This rating is based on customer reviews, inventory size, pricing, and service quality
Northeast Metal Traders in Philadelphia, PA scores 51/100. Sentiment is mixed with a negative tilt: many report long waits (street queuing, single small scale, paperwork delays) and a tight yard with limited maneuvering and no real parking. Conditions can be muddy; some loads leave trailers wet/dirty and a few note axle-weight issues from uneven loading. Service is inconsistent—several praise a helpful yard jockey and polite office, while others cite rudeness and forklift misloads. Organization varies by day. Little reliable info on pricing or parts inventory, so conclusions there remain uncertain.
What clients say about Northeast Metal Traders in Philadelphia (PA)
Truck drivers, Slide your tandems forward. Park on the side before entrance. Go inside scalehouse check in. Back to rig and wait for the yardman to direct you onto scale. Then back up to dock. Rescale upon leaving. Yard guy needs to work on customer service skills. Everyone else keep up the good work.
Basically a joke you wait outside on the small road before entering for hrs because local trucks always go 1st then a freaking train running in outside of place & expect you to move but where & trucks running up down st only concerned about themselves oh hardly any room once inside gate to maneuver because local trucks parked in the way drivers just sitting in them don't care about moving & shit just off loaded sitting in the way as well if you asked to come here decline next time I will
This place is a joke. Slide your tandem’s 4x and scale in and scale out and park on the corner of a busy intersection where signs clearly say no parking anytime. Then deal with a receptionist and take a seat for s/r to then bring you paperwork. Checked in @1130 got paperwork @ 1505
Been here since 9:30 it’s 12:30 now and still parked on the street 1st in line only thing going in and out is local scrap trucks.BTW I’m bringing a load in.
Get in line to get in , once you get in, you get in a dock quick. Slide your tandems all the way forward, it's a small-scale. Sometimes the yard guy may come get you out of the line if they need your load in the dock for some reason.
This place needs to train their forklift drivers on how to load a truck!! I was 4000lbs over on my drives with the tandem pull all the way up because of their short scale, and they don't weigh by the axle. I don't know the area and had to drive over 100 miles to find a scale!! Too far to go back, plus they are located one block from the I95 bridge collapse, so it's a bit of a pain to get into!!
All negative reviews are true, today 5/10/23 it took me 2 hours to get a door, 2 to load and 1 hour 10 minutes to get paperwork, the ladies in the office are nice but the Yard driver was very rude to me for not knowing I’m supposed to park outside and walk inside when there are no signs that say that.
I had nothing bad to say about this pickup, I read a lot of bad reviews, but my experience was positive, yes I had to wait outside, for a few minutes and yes it was muddy inside, but it had rained and it's a scrap yard, not a Distribution Center, I was weighed empty, and immediately given a dock to back into and loading started in less than 15 minutes and I was done and out within a hour and a half, no long wait times, the yard jockey was polite, not sure why others had issues with this location.
Not too bad of a place. Yard guy was very helpful. You have to park on the street and he will come out and get you and guide you on the scale then its easy to get backed in and enough room to swing around to get back on the scale to weigh out. Then park back on the street and walk back in to get paperwork. Only thing I dont like is sitting on the street by the fence and all the trash and recycling trucks flying up and down the street to the other facility past this place
First time picking up here and I hope it’ll be my last. It’s unorganized, lack of direction and the guy on the go cart is rude as hell. He lacks customer service skills.
This place is a joke, have to park on street the. Walk through mud and water so you better have some boots, and the have to wait in truck on street until yard jocky or or whatever his job is traffic director comes and tells you to come in. Better not have anywhere to go you will be waiting, two forklifts unloading one truck took them over 2 hours to unload me
This place is really busy. Trucks in and out and only one scale. Yard guy is always willing to help out drivers picking up a load. He'll help slid your tandems, close your doors, and even guide you in a hole if he sees you having troubles. Getting your paper work after loaded is another story. Sit down on the comfortable blake chairs for at least 30 minutes.
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