I don’t have enough good things to say about the SGF center city clinic. This is my second time with them and the staff are so incredibly caring and supportive. They’re also very fast with their response times and I’ve never waited longer than 10 minutes to be seen (and am usually seen immediately). Dr. Kallen is also incredible. Really grateful for the care at this center, and can’t recommend them enough.
My wife and I went to Shady Grove Fertility hoping for compassionate care, but the staff was cold and dismissive. Our doctor rushed through consultations and didn’t take the time to explain our options. After spending thousands on treatments, we felt more like a number than a patient. This experience left us frustrated and hopeless.
Brooke and Aaliyah they need a raise today they are wonderful people they make you feel so comfortable when coming to your appointments they are super sweet I love them
Shady grove has been an overall wonderful experience . Walking in early mornings I was always greeted by Brooke’s wonderful smile and warm welcoming energy. Alicia and Brooke made difficult appointments just that much easier. Dr. Kallen was an absolute delight to work with. Everything was always explained in detail and any minor setback we faced I trusted his expertise and judgement to reach our end goal! I cannot thank Center City office enough for making this process and journey just that much easier!
Beware. Prices given by the staff are wrong, and then you are on the hook for thousands $$$. Was told less than $300 for testing. Got three different bills from three different places totaling over $1,500. Staff can't even tell me which companies will be billing me. I'm not sure how that can even be legal. This is all with insurance.
Thank you Shady Grove after 10 years of trying and failing to get pregnant we finally succeeded. Dr. Kallen, Brooke, Carly, Aaliyah, and all other staff encouraged me to keep going and I never gave up. I dreamed of being pregnant for years and they helped me obtain that goal despite my pcos. This place is highly recommended.
Dr. Kallen worked with us for almost two years to finally become pregnant. It was a very hard journey with lots of not so fun surprises but Dr. Kallen did not give up on us and was confident and encouraging, and extremely supportive when needed. Everyone at the Center City office was absolutely wonderful to us. Brooke and Aleisha were so kind and friendly to me at every visit, they really make you feel like you matter. I will forever be grateful for everyone at Shady Grove.
Jordan (RN) has been our guardian angel during this challenging experience. She has phenomenal communication, empathy and professionalism which helped to turn our whole fertility journey around. I feel eternally grateful to have had her on my care team!
No matter how early in the morning it is, Brooke always has a smile on her face and has gone above and beyond to make me feel comfortable. She is consistently a bright spot during my monitoring and is the best “stick” at SGF!
I wanted to be a mom so bad that I went to shady groove for help. And they basically said screw you. Now my dreams of being a mom is hopeless. Very upsetting
I truly appreciate the friendliness of the staff which makes all those interactions alleviate such a stressful journey. Brooke and Aleisha have been wonderful!
Throughout my whole process at Shady Grove so far Brooke has always made me feel good with her warm smile and nice warm hug anytime that I’ve received bad news. Thank you from the bottom of my heart for always making me feel better about this process everytime I come there!!
Dr. Kallen and the caring team at SGF Center City provided supportive and compassionate care during what was one of the most difficult times for my family. I felt informed throughout the process and I am truly grateful for the care I received at SGF. My beautiful son is a testament to the expertise and experience that the medical team has to offer.
I’ve been going to Shady Grove’s Philadelphia and Chesterbrook locations for ~4 months. I’m consistently impressed by their organization, attention to detail, and quick response times. The people at SGF are what have made a difference: My assigned nurse, Hannah, is wonderful and I’ve also benefited from using their call service when I had an after-hours question, Felicia in Finance went above and beyond to support us through insurance snafus, and I genuinely look forward to seeing Brooke and Alecia (even when it’s 4-5 times in a week!)
I have friends who are seeking fertility treatment at other local clinics and I’m repeatedly reminded of how great Shady Grove is. I am very appreciative of Dr. Kallan and the whole staff for making a challenging process a little less stressful.
Insisted on a 9am Friday entry appointment for ultrasound, kept us waiting for 30 minutes with no end in sight. Very rude staff. Not a good experience. Spend your money at other more respectful places
Update: they just gave an anodyne response that makes it sound like accidents happen. That's not the case. Let me clarify. The front desk person literally said, at 9:30am, "There are 3 people ahead of you, so I can't give you a time, I think it'll be another 20-30 minutes". For a 9am meeting.
Just do yourself a favor and take your business to another clinic that doesn't intentionally overbook you for a Friday morning and waste your time in favor of theirs.
