LKQ Venice Auto Parts in
Philadelphia (PA)

Very rude on the phone and hung up on me
Called back and was hung up on 3 more times as soon as it was picked up. Called back again and they just kept putting me on hold.

Never again over 2 weeks being put off after unpaid up frount, now the parts no good, figured my money they cant refund me they have to send a check. Time for a class action lawsuit. Every have issues with theis company comment below. Unacceptable. Jeeps been apart 2 weeks and I move tomorrow, we'll not now !

Horrible experience ignorant,arrogant and don’t care .Especially the guy Rob that works there.

Not enough customer service reps. The one I did interact with was quite rude.
I was next up to the window. The representative got on the phone with someone else. Did a bunch of text messages. Never said anything to me until about 5 minutes later. Then proceeded to say give me a minute I'll be right with you. How about the fact that you ignored me for the first 5 minutes that I was there

Very knowledgeable staff that knew how to confidentiality deal with customers that had no idea what they needed.
Saw how quickly they could identify what a customer needed from a pic on a cell and get it for them or send them to a specialty yard or dealer for dealer only parts.

One of the worst customer service experiences. Recommend anywhere else but here. Sales rep does not belong in the position she is in. Treat customers like humans at least!

Ignorant customer service personnel that answer the phone very disappointing and the phone system is not user friendly.

I experienced terrible service from Robert Demaio. He abruptly hung up on me without allowing me to explain the problem. I have purchased numerous parts from this company, but his disrespectful behavior is unacceptable. This leads me to question my future business with your company.

Horrible service you don't hang up on customers.if u don't like working with the public then get out!!!!

DONT DO IT……..
Waited for hours for a part…………..

Waited……….

THEY NEVER ANSWER THE PHONE
THERE NEVER NO MANAGER
NO SUPERVISOR

AND I WILL NEVER EVER GO THERE EVER

Waited… for a fender.
People unorganized
Terrible customer service

Wasted 3 hrs of my day.
GOT A REFUND AND LEFT
And got no part

Avoid this company at all cost terrible engines and terrible customer service. Your better off just setting your money on fire

DO NOT use this parts place by any means necessary. They pull a bait and switch, they sold me a supercharger with 73k on it for 1 grand only to tell me when picking up ohhhh it was sold to another customer after we had paid for the part already. The customer service there is a laughable joke and take zero accountability for their actions. I will not be returning nor would I recommend them to anyone looking for honest service from them.

Horrible service also highly problematic they will sell u bullshit that doesn't even work etc waste of time and not even make good on things highly disappointed

Got there 15 minutes before they closed and I was turned away! Don’t waste ur time, whoever is managing this place need to train the employees

Purchased an engine from LKQ Venice auto parts for a 2016 Camaro SS. After installing the engine and driving it for about 250 miles the engine developed a misfire. Diagnosed it as a collapsed lifter. Called for warranty. They sent out an adjuster. They declined the warranty due to the car having headers & performance tires, no power adders turbo or supercharger. Buyer beware of parts being purchased. If your car has any basic modifications they will decline warranty for any reason. We purchased many parts, engines, transmissions, ect.., over the years but will not be buying anything else from them.

Ms. Bella, did a awesome job helping me, finding the right mirror for my vehicle yesterday. She also give a great personality….. she is very professional at her work. I love her professionalism and her since of human at work….. thank you very much for making sure I got what I wanted.

Good pricing for car parts and they ship from their affiliates around the country. The problem is just how slow the service is. I seemed to be standing there for over 30 minutes to pick up one part and there was an unnecessary queue of people inside the facility.

They're very good people to work with.but they over charged me.I bought 2002 Toyota Real bumper the driver side.and they over charged me $140.00.so I went to cars parts.com and I saw the same parts and new for $32 00 + taxes it came $43.00 and I Received it After 5 days ..you see the big difference.

Thank you Alisha for being patience in helping me .Will , thank you for helping me recover my refund promptly. This is a great place to get your used parts.My first time using used parts but From here on out ,its new parts for me.

I hate to even leave this review because they have a great selection and their prices are very competitive but their warranty process and corporate bureaucracy leads them to conduct business in an ill mannered way. To keep it simple we purchased a used transmission for a customer and opted for their 6 month parts only warranty. The transmission failed 3 days later when my client was in Maine which is about 8 hours from us. He took it to VIP auto care in Maine, they processed the warranty and purchased another transmission from their local LKQ. The local LKQ informed my customer that he needed to bring the transmission back to the Philadelphia area to process the return. He did this and then they denied the claim saying that the warranty procedure was not followed. We had the manager at VIP auto care send in documentation and Kyle Quigley in the warranty department said they have nothing on file. After discussing this for weeks I gave up and now have a customer upset with us. I lost a client and will try my best to not do business with LKQ again. They are completely missing the human aspect of dealing with another business who has purchased products from them for 8 years. Shame on them for not doing the right thing and hiding behind their corporate policies.

Can't talk to someone in the store only the national number. Need to show up in person to leave a deposit for them to pull the part off the car. I'm too far to drive back and forth with hour and half drive each way. Called twice and got 2 different prices. Have to pass on the part because no idea if they can even have the part the day I go cuz i can't talk to anyone there.

Stuff is not really expensive in here, but only after I payed they said I need to wait for it for 4 days. Broad a wrong color and scratched airbag. William Taylor is so rude Heng up on me 7 times !!!

If you buy a transmission from them and the trans.don't work wright, you have a hard time getting your money back. I paid in cash but they will give you a check back. That sucks.

The worst company ever put on this earth, parts are always not in stock ordered from other yards in there network and always dented and trashed, this company is in bed with insurance companies to ruin the auto body industry. The customer service is horrible, they are peddling used junk and passing it of as clean good used parts. Stay away from this place at all cost .

Shop somewhere else. Said one week took 2.5 weeks. Wouldn't take payment over the phone. 2 hour round trip drive for nothing. Will find someone who is easier to do business with. No thanks LHQ!

I purchased a part from LKQ Venice Auto Parts.
I was promised to have free delivery to my shop in Philadelphia.
After four or five days, I began calling their offices(Venice Auto Parts) who is a proud member of the LKQ corporation. Finally, the part arrived to my shop even though I was promised that I was going to get the part on the same day or the next day that I ordered it. I told my mechanic to put the car on the lift(taken apart and waiting) because I trusted them and expected their company to deliver the part in a timely manner. Instead, the part took 8 days to arrive, during those eight days, I called once in the morning and once in the mid day.
Every time I called, I heard the same story repeated to me over and over, they said " The part will get there before noon, we promise " and the mid day call response was " Don't worry, you guys are open until 6:00 P.M., our driver is almost there ".
It took 8 days and 16 - 20 phone calls to get their part, this is the best customer service around!

Maybe you guys should change the address on the Google Website.. Since you are no longer located at the address shown. I went up and down Passyunk Avenue, like five times trying to find this place... Only to see a sign that's hidden... saying that you were around the corner.. And then around the corner... You guys don't even have a big enough sign to see where you located. Otherwise.. very nice service... Noel was exceptional...