Jim's Northgate Towing - 24 Hours A Day in
Seattle Hill (WA)

I got in a car accident on December 20th 2025. Mark Anthony towed my car. I can not thank him enough for his calmness, respect, and kindness. In a time of shock, Mark Anthony checked on me, kept me on track to what needed to happen with my vehicle, made sure it would start, and called me to let me know the car was dropped at my location. Thank you.

It is seldom a good occasion when towing is involved, but the people of this company proved to be kind and honest.

EDIT: this response is such a joke. Clearly you weren’t there, so you can’t just say “there must have been a reason.” Yes, we all have bad days, but no one on the clock should be yelling at people, even if you have a bad day. If your day is THAT bad and you can’t control your emotions, you have no business behind the wheel. That’s a danger on the road. Was behind one of their trucks in my neighborhood, they were in the street waiting, and I was waiting behind the truck to go around. I was waiting to go around because right next to them, was a car parallel parking- hence leaving me no room to go around safely until the other car was parallel parked. For whatever reason the dude driving got so irritated at me for not going around him (obviously wasn’t paying attention to the car parallel parking blocking my way) and started yelling at me. Absolutely insane for a grown man to be yelling at a young woman for no valid reason, me being behind him was not affecting him. Will definitely never use this service knowing how rude the staff are and the fact they’re comfortable yelling at young women in broad daylight.

They made this process very easy and they were very kind to me. Only time I’ve been able to feel chill about needing to get my car towed lol

Mark was professional, caring and kind! He got my car to the tire shop quick and painlessly and was very compassionate about my struggles with anxiety. He had an amazingly positive attitude and very calming presence. Darren on the phone was fantastic too, walking me through all of the steps and being so kind and understanding. If I ever get in a tight spot again I’ll be calling this company again for sure!

Mark James (not sure about the spelling) was incredibly helpful. This is coming from someone who just got in a collision on i-5. After being mentally shook by from the car accident, it was really refreshing to have someone like Mark to assure me that he will take care of me. He helped pick up parts that fell off my car and provided sound advice on my next steps with insurance. Thanks again, and if I got the name wrong, here’s a picture of me. He’s a good man

Wow! What a great experience dealing with this towing team. Straight and to the point with honest reflection. Waste their time, and you'll be put on the "wait" list. The last thing you need, at high traffic times, is to be hung out to dry, in the middle of the road. Shout out to operator Mark Anthony, I needed to hear that. Thank you.

I was treated so well. He was nice, polite, funny, kn I wledgeable. Thank you so much ch. I think it was Jimbob? It was on Easter Sunday. By Touchdowns. Thank you so much. Xo

Getting your car towed is never fun, and I guarantee nobody will be skipping over to the tow yard with a smile on their face as if they are heading to the ice cream store. However, the guys at Jim's Northgate made what was initially an inconvenience into a much more pleasant experience. If ever I have the misfortune of getting my car towed again, I hope it's to this towing place!! They are approachable, reasonable, friendly, professional, and have integrity - I can't say the same for some other abysmal (unnamed) towing company experiences I've had where employees seem to get off on humiliating and bullying people who are already having a bad day . Getting my car out went like a breeze - 1) they answer the phone 24/7 and were able to quickly confirm that my vehicle was there 2) They gave me the courtesy option to call before I headed over so they could get my car ready in the yard 3) The process itself to get my car back was painless and prices were reasonable (as much as they can be) 4) The employee I spoke to was a very friendly and helpful man 5) The tow yard is clean, well-maintained, and my vehicle was not damaged or messed with after the fact, and 6) One of their employees went out of their way days later to proactively correct a small amount that was over-charged and gave me a partial refund where otherwise I would have been none the wiser! To me this speaks integrity and professionalism. Thanks to the team here for making a universally unpleasant experience into a much better one.

Gave a friend a ride to pick up his vehicke here. Guy was pretty nice not to charge us the evening fee despite our arrival being so close to closing time. I cannot give five stars because it seemed a little argumentative when I called to find out how my friend could get his car back…. I mean I am saying this but also want to note that these folks probably do get an insane amount of flack for doing this job. Oh, also the price is crazy for a tow, it was about $500 despite vehicle being impounded less than 5 hours from about 3 miles away after being towed from a public park. To be fair, the business does not set the tow prices, the gov ment does, so there is that.

Emily at Jim’s Northgate Towing was amazing! I called thinking that I was going to need to get towed after my car wouldn’t start and I tried jumping it and thought it must be something else. She said she would dispatch someone just in case and She asked how long we’d left the other car running and told us to leave it running for 5 mins and rev the engine before trying to start my car. We did what she suggested and it started right up. I called back and said thank you and she said she could cancel the tow truck and I wouldn’t be charged. I really appreciated her willingness to help and avoid unnecessary fees. She’s an angel. Thank you!

Very friendly , heartwarming, and super professional people. Highly recommended.

I am writing to express my concern regarding a dangerous incident involving a tow truck driver from Jim’s Towing. Today, while traveling on 11th Avenue from 66th Street to 75th Street, I witnessed reckless driving behavior by one of their drivers. The individual was filming another tow truck, both of which were white. The driver of the tow truck, who was busy recording a video on his phone, was driving recklessly and endangering everyone on the road. This behavior is extremely hazardous and unacceptable, especially for a professional driver responsible for the safety of other motorists. It’s alarming to see such negligence, particularly when temporary no parking zones are creating chaotic situations in our city. This kind of conduct not only puts lives at risk but also undermines public trust in towing services. It’s crucial that Jim’s Towing addresses this issue immediately. The driver’s distraction from using a phone while operating a tow truck is a blatant disregard for public safety. Whether this individual was attempting to create content as an influencer or was otherwise distracted, it’s clear that his driving was severely impacted. I urge the city and Jim’s Towing to take appropriate actions to ensure such reckless behavior is not tolerated and that the safety of our streets is prioritized.