Will be also be sharing this review on the B.B.B and with my fertility lawyer. I plan to sue this company for my $7,000.00 co-payment after a year not one transfer. numerous mistakes and no compassion for their clients. All I’ve received in a year is a dent in my pocket. This is a scam i have depleted my savings as a hopeful and like any other hopeful i knew it wouldn’t be easy. but i I dreamed of completing my family and wanted to have a beautiful experience. After trying for the last 5 years with no hope. I turned to shady grove thinking i would finally be able to give my 8 year old who will be 9 a little brother. which we have promised her. I have done all that was asked of me on my dime went and paid for an mfm doctor to care for me during before and after i leave shady groves clinic at the request of this clinic. Sent over proof paid out of pocket for most things. Had me on ice at this clinic from October 2022 until April 2023 because they were closed for holidays. told me i had a cyst and cancelled my retrieval based on the fact that they thought it was when it never actually was. Now it’s my blood pressure after paying to get a real doctor to help with that still no help no communication no next steps . i had to transfer my records to another clinic who is willing to move forward after 1 month after I waited a year with shady grove. I am suing the doctors the nurses and everyone involved for the pain suffering and all missed work driving back and forth to their clinic paying for $25 for parking 5 days aweek court fees tolls and have proof of it all this clinic is a waste a scam they’re liars they never planned on transferring its all a big money scheme. Please don’t waste your money or time in the end you will end up heart broken and at this point I can’t even get them to fill out form for my new clinic like they asked. they’re holding me up from moving on wont help me and wanna hold my embryos hostage. I will do everything possible to bring shady grove to its knees behind the lies they tell and the secrets they keep. I want my transfer or my money back . You could’ve just had me sign a form releasing them any liability after they explained the need for my pressure to go down but no they choose to deny me over 140/60 my mfm said 180/110 is life threatening this is mild to moderate and are caring for me in such away that RMA is comfortable moving forward but not shady grove spoke to 2 over clinics and sent over info from mfm nobody wants to waste my time like shady grove did on top of that the doctor handling my case is out on maternity leave ? go figure. ive been with this clinic so long without any transfers sitting around like a porcelain doll on a shelf. So long that my own doctor had ivf and delivered twins is on maternity leave and I’m still here with not even one failed transfer nothing. Doctor hutchingson should not have taken on a new patient if she was only concerned with herself. If you knew you had your own situation she shouldn’t have taken any new patients because now that she’s out on maternity leave decisions are left up to a doctor whom ive never met who’s only reading about me on paper. Blood and blood pressure was taken through out this whole process but all of a sudden now it’s an issue . Give me my money back or transfer my embryos it’s simple. Since you guys don’t understand I’m gonna have to help you understand.
Impossible to reach anyone there, despite multiple phone messages and emails. Regardless of what my test results are I will be going elsewhere for further assistance.
Dr Kallen really helps guide you through the entire process. During a scary time filled with uncertainty, he makes sure that you go through all of your options, get all the right testing and have a plan in place in order to help get you pregnant. I am grateful to Dr Kallen and the entire team at SGF for helping me bring our perfect baby into this world. I also just cannot say enough about the staff at the Center City office. Everyone from the front desk to the woman who drew blood to the nurses to Dr Kallen were amazing.
I write this as I sit here with my SGF IVF baby. Before becoming a patient at SGF, I was terrified of needing to do IVF to grow a family. However, after our first appointment with Dr. Kallen, I felt so much more at ease. He told us matter-of-factly that my husband and I would have children. Hearing Dr. Kallen’s confidence made me trust him and gave my husband and I the faith we needed to move forward with fertility treatments. Our nurse, Hannah, was also absolutely wonderful. Her constant communication with us made it feel as though she was a friend through this whole process. Though IVF can be difficult in many aspects, everyone at the Center City office made each visit enjoyable. The front desk and phlebotomy staff remembered my name and would warmly greet me at each visit. Everyone was so kind, it was bittersweet to graduate and move onto our OBGYN. I could not recommend Dr. Kallen or Shady Grove Center City more. I will be back for baby #2 in the future! Best of luck to anyone finding themselves reading this review! You can do it!
I had a consultation with them and it was fine. Then went I went to schedule my testing for the third day of my cycle I couldn't get a hold of anyone. I left multiple messages- no response. This happened two months in a row. Looking to go elsewhere.
Dr. Hutchinson is amazing. I was sad we couldnt see her the entire pregnancy. She was always so kind and positive. You can tell she really loves her job and we loved working with her. The rest of the staff we interacted with was always kind and friendly as well. Thank you!
Dr . Kallen of SGF is simply the best . He helped make our dreams come true and we will forever be grateful
For him and his staff . He is a compassionate doctor who listens and truly wants the best for his patients . He listens , and has a way of reassurance in such a calm matter . The best of the best !!
I did my process back in November 2020 & currently have a beautiful babygirl thanks to god & doctor Kallen we went to every clinic nothing worked but he made me & my husband’s dream come true, Doctor Kallen & his staff super nice & understandable if I do it again it would definitely be there again.
Horrible receptionist who answered the phone ! Already having trouble conceiving and just want to schedule an appointment and she made it very difficult ! Also made you sound even stupid for calling !!!! Gave you the option to choose two offices then decided chesterbrook location was more better even when you tried to make it clear that you want the center city location!!! I didn’t get her name but please contact me if anyone from management cares to know. I have the date and time for this conversation. Horrible !!! She needs to be re-trained with customer service !
I knew that they did not take my insurance but was willing to pay for the consultation. Not long after I arrived, I was told that they could not even accept my money. I did not understand why. I was so excited to get their but to have my dreams crushed like that was so dissapointing . Would never recommend this place . I will take my business elsewhere .
First time patient so far satisfy with doctor and staff. Update: 1/23/2019 we were able to get all testing done and next step is considering treatment. We are happy with our fertility choice. Also, great staff at the Chesterbrook facility.
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