This rating is based on customer reviews, inventory size, pricing, and service quality
University Volkswagen in Seattle Hill, WA scores 95/100. Recent reviews are overwhelmingly positive: exceptional customer service and communication from advisors (frequent kudos to Summer, Austin, Sierra, Jaelin), quick turnarounds, loaners when needed, and proactive warranty support. Sales are transparent and low-pressure, financing is easy, and selection plus sourcing helped shoppers find the exact car. Wait times are usually short; longer jobs came with steady updates. Pricing notes are sparse but include occasional discounts. Little info on parts selection, yard organization, or ease of finding parts. One outlier cites scheduling confusion and quality concerns.
I just turned in a lease and leased a new car at University VW. I had the good fortune of working with Russell. He was kind, knowledgeable and made, what can be a painful process, the experience smooth and quick. I was prepared with what I was looking for and was in and out in less than 3 hours.
I have had many VWs in my past and worked with various dealerships and can confidently say this was a good experience, nice office and each person I interacted with was professional and pleasant.
When my VW Tiguan broke down the AAA tow truck driver recommended this place. I'm so grateful that he did. They've been amazing everytime I go in. I cannot thank Summer enough for all her hard work dealing with my warranty company. I highly recommend taking your VW or Audi here.
I’ve been going to University Volkswagen for 3 years now. I’ve always had great service. This last time I had a recall update and Summer helped me through the process with a loaner car and quick service. I will continue to go there in the future
Whenever I need maintenance on my car, I ask for Summer specifically. She’s always listens to any concerns I may have and never tries to sell me unnecessary things. Also, she always makes sure I get to where I need to go after I drop off my car for my appointment.
Austin helped revive my e-Golf that could only be done at University Volkswagen. He kept continuous communication and even sent me a video of the work they were doing. Amazing customer service and would absolutely recommend him and University Volkswagen for any VW servicing.
I usually stay away from getting services done at dealerships to previous issues I’ve encountered but I was in a bind and I found myself having to come in. I’m actually so glad I came to this location! Summer was great she helped me and didn’t make me feel stupid or rushed and it gave me a completely different experience then I have previously had. I will absolutely be returning STRESS FREE when I need work done! Thanks summer!
I went in for some regular maintenance. Summer was an excellent communicator! I was able to pick up and drop off my car on time and without issues. thank you!
I had been shopping for a VW crossover/compact suv. Jaelin, was AMAZING, she found EXACTLY what I was looking for, and the buying process was absolutely painless. University VW has a customer for life.
Always have a stellar experience at the University Volkswagen! Summer, Sierra, and Jaelin are always nothing but helpful, accommodating, and thorough in assisting me with all of my inquiries. They have a great team that provide consistently excellent service.
I brought my 2017 Jetta in for regular service (collant flush, transmission fluid change, oil change). I knew my Turbo was not functioning properly but didn't request anything. Much to my surprise, my service writer Summer informed me they were checking with VW of America to see if it was covered under warranty - and it was! They replaced the Turbo at no cost to me (a $5k repair) and the car is running better than ever. Thank you Summer and everyone at University VW for the stellar service!!
University VW Service dept is the best! Austin is professional, knowledgeable and courteous (and funny)! He kept his promises and my car runs like a champ. Very pleased with both sales and service at University VW!
I recently brought my car into University Volkswagen in Seattle and had the pleasure of working with Summer, one of their service advisors. From start to finish, she went above and beyond to make the process smooth and stress-free.
Summer took the time to clearly explain what services my vehicle needed and why, without ever making me feel pressured. She answered every question thoroughly and kept me updated throughout the day, even sending me a quick message when my car was ready earlier than expected.
What really stood out was her professionalism and genuine care. She treated my concerns like they mattered, which is rare to find at a dealership. Thanks to Summer, I left feeling confident about the work done and impressed by the level of customer service.
If you’re taking your car to University Volkswagen, ask for Summer. She’s knowledgeable, communicative, and truly dedicated to her customers. The kind of employee that makes people want to keep coming back
Brought my 2022 Jetta in for an oil change and tire rotation a couple weeks ago, it was my 1st time servicing at this location and I'm very relieved that everything went as smoothly as it could've!!
Special shoutout to Summer for explaining everything I asked about with great detail and respect! She really knew her stuff, which is always refreshing.
Will be driving the extra 20 mins out of my way next time ??
Highly recommend! Summer always takes care of me when I need service on my vehicle. Not only is she friendly, but she is thorough and experienced in her role. I brought my Tiguan in bc it was losing oil, after inspection it needed extensive repairs, Summer made sure to set aside a vehicle loaner so that I wouldn’t be without a car during the repairs. During the 2-3 week period that they had my car she made sure to check in and provide me with updates as repairs progressed. I’ll be sure to do handle all of my vehicle service needs at this location bc of the quality of customer service I receive every time. Thank you Summer!