Mark was incredibly helpful after our car got wrecked. He helped us out immensely and was patient and compassionate even when we were still banged up from getting hit. Best tow service ever!

So unprofessional. This people will pick up your car 2 min away, won't have it more than an hour, and total over $500 The worst part is that when you call the driver gives you a horrible attitude and do not know what professionalism is. I would give 0 stars if possible. Bad bad business. Will be reporting them tommorow.

OMG, yes, we had to call them again! Jim's Northgate Towing continues to rock! Super grateful. Love these people. ---- UPDATE: Belated review, but huge thanks for coming to our rescue, again! Same damn car, but same awesome crew helping us get out of another dead car situation. Highly recommend! ---- Jim's Northgate Towing is legit professional. Our mechanic recommended them for a local tow, the driver was super skilled, it was a tough spot to pull our car from, no question. Super grateful and very reasonable rates too.

To make a long story short a fella by the name of Mark who works for Northgate Towing came to tow my neighbors vehicle because of a major misunderstanding with the Apt. Manager... Can't say as I have ever talked with a more considerate individual.. As it turns out he didn't tow the vehicle.. Thank You Mark!!

Victor came promptly to tow my car after being hit. He was efficient, safe, careful, respectful and kind. I watched him load my car, I road with him, and watched him unload my car. I would hire again in a heart beat. Parked it exactly where we had wanted on our driveway that’s a hill. He did a perfect job, very grateful!

Victor with Jim's Northgate Towing was very knowledgeable, professional, careful, and skilled in mounting and towing my car with front-end damage. Victor was very friendly and made sure he addressed my questions and was equally as careful and professional when dismounting my car at the repair location. I had my towing services scheduled a day in advance. The scheduling staff at Jim's Northgate Towing were also very helpful, professional, and courteous. I highly recommend Victor and Jim's Northgate Towing - for any towing services!

Victor arrived on time as promised. Was both professional, and courteous. As he was preparing to tow my friends car he noticed a GPS had been hidden under the car. Victor's attitude was more than merely appreciated. I'll keep his number handy to share with others. If I could rate him higher than a 5, I would! Good job Victor and thank you once again. You are appreciated.

Jim's Northgate Towing - specifically Victor, was very prompt and knowledgeable. He did what he had to do in a difficult situation which was to tow using a dolly. He was fast, kind and courteous to answer all my questions through the entire process. He got my car to the dealership in perfect condition. He is a highway hero!!

My Seattle auto mechanic recommended Jim’s Northgate Towing when my vehicle broke down on the east side. And I’m glad he did! Victor was professional and personable from the moment he stepped off the truck until he dropped my vehicle off at the mechanic. He troubleshooted my vehicle problem, loaded and unloaded my vehicle on and off the truck with precise care, calculated the most cost-effective route to the mechanic shop, discussed what I could expect for repair cost at the mechanic and clearly communicated the costs for the tow at the time of delivery. His help far exceeded my expectation. What could have been a very stressful event actually ended up being an easy and enjoyable experience!

I called for a tow in the same neighborhood they had serviced two months ago, and the guy on the phone told me they didn’t service this area. When I questioned him on the odd change of policy, he copped total attitude and told me to call someone else. I took his advice and I think you should, too. Call a tow company you can trust; it is not Jim’s Northgate Towing. Their response makes it even clearer that Jim’s might not be a good option. You’re stuck, you need help you can trust, and the last thing you need is “cute” attitude. Logan’s ended up doing the job beautifully — and worked with me, not against me. Go with them, not Jim’s.

Hope you never have to deal with a towing company but if you do, I'd definitely rely on Jim's Towing anytime! Wow just wow!! Incredible service that's professional and caring. My SUV was totaled and they came straight away to rescue my vehicle in the middle of the night. They aided in towing my vehicle from a difficult position in a complete total accident. Mark Anthony did a phenomenal job not only on the tow but consoled and calmed my worries. The next day, the follow-through with the insurance company was timely and extremely efficient. It was so very easy to deal with Jim's Northgate Towing. Thank you for being so caring both at the accident site and your vehicle storage site. Forever grateful.

One of the best towing experiences I've had and I owe it all to Mark from Jim's Northgate Towing! Mark was incredibly friendly and communicative making the process as easy and stress free as possible. He was able to quickly assess the situation and even went so far as to dig out the snow from around my car to get it on the truck. He was very personable and directly conveyed what needed to be done to get my car up and on the tire tows in my tricky situation. Thanks again, Mark!

They towed our car. That sucked. But they were just doing their job, and they did it very well. Polite, courteous, and 100% professional! My only complaint: they snail mailed us a letter letting us know they had our car, which took about a week to get. Luckily, we pulled our car out of impound the within 48hrs after we made a police report. I'm almost positive that registration for a vehicle has to have a phone number. Would have been nice to get a phone call first instead of us panicking that our car got stolen. But I get it: they make more money for every day a car is in the impound. So... That sucks more than getting the car towed. They wanted to milk is dry. So I guess....typical tow company?

I was the meat in a 3 car sammich, northbound i5 in the express lanes at the Northgate exit. I called my usual tow company, Doug's Towing, but they were busy and had no available trucks to come pick up my car. Doug recommended I call Jim's Northgate Towing, I did. The driver was very prompt and professional, gave myself and my totalled car a ride to their tow yard where I had a ride pick me up. Driver was awesome!! Will definitely use them again if the need arises!!