This rating is based on customer reviews, inventory size, pricing, and service quality
From the latest reviews, Cartel Double Discount in Philadelphia, PA trends mixed-to-negative: 52/100. Pros: some professional, helpful staff, quick pulls, a few low/fair prices, and occasional good variety with a fairly organized yard. Cons recur: prices often high or inconsistent even when you pull parts; claims of in‑stock parts that aren’t; shrinking selection; confusing two‑site routing and poor color matching; long waits to see/pull parts; and curt phone/front‑desk service. Deals exist, but consistency and customer service remain weak spots.
Address:
6110 Passyunk Ave, Philadelphia, PA, United States
The worst Junk Car Parts Place. Fraud workers. Many times they telling that they have the part in stock, come over, when arriving No. Don't have it, No stock. Stay away for these crooks.
Very bad business, I went there for a Power steering pump "pulley" Just the pulley, he told me to go in the back and get it. I pulled it out was going to get another tool. When I talk to the same guy again he told me I can't buy just the pulley after I already took it apart. He said I had to buy the whole assembly. That it was my loss for all the work I did to get it off. And said my loss that the next person will be easier for. I said his your loss because I didn't leave it with the same car I moved it just incase someone came while I was at my car getting another tool. So who's the looser now. I do alot of work for people and will never goback again
At one point this place had quite a selection of cars and you could find what you needed for your year and make of car. But now the selection has been limited and I often find myself having to search for another location to get the parts I need!
Someone needs to fire that African/Caribbean guy. He doesn't get the concept of a junkyard. He consistently charges prices that are double market rate for a part I took out myself. I can get the same part from ebay with shipping and tax for slightly less than what that guy always wants. Moreover, he is not willing to negotiate and ends up not selling the part. It is like he is fighting against his own interests. It is not a bad junkyard, it would be even better without that guy.
This African guy (sorry I don't know his name) consistently overcharges for parts. I have a feeling he just makes up prices on the spot. For example, today he wanted $54 for a seat belt I took out myself from a 20 year old car. He wasn't even willing to negotiate. I can get a new one for about $33 and that's what I'm going to do. It's a shame because this is the closest junk yard to my home and they have a wide selection of cars. When people come to a junk yard to take parts out themselves, it's because they're looking for low prices. Apparently, this person doesn't get it.
Would not help me put everybody else infront of me would not sell me the. Part I needed made me stand there and completely ignored me and running mouth to other people
Well, it's like this when you drive a 20 year old vehicle to me it only makes sense to try to get ahold of when needed a couple of use pre-owned parts. Cartel double discount I'll go for that any day keep the Bucks in my pocket.
The worst customer service ever. Called to ask for a light assembly. They told me it was for 175$. But the brand new one is like 100$. So i asked her if they could bring the price down. She gave the the worst attitude ever. Telling me to go buy it from somewhere else. The worst ever. Don’t even have the manners to talk to a customer.
I will definitely return back to Cartel double discount in the future if I ever need anything again. Business with them is a must, when we spoke on the phone the day before they gave me great prices and when I went to get the items I needed it was basically in super great condition and you can’t even tell that my parts came from a junk yard... best prices I’ve heard of so far and I’m happy with it
Horrible!!! Just horrible!!! I called them to confirm the type and the color of the part i needed was available after i saw it online. When i came i was told to wait for assistant who'd take us to show the part. After 25 min the guy came and drove us around the junk cars after which brought us back to the office. Then we were told we had to go to another "cartel double discount" place. We had a hard time finding that other place after unclear directions we were given. Some random person we asked on the road was much friendlier and helpful with that. As we arrived to the second "cartel" we were told there was no color that i needed and we were advised to go back to the first "cartel". I almost broke in tears telling them I'm just coming from there. Then the guy... I believe was manager.. (the one who was answering the phone) told me i could paint available part in the color i needed. We left with nothing.. after wasting all that time and driving 20 miles back and forth.
HORRIBLE SERVICE..... PAID FOR A STARTER FOR MY CAR AT 9AM THAT WAS SUPPOSED TO BEEN PULLED WITH A HOUR HERE IT IS ALMOST 3 PM AND THEY STILL DON'T HAVE MY PART LET ALONE THE SO CALLED RECEPTION WOMAN HANDLING CALLS AND CUSTOMERS WAS RUDE AND UNPROFESSIONAL WISH I COULD GIVE THEM NO STARS
Just went there to get a part and bought my 7yr old to the office, I didn't not see "no under 18 allowed" however as I walked up the steps a man came out and said, "get her out, not allowed". Well my husband started arguing with the guy bc let's get real there is a right way and a wrong way to talk to ppl! Won't see my business and would not refer to ANYONE! If I could give a negative star I would! Customer service should be a priority when dealing with the public!
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