This rating is based on customer reviews, inventory size, pricing, and service quality
In Philadelphia, PA, Steve's Auto Parts II scores 73/100; sentiment is mixed. Many praise helpful, patient counter staff, fast phone response, budget-friendly pricing, decent inventory, an organized yard, and speedy delivery. Common complaints: rude or dismissive interactions (including a serious bias allegation), parts promised but unavailable, price changes on arrival, wrong/incomplete items, engine quality issues, and limited refunds (store credit) with occasional cash-only policies. Good for price and selection; riskier if you need consistent service and tested powertrain parts.
Extremely rude on the phone. I called to see if they had a part for my car, a guy answered the phone and didn't say anything so I had to say "Hello", then I asked for the part I needed and he looked it up said he didn't have it and hung up instantly, he didn't give me a chance to ask my other questions or any follow ups. I will definitely advise not to go here if you would like a least an inch of good customer service.
Is a Asian guy in there that did not want to serve me and he was acting like he was racist. I've been in this neighborhood for 30 years how you going to work in my neighborhood a black community and act like you don't want to serve blacks
Rude staff.lied on the phone about having the parts. The one guy has been nonchalant on multiple occasions. I get it I need the part. I'm looking for a service you provide. Not your attitude. Sure I'll go elsewhere and you'll still be in business. No need to be that way to the people that pay your bills.
Very kind and helpful staff -- went out of their way to make sure I had what I needed that day. I would definitely be a repeat customer if I ever need something again.
Bought a replacement engine for my car, despite having very low miles on all of them they all had blown head gaskets, tried 3 times with 3 different engines with only 80k miles on all of them, they do not test any of their engines to ensure they have no issues. Just gonna replace the head gaskets on this 3rd one and never go back to them again ever for any used parts.
So should you.
Just called to see about a vehicle that was still showing on multiple websites as available. Right after asking if they had it, the individual who answered just kept saying "No, No, No" and slammed the phone on the receiver to end the call. Highly rude. Guess you better make sure your question is worth their time before you call?
This place is big time Rip offs they sell you wrong parts to most of customers on purpose , and obviously customer will come back then they won’t give you your money back but damn store credit . Never recommended.
He fixed what he diagnosed and knows his stuff men take him for his straight to the point approach, women not so much as they like to he handled with empathy gloves and with care.His thing this is the cost, you want me to do it otherwise other charge this much but I am affordable.
Very Good Service....Got a Brand new battery installed for $50.00...Almost 3 months later no problems with my minivan at all...I Love it!!!!
Well it's almost February 2019 now...And still no problems with my $50.00 Battery...Excellent location at Today's Auto Parts Prices to buy a Battery...
Thank you so much Steve's Auto Parts#2...
I was in need for a tailgate door automatic lock actuator. The guy at the front desk quickly helped me find the.very right part I needed for my minivan. The price was moderate, meaning: inexpensive; and it was paid in cash only. I wish they were able to accept a credit card payment, so that I could buy some more items I also needed without having to.look for an ATM around the neighbourhood
When i first enter the building, the first guy i met was extreamly rude and disrespectful to me. It didn't bother me because I was there to get parts for my car. He was acting like he didn't wanted to be at work. There were another guy there who ended up dealing with me the right way.
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