THANK YOU for always bringing such great energy and real knowledge to what you do. It’s obvious you care about people and not just the task in front of you. You’re incredibly knowledgeable and it shows in the way you answer questions and guide customers with confidence.
Your customer service is honestly top tier. You’re patient, friendly, and never make anyone feel rushed or overlooked. You make people feel comfortable, heard, and taken care of — and that’s a big deal.
You’re the kind of person people hope they get when they walk in. Keep doing exactly what you’re doing — it makes a difference.
My appt for an annual exam at university Volkswagen was perfect!! Austin was s great helper explaining everything really well and discusing with me the pros and cons of choosing and delaying maintenance work based on what I can afford. He spent a lot of time with me to make sure I was pleased with the plans and called and emailed to check!!
We use this dealership service regularly. Our last visit Austin was extremely helpful. He responded quickly to calls and messages and gave a discount on one of the services since they realized it was a quick fix.
I cannot say enough good things about Summer at University Volkswagen in Seattle. From the moment I walk through the doors, she is always the very first smiling face to greet me, and her warmth and friendliness instantly put me at ease. She is genuinely one of the nicest, most approachable service advisors I’ve ever worked with.
Even when the work being done on my vehicle is expected to take longer than usual, Summer goes above and beyond to keep me consistently updated throughout the entire process. She takes the time to explain what’s happening, checks in regularly, and makes sure I’m comfortable and never left wondering what’s going on. That level of communication and care truly makes a huge difference.
Because of how positive every experience with her has been, I always make an extra effort to schedule my appointments specifically with Summer. Her professionalism, kindness, and attention to detail turn what could be a stressful situation into an easy and reassuring experience every single time.
University Volkswagen is lucky to have her — Summer is an absolute standout, and I wouldn’t trust my vehicle with anyone else
Summer at University Volkswagen was great to work with. She made my oil change quick and easy, kept me informed throughout the process, and was very professional and friendly. The experience was smooth from start to finish. I really appreciated her help and would recommend asking for her if you’re coming in.
we recently had an issue with our vehicle that required it to be in for service longer than usual. Summer H and the Service team were fabulous! They kept us informed with texts and calls on a regular basis, always making sure we had the info needed. The communication, thoughtfulness and care of the Service depart is a main reason we'll continue to come back. Our vehicle is running better than ever! Thank you for your welcoming attitude and making us feel like we're your most important customers
Had an appointment for oil change at 3 pm today and when I showed up Summer informed me that my appointment was for 2 pm that she left voicemail and I confirmed which I didn't. Trying to gaslight me is not custom experience I was in for.Decline in service department quality is extreme over last 12 years ,from stripped oil plugs couple times over unsealed oil pan and oil leaks to miss diagnostics. Long time gone are times when they had quality techs and stellar service reps.Now they are same as Carter if not worse.Lucky that there are much better dealerships in Auburn, Puyallup and Tacoma and worth of driving extra miles for better experience.Today was my last visit to VW side of this dealership although Audi side is still stellar as always.
This review is way over due so I'm blanking on the name of the service manager. I think it was Harper. Top notch dealer and service provided. I have a '19 VW Golf that had a bad trans under warranty. I went to Carter more times than I can count and they told me I couldnt get it repaired / fixed without a code flashing which is insane. The last time I went they told me to pound sand. I went to University and they got it fully replaced. It's dealers like this that make you buy another of the Brands cars and dealers like Carter that make you never buy that brand again. Thank you! This is now my 3rd VW and will buy again.
Jaelin did a wonderful job helping me find the vehicle I wanted. Her kindness and professionalism made the process of getting my car straightforward and easy. I can't recommend her enough!
We purchased a 5 year old VW Golf at University Volkswagen this month, and it was such a wonderful experience. We worked with Jaelin Gates, and strongly recommend asking for her. My wife did all the back and forth about the car on the phone, and felt really comfortable dealing with a woman in this male dominated industry. She really earned our trust right away, and we actually drove two hours to get the car the very same day. Jaelin was juggling a lot that day, and always made us feel like she had nothing but time for us, and was super quick to respond back on the phone. We love our new car, and know who to call when we need another!
Parker is an outstanding salesman; while we ended up not buying a VW, the fact we almost did is a large part in because of him. He was easily the most knowledgeable, helpful, and patient of all the dealerships we worked with. This VW is also very clean and felt like a great place to be, just we went in another direction. Also, Parker and team coordinated to bring a car down from the Lynwood location to save us an hour+ of driving which was a huge deal!
Had a very nice experience with the service department especially with John Brulotte. Got a set of brand new tires and was able to get my problems fixed. John was a great service advisor he walked me through everything they will do to the car and explain everything in detail.
No games, clear communication, straightforward sales and a great experience. Parker was awesome. Worked with my wife and was honest and sincere. Go here if you’re thinking of a VW and don’t want to play old school dealership games and have a good experience!
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