the back. I was also advised I needed $1200 in repairs for struts. I took my car to Greg’s Auto, paid $118 for lug stud repair with no issues and was told my struts are perfectly fine. I dare to think how much money I lost with the previous work I’ve had done at this shop. It was very clear that they had no idea what they were talking about. I’m sure there are knowledgeable people that work there, but I think they put my car off until the end of the day and just guesstimated the work I might need. No thought or care was put into it. And it’s very clear the communication from the front desk needs SERIOUS work. She talks in circles and so fast that if you don’t know what you’re talking about, she’ll suggest hundreds of dollars of unneeded work. The simple fact that she tried to tell me that my car had damage when it didn’t, told me she was grasping and absolutely rude to dismiss me and attempt to advise me on what I did to my own car. Do not trust this place. Get a second estimate.

Lori and the team were professional and knowledgeable. I was in a bind for my daughter's car and we needed to get towed in. Other places didnt have time for us but Downtown said come right in! Was transparent about everything and tried to make it manageable.

My clutch went out, I saw that Downtown Automotive was in my neighborhood and decided to give them a try. They replaced the clutch and flywheel and the clutch action feels like it did when new. They got it done on schedule and on budget. Thanks to Lori and everyone I dealt with for the really excellent customer service. I'll be a repeat customer for sure.

Great communication and service. Such a convenient location-super glad they are in my neighborhood! Lori & her staff are rock stars at diagnosing and fixing pesky problems … and they are fast too! Thank you Downtown Automotive!

I had my car towed to Downtown Automotivr, luckily they had room. They had my car running in 1 day. They kept in contact to inform me of what the issues were. Very reasonable charge, great service. If I ever have a problem with my old car again, I will definitely give Downtown Automtive my business again. Thank you all for the great service

Great work and even better customer service from the Downtown Automotive Team. First time bringing my car there and they took care of everything, communication was excellent.

I’ve taken my Jeep to Downtown Automotive for over 13 years and have never been disappointed with their trouble assessment and honesty. Thankfully, I know enough about engines that I know when a mechanic is bs-ing me. I’ve never had that feeling with DA. It’s a business, so of course they’re going to suggest fixing/replacing things they see might cause trouble in the near future. However, they’ve never said I had to do it on the spot or my Jeep is going to blow up in order to scam me out of more money. Lori is awesome and has always been honest and straightforward. I recently had problems with my Jeep and had a few people tell me I needed a new engine. In fact, a friend of a friend, who is a mechanic said I needed a new engine ($10k). I took my Jeep to DA as I always do and after a full inspection they said all I needed was a new coil!!!!! ($200). I checked everything except the coil because I had replaced it two years ago and didn’t think it had gone bad. My mistake!! The best thing about it is that the DA mechanic showed me the spark plugs I had recently replaced including the one that was sparkling new which wasn’t getting spark from the faulty spark. Lori, a thou$and thanks for a other great job done by your team and saving me lots of $$$!!

The gang at Downtown auto go out of their way to give you prompt service at a really reasonable price. When I leave my car there, I feel like I’m leaving it with friends who will maintain the car and return it to me without breaking the bank. They definitely are my go to Mechanic In Seattle!!😉👍.

Downtown Automotive is amazing! They replaced my brakes and rotors (front and back), did an oil change, and fixed my cooling fan system—all in one day. The pricing was fair, and they’re super flexible if you need a little help—just communicate with them. Everyone was incredibly kind, patient, and professional. I’m definitely making this my go-to mechanic. Highly recommend.

I really appreciated Chris for checking out my car and explaining everything.. unfortunately I didn't get far enough to getting it fixed because of the lady's on the phone.. the most complicated set up I've ever experienced and on top of that basically downplaying Chris's help and explaintion he gave me.. absolutely unprofessional in so many ways and felt like she was trying to fight me instead of an easy appt schedule.

AVOID! After years of loyalty, I’m deeply disappointed. I’ve trusted Downtown Automotive with my cars for years, despite their high prices, because I believed they prioritized safety. That trust ended after a recent post-purchase inspection. I brought in a used vehicle I had bought from a dealer while still under the 10 day return guarantee. I mentioned a strange swishy noise, and the inspection was done within the 10-day return period offered by the dealer. They said everything looked fine except the battery — no mention of any major issues. A few days later, I returned for a battery replacement after the car wouldn’t start. That’s when the same mechanic casually mentioned that the car never actually started during the inspection — which was shocking and called the entire inspection into question. More importantly, if I had known that, I would have replaced the battery immediately rather than waiting — or reconsidered the purchase entirely while still under the return window. The worst part came during a third visit, when the strange noise persisted and the car began feeling unsafe — especially when it wouldn’t accelerate properly going downhill. They later quoted me $852 to fix a problem they already knew about (by admission of their own mechanic) — one that should have been flagged from the beginning. I confronted them about the quality of the inspection, and instead of addressing my concerns, I was coldly and rudely told the shop would no longer service my vehicle. Lori, the manager, never acknowledged that her mechanic had failed to flag the alternator issue, nor did she offer any apology, explanation, or attempt to make amends for this shoddy inspection. As I was driving off, the mechanic — to his credit — stopped me and admitted that he had, in fact, seen a problem with the alternator during the original inspection but failed to tell me. They had two clear opportunities to disclose this: during the inspection and again during the battery replacement. Had they done their job, I would have returned the car under the dealer’s 10-day warranty. Instead, they withheld key information, quoted me nearly $900 to fix it, and then ended our long-standing relationship when I pushed back. I wasn’t expecting perfection. I was expecting honesty, professionalism, and accountability — and got none of those.

Don’t trust this place — they are complete cheaters. They charged me $220 just for a “diagnostic” and didn’t even provide a report. AutoZone does the same basic diagnostic for free. They clearly took advantage of my car’s towing situation. When I called to book an appointment, they never mentioned this diagnostic fee. But once I reached their shop, they suddenly demanded $200+ upfront just for “diagnostic.” Totally dishonest practice. ⚠️ Please avoid this place — they mislead customers and exploit people in vulnerable situations.

Excellent repair experience from start to finish. Excellent communication while truck was in their custody; good ballpark estimate, clear explanation and update of estimate based on closer examination; vehicle completed work on the day they said it would likely be ready. Would use them again without hesitation, might even drive the 3 hours to get to them again.

I had a great experience with Seattle Automotive Repair. They were able to fix my car quickly, and their pricing is very reasonable. Scheduling was simple, and I really appreciate that they also accommodate urgent appointments. Their text communication makes the whole process so much easier and more convenient. Highly recommend their service!

Amazing service! I won't be going anywhere else! Went in for a new tire and an oil change. They kept me updated on the status and one of the owners drove to pick up the tire I needed so that I could have my car in time to go to the beach. Absolutely wonderful!

I have mixed feelings about this place. They seem like nice people and seem knowledgeable but I can’t tell if their outrageous quote was them meaning well or them trying to rip me off. I had my car towed to them after I had my coolant flange wearing out. This is a common issue for my car with my mileage, it’s super easy fix $30 part and 30 minutes of time (an hour if you replace the hose too). They told me I needed to replace the thermastat and couple of other hoses too, and quoted me $1500 (which still felt high from my research). They explained that these components often go at the same time and need to be replaced. And they are probably right that it’s a good idea to replace them, and my research tends to agree it’s not a bad idea. But it clearly wasn’t necessary, I opted to fix it myself for $30 and it’s driven fine for next 1000 miles. May one of those components break soon, sure but it’s dishonest to say the only way to do was to replace all those parts too. I struggle to properly rate them because they were very nice and said if had an issue with repair or to recheck the leak after the repair they would do it for free. On the other hand if I needed my car for work and/or wasn’t comfortable following a YouTube video to fix my car, I would be forced into spending $1500 for something that could have been $200-300 (shop labor included).

I can honestly say Downtown Automotive is, without a doubt, the best auto shop I've ever been to. From the moment I walked in, everyone was incredibly welcoming and professional. They went above and beyond by showing me in detail the damaged parts, which really helped me understand the necessary repairs. Even better, they gave me an exact quote upfront, and there were absolutely no hidden fees or extra charges. If you're looking for an honest, transparent, and top-notch auto service, look no further. I highly recommend Downtown Automotive – you can trust them with your eyes closed!

Thank you, thank you! I can not say enough about the fantastic service given at Downtown Automotive. I limped in at 1 on a Friday afternoon of a long weekend and they got me back on the road by 4:30 with brakes, rotors and calipers all at a reasonable price. The ladies in the office were lovely, kind and understanding. The manager even made sure the parts would be covered up here in Canada. That is priceless. The mechanics were quick and efficient. You made what could have been an awful situation for this Canadian a quick and painless one. I am so grateful and have already recommended your shop to others.

I had a great experience with Downtown Automotive. They were some of the only ones willing to do some exhaust repairs on my truck that required welding. They got me in the following day and were quick and very communicative. I was very impressed with their quality of work too. I’d highly recommend them to anyone